I like Syncro's Remote Desktop, RMM, PSA, and chat modules being well-organized in one place, so I don't have to juggle between different portals or software to provide support to our customers. The initial setup was quick, and the Syncro support team helped with onboarding, making it smooth. Review collected by and hosted on G2.com.

I don't like estimate first response on ticket time and avg resolution time on that ticket because I feel like sometimes it's not accurate or its hard to understand how it's getting calculated. I want Syncro to be smart enough to understand if status is changed it's a first response, meaning someone is working on it. Also, need smart info to understand that it's a project which takes a long time to finish so it shouldn't affect resolution time. I mean, should get better way to manage this thing and a button on dashboard to understand how things are getting calculated so we can prevent that. Review collected by and hosted on G2.com.

I like that Syncro lets clients message us in real-time, and our techs can respond immediately. I also appreciate that we can create tickets with one click from those chats, and the RMM feature allows us to assist clients remotely to fix issues. Having everything designed in one system means managers, techs, and clients can all use it seamlessly without switching between multiple tabs. Plus, the initial setup was very hassle-free. Review collected by and hosted on G2.com.

I would like to see a better version of the overall UI and UX. I feel like that is coming soon. I just want something more eye-catching with a modern UI. I would love to see a new UI with some colors and new designs. Review collected by and hosted on G2.com.

I love using Syncro for RMM and Remote Desktop and PSA because it helps us manage and support our clients efficiently with its unique and user-friendly UI. The RMM part is incredible, providing us with detailed information about assets, which really helps us support clients just by looking at it. It gives us so much detail about assets, like when there was last high RAM or CPU usage, how much RAM there is, how many slots are available, and what the last error on the PC was, and it helps us run scripts. We also like the tickets feature where we can update our clients directly. Setting it up was very simple, making the transition smooth. Overall, it definitely gets the job done for us. Review collected by and hosted on G2.com.

I would like to see new integration with ScreenConnect. Review collected by and hosted on G2.com.

I really appreciate all the automation features included in the system—like scripting, patch management, and proactive monitoring that catch issues early. I also find the ability to schedule reminders and set up recurring invoices very useful, especially since everything (ticketing, remote access, and billing) is in one easy-to-use platform. The fair per-tech pricing means no surprises as my client base grows, and the community support is fantastic! Review collected by and hosted on G2.com.

I haven't encountered many problems while using Syncro; overall, it functions smoothly and everything integrates well. However, I do find it somewhat confusing to set up when clients have multiple locations, as the process isn't very clear. Review collected by and hosted on G2.com.

I like Syncro's unified management capabilities, which help me efficiently manage IT tasks. I appreciate its automation and scripting capabilities, allowing for streamlined processes. The transition to Syncro from ServiceNow was driven by better usability and pricing. Additionally, the initial setup of Syncro was very easy, making the switch hassle-free. Review collected by and hosted on G2.com.

I think the reporting capabilities could be improved. Review collected by and hosted on G2.com.

I appreciate that Syncro is making an effort to improve both their service and themselves. They've recently added features like the ability to edit the ticket subject directly without pressing the edit button, and adding CC emails without needing to refresh the page and fill out a form. These changes have removed some of my pain points I didn’t even know I had. It really makes it easier to update or change tickets by reducing the number of clicks needed to get things done. I also found the initial setup to be relatively easy. Overall, it's the best ticketing software I know, and I'd rate it a 9 on a scale of 10. Review collected by and hosted on G2.com.

For some reason, I cannot delete ticket notes even when I select the option to do so. I had to create a custom view to look for old resolved tickets, which I feel should always be an option in the ticket views section. The ability to search old tickets for solutions to the same problem I am currently experiencing should be improved as that would save a lot of time re-finding the solution and looking through old tickets. Review collected by and hosted on G2.com.

I find that Syncro really helps in keeping the business on top of project timelines. The ticketing feature stands out the most; it keeps things on time and up to date. I also appreciate how it keeps projects organized and the whole business on top of things. The initial setup was easy as pie. Review collected by and hosted on G2.com.

The sorting of assets can sometimes be difficult to navigate. Review collected by and hosted on G2.com.

I really value Syncro's integrated RMM and PSA capabilities. They combine remote access, proactive system monitoring, and ticket automation in a single platform, which has been a game changer for us, eliminating tool sprawl and manual processes. The strong automation and scripting support allow us to efficiently manage tasks and reduce manual work through patch management and scheduled maintenance tasks. The alerting system is fantastic as it lets us proactively identify performance and availability issues before they impact users, ensuring no issue goes unnoticed. Furthermore, the ease of end-to-end automation and tighter alignment between monitoring and ticketing alerts streamline our workflow by converting alerts into tickets automatically, ensuring nothing is missed. Plus, the initial setup was a breeze. Review collected by and hosted on G2.com.

Automation and scripting work well but lack advanced features such as version control, testing, and strong documentation, making them harder to manage at scale. Reporting and dashboards are limited in customization, and producing client-ready reports often requires manual work. UI performance can lag with large device counts and overall workflow efficiency could be improved. Review collected by and hosted on G2.com.

I appreciate using Syncro for device management in my tech company, as it allows us to track clients' devices, support tickets, and automate routine maintenance efficiently. I really like the RMM tool which lets us monitor systems proactively and address issues early, making our workflow easier and improving client response times. The integration of ticketing and billing within one place is easy to use, saves time, and reduces human errors. I enjoy the remote support capabilities, which surpass many other remote assist programs. The remote monitoring and management features, including deploying automatic updates, automating maintenance tasks, monitoring system health, and offering remote support from my desk, are particularly beneficial. The scripting and automation capabilities help standardize processes across all endpoints, simplifying our operations. I also found the initial setup intuitive, and the help tutorial guides are easy to follow. Review collected by and hosted on G2.com.

There's a few categories (such as credentials) which cannot import CSVs, etc. This makes it a bit of a pain having to manually log credentials in by hand rather than creating a basic script via an import button. I wish they would push the Syncro community a bit more. I find it super useful for assistance on projects and idea generation, but I feel like many users don't quite know about how great of a resource it is! Review collected by and hosted on G2.com.

I like that Syncro has everything I need and that when I've got things where I need them, the flow works well. I'm able to remotely connect and do everything I need in the MSP space. I love knowing there are many more features within Syncro and that I can just make a phone call to ask a question and get a good answer. The support team at Syncro is incredible; I love them. Review collected by and hosted on G2.com.

I would like the time entries to have a microphone AI-powered feature. It wouldn't take a lot of AI resources to do it. Basically, I'd like to be able to turn on the microphone and take time entries through it, especially when I'm on the go or in an IT closet. Having AI put together a nice bullet point list and creating a time entry for me would be really helpful. Review collected by and hosted on G2.com.