Stonly Reviews (132)

Reviews

Stonly Reviews (132)

4.8
132 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise Stonly for its ease of use and intuitive interface, which allows both technical and non-technical users to create and manage guides effortlessly. The platform's ability to provide contextual help directly within applications enhances user experience and reduces support tickets. However, some users note limitations in customization options and integration capabilities.

Pros & Cons

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Mario A.
MA
Mario A.
Director of Product Development
Mid-Market (51-1000 emp.)
"The coolest software, ever."
5/5
What do you like best about Stonly?

Stonly allows me to download my brain into guides. It is probably one of the coolest platforms I have used. I'm genuinely impressed with the thought they put into the platform and how user-friendly it is. Review collected by and hosted on G2.com.

What do you dislike about Stonly?

Everything is amazing. Honestly, it has all of the features I am looking for and none of the negatives I'd expect. 5 out of 5 stars. Review collected by and hosted on G2.com.

Kathryn S.
KS
Kathryn S.
Customer Success Operations
Small-Business (50 or fewer emp.)
"Good Software!"
4/5
What do you like best about Stonly?

Love the fact that you can scroll and move to the next insruction, ad you cna also label buttons Review collected by and hosted on G2.com.

What do you dislike about Stonly?

Wish there could be pop ups on the actual site, as well as better search functions Review collected by and hosted on G2.com.

Nadav W.
NW
Nadav W.
Instructional Designer
Small-Business (50 or fewer emp.)
"Great app with limited design and flow options"
4/5
What do you like best about Stonly?

The ease of creating and embedding a guide in my website. It's super easy to move from written doc to live guide that is also accessible from my website, which is a live saver. Review collected by and hosted on G2.com.

What do you dislike about Stonly?

Options are limited and navigating my knowledge base from the admin side is not amazing. Also, design options are limited, lacking visual based guides, and can't have video and photo on same article Review collected by and hosted on G2.com.

JD
Joshua D.
Small-Business (50 or fewer emp.)
"Eliminate Repetitive Helpdesk Requests"
4/5
What do you like best about Stonly?

I was able eliminate pain points for customers using our website by using stonly to create specific training areas and walk through steps that were easy to follow and update when needed. Review collected by and hosted on G2.com.

What do you dislike about Stonly?

Hmmm... I would have to say, it is kind of difficult having to use a developer to embed the product on your website. The waiting until they could update was a step I wish we could have avoided but understand why it is there. Review collected by and hosted on G2.com.

AM
Adam M.
Small-Business (50 or fewer emp.)
"I have enjoyed every minute and am super thankful for their service. Stonly is one of a kind."
5/5
What do you like best about Stonly?

The most impactful part of Stonly is the people and their support. They use their own product to show you how to use their product all while providing ample 1-1 Review collected by and hosted on G2.com.

What do you dislike about Stonly?

Stonly is an up-and-comer in the market so there are some growing pains as they push to develop their product. A more established company may be easier but more expensive. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"So easy to create and update!"
4.5/5
What do you like best about Stonly?

I like that our CS team can make edits to the Help Center without any Eng input. I also love how easy it is to use. Review collected by and hosted on G2.com.

What do you dislike about Stonly?

There is a lack of flexibility in design choices sometimes. It would be nice to have some other features as well to customize the layout or add images within guides. Review collected by and hosted on G2.com.

Fanny B.
FB
Fanny B.
Product Marketing Manager
Small-Business (50 or fewer emp.)
"Intuitive tool and reactive support"
4.5/5
What do you like best about Stonly?

Intuitive

Good user experience

The preview mode Review collected by and hosted on G2.com.

What do you dislike about Stonly?

I don't why some workspaces have been created automatically. It's not easy to understand why.

I didn't know who were the admin of the group and where to find it Review collected by and hosted on G2.com.

Benjamin F.
BF
Benjamin F.
Directeur produit
Enterprise (> 1000 emp.)
"So helpful !"
5/5
What do you like best about Stonly?

- Ease of implementation.

- Everything is possible with Stonly. Review collected by and hosted on G2.com.

What do you dislike about Stonly?

- Nothing.

- Maybe there is too much (great) features. You don't know what to use first. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
AL
Verified User in Leisure, Travel & Tourism
Small-Business (50 or fewer emp.)
"Great and easy-to-use tool to decouple guides creation from development"
5/5
What do you like best about Stonly?

One of the standout features of Stonly is its intuitive interface, which makes creating interactive guides a breeze. The software provides a user-friendly drag-and-drop editor that allows you to easily create step-by-step guides without requiring any coding knowledge. The ability to customize the look and feel of the guides ensures they align perfectly with your brand's aesthetics. Review collected by and hosted on G2.com.

What do you dislike about Stonly?

One aspect where Stonly could improve is the availability of advanced customization options. While the software offers a decent range of customization features, some users might desire more flexibility in terms of design and layout. Having the separation between Widgets and Triggers is also a bit counter-intuitive Review collected by and hosted on G2.com.

Tom Z.
TZ
Tom Z.
Small-Business (50 or fewer emp.)
"Easy to implement and looks super clean!"
4.5/5
What do you like best about Stonly?

You don't need any coding experience to get Stonly up and running. It is flexible and looks super clean. The widgets are great for dropping helper icons throughout your app. Review collected by and hosted on G2.com.

What do you dislike about Stonly?

For an app built around onboarding, it took me longer than expected to get familiar with what to do initially. Review collected by and hosted on G2.com.