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Best Emergency Medical Services Software

Dominick Duda
DD
Researched and written by Dominick Duda

Emergency medical services (EMS) software provides information management tools for ambulance and EMS agencies, fire departments, hospitals, and critical care services. EMS personnel and departmental management solutions include, but are not limited to, hiring and onboarding; patient records; and call, unit, station, billing, and vehicle management. Organizations use EMS tools to eliminate patient care record (PCR) information error, support 911 and computer-aided dispatch systems, facilitate quick response time for first responders, maintain staff training, and provide real-time risk management reporting and tracking.

EMS systems are most commonly implemented across volunteer, commercial, municipal, county, and city agencies. EMS software often integrates with GPS, billing, payroll, and HR solutions and tends to be customizable to fit your organization’s needs.

To qualify for inclusion in the Emergency Medical Services category, a product must:

Organize an EMS team's emergency response
Provide transparency into field operations
Streamline personnel, unit, call, and station management

Best Emergency Medical Services Software At A Glance

Best for Mid-Market:
Highest User Satisfaction:
Best Free Software:
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Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
104 Listings in Emergency Medical Services Available
(23)4.2 out of 5
1st Easiest To Use in Emergency Medical Services software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ImageTrend transforms incident data into actionable intelligence, empowering frontline teams to effectively manage surging demands and resource constraints, driving impactful change in the communities

    Users
    No information available
    Industries
    • Public Safety
    Market Segment
    • 48% Mid-Market
    • 35% Small-Business
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1998
    HQ Location
    Lakeville, US
    Twitter
    @ImageTrend_LLC
    655 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    342 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ImageTrend transforms incident data into actionable intelligence, empowering frontline teams to effectively manage surging demands and resource constraints, driving impactful change in the communities

Users
No information available
Industries
  • Public Safety
Market Segment
  • 48% Mid-Market
  • 35% Small-Business
Seller Details
Company Website
Year Founded
1998
HQ Location
Lakeville, US
Twitter
@ImageTrend_LLC
655 Twitter followers
LinkedIn® Page
www.linkedin.com
342 employees on LinkedIn®
(87)4.5 out of 5
Optimized for quick response
3rd Easiest To Use in Emergency Medical Services software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TCP Software's Aladtec employee scheduling system was created specifically for public safety agencies. Ideal for the unique challenges of 24/7 shift scheduling from simple to complex rotations, Aladte

    Users
    No information available
    Industries
    • Public Safety
    • Law Enforcement
    Market Segment
    • 51% Small-Business
    • 46% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • TCP Aladtec Scheduling Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Scheduling Ease
    14
    Scheduling
    12
    Customer Support
    10
    Easy Implementation
    5
    Cons
    Scheduling Issues
    9
    Improvement Needed
    3
    Limited Features
    3
    Poor Customer Support
    3
    Shift Management
    3
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1988
    HQ Location
    Plano, US
    Twitter
    @tcpsoftware
    462 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,105 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TCP Software's Aladtec employee scheduling system was created specifically for public safety agencies. Ideal for the unique challenges of 24/7 shift scheduling from simple to complex rotations, Aladte

Users
No information available
Industries
  • Public Safety
  • Law Enforcement
Market Segment
  • 51% Small-Business
  • 46% Mid-Market
TCP Aladtec Scheduling Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Scheduling Ease
14
Scheduling
12
Customer Support
10
Easy Implementation
5
Cons
Scheduling Issues
9
Improvement Needed
3
Limited Features
3
Poor Customer Support
3
Shift Management
3
Seller Details
Company Website
Year Founded
1988
HQ Location
Plano, US
Twitter
@tcpsoftware
462 Twitter followers
LinkedIn® Page
www.linkedin.com
1,105 employees on LinkedIn®

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(17)3.9 out of 5
4th Easiest To Use in Emergency Medical Services software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CentralSquare Technologies is an industry leader in public safety and public administration software, serving over 7,500 organizations from the largest metropolitan city to counties and towns of every

    Users
    No information available
    Industries
    • Law Enforcement
    Market Segment
    • 71% Mid-Market
    • 24% Small-Business
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    HQ Location
    Lake Mary, US
    Twitter
    @CentralSqTech
    737 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,089 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CentralSquare Technologies is an industry leader in public safety and public administration software, serving over 7,500 organizations from the largest metropolitan city to counties and towns of every

Users
No information available
Industries
  • Law Enforcement
Market Segment
  • 71% Mid-Market
  • 24% Small-Business
Seller Details
Company Website
HQ Location
Lake Mary, US
Twitter
@CentralSqTech
737 Twitter followers
LinkedIn® Page
www.linkedin.com
1,089 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Emergency department information system that are simple to use and preferred by hospitals nationwide.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 43% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • MEDHOST EDIS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Efficiency
    2
    Improvement
    2
    Patient Care
    2
    Tracking
    2
    Cons
    Delays in Healthcare Service
    2
    Slow Performance
    2
    Technical Issues
    2
    Time Delays
    2
    Difficult Learning
    1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    MEDHOST
    Year Founded
    1984
    HQ Location
    Franklin, TN
    Twitter
    @MEDHOSTinc
    825 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    594 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Emergency department information system that are simple to use and preferred by hospitals nationwide.

