Syncro Pros and Cons

Syncro has truly simplified our workflow and made managing our business operations smoother. We rely on it daily, and its wide range of features ensures we have everything we need. The ease of implementation was a major plus, allowing us to get up and running quickly without hassle. Whenever we've encountered issues, Syncro's support team has been incredibly helpful and knowledgeable. Additionally, integrating it with our billing system has been a breeze. I would have no problem recommending this product to friends, family, or other businesses. Review collected by and hosted on G2.com.

I'm not fully keen on the recent update as it requires me to navigate some new changes, it's just a learning curve. I'm confident that once I get accustomed to the new layout and features, I'll end up loving it even more! Review collected by and hosted on G2.com.

I have used multiple RMM tools and this has been my favourite on so far - easy to use interface with mutliple synchronisation features. Customer support is efficient and also has a help/community group on social media which is handy. I have used this on a daily basis for hours a day for the last 3 years. Onboarding/implementing syncro agent to customers is simple and is a powerful tool with backgrounding available to use cmd and scripting capabilities. It is easy to integrate accounting packages and syncro utilises multiple third party apps and features to help the user. I have also attended multiple webinars that Syncro have hosted and learned a lot of valuable information on MSP life! Review collected by and hosted on G2.com.

A more comprehensive/automated third party apps patch tool would be much appreciated! Review collected by and hosted on G2.com.

Lots of things i like, they are:

- How quickly i can get to and resolve a user issue

- Its super adaptable to any environment - i can make the system as great or as poor as i want it to be, limited only by my scripting ability (even then there is a community library full of scripts to utilize).

- The product is super reliable and extremely cheap for the amount of features we get

- Great pricing passed onto syncro users partnerships such as bitdefender AV for $1.30

- Allows us to explore

- Feature Rich

- Constant improvement. The product has come a long way since i first started using it. Review collected by and hosted on G2.com.

- you are on a different timezone to us (australia AWST) so its very hard for me to make the webinars and learning sessions, as a result i hardly put in requests or ask for assistance, most, if not; all all syncro events/communique tend to happen on american timezones), waking up 2am/3am to catch important updates isnt feasible, and when chatting with someone their responses come in around the same time, so a query/request can sometimes take days/weeks to get to the bottom of as were sending 1 message a day when we wake up to respond. Which in I.T isnt feasible. Personally I've just ended up gravitating towards just siloing myself off and figuring out whatever i require myself.

- No help with initial setup which means i'm about 99% certain i could be utilizing the system better. Syncro is pretty huge, which especially as a newby can be quite overwhelming (setting up billing, patching, rolling out agents, remediation, branding, ticketing, automations etc) so you tend to 'half bake' the stuff your not sure of. 4/5 years down the track (in my case) your still pretty much using the system as you set it up, with a few minor adjustments/improvements and you dont even know that things could be setup better, or vastly improve your life.

- i found in the past when using other PSA's/RMM's such as datto - they would invite people to join them in their city and meet some of the faces. you would inevitably meet other MSP's who are utilizing the system differently to you and you can then knowledge share (as I.T guys are a pretty sharing bunch) they'd also do demo's etc and you'd enevitably bed into their product more, as you become part of the community. Review collected by and hosted on G2.com.

When I began my IT journey one year ago, I had no previous exposure to any PSA tools. I was pleasantly surprised at how easy it was to navigate the software and how quickly I was able to master the software. I can only imagine how much harder my job would be if I didn't have access to the remote software and the backgrounding tools Syncro provides. I like the colour scheme, the filters, the status'. It all makes it very clear about what the next action I have to take with my tickets is. Review collected by and hosted on G2.com.

The feature that negatively affects me the most is the way emailing a customer and the private notes switch. I have on two occasions accidently sent what was meant to be a private note an email to a customer which they shoudln't have seen. I wish it was more clear when you are about to send a private note and when you are about to send an email. Review collected by and hosted on G2.com.

Here of late, Syncro has worked pretty diligently to improve their platform. The new CEO has breathed new life into this software. They're addressing some long-standing issues. I was personally starting to look for other options, but seeing the progress being made, we decided to stay for another year and see how things go. Syncro has a TON of integrations that is hard to beat with other products. There are always going to be issues with any tool, but I've had the least amount of headaches with Syncro. Their solution makes it easy to adopt, adjust, and get shit done! Review collected by and hosted on G2.com.

