# Stonly Reviews **Vendor:** Stonly **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.8/5.0 **Total Reviews:** 132 ## About Stonly Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/ ## Stonly Pros & Cons **What users like:** - Users appreciate the **ease of use** of Stonly, making it a powerful tool for teams and customers alike. (10 reviews) - Users highlight the **exceptional support and ease of use** of Stonly, enhancing their onboarding and training processes. (6 reviews) - Users find Stonly to be very **user-friendly** , enhancing communication and providing great support for various needs. (6 reviews) - Users commend the **easy implementation** of Stonly, enhancing productivity without requiring extensive IT involvement. (5 reviews) - Users find Stonly to be highly **intuitive and user-friendly** , simplifying updates and enhancing client engagement effortlessly. (5 reviews) - Users value the **responsive customer support** from Stonly, which enhances the overall user experience and implementation process. (4 reviews) - Easy Integrations (4 reviews) - Implementation Ease (4 reviews) - User Interface (4 reviews) - Customization (3 reviews) **What users dislike:** - Users note the **missing complementary features** that could enhance functionality but are not critical for business operations. (3 reviews) - Users mention a **lack of features** but note that it doesn't hinder their overall experience significantly. (2 reviews) - Users find the **time consumption** of managing multiple widgets and needing a developer quite frustrating. (2 reviews) - Users struggle with **button issues** that hinder navigation and accessibility enhancements in Stonly's interface. (1 reviews) - Users face **chatbot issues** regarding integration with Stonly, hindering effective customer support and experience. (1 reviews) - Chat Functionality Issues (1 reviews) - Configuration Difficulty (1 reviews) - Copy-Paste Issues (1 reviews) - Delays (1 reviews) - Difficult Customization (1 reviews) ## Stonly Reviews ### 1. I literally recommend them on every call I have with EVERY vendor and potential vendor **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas J. | VP of Operations and Customer & Provider Success, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Stonly?** It's hard to narrow it down to one or two sentences. They have amazing support, the sales team isn't pushy, the support of the team at Stonly (top to bottom) is second to none, the product is powerful and easy to set up and use, they continue to evolve, it's a product we not only use every day we look for new ways to use it every day, it works with the systems we already have in place. I know you'll think I'm a bot, but I'm not. This is the first piece of software I recommended at my new job and I think it's safe to say nobody is regretting it. **What do you dislike about Stonly?** I don't really have anything. I guess I could say that sometimes the help center isn't as helpful as it could be. **What problems is Stonly solving and how is that benefiting you?** Our product needs to be easier. This is a bridge between making it easier and support having to answer endless how-to questions. This ticket deflection allows us to spend more time on issues that actually need human intervention. ### 2. It's the best **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Stonly?** The most helpful thing about Stonly is how incredibly user friendly it is. We use it frequently at work to update and keep our partners and customers up to date with our informaton. There are plenty of ways to customize the look with different media types and ways to upload our information. I also enjoy the breadcrumbs along the top of each page. Our team has many different guides uploaded, so it's nice to know exactly where we are. Stonly hasn't let us down, and the communication with insights and updates from the Stonly team are nice. **What do you dislike about Stonly?** Nothing major. I do believe that a nice visual refresh of the way the site looks would be nice. **What problems is Stonly solving and how is that benefiting you?** Keeping our knowledge bases easily accessible all in one place and the ease of updating and creating. ### 3. Reliable, customer centric company **Rating:** 4.5/5.0 stars **Reviewed by:** Marco R. | Principal Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Stonly?** I really like their customer centric approach. We have been working with the Stonly team to make the tool almost a swiss-knife for a variety of different use cases. Implementing Stonly has been relatively simple and has allowed us to get a lot of value with relatively low amount of effort. Really like their customer support, they've always taken our requests seriously and provided an ongoing roadmap update on features we were requesting. **What do you dislike about Stonly?** Nothing major so far. There are a few elements in terms of UI customisation and features that we've improved together. **What problems is Stonly solving and how is that benefiting you?** Customer adoption of the product, in-product messaging ### 4. One of the best **Rating:** 5.0/5.0 stars **Reviewed by:** Graeme B. | Content Manager 2, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Stonly?** Stonly is one of the best apps I've used in terms of its balance between ease of use and powerful capabilities. I've used it to build many different workflows in English and French and found it to be a great, reliable solution for unauthenticated workflow development. Embedded objects and videos are supported. Workflows are easy to build and the Insights (analytics) feature makes results easy to measure. As well, tiles can have icons, which look great. Another plus is the ability to customize the CSS to your specific brand requirements. It's very easy to add Stonly workflows to existing web pages (or pages from enterprise-oriented CMS systems such as Contentful). **What do you dislike about Stonly?** Although I have not tested this feature, I believe Stonly offers an extra-cost overlay feature at can provide clickable graphics. The inability to do this in the base offering limits the utility of having images in some workflows. Although the standard graphics (GIF, animated GIF, PNG, JPEG, YouTube, MP4, etc.) capabilities are decent, I would like to see additional inline graphic placement and image-hyperlinking options in the future. **What problems is Stonly solving and how is that benefiting you?** We used Stonly to create step-by-step guides for troubleshooting issues, learning about new products, installing equipment, and other uses. These workflows measurably improved our call containment numbers and led to higher rates of customer self-serve success. ### 5. Very intuitive, easy to use solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Stonly?** Stonly's very user-friendly and intuitive. It's easy to update, maintain, alter, and co-link guides to keep our clients up to date with features and new product roll-outs. Searching capabilities and embed options means answers are right at people's finger tips. It's used across our product team and rarely are there internal questions about how to use functionality. **What do you dislike about Stonly?