I run a small sales team and needed help capturing data from sales calls, training calls, and customer success calls and then getting that data into SFDC. For me, Sybill had the best insights from those calls and I loved how it allows you to capture specific details that are unique to your calls. The integration to SFDC was key, though. I did not want to rely on someone having to manually transcript everything to the opportunity. Sybill does this for us, and not only that, to specific fields that I setup to allign with the data points that Sybill is capturing. Demo > Close > Onboarding > CSM- our start to finish process now has the consistent data it needs to be as efficent and accurate as it can be. Review collected by and hosted on G2.com.
They are a startup, so just know that they are still figuring some things out (which is to be expected). There may be slight communication delays, things like that, just because everyone is wearing several hats. Not really a "dislike" just something to be aware of. Review collected by and hosted on G2.com.
139 out of 140 Total Reviews for Sybill.ai
Overall Review Sentiment for Sybill.ai
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The engagement scoring (nice to dive into empathy/excitement and some of the softer features left out by many recorders) I would like this to be beefed up as a Sybill coaching plan for those that speak too much, or have issues connecting to be given action items to improve on.
I like the ability for the call recorder to show up fairly quickly when needed, and the development speed that appears to result in new features built by their team.
Personally I like where the GTM org for Sybill is headed, and it seems like executive leadership has its sights set in a realistic/scalable way.
But there are a lot of low hanging fruits that I desperately would like to see in the market as a management consultancy for SaaS where my firm implements tech stack items directly with clients/maintains partnerships with other vendors. Review collected by and hosted on G2.com.
- The limits to calls that can be recorded being an hour
- The lack of being able to easily identify and clip key moments in a call for sharing with stakeholders
- Emails generated for call summaries not being totally accurate and requiring significant edits
- Action items generated - wow this is actually a crazy one, you'd think that 20 action items exist on a call when really it was 4-5.
- Speaking of action items, no integration into a project management system to actually action them, it's as good as trying to navigate productivity in a dead doc like a spreadsheet or MS Word.
- The absence of intelligence to ask questions about the conversation similar to GongAMA
- Being able to natively route/attribute different kinds of conversations within the tool instead of relying on a bandaid CRM solution
- The lack of unique features compared to other recorders like fireflies, letterdrop, grain, etc. Review collected by and hosted on G2.com.
Sybill automatically records all of their meetings automatically. It's so easy to use! Sybill is also avialble to sit in on any meeting. The integration for the end users was so easy and simple. The one time I reached out to customer support, they answered my questions immediately. Sybill is used in each and every one of my meetings and has saved me HUNDREDS of hours! I use this all the time!
Upon meeting with the developer's, the Sybill team listens to our feedback & is constantly implementing new features. I can't speak highly enough of this team's dedication to the continual improvement initiatives. Review collected by and hosted on G2.com.
I wish Sybill would tell everyone she was recording.
Being able to replace the photo in MS Teams with our company logo would be great. Review collected by and hosted on G2.com.
Sybill has made my life easier and really improved my client communications! I'm able to focus on my client calls without being distracted by taking notes. I love the AI generated emails as a template to write a more personalized follow up. Going back to watch the transcripts or search for a specific topic is a great way for me to prep for my next call with that client. Plus, Nisit and team are so helpful and friendly!
I very highly recommend Sybill to all! Review collected by and hosted on G2.com.
I don't dislike much about Sybill. The email transcripts are more formal than I typically write so it would be interesting to adjust the tone of your emails in the settings. The call recaps are more oriented towards sales calls whereas I use Sybill for client calls. However, they are still very helpful for me. Review collected by and hosted on G2.com.
The sybill call recording capabilities rival that of Gong for a fraction of the price. On top of that, they have some neat feature like emotional insights. The best part of sybill might be their customer service though. Any time I've needed help, they reply incredibly fast with helpful answers. Getting set up takes just a few minutes and couldn't be easier. We use Sybill on every external call (mainly sales focused) as well as on some longer internal calls for record keeping and summarizing. Easy to integrate with slack as well to share context with the whole team. Review collected by and hosted on G2.com.
The main thing I'd like to see on Sybill is a bit better of a snipping feature to snip certain sections and share with team mates. Review collected by and hosted on G2.com.
How accurate the notes post-call are. Their feature to write your follow-up email is LIFE CHANGING! Review collected by and hosted on G2.com.
It can be slow and take a long time to send you the note post a call. I've waited hours on some occasions. Review collected by and hosted on G2.com.
The hidden gem, behind the ability to follow-up better is the ability to filter the transcript by questions. You get the question time stamp and then you see how you answered this question. This can be used to create FAQs or tailor your messaging to avoid confusion. But there are a lot of other features I love about Sybill as well. Review collected by and hosted on G2.com.
So far I have not found one, and it seems to be a point of discussion in all of my meetings when people realize I have an AI Notetaker. Review collected by and hosted on G2.com.
Sybill's ability to extract key takeaways, next steps, pain points/challenges, and interests/objectives and present them in an efficient, organized way allows me to truly streamline my meeting follow ups without sacrificing personalization and comprehensiveness. The ability to integrate with CRM fully automated the capturing of meeting notes, that are extremely organized and thorough. This also allows you to confidently stay focused on the sales meeting and truly be present, knowing that etailed notes are going to be handled. Review collected by and hosted on G2.com.
Sometimes transcriptions are a bit off - for example, words might be incorrectly transcribed, or associated with the wrong speaker, usually right at the point when speakers change during a conversation. The latter can sometimes wrongly associate customer pain points/interests with ideas that are pitched/presented by the sales team, as if they were the client's words. Review collected by and hosted on G2.com.
Sybill is amazing at summarizing what was talked about in a virtual meeting. I find it to be >90% accurate and it helps with follow up emails bc it writes them for me! I usually just need to edit a few words and then off it goes to my client or prospect. Highly recommend! Review collected by and hosted on G2.com.
I charge most of my clients by the hour, so it actually saves me too much time. However, if allows the time I do spend to be of high value to my clients, which makes it worth it. Review collected by and hosted on G2.com.
The summary are world-class and leave any other competitor begging for their money Review collected by and hosted on G2.com.
Simply awesome - nothing as of now. The experience has been phenomenal. Review collected by and hosted on G2.com.
3 best things for me are;
1) the AI email summary especially the next steps/actions
2) written transcript with search functionality so you can watch/read the relevant parts
3) the recording so you can click on the transcript and watch it back live.
It automatically joins all my meetings but I can change the settings and can also change sharing settings for colleagues.
took a minute to download and integrate. Review collected by and hosted on G2.com.
doesn't always pick up the correct speaker when there are a lot of people on the call. a long call with multiple people (such as a sales enablement session) doesn't always record the most relevant takeaways.
These are minor points in comparison though and I couldn't be without a note taker now. colleagues are using free versions of alternative note takers but the features on Sybil are far superior. Review collected by and hosted on G2.com.
