Stord Pros and Cons

Stord's new OMS features an easy and interactive, live view of DTC and B2B orders, inventory levels, inbound and outbound receipts and many more offerings that make manging ecommerce operations seamless from the client side. It also features an insights section with a plethora of reports, data and anayltics that enables customers to analyze performance quickly and accurately! The web based dashboard is customer friendly and the best 3PL portal I've worked in! Review collected by and hosted on G2.com.

Although the insights tab in the OMS offers a number of live reports, I'd love to see additional data fields added in for stronger analytics; examples include split lot code quantities shipped and expiration dates. Additionally, the ability to generate and download commercial invoices for international LTL shipments would be another offering that would streamline operations. Review collected by and hosted on G2.com.

Stord's customer service has vastly improved over the last year. Through the revamped ticket system, we are able to keep our requests organized and we receive timely responses from the various team members.

I also think Stord's dashboard is easy to use and navigate. Simply searching up an order or an item will bring you directly to that page and all information is consolidated in that one location. Review collected by and hosted on G2.com.

There needs to be better guardrails around inventory adjustments and notifying customers. We've seen large inventory adjustments that don't get caught until the team is actually going in and reconciling the end of month. Additionally, Stord could use with additional fields when it comes to denoting why an inventory adjustment was made or why something was placed into "Locked" status.

Stord could also use some work around closing out inbound receipts in a more timely manner. We are in the platform every day and will see something get delivered but not be received on until several days (sometimes weeks) later. Review collected by and hosted on G2.com.

Stord helps us set clear boundaries and standards for the movement of our product, which in turn provides us with much more credible data. We leverage their insights field to help inform decision making within our operations. Incredibly user friendly and the team behind the technology are an incredible group of problem solvers who help tailor the platform to our business. Review collected by and hosted on G2.com.

I do wish the platform was able to tie in tangential aspects of our operations that would be important in giving a picture of full landed costs. Predictive forecasting would be a huge boost as well. It's clear to me that those developments to the platform are trending in the right direction. Review collected by and hosted on G2.com.

the ability to see in real time all the warehouse process , receiving. picking and shipping time Review collected by and hosted on G2.com.

still missing some reports and the export to excel option Review collected by and hosted on G2.com.

The system used is very intuitive and easy to use, Review collected by and hosted on G2.com.

Sometimes the loading waits, but that can be the internet speed to, Review collected by and hosted on G2.com.

The entire process and implementation are easy to understand as well as the process that is followed within the system. Review collected by and hosted on G2.com.

Currently, we do not have the trained personnel to facilitate our work and communication with the customer. Review collected by and hosted on G2.com.

Being able to track the order in every stage. Quick support offered by the team, and open to feedback Review collected by and hosted on G2.com.

Fulfillment process is too fast, which sometimes does not help if we need to make any changes/cancellations Review collected by and hosted on G2.com.

The level of detail provided on the platform Review collected by and hosted on G2.com.

There have been some issues with the functionality of S1C, but it is usually quickly resolved Review collected by and hosted on G2.com.

Backend portal, fulfillment speed and accuracy, people Review collected by and hosted on G2.com.

Lower priority initiatives can be painfully slow to rollout Review collected by and hosted on G2.com.

the system is great with overall insights and endless options to view orders/submit orders. Review collected by and hosted on G2.com.

I think that they need severe help with invoice processing Review collected by and hosted on G2.com.