Users
No information available
Industries
No information available
Market Segment
  • 43% Mid-Market
  • 43% Small-Business
MEDHOST EDIS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Efficiency
2
Improvement
2
Patient Care
2
Tracking
2
Cons
Delays in Healthcare Service
2
Slow Performance
2
Technical Issues
2
Time Delays
2
Difficult Learning
1
Seller Details
Seller
MEDHOST
Year Founded
1984
HQ Location
Franklin, TN
Twitter
@MEDHOSTinc
825 Twitter followers
LinkedIn® Page
www.linkedin.com
594 employees on LinkedIn®
(13)4.2 out of 5
5th Easiest To Use in Emergency Medical Services software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tyler Enterprise Public Safety features fully integrated solutions for dispatchers, officers, firefighters,first responders, command staff, and civilian staff. Enterprise Public Safety provides easy a

    Users
    No information available
    Industries
    • Public Safety
    Market Segment
    • 85% Mid-Market
    • 8% Enterprise
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1966
    HQ Location
    Plano, TX
    Twitter
    @tylertech
    4,605 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    7,047 employees on LinkedIn®
    Ownership
    NYSE:TYL
Product Description
How are these determined?Information
This description is provided by the seller.

Tyler Enterprise Public Safety features fully integrated solutions for dispatchers, officers, firefighters,first responders, command staff, and civilian staff. Enterprise Public Safety provides easy a

Users
No information available
Industries
  • Public Safety
Market Segment
  • 85% Mid-Market
  • 8% Enterprise
Seller Details
Year Founded
1966
HQ Location
Plano, TX
Twitter
@tylertech
4,605 Twitter followers
LinkedIn® Page
www.linkedin.com
7,047 employees on LinkedIn®
Ownership
NYSE:TYL
By ESO
(19)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ESO Electronic Health Record (EHR) makes it easy to produce quality EMS clinical documentation. Yet it's so advanced, it actually gives you back more data than you put in. Say goodbye to your old ePCR

    Users
    No information available
    Industries
    • Public Safety
    Market Segment
    • 74% Mid-Market
    • 26% Small-Business
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    ESO
    Year Founded
    2004
    HQ Location
    Austin, TX
    Twitter
    @ESO_Solutions
    1,396 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    745 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ESO Electronic Health Record (EHR) makes it easy to produce quality EMS clinical documentation. Yet it's so advanced, it actually gives you back more data than you put in. Say goodbye to your old ePCR

Users
No information available
Industries
  • Public Safety
Market Segment
  • 74% Mid-Market
  • 26% Small-Business
Seller Details
Seller
ESO
Year Founded
2004
HQ Location
Austin, TX
Twitter
@ESO_Solutions
1,396 Twitter followers
LinkedIn® Page
www.linkedin.com
745 employees on LinkedIn®
(59)4.2 out of 5
Optimized for quick response
2nd Easiest To Use in Emergency Medical Services software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Omnigo Software is the leading provider of public safety, incident reporting, and security management solutions for law enforcement, education, healthcare, gaming, hospitality, and other enterprises,

    Users
    No information available
    Industries
    • Law Enforcement
    • Hospital & Health Care
    Market Segment
    • 41% Small-Business
    • 32% Mid-Market
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2017
    HQ Location
    St. Louis, MO
    Twitter
    @OmnigoSoftware
    1,135 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    126 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Omnigo Software is the leading provider of public safety, incident reporting, and security management solutions for law enforcement, education, healthcare, gaming, hospitality, and other enterprises,

Users
No information available
Industries
  • Law Enforcement
  • Hospital & Health Care
Market Segment
  • 41% Small-Business
  • 32% Mid-Market
Seller Details
Company Website
Year Founded
2017
HQ Location
St. Louis, MO
Twitter
@OmnigoSoftware
1,135 Twitter followers
LinkedIn® Page
www.linkedin.com
126 employees on LinkedIn®
(27)4.8 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    First Due is the fastest-growing end-to-end software solution for Fire & EMS. Born in the cloud and built to run your entire operation in one place. ‍ First Due is the last piece of software y

    Users
    No information available
    Industries
    • Public Safety
    • Government Administration
    Market Segment
    • 48% Mid-Market
    • 48% Small-Business
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    First Due
    Company Website
    Year Founded
    2016
    HQ Location
    Garden City, NY
    Twitter
    @firstduesizeup
    302 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    286 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

First Due is the fastest-growing end-to-end software solution for Fire & EMS. Born in the cloud and built to run your entire operation in one place. ‍ First Due is the last piece of software y

Users
No information available
Industries
  • Public Safety
  • Government Administration
Market Segment
  • 48% Mid-Market
  • 48% Small-Business
Seller Details
Seller
First Due
Company Website
Year Founded
2016
HQ Location
Garden City, NY
Twitter
@firstduesizeup
302 Twitter followers
LinkedIn® Page
www.linkedin.com
286 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ADSi's CAD is a computer aided dispatch designed to perform at that same consistent level of proficiency.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 43% Enterprise
    • 43% Small-Business
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Hamilton, New Zealand
    Twitter
    @ADSiSoftware
    66 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ADSi's CAD is a computer aided dispatch designed to perform at that same consistent level of proficiency.

