--- title: SysTrack Digital Experience Monitoring Reviews meta\_title: 'SysTrack Digital Experience Monitoring Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 22 reviews by the users' company size, role or industry to find out how SysTrack Digital Experience Monitoring works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 22 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SysTrack Digital Experience Monitoring Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SysTrack Digital Experience Monitoring but has limited features. Are you part of the SysTrack Digital Experience Monitoring team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Lakeside Software is ushering in a new era of proactive IT with SysTrack, the industry's most powerful AI-driven Digital Employee Experience (DEX) platform. Trusted by Fortune 500 companies worldwide, Lakeside SysTrack dramatically reduces IT costs, prevents system failures before they occur, and drives strategic decision-making through unparalleled visibility. Learn how you can save 20% on annual IT costs per employee at lakesidesoftware.com. * * * Seller [Lakeside](https://www.g2.com/sellers/lakeside) Discussions [SysTrack Digital Experience Monitoring Community](https://www.g2.com/products/systrack-digital-experience-monitoring/discuss) Languages Supported German, English, French, Spanish Overview by Rachel Frnka Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/systrack-digital-experience-monitoring/pricing) ## Top-Rated Alternatives [ ![Nexthink](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nexthink") Nexthink 4.6/5(394) ](https://www.g2.com/products/nexthink/reviews) [ ![ThousandEyes](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ThousandEyes") ThousandEyes 4.5/5(80) ](https://www.g2.com/products/thousandeyes/reviews) [ ![Automation Anywhere Agentic Process Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Automation Anywhere Agentic Process Automation") Automation Anywhere Agentic Process Automation 4.5/5(5,623) ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) [ View All Alternatives ](https://www.g2.com/products/systrack-digital-experience-monitoring/competitors/alternatives) ## User Insights Average based on 22 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") EB Verified User in Banking Enterprise (\> 1000 emp.) 1/28/2021 "Systrack use in large Virtual Desktop Environment" 4.5/5 What do you like best about SysTrack Digital Experience Monitoring? Systrack gives me the necessary insight I need to hold our vendors accountable to providing a quality user experience for our large Virtual Desktop user base. It provides the data in an easy to use format to understand the health of our desktops. Review collected by and hosted on G2.com. What do you dislike about SysTrack Digital Experience Monitoring? The farther back in time you need to analyze the Systrack data you lose some vital information because of the way the data is "compressed". I understand why this is but it makes it difficult to analyze trends over time with confidence in the historical data beyond a 30 day window. Review collected by and hosted on G2.com. What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you? While we use the data/insight to solve many problems the best example is how we are able to leverage the Systrack data to "Optimize/Right Size" our users desktop configurations from a resource perspective. Our company was able to realize substantial savings as many of our users were overprovisioned on CPU/RAM and the savings came by "optimizing" the VDI profile sizes. Another benefit is that through our optimization process we are able to proactively provide additional CPU/RAM resources to improve our users experience on the platform. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Enterprise (\> 1000 emp.) 1/22/2021 "Systrack the Win" 5/5 What do you like best about SysTrack Digital Experience Monitoring? 10k worth of data points makes it very useful in tracking performance and root cause troubleshooting along with survey options and custom sensors makes it an essential tool for our enterprise Review collected by and hosted on G2.com. What do you dislike about SysTrack Digital Experience Monitoring? The Cloud instance does now allow us to upload datasets that would help us customize our dashboards with more Active Directory or HR department data would really like the ability to do this. Also the lack of SSR reporting in options and scheduled report creation could be great. Review collected by and hosted on G2.com. What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you? Identifying problems with our OS image, tracking down root cause performance issues, Custom Dashboards that allow for not only our IT team but the Business to identify potential problems with the enterprise network Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") II Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 3/23/2021 "Very Useful tool to capture the end user experience" 5/5 What do you like best about SysTrack Digital Experience Monitoring? I Like the Custom dashboards the most, also i like the resolve tab and AI-OPS Review collected by and hosted on G2.com. What do you dislike about SysTrack Digital Experience Monitoring? i personall dont like the GUI interface which lakeside is using Review collected