The ticketing page is currently under development so I can't hate on that. Splashtop can be questionable at times to get it to start. We have to restart the service or reboot the computer to get it to work. I wish we had a bit more built-in monitoring/triggers. I mean with Atera you can monitor temps, fan RPM, etc. That would be helpful to know if a computer is physically having issues, not just software-related. The Windows Update portion needs to be revamped - I think this is on the roadmap too though. Review collected by and hosted on G2.com.

yncroMSP is a fantastic all-in-one platform for MSPs! The combination of RMM, PSA, and invoicing in a single solution makes managing clients seamless. The automation features save time, the interface is user-friendly, and the support team is responsive and helpful. Highly recommended for any MSP looking to streamline operations and boost efficiency! Review collected by and hosted on G2.com.

The interface needs some work, I like to see it get a facelift with more of a ICON based soluation sort of like Ninja I am not switching to Ninja howver I love the interface they have. In the furture I love to see a face lift. Also, it would be nice to not have to pay full price for an accouting user that just needs to go in and run accounting reports. Review collected by and hosted on G2.com.

I love the scripting abilities. Being able to take some Powershell that I've already run through the Background tools and then push it out as a script to all or a subset of endpoints is great.

Integration with our preferred remote access tool, ScreenConnect is great.

Invoice integration with Pax8 makes it easy to create our monthly invoices with the correct numbers of licenses.

Everything is speedy, and I don't waste a lot of time waiting for loading between modules.

Also, the pricing is great for a shop with just a few users. Review collected by and hosted on G2.com.

Inventory/Invoicing - I purchase a fair number of one off products and the multiple steps to put something on a PO, then sell it on an invoice is not as streamlined as I would prefer

I know it's asking a lot, but I would love to be able to join a background session in ScreenConnect from Syncro, but I know this is not high priority.

I'd also love to see the Assets page modernized a little bit. It would be nice to be able to drill down directly from column headings, and some grouping with expanding/minimizing would be nice as well. Review collected by and hosted on G2.com.

I've been with Syncro for he last 5 years and have been impressed with the utilitarian nature of the tool. As a startup MSP the bottom line matters and Syncro addresses this in ample ways. It's and RMM toolset that is robust and flexible, It's a customer manger and Billing platform that is very adequate for startup needs lending itself to cost savigs. Getting on the platform is easy as signing up online, the team at Syncro took the time to train and onboard me and continue to be available should I have questions about any needs. This is an integral part of of my business I use it every day, especially on the Billing side where these activities are automated for me and customers find it easy to interact with. There are so many tools that Syncro will work with that again make sense for the startup and mature shops alike. Integrations like Antivirus and Billing, Documentation, thridparty call centers the list goes on and on. the most important part to me was time as an early on sole proprietor, Syncro was extremely easuy to set up and almost as easy and intuative to learn. If you are in search for a mature RMM and customer management tool Syncro won's disapoint. Review collected by and hosted on G2.com.

With everything helpful a tool set can offer, there are also the realistic ways to look at it as well. Syncro can at time be a tool that al aspects of it are not going to easyly from with you like the billing side. Scripting takes some effort to understand but not unsurmountable. I'm sot a super big fan of the new branding, but it's growing on me. Bring back the Octopus. Review collected by and hosted on G2.com.

Easy RMM config, customer and contacts setup, all quite customisable.

Great integration with Splashtop and BitDefender, both of which I use extensively.

Easy policy management and scripting tools backed with a selection of community scripts.

Microsoft Patching and 3rd party (chocolatey) patching all works really well for this small MSP.

Haven't needed customer support very often in just over a year of use but when I did it was great.

It was quick and easy to setup and get going. I use it every day.

Oh and the new app recently added is great too, having remote control of assets on the go is so handy sometimes. Review collected by and hosted on G2.com.

I can't think of many downsides. The recent re-brand I do not like that much, but that's just aesthtics and I can deal with. Review collected by and hosted on G2.com.

I can run my entire one-man IT business from a single pane of glass without needing to open mutliple tabs. The app integrates with alot of the apps I already use and the API feature is easy to implement. I use Syncro everyday to manage my day to day operations, invoice and payments, etc. Customer support is really helpful and are always available to help 24/5 Review collected by and hosted on G2.com.

The only downside is the lack of AI integration but I think that is coming soon so that's great. Review collected by and hosted on G2.com.