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tawk.to Review
190 tawk.to Reviews
4.5 out of 5
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Overall Review Sentiment for tawk.to
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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PK
Praveen K.
Business development executive
Small-Business(50 or fewer emp.)
NS
Nibinesh S.
IT Administrator
Small-Business(50 or fewer emp.)
What do you like best about tawk.to?
The Pricing is honest and straightforward. What's even better, There is a Free Plan with unrestricted access to almost all the features except Whitelabel.
Yeah, You heard it right! Almost all the features are available for free. On top of that, you can purchase add-ons as needed. Review collected by and hosted on G2.com.
What do you dislike about tawk.to?
The UI is not up to par with other offerings in the market. It often feels like a lot of features are organized here and there, that doesn't make sense. That's not necessarily a bad thing for them at all. There's room for organizing various features to make it easier for end-users with no experience using these helpdesk solutions. Review collected by and hosted on G2.com.
CP
Claudia P.
Office Manager
Small-Business(50 or fewer emp.)
What do you like best about tawk.to?
I like the fact that it's free. You don't need to pay a subscription to use it. You can add multiple properties and manage chats from different websites. When you start using it with frequency, it works perfectly fine. And it has a knowledge base section where you can create FAQs or add information relevant to the company Review collected by and hosted on G2.com.
What do you dislike about tawk.to?
I cannot think of something that I dislike from this app. Maybe the different tabs on the left are confusing at the beginning and it has some sections with settings that are also confusing Review collected by and hosted on G2.com.
RV
Ramakrishnan V.
Recruitment Manager
Small-Business(50 or fewer emp.)
What do you like best about tawk.to?
The best part is that it's absolutely free, and it's a fantastic experience for a free conversation - you won't find a better option. You'll have to look elsewhere if you want to have or develop more complex discussion processes, or if you need any automation. Review collected by and hosted on G2.com.
What do you dislike about tawk.to?
I enjoy how clean and smooth the chat is, but there are little to no possibilities for automation or triggering a pre-determined sequence of messages based on the visitor's response. Review collected by and hosted on G2.com.
PP
Prajakta P.
Assistant Manager Digital Marketing
Mid-Market(51-1000 emp.)
What do you like best about tawk.to?
1) It's a free tool
2) With few lined of code you can integrate it easily in your website
3) You can customize chat icon as per your branding and colors
4) It allows setting you trigger and welcome messages Review collected by and hosted on G2.com.
What do you dislike about tawk.to?
It will be great if we can remove branding from the tool Review collected by and hosted on G2.com.
RK
Ravi K.
Senior Manager
Small-Business(50 or fewer emp.)
What do you like best about tawk.to?
1) It is a free source chat tool that young startups could use.
2) Easy integration with your application, where you do not have to contact their support
3) Easy guide provided for the integration
4) Easy to customize as per your requirement (Includes color matching as per your application, out messages, setting work timings) Review collected by and hosted on G2.com.
What do you dislike about tawk.to?
1) Reports section is minimal and does not provide all you need to monitor.
2) Customizing the report is difficult as it has predefined reports; however, for analysis as a manager, we would like to deep dive into reports, and it is not possible. Review collected by and hosted on G2.com.
DK
Divesh K.
Software Engineer
Small-Business(50 or fewer emp.)
What do you like best about tawk.to?
1. Easy to use and integrate with the website.
2. Queries of visitors are received in a well-organized manner.
3. Easy way to get engage with the customer for their queries, and messages.
4. It provides virtual assistance and even option to hire agents. Review collected by and hosted on G2.com.
What do you dislike about tawk.to?
1. Some more functionality can be provided like customer raising their complaint via the calling feature. Review collected by and hosted on G2.com.
TG
Tolga G.
Software Support
Small-Business(50 or fewer emp.)
What do you like best about tawk.to?
It had knowledgebase where we can post FAQ and some extra informations. But it needs to be improved. It is totally free. Review collected by and hosted on G2.com.
What do you dislike about tawk.to?
You are not able to add shortcuts to go to a title. You cant save the IP of visitor or ticket sender. Review collected by and hosted on G2.com.
SS
Suvankar S.
Web Designer
Small-Business(50 or fewer emp.)
What do you like best about tawk.to?
We can use it for free on our websites. Also, tawk.to provide us with an easy dashboard that's we can easily utilize. It's a secure platform. It's easy for the admin to add users. Also, it shows the customer text when writing which is the advantage for us to the fast conversation. Review collected by and hosted on G2.com.
What do you dislike about tawk.to?
There is nothing found to dislike about tawk.to. It's a reliable, secure, user-friendly platfrom. We can use it easily. We can embed it on our website easily. Even it allows to connecting offline users by provided their mail ID, get notify to customer online status if we are offline. Review collected by and hosted on G2.com.
KS
Kevin S.
IT & Digital Marketing Specialist
Mid-Market(51-1000 emp.)
tawk.to Categories on G2
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