170 Syndigo Reviews
Overall Review Sentiment for Syndigo
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The ease with which various widgets can be combined to make up an EMC page as well as the responsiveness of their support team. In addition to that, how easy it is to syndicate the created page to WM and doing it more than once certainly makes it very easy and intuitive. Review collected by and hosted on G2.com.
The initial start up process around adding a SKU for which an EMC page is needed, as well as the bulk import option of information that was difficult to understand. Review collected by and hosted on G2.com.
I was handed off setting up/managing the many data management synchronization platforms, including Syndigo. A lot of the other platforms (excluding Syndigo) were incredibly tedious to learn and continue to be time consuming to manage. Many of these other platforms (not Syndigo) require me to manually enter product data repeatedly. Thankfully with Syndigo, setting up new items and managing the product list are incredibly easy, straightforward, and rewarding.
Within a little while of using the Syndigo platform (and with some help from my company’s Account Executive), I was publishing items, getting product set up, and interacting with the entire site with ease. Managing items and the entire data management process is such a relief when using Syndigo.
Not only is the Syndigo platform a breeze to use, but their support/account team is immensely helpful and knowledgeable. The company I work for has a dedicated Account Executive who not only has helped me get up-and-running in no time, but has been there to bounce weird, one-off questions that have come up. Being able to check in on a regular basis is rare for most companies and has helped me become a real Syndigo believer. Review collected by and hosted on G2.com.
Honestly, I haven't found one downside with Syndigo. I wish other stores and distributors would begin using Syndigo rather than competitors. The setup and management with Syndigo is second-to-none.
To this point, since some stores/distributors choose to use other (and more tedious) platforms, I don't use Syndigo as much as I wish I could. Review collected by and hosted on G2.com.
I like side-by-side review and accommodations for multi-language concerns for an item. Review collected by and hosted on G2.com.
Contract management is unable to account for how live retail product lifecycle management really works. Lack of data consolidation and integration of existing data for all possible uses in the system creates more human interaction, data duplication, and overall unnecessary system bloat. IE: If i enter a model # for an item, it should be entered one time, and accessible / usable in any instance that requires a model # to be referenced. Review collected by and hosted on G2.com.
Hello Syndigo Team!
It is with great excitement that Sun-Maid® MDG would like to announce that we reached our goal of 100% on our Syndigo dashboard.
This is a team effort not just here at Sun-Maid® & Plum Organics®, but also at Syndigo. We want to thank all of Syndigo, from our account representative, Spencer Wilson, our project coordinator, Joshua Jenkins, to all of the I.T staff for their support throughout our journey. Without your guidance and training this goal could not have been achieved.
Sun-Maid MDG looks forward to working through our upcoming projects with the Syndigo team.
Sun-Master Data Governance Department
Michelle Landolt
Jesse Ritua
Amy Muhleck
Shikha Dhar
#Customer Support #Ease of Integration #Frequency of Use #Ease of Implementation #Ease of Use #Number of Features Review collected by and hosted on G2.com.
Being able to have all attributes data sync into Syndigo from other portals without issues. Review collected by and hosted on G2.com.
The customer support! You guys are AMAZING! Everyone I've worked with has been incredibly kind and willing to go the extra mile to get my questions answered. Review collected by and hosted on G2.com.
It takes some time to learn and it's not always intuitive or easy to use in some moments. It would also be great if we could upload our own renders in a cruch or if we have label changes that need to be put in place ASAP. I know it's possible, but there are so many nitty gritty details or angles that we can't provide that make it impossible for us to actually do that. Review collected by and hosted on G2.com.
Organization of product aspects top to bottom in one central place.
Share with customers, easy to use once implemented and integrates well with our system of records. Use as often as you like! Review collected by and hosted on G2.com.
It takes time to learn the program and inputs, but that is with any new program. Worth the effort once completed. Review collected by and hosted on G2.com.
It is very easy to use. I took over doing our Syndigo content for our products on Costco.com, and was able to easily pick up most aspects and what to do with ease. Review collected by and hosted on G2.com.
The only thing I do not like is navigating assets/pictures. Seems clunky, not well organized and slow. Review collected by and hosted on G2.com.
Multiple customers use Syndigo for syndication so we went with them; their tech support is so helpful - and the user interface is very intuitive. Review collected by and hosted on G2.com.
Some of the content requested is not explained and simply references back to other "unexplained" fields. If you don't know, you don't know. This makes you HAVE to call support to get things done. Review collected by and hosted on G2.com.
It was fairly easy to learn the basics to get started. Customer support is very responsive and has been helpful at resolving issues. I've recently learned how to import data which is an enormous time saver when you have to make updates to multiple items. Similarly, the bulk update feature is helpful for updating multiple records at one time and viewing data for multiple items side by side. Review collected by and hosted on G2.com.
I don't like how it takes 24 hours upon publishing items to discover errors. For esample, something as basic as a period within a bullet, or an improperly formatted customer facing size will get an item rejected. I would think these types of "errors" would be caught in the verification step (which doesn't seem to have much funtion in my opinion). There is also no notification from publishing failures, so you have to remember to go back in and check every day. Review collected by and hosted on G2.com.
The ability to enables us to centralize and manage all of our products content in one central platform across so many touchpoints. Review collected by and hosted on G2.com.
At times the approval process can be inconsistent. Review collected by and hosted on G2.com.