by and hosted on G2.com. What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you? It helped me in finding the issues related to SCCM patch and CPU utilisation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 1/22/2021 "SysTrack" 5/5 What do you like best about SysTrack Digital Experience Monitoring? The sheer amount of data tracked and stored. SysTrack has helped us maximize User Experience, detect major issues early on and aid in troubleshooting issues past or present. Review collected by and hosted on G2.com. What do you dislike about SysTrack Digital Experience Monitoring? The tool is overwhelming for some at first which can be overcome with a wealth of training options provided by Lakeside. Review collected by and hosted on G2.com. Recommendations to others considering SysTrack Digital Experience Monitoring: Cloud version is well worth it! Review collected by and hosted on G2.com. What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you? Everything from individual hardware/software issues to Enterprise-wide issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") II Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 11/30/2020 "Monitoring enterprise devices has never been so easy ever since systrack partnered with us." 4.5/5 What do you like best about SysTrack Digital Experience Monitoring? Easy access to all relevant dashboards Metered view of what config is being utilized upto what extent Ability to generate different types of reports and further analyse them Performance analysis has been made very easy for any impacted machine Review collected by and hosted on G2.com. What do you dislike about SysTrack Digital Experience Monitoring? Nothing as such which i don't like about systrack Review collected by and hosted on G2.com. Recommendations to others considering SysTrack Digital Experience Monitoring: I strongly recommend systrack to every enterprise looking for efficient end points monitoring. Review collected by and hosted on G2.com. What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you? Performance Problems are being solved with the help of systrack Any outage in the environment can be investigated swiftly we have got several types of dashboards and reports which we use to analyze a problem or target some devices to fix directly reviewing from systrack. there many others and countless to provide here Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JB Jennifer B. Enterprise (\> 1000 emp.) 12/10/2020 "Systrack Difficult at Times" 2.5/5 What do you like best about SysTrack Digital Experience Monitoring? The data that Systrack has the ability to capture and provide is very helpful. Review collected by and hosted on G2.com. What do you dislike about SysTrack Digital Experience Monitoring? The data does not always seem to give you accurate information or the client is broken on the devices and not reporting correctly. Seems to always need an upgrade when you want to do something you haven't before. Review collected by and hosted on G2.com. What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you? The upkeep and creating dashboards. The data is the biggest benefit when it works. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JD John D. Solutions Architect Mid-Market (51-1000 emp.) 1/17/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "The best tool for objectively measuring the experience of real users in the real world - and more..." 5/5 What do you like best about SysTrack Digital Experience Monitoring? The wealth of data it provides via its visualisers and the ability to create custom dashboard views - essential when each organisation has different requirements. With SysTrack, you are able to view high level trend information by groups of systems/users or dig deep using 'Resolve', which allows detailed investigations to be carried out on a system for something that happened some time in the past. Review collected by and hosted on G2.com. What do you dislike about SysTrack Digital Experience Monitoring? Not much really.. being able to view settings applied by factory roles would help administrators, and allowing users to select the theme they prefer rather than the global theme applied by the administrator Review collected by and hosted on G2.com. What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you? It depends on the priority of the organisation, but typically: - Analysis of poor performance of end user systems - Root cause analysis of events - Automated remedial actions for common faults - Creation of meaningful KPI's, automated reporting - Proof of continual improvement - Accurate resource planning for transformation projects - Accurate audit of hardware, software and users - Software usage (or non-usage!) Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Enterprise (\> 1000 emp.) 12/10/2020 "Game Changed for Monitoring" 5/5 What do you like best about SysTrack Digital Experience Monitoring? The Dashboards are so user friendly. The ability to drill in-depth using Resolve. Review collected by and hosted on G2.com. What do you dislike about SysTrack Digital Experience Monitoring? So far my experience wants me to know more about the product. Review collected by and hosted on G2.com. What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you? We wanted a dashboard and real-time of our Citrix farm, that without having to navigate clunky screens, it made it simple to view. