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Talkwalker Reviews & Product Details - Page 3

Talkwalker Overview

What is Talkwalker?

Talkwalker is the market-leading consumer intelligence company. We bring in data from 30+ social networks, 150 million websites, and 100 data partners for a truly unified view of consumers. Our platform incorporates five products for one seamless experience: Social Listening Social Benchmarking Media Monitoring Customer Feedback Analytics Audience Insights Blue Silk™ AI drives the magic of Talkwalker. It uses our NLP and Generative AI technology to enrich the data, categorize it fast, and surface the most actionable insights. Talkwalker is the platform of choice for over 2,500 brands. Find out more at www.talkwalker.com.

Talkwalker Details
Languages Supported
German, English, French, Italian, Japanese, Dutch, Spanish, Turkish, Chinese (Simplified)
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Product Description

Talkwalker is an easy to use social media monitoring and analytics tool. It delivers insights in a user-friendly dashboard.


Seller Details
Year Founded
2009
HQ Location
Luxembourg City, Luxembourg
Twitter
@Talkwalker
18,195 Twitter followers
LinkedIn® Page
www.linkedin.com
277 employees on LinkedIn®

DS
Overview Provided by:

Recent Talkwalker Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Decent Media Monitoring Tool"
Talkwalker has the ability to full customize your search terms while looking at sentiment, geographic locations, and media types.
Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"The best tool for the combination of traditional and social monitoring"
I love the layout of Talkwalker and how it pulls both traditional and social well.
Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Top product for listening"
Ability to use Boolean logic and easily create and export topics.
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Talkwalker Media

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132 Talkwalker Reviews

4.3 out of 5
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132 Talkwalker Reviews
4.3 out of 5
132 Talkwalker Reviews
4.3 out of 5

Talkwalker Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TalkwalkerQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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FH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about Talkwalker?

A powerful and comprehensive solution for tracking the online reputation of a brand and monitoring media and its sector. An adaptable and customizable tool that best meets our needs. Real-time tracking for reactive and exhaustive monitoring. Good technical availability, without bugs. Not to mention the responsiveness, great availability, and pedagogy of the Talkwalker teams, especially that of our account manager for effective support. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker?

Powerful tool that requires time to acclimate and fully exploit all its features and potential. Requires initial support for a good grasp. Review collected by and hosted on G2.com.

What problems is Talkwalker solving and how is that benefiting you?

Media monitoring and competition, social listening, influencer identification, analysis and metrics for better measurement of online reputation. Review collected by and hosted on G2.com.

KT
Community Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about Talkwalker?

TalkWalker allows real-time tracking of what is being said about our company. The tool is comprehensive and offers a multitude of features, including the ability to create custom reports and send them to different recipients. The customer support is very responsive, which allows for quick problem resolution. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker?

It takes some time to become familiar with the tool, but once you understand how it works, the configuration becomes faster. The "sentiments" should be taken with a grain of salt because they do not always reflect reality. Review collected by and hosted on G2.com.

What problems is Talkwalker solving and how is that benefiting you?

We conduct daily monitoring of what is being said about our company and our products/services. This allows us to react quickly in case of a crisis. Review collected by and hosted on G2.com.

CP
Data Analyst
Internet
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about Talkwalker?

Talkwalker is a comprehensive social listening tool that covers the entire web space quite well, with data retrieval faster than most of its competitors. The tool is regularly updated and incorporates market developments (API cut-off by certain social networks, etc.). Review collected by and hosted on G2.com.

What do you dislike about Talkwalker?

The tool could crawl even more sources, be more comprehensive in the spaces of a particular industry (health). The tool could also be easier to use. Review collected by and hosted on G2.com.

Recommendations to others considering Talkwalker:

Compare it with other social listening tools to realize that it is the most comprehensive tool. Review collected by and hosted on G2.com.

What problems is Talkwalker solving and how is that benefiting you?

Talkwalker allows me to conduct comprehensive, quick, and efficient reputation monitoring. Review collected by and hosted on G2.com.

ME
Bachelor of Science, Computer Engineering, Programming, Projects
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Talkwalker?

I really enjoy using Talkwalker because it is incredibly customizable and I can also use it for social monitoring purposes and extract data to create reports, it is much more accurate than other tools that I have used especially to calculate social sentiment, so I can create personalized reports directly in the platform or reports by email. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker?

This tool is not the most intuitive or easy to use, but with proper training I will quickly learn how to use it. Data mining and feelings labeling is very poor. On the other hand, it shows different data on the board and when we download it, the data count becomes different. Review collected by and hosted on G2.com.

Recommendations to others considering Talkwalker:

Talkwalker is very convenient for us to track ongoing problems, weekly complaints reports, public relations activations and content reports. Talkwalker's search, filtering and sorting capabilities make it extremely simple for users who like to cross-reference coverage subsets to discover prosesable information. Review collected by and hosted on G2.com.

What problems is Talkwalker solving and how is that benefiting you?

Talkwalker works perfectly and allows anyone to obtain relevant information at a glance, this software is simple to use and has many configurations that can be customized with precision, monitoring is good and accurate, as well as printing and dissemination, reports and panels They are easy to do and share for all types of data, they can be exported in various formats or even more embedded in other platforms. Review collected by and hosted on G2.com.