Users
No information available
Industries
No information available
Market Segment
  • 43% Enterprise
  • 43% Small-Business
Seller Details
HQ Location
Hamilton, New Zealand
Twitter
@ADSiSoftware
66 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    emsCharts provides an agency with a true Intranet - a web site dedicated to improving the information management for an organization.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 75% Small-Business
    • 25% Mid-Market
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Broomfield, US
    Twitter
    @zollemsfire
    6,465 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    257 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

emsCharts provides an agency with a true Intranet - a web site dedicated to improving the information management for an organization.

Users
No information available
Industries
No information available
Market Segment
  • 75% Small-Business
  • 25% Mid-Market
Seller Details
HQ Location
Broomfield, US
Twitter
@zollemsfire
6,465 Twitter followers
LinkedIn® Page
www.linkedin.com
257 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Iamresponding is a web based emergency Responder Tracking System that lets you know immediately who is responding to your calls and dispatches, where they are responding, and when they will be respon

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 55% Mid-Market
    • 45% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Iamresponding Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Easy Integrations
    1
    User Interface
    1
    Cons
    Inefficiency
    2
    Integration Issues
    1
    User Interface Issues
    1
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2006
    HQ Location
    DeWitt, New York
    Twitter
    @IamResponding
    1,070 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Iamresponding is a web based emergency Responder Tracking System that lets you know immediately who is responding to your calls and dispatches, where they are responding, and when they will be respon

Users
No information available
Industries
No information available
Market Segment
  • 55% Mid-Market
  • 45% Small-Business
Iamresponding Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Easy Integrations
1
User Interface
1
Cons
Inefficiency
2
Integration Issues
1
User Interface Issues
1
Seller Details
Year Founded
2006
HQ Location
DeWitt, New York
Twitter
@IamResponding
1,070 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    eDispatches provides emergency dispatch notification services designed to send users emergent dispatch to their cell by direct phone call, text notification or app notification.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Mid-Market
    • 50% Enterprise
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Kinnelon, NJ
    Twitter
    @eDispatches
    453 Twitter followers
Product Description
How are these determined?Information
This description is provided by the seller.

eDispatches provides emergency dispatch notification services designed to send users emergent dispatch to their cell by direct phone call, text notification or app notification.

Users
No information available
Industries
No information available
Market Segment
  • 50% Mid-Market
  • 50% Enterprise
Seller Details
HQ Location
Kinnelon, NJ
Twitter
@eDispatches
453 Twitter followers
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Everbridge’s CareConverge for Hospitals allows care teams to coordinate multiple clinicians, technicians, and staff across multiple locations and schedules to respond to the needs of patients efficien

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 63% Mid-Market
    • 38% Small-Business
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2002
    HQ Location
    Boston, MA
    Twitter
    @Everbridge
    4,825 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,555 employees on LinkedIn®
    Phone
    +1.888.366.4911
Product Description
How are these determined?Information
This description is provided by the seller.

Everbridge’s CareConverge for Hospitals allows care teams to coordinate multiple clinicians, technicians, and staff across multiple locations and schedules to respond to the needs of patients efficien

Users
No information available
Industries
No information available
Market Segment
  • 63% Mid-Market
  • 38% Small-Business
Seller Details
Year Founded
2002
HQ Location
Boston, MA
Twitter
@Everbridge
4,825 Twitter followers
LinkedIn® Page
www.linkedin.com
1,555 employees on LinkedIn®
Phone
+1.888.366.4911
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    FiRST provides responders and emergency managers with critical, mobile, map-based information to support IED and Hazmat incident response. Users can access response data, annotate digital maps, retrie

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Mid-Market
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    FiRST
    Year Founded
    2004
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    3,127 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

FiRST provides responders and emergency managers with critical, mobile, map-based information to support IED and Hazmat incident response. Users can access response data, annotate digital maps, retrie

Users
No information available
Industries
No information available
Market Segment
  • 100% Mid-Market
Seller Details
Seller
FiRST
Year Founded
2004
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
3,127 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Leading Community Paramedicine platform supporting a robust care coordination network that connects patients, providers & paramedics.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Small-Business
    • 50% Enterprise
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Leading Community Paramedicine platform supporting a robust care coordination network that connects patients, providers & paramedics.

Users
No information available
Industries
No information available
Market Segment
  • 50% Small-Business
  • 50% Enterprise
Seller Details
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®