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 11/30/2020 "Systrack" 4.5/5 What do you like best about SysTrack Digital Experience Monitoring? Resolve is an amazing tool to go in past and see what happened Review collected by and hosted on G2.com. What do you dislike about SysTrack Digital Experience Monitoring? No Real time Monitoring, it would be great tool if we have real time onitoring Review collected by and hosted on G2.com. What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you? We can go in the past and fix issues Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Todd B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Todd B.") TB Todd B. IT Contractor Enterprise (\> 1000 emp.) 1/13/2020 "Must have to maintain optimal performance in the enterprise" 5/5 What do you like best about SysTrack Digital Experience Monitoring? Systrack allows us to provide real time analysis even after an incident has been resolved. It helps us maintain optimal performance in the enterprise based on real data combined with user surveys, incident history, etc. It's also very scale-able from small business to large complex enterprises such as the one we support with more than 150,000 assets around the globe. The service and support is unbeatable and they have a very knowledgeable support staff to help with simple new requests to diagnosing complex issues. I'd recommend Systrack to any business looking to improve their customer satisfaction based on their PC Performance as well as to optimize the IT budget providing the right PC for the right job! Review collected by and hosted on G2.com. What do you dislike about SysTrack Digital Experience Monitoring? Systrack captures and provides so much data that it really requires full-time support. I believe it would be difficult to properly manage and maintain this service without a full-time role Review collected by and hosted on G2.com. What problems is SysTrack Digital Experience Monitoring solving and how is that benefiting you? Systrack helps track inventory age, usage, performance so we can match job requirements with sufficient resources and spend more efficiently. It can also help identify some issues before the customers realize there is an issue so we can be proactive with support providing a more enjoyable customer experience with less calls to the Helpdesk and dispatching local techs in some instances. When customers do call Systrack provides us with the tools to quickly identify many issues and provide faster resolutions and getting our employees / customers back to work in a timely manner. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about SysTrack Digital Experience Monitoring? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SysTrack Digital Experience Monitoring ](https://www.g2.com/products/systrack-digital-experience-monitoring/discussions/new) GU Guest User • Last activity over 3 years ago What does SysTrack software do? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-does-systrack-software-do) [ View all Discussions ](https://www.g2.com/products/systrack-digital-experience-monitoring/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/systrack-digital-experience-monitoring/pricing) SysTrack Digital Experience Monitoring Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3edd72ff0866361dd76d8609f4eca1a8/nexthink.jpg "Product Avatar Image") Nexthink 4.6/5(394) [ Compare Now ](https://www.g2.com/compare/nexthink-vs-systrack-digital-experience-monitoring) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_044cfbf6c03d107e5357e29e95fd9136/dynatrace.png "Product Avatar Image") Dynatrace 4.5/5(1,366) [ Compare Now ](https://www.g2.com/compare/dynatrace-vs-systrack-digital-experience-monitoring) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0886f7e7530573d368a4c5ec64e89366/thousandeyes.png "Product Avatar Image") ThousandEyes 4.5/5(80) [ Compare Now ](https://www.g2.com/compare/systrack-digital-experience-monitoring-vs-thousandeyes) ##### Categories on G2 [ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps)[Digital Employee Experience (DEX) Management](https://www.g2.com/categories/digital-employee-experience-dex-management) ##### Explore More [Which live commerce solution is best for large retail brands that need multi-host streams, moderation tools and the operational scale to run frequent events?](https://www.g2.com/discussions/which-live-commerce-solution-is-best-for-large-retail-brands-that-need-multi-host-streams-moderation-tools-and-the-operational-scale-to-run-frequent-events)[Top platforms for feedback trend analysis](https://www.g2.com/discussions/what-are-the-top-platforms-for-feedback-trend-analysis)[What is the best knowledge base app for midsize companies?](https://www.g2.com/discussions/what-is-the-best-knowledge-base-app-for-midsize-companies) [Best user insights platform for mid-size businesses](https://www.g2.com/discussions/best-user-insights-platform-for-mid-size-businesses)[What's the best loyalty software for retail stores](https://www.g2.com/discussions/what-s-the-best-loyalty-software-for-retail-stores)[What is the top log analysis tool for DevOps teams?](https://www.g2.com/discussions/what-is-the-top-log-analysis-tool-for-devops-teams) [Show MoreShow Less](javascript:void(0);)