LB
Chargée de projets transformation digitale
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about Talkwalker?

The multitude of features and the ability to customize the tool in the smallest details for a better fit to our needs. A very comprehensive tool for in-depth social listening. A big plus for the customer support which is always available and responsive to help you if needed. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker?

A handling that requires time. Some indicators, such as potential reach, have a calculation method that does not exactly reflect the number of potentially affected people. Review collected by and hosted on G2.com.

What problems is Talkwalker solving and how is that benefiting you?

A daily monitoring of what is said about the brand, assessments of our communication or event operations, and the implementation of alerts for effective crisis management. The simplified formatting of reports thanks to very practical features. A customization always closer to our needs. Review collected by and hosted on G2.com.

Verified User in Online Media
UO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Talkwalker?

The reports available in the dashboard, and the monitoring capacity itself. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker?

Monitoring of Arabic articles is not very satisfactory. Review collected by and hosted on G2.com.

What problems is Talkwalker solving and how is that benefiting you?

Crisis management from some of our clients, but usually coverage tracking is the usual work we are doing in the dashboard and report presentation. Review collected by and hosted on G2.com.

RE
Marketing data analyst - PFE
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
Translated Using AI
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Talkwalker?

With TalkWalker, one can do everything, collect web data, read articles that interest us, understand the stakes of a company through a platform dedicated to extracting data in bulk. My experience was very focused on "Data analysis" and TalkWalker provides a wide range of information concerning the topics of interest and thus highlights them in a dashboard. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker?

Talk Walker could be a little bit faster in loading time if the work is in a rush, but otherwise excellent time/data ratio. Review collected by and hosted on G2.com.

Recommendations to others considering Talkwalker:

Improve the loading time. Review collected by and hosted on G2.com.

What problems is Talkwalker solving and how is that benefiting you?

Highlight the monthly results of all social accounts of a company.

Analyze topics/accounts/keywords

Trend monitoring underlying on the web

Gather the data and work it under different metrics Review collected by and hosted on G2.com.

BO
Digital Consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Talkwalker?

Its ability to accumulate mentions and its complementary tools such as the IA Engine Review collected by and hosted on G2.com.

What do you dislike about Talkwalker?

The use of rules to change the feeling of large volumes of mentions Review collected by and hosted on G2.com.

Recommendations to others considering Talkwalker:

It is necessary to take advantage of the internal formations of the tool in order to get the most out of it. Review collected by and hosted on G2.com.

What problems is Talkwalker solving and how is that benefiting you?

We have solved several reputation problems with our customers and products Review collected by and hosted on G2.com.

DM
Software Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Translated Using AI
What do you like best about Talkwalker?

The second added value of the platform is the language capabilities. The customizable dashboards offer the ability to evaluate performance across various KPIs, including mentions, engagement, potential reach, influencers, sentiment, and general demographics. Talkwalker has an excellent back-end system that enables the dashboard. What we like most is that we can react immediately, search with unlimited queries, change them instantly, and turn them into beautiful reports. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker?

The deployment of new features, which incorporates user feedback, has not adapted quickly enough for some of our needs. Especially unknown and small blogs. Overall, a really excellent tool. The interface can be overwhelming at first, as there are many features and options, however, you get used to it, it is easy to navigate. Review collected by and hosted on G2.com.

Recommendations to others considering Talkwalker:

They really work with you to ensure you have the support you need. It is a bit costly for a service that still needs some adjustments. They are not as well-known as Radian6 or Sprinklr, but they are clearly taking the lead in terms of ease of use. Very advanced and built to last, it still feels like part of the initial development when using TalkWalker, as your suggestions are taken into account and the number of new features that always appear on the dashboard, providing a richer and better experience to the end customer in the form of knowledge. Review collected by and hosted on G2.com.

What problems is Talkwalker solving and how is that benefiting you?

The benefits created are diverse, and the reports become an independent product that the client is willing to pay for. Clients generally want to have an idea of their brand, who is listening and engaging with their product, and where we are distributors of the platform, which is integrated into our broader media monitoring capabilities, so we offer it to various clients in any industry. We are using Talkwalker for Brand Monitoring and competitive analysis. Review collected by and hosted on G2.com.

VB
Social Media Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Talkwalker?

Talkwalker has everything in it, it is simple and has a neat layout, one can use many filters like date, city, source and many others. Visualization in it is very good and nice, dashboard and reports are also good as compared to other tools. It also has many other features which can make useful reports and can help in many useful insights. Previewing data while query submission is also an important part of Talkwalker. Review collected by and hosted on G2.com.

What do you dislike about Talkwalker?

Data accuracy is very poor, query submission is also important, Sentiment tagging is very poor in Talkwalker and one can't truly believe in its tagging. Data downloading is limited and if data amount is high then you can find many data missing. Review collected by and hosted on G2.com.

Recommendations to others considering Talkwalker:

If a company wants to serve more insightful reports to the client then Talkwalker is a very useful tool. It has many good features in it. So one can use it. Review collected by and hosted on G2.com.

What problems is Talkwalker solving and how is that benefiting you?

Talkwalkers has many features in it which helps in making a brief report and one can edit useful insights in reports. We can provide a separate dashboard for every client that makes it a professional tool. Review collected by and hosted on G2.com.