(53)
4.5 out of 5
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SurePayroll 
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UE
Verified User in Education Management
Small-Business(50 or fewer emp.)
What do you like best about SurePayroll?
SurePayroll is the cheapest option (although at $50/mth still not cheap, especially if you're setting it up for just a part time nanny).
The auto-pay feature is very useful so you don't have to go in and run it every week.
Initial set up was great, except for below issue Review collected by and hosted on G2.com.
What do you dislike about SurePayroll?
They didn't submit an end of quarter report for the 4 days I was signed up with them but not employing anyone in that quarter. I got a bill of $3.5k from the tax department.
Three emails and an hour of waiting on phone lines, the Vermont Dept of Taxes eventually sorted it out for me. It was a 2 minute job. I owed $0.
When I requested that they credit my account with $50 in lieu of the late submission fee the Tax Dept charged me, I was told that it wasn't their fault and to please contact them using the 'Contact Us' tab next time rather than the 'help' email. Review collected by and hosted on G2.com.
Video Reviews
Review by
Doing Payroll is super simple!
Review by
CEO
Review by
Efficient payroll service.
522 out of 523 Total Reviews for SurePayroll
4.4 out of 5
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Overall Review Sentiment for SurePayroll
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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FG
Fred G.
Principal
Small-Business(50 or fewer emp.)
What do you like best about SurePayroll?
Nothing. If i had to pick something it's the competitive pricing but since you have to re-run payrolls and they give you the wrong advice for payroll accounting, the amount you'll pay them and fines and fees to the IRS and your accountant, it's just not worth it. Review collected by and hosted on G2.com.
What do you dislike about SurePayroll?
Customer service is a complete disaster. If you call them, you'll get someone different each time with different levels of expertise and you'll be on the hook if something goes wrong with the payroll. There's just no accountability and no one to help you. Once the sale is made all your told to do is contact support. Review collected by and hosted on G2.com.
GN
Gabrielle N.
Product Marketing Manager
Small-Business(50 or fewer emp.)
What do you like best about SurePayroll?
Has quick and friendly customer support.
Easy to use and setup.
Has great and competitive pricing. Review collected by and hosted on G2.com.
What do you dislike about SurePayroll?
The auto populated dates are somehow out of sync since they are never correct from the start, although it is very easy for me to go in and change the date. Review collected by and hosted on G2.com.
DS
Doug S.
IT Program Manager
Machinery
Mid-Market(51-1000 emp.)
What do you like best about SurePayroll?
Easy to run payroll and the employee portals are very user friendly, I appreciate that the customer service is very outstanding. Review collected by and hosted on G2.com.
What do you dislike about SurePayroll?
There hasn't been anything that I would say is a con. It is a well designed application and I like the ease of processing payroll. Review collected by and hosted on G2.com.
CP
Chris P.
Small-Business(50 or fewer emp.)
What do you like best about SurePayroll?
All of the representatives are knowable and quick to resolve both issues or any questions you may have.They do not keep you on the phone for a long period of time and you never get "I'll have to transfer you to my supervisor" either. There's no wait time to speak to a representative. Review collected by and hosted on G2.com.
What do you dislike about SurePayroll?
There's is no "Dislike" about SurePayroll. In fact, I highly recommend. Review collected by and hosted on G2.com.
AK
Anoushey K.
Small-Business(50 or fewer emp.)
What do you like best about SurePayroll?
The first thing I loved about SurePayroll was the customer service I received. Both when I signed up and when my first payroll was due. I was contacted by John both times and he made sure I was not struggling with any road blocks. It has been smooth sailing with Sure Payroll so far! Review collected by and hosted on G2.com.
What do you dislike about SurePayroll?
I have not had any bad experiences so far. I run a small business and I am able to get the job done with minimal effort and that is not something to dislike from where I stand :) Review collected by and hosted on G2.com.
AR
Adam R.
Payroll professional/Time and billing
Small-Business(50 or fewer emp.)
What do you like best about SurePayroll?
It definitely runs payroll. It can certainly do that. Review collected by and hosted on G2.com.
What do you dislike about SurePayroll?
Menus are clunky. Reports take far too long to generate. Trying to edit a check? Forget it. Expensive for what it tries to be. Review collected by and hosted on G2.com.
HR
Henry R.
Executive Manager
Small-Business(50 or fewer emp.)
CB
Caroline B.
Small-Business(50 or fewer emp.)
What do you like best about SurePayroll?
Very user-friendly! It is easy to access everything that you need quickly and the reports are very helpful. Processing payroll is a breeze and changes are easy to make. Review collected by and hosted on G2.com.
What do you dislike about SurePayroll?
The integration with the timecard system is not great. I constantly have to fix errors when importing. The timecard system is terrible to begin with. It is very hard to make any changes to settings and such. Review collected by and hosted on G2.com.
GH
Gerald H.
Small-Business(50 or fewer emp.)
What do you like best about SurePayroll?
Excellent payroll processing and tax filings including reports Review collected by and hosted on G2.com.
What do you dislike about SurePayroll?
Since April, and numerous telephone discussions and emails, they have not been able to correct an employee problem, who had Sureroll somehow have 2 W-2's set up for 2022. This even after I was given the assurance that we would be put on top of the problem list. We have been using them for several years and now we are very close to changing payroll service provider because of this most annoying problem. And we face a possible penalty from the IRS. Review collected by and hosted on G2.com.
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