** It honestly solves most of my needs and I haven't run into much with regards to lack of features or issues. **What problems is Stonly solving and how is that benefiting you?** Customer-facing knowledge base, and reduction in customer questions coming to staff which the KB can answer. ### 6. It helps increase my productivity and efficiency. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Stonly?** Being able to integrate our QA Form I'n Stonly is the best part :) I don't need to toggle between tabs while evaluating a case. **What do you dislike about Stonly?** When we select a workflow from our CRM - it opens a new tab **What problems is Stonly solving and how is that benefiting you?** Addressing knowledge/process gaps - with the help of the decision tree, Advocates are able to properly diagnose and select the next steps. ### 7. Quick and easy to set up, good interactive flows **Rating:** 4.5/5.0 stars **Reviewed by:** Florence S. | Head of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Stonly?** Plugs into our product as well as works indepdently. Nice interactive flows. **What do you dislike about Stonly?** It would be great if the integrations were more robust. A direction integration with slack would be ideal instead we need to use zapier to post in slack from Stonly **What problems is Stonly solving and how is that benefiting you?** We use Stonly for Product onboarding, NPS and product education ### 8. Saves buckets of time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Stonly?** Easy to use and implement. I love the fact that I can put page-specific help content directly on the relevant page of our sites. The ability to tailor content to specific subsets of users is extremely useful as we have users from different countries around the world using our platform in different ways. I no longer have to spend hours updating full user guides to incorporate system updates & functional changes and users don't end up with outdated user guides. With all customer support documentation embedded on the platform, users have updated information instantly. I also love being able to post banner for outage notifications and other important user notififications. **What do you dislike about Stonly?** The inability to have a trigger (popup help window) close when the user clicks outside of it on the main (non-Stonly) webpage. Users currently have to close the trigger using the corner x. **What problems is Stonly solving and how is that benefiting you?** Stonly saves us many hours of maintaining user guides and support documentation and it gives our user community access to help where they need it and when they need it. They don't have to wait for a response to an email inquiry. ### 9. Easy to use, great for low/no code help guide integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Stonly?** My company has over 75 integrations and each integration needs it's own specific instruction guide. Stonly has done a great job of freeing up development resourcing by empowering product/analyst employees to write/edit guides, tips and other in-app notifications. Stonly support was also very responsive when we were integrating and also when we faced some technical questions/challenges. **What do you dislike about Stonly?** I don't think it's fair to blame Stonly, but the Stonly / Zendesk integration isn't as reliable as I'd like it to be. Every few weeks it stops working but I just have to log out/in to Zendesk and refresh to get it going again. Not a big deal. **What problems is Stonly solving and how is that benefiting you?** Allows us to update and create in-app guidance without utilizing our developer resources ### 10. Stonly is great for user onboarding and research **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Stonly?** I'm really impressed with Stonly's onboarding wizard tool and its user research capabilities. It's making my job so much easier and providing valuable insights into our users' experiences **What do you dislike about Stonly?** Honestly theres nothing I can think of that I dislike about Stonly at the moment **What problems is Stonly solving and how is that benefiting you?** Stonly empowers me and my team to create a user onboarding experience that's contextual, personalized, and data-driven ### 11. Great value **Rating:** 5.0/5.0 stars **Reviewed by:** Jaqulyn K. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Stonly?** The interface is easy to use, it is intuitive and allows us to offer knowledge to our customers. I recently just used it today and have trained many of my team members on how to use it. **What do you dislike about Stonly?** I would like to know what new features are coming up or have come up recently. I don't know if I'm getting emails about that. **What problems is Stonly solving and how is that benefiting you?** We do new user guides as well as feature updates using stonly. We also use the stonly knowledge base for our support center ### 12. New to Stonly, Excited about what it can do! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Stonly?** They have a wide breadth of capabilities that are helping both with our internal and external knowledge base. The Stonly team has done a great job handling some unique questions for our use cases, and in some cases worked to see when things can be added to their roadmap. The Stonly team is working to keep our tight pace for the implementation. Overall my team picked up the software quickly from a build perspective. **What do you dislike about Stonly?** There are some features which i think could be expanded. My team requires a high degree of segmentation of content, which is possible but something that has required some workarounds. That said - the team has been responsive and open to working with us to find unique solutions! **What problems is Stonly solving and how is that benefiting you?** We are using stonly as our internal knowledge base for our call center, and eventually the company as a whole. We are integrating it into our ticketing system. We are also using it to build a help section for our software using the Bot and DAP features. ### 13. So helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Stonly?** Stonly was super easy to set up and use. It is such a helpful tool for both our customers and the internal team; easily pull up helpful guides that help everyone make informed decisions before a purchase is made. **What do you dislike about Stonly?** More defined prompts that help the user understand what information will be displayed in the guide. **What problems is Stonly solving and how is that benefiting you?** Helps customers with questions they may have outside of business hours ### 14. Perfect Step by Step guides **Rating:** 4.5/5.0 stars **Reviewed by:** João M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Stonly?** Among all platforms for the effect of a Knowledge Base, Stonly is by far the best-looking one. Absolutely love the guide's display and how easy it is to find them. **What do you dislike about Stonly?** It lacks some text editing tools, