Total Synergy Reviews & Product Details

I appreciate that the interface in Synergy is better, which was one of the reasons we switched from eTrack. Also, I find the AI bot blue useful. Review collected by and hosted on G2.com.

I find the reliability of data in Synergy questionable, which affects my confidence in using it. Custom reporting doesn't always give me what I need, leading to inconsistent results. It's frustrating to extract data from Synergy. We haven't been able to generate reliable management reports because it takes too much time to review them, despite having a consultant to help. The onboarding training wasn't sufficient; even after nine months, we still struggle to set up an efficient / best practice process. There's a need for better support for invoicing templates, project templates, and the reporting and dashboard features. Initial setup was tough due to the large amount of data and setup required across multiple databases - as well as learning a new platform and the overwhelm of new learnings. Review collected by and hosted on G2.com.

The revenue forecasting it is quick and easy. I feel like the pricing is fair for what you are receiving. Additionally, their help desk people are incredible. While it's a bit painful to only be able to type issues and responses, they are very good at getting to the bottom of things, making sure you get the right information. Review collected by and hosted on G2.com.

Improvements to the parts of the app we use regularly are rare, and the last "search improvement" actually made it far worse. Now it doesn't prompt you with project, prompts the wrong ones, if you are lucky to see yours, clicking on it only works about 25% of the time. The really slow way is now the fastest way which is unfortunate. The "PO number on invoices" that was delivered, isn't useful because it doesn't save it for the next invoice. It still takes the same amount of time to have to go and look it up, defeating the purpose of the request. None of our requests have been actioned to my knowledge. There have been a few work arounds, but the improvement itself hasn't happened.

Overall, it really works well for most things, but what you see is what you get. Additional items or requests likely won't be actioned. Review collected by and hosted on G2.com.

The best thing about Synergy is its friendliness with the End User. I have been using this software to manage the budget, costing and lastly providing customer support. Synergy is handling delivering and management of the entire project. It tracks time and informs that is basically reducing half of my work. Review collected by and hosted on G2.com.

I haven’t come across any negative thing about Synergy yet but what I am hearing from the management that it has a high cost as we’re using the Enterprise version which might affect the continuation with this tool after 1 year. But so far I am liking Synergy. Review collected by and hosted on G2.com.

It is fairly simple and easy to use and navigate. Review collected by and hosted on G2.com.

There is nothing that I dislike about this software. Review collected by and hosted on G2.com.

Ease of timesheet functionality, project invoicing, purchase order creation, cost tracking etc. all in the one place. We used it on a daily basis and have found it to be a stable platform with product updates regularly coming through Review collected by and hosted on G2.com.

Resource allocation and scheduling. With many small projects on the go it will be very time consuming to keep up to date. In our workflows, this functionality wouldn't work for a large portion of our projects Review collected by and hosted on G2.com.

There are so many aspects to Synergy - it's very easy to navigate. The customer support has been amazing Review collected by and hosted on G2.com.

Synergy can speak to Xero but Xero can't speak to Synergy (this is probably more for Xero) Review collected by and hosted on G2.com.

Synergy is very easy to use and it is already setup for engineering and architectural practices. Short learning curve and easy to implement in day to day company operations and project management. Review collected by and hosted on G2.com.

Synergy works through a web-based platform accessible through IE, Chrome, etc. They could provide as well an app that could provide a number of the things that someone can do through the web-based platform (such as completion of timesheets, or send files though the project communications portal, etc). Hopefully Synergy will offer this in the near future. Review collected by and hosted on G2.com.

Cloud based I can access any where. I'm able to advise clients of their project status. I'm able to see projects completed or quoted prior to entering a meeting with a client. If I need a reference of past projects completed I can obtain the information in mere minutes with complete detail. Ensuring invoicing matches completion stage/status/percentage complete of the task. Monitoring number of meetings. Gaining statistical information of time taken on projects. Review collected by and hosted on G2.com.

Initial entry of clients & contacts that was painful but great once completed.

My project number don't reset to 1 (one) at January 1st. Year-Proj Number. Review collected by and hosted on G2.com.

Total Synergy is a lot more intuitive than other project software systems that we have used. It's as if it was actually designed for professionals that work in the construction / development industry! Review collected by and hosted on G2.com.

I would like that we could use the forecasting tool that is offered for Enterprise level users. However, cannot justify the additional cost that we would have to make for all of our team members when only 2-3 people would use this function and other Enterprise level functions. Review collected by and hosted on G2.com.

The best thing about Total Synergy is the ability to take it everywhere. You are no longer shackled to your desk to look at projects. The other thing is dashboard - a summary of how everything is doing in a visual representation. Review collected by and hosted on G2.com.

I dislike how you are unable to adjust timesheets for other users even with the sys admin role. Another thing I wasn't sold on is the budget feature - It would be nice to be able to budget based on the amount of hours required for a task not just a monetary value. Review collected by and hosted on G2.com.