It is a very simple platform, the interface is user friendly, and allows you to get things done fairly fast. They are constantly updating it with new features, and they have easy to follow tutorials when you want to get things down by yourself. The interface is pretty easy to handle without much room for doubt or questions. Review collected by and hosted on G2.com.
It does not allow for customization to the extent needed. Not all businesses are subject to the same sales tax rules in every states. They don't have options to exclude yourself from certain taxes like the B&O tax in WA when using their automatic filing system. Until recently you could not change if shipping was taxable or not based on your particular business situation.
They also don't fully integrate with Shopify, meaning they can take the information from Shopify, but they are not the ones calculating the sales tax at checkout, Shopify does, and Shopify does wrong a lot because they use zip codes instead of addresses. Also, when doing refunds, more often than not tax jar records them wrongly, so I have to download the file, fix it manually, and re upload it. Not very friendly. Also, the refund ID is different than the transaction ID which makes it harder to find the original transaction to then go to Shopify and see how the refund was done.
Their customer service is good but slow, too slow sometimes given that some things are tax sensitive.
They only solve one issue of the problem, calculating taxes right, but the other half, having the filing done correctly, I can´t do it, because their system makes me over pay for taxes due to the lack of customization and exemptions I can apply if I file on my own. Review collected by and hosted on G2.com.
Video Reviews
TaxJar has been so easy to implement. Being new eCommerce we needed a simple solution. This was it!
239 out of 240 Total Reviews for TaxJar
Overall Review Sentiment for TaxJar
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I have used TaxJar for 10 years now. As our business has grown, they have also grown and been able to keep up on our needed tax filings. Review collected by and hosted on G2.com.
Nothing really, the team has went above and beyond to help us. Review collected by and hosted on G2.com.
We love that TaxJar can connect to our Shopify account and alert us when we reach economic nexus thresholds for each state. They can also autofile your tax returns for each state so you can focus on the day-to-day business, not the sales tax administration. Review collected by and hosted on G2.com.
We don't like that TaxJar cannot support local jurisdiction states such as Colorado. Review collected by and hosted on G2.com.
I found the interface to be pretty easy to use Review collected by and hosted on G2.com.
It did not seem as accurate as some competitors and did not like how there was no exemption certificate managment Review collected by and hosted on G2.com.
The interface is very easy to use and understand and the Sales Tax reports give you everything you need to know to file reports with the state. It has all of the info in one location. It clearly breaks down which states are marketplace states and which ones aren't so you can keep that straight. You also have the option of automating the task of filing with the state and letting TaxJar do it for you. Review collected by and hosted on G2.com.
The service itself is a little pricing for some folks so you have to assess if it's worth it for you and your business. It's well worth the time savings for me. It is also a little misleading that the filing automation is included in the monthly cost, when in reality it is a per filing charge under most plans. Review collected by and hosted on G2.com.
I like the ability to have our sales tax calculation made much easier and that TaxJar will take care of our tax filings. Review collected by and hosted on G2.com.
I felt the setup process did not go smoothly and could have gone much quicker. Also, there were things I did not feel were explained and lead to misunderstandings on our end. Review collected by and hosted on G2.com.
Sales tax can be very confusing to figure out, especially when there are so many states involved. TaxJar helps make it an easier process month by month. Review collected by and hosted on G2.com.
I wish TaxJar could help with prior period filings and payments and deal with VDA filings and closures. Review collected by and hosted on G2.com.
Mainly that it does all the work of jurisdictional breakdowns and sorting out the filing data so that it is easier to remit yourself rather than spending hours in a spreadsheet. Their support seems helpful as well. Review collected by and hosted on G2.com.
When you need to upload data into their system, because not all programs have integrations, it can be a tiny bit challenging to understand any error codes and format the sheets as they need.. Review collected by and hosted on G2.com.
Our sales tax is effectively on autopilot these days. It's quite easy to setup new states. I previously filed our sales tax manually which was always a pain in the backside. I am definitely a huge Taxjar fan now and would recommend it to any ecommerce store that wants to automate their sales tax filings and payments. Review collected by and hosted on G2.com.
So far the only fault I've found is that when we have refunds there is often tax we've already paid on the order. Taxjar can't file the refund requests for us with the states. We need to get the data manually and file the refund request manually. Review collected by and hosted on G2.com.
The TaxJar interface and organization of tax data are easily understandable. I can quickly gather information to complete sales tax reporting and remittance. Review collected by and hosted on G2.com.
The only item I would change would be on the interface of each state report if the external link to the states reporting website were on the same page rather than being on the report a return page. Review collected by and hosted on G2.com.
The connection possible between TaxJar and different platforms helps us Review collected by and hosted on G2.com.
I did not find help with the Amazon inventory physical Nexus management. This affects some of my clients Review collected by and hosted on G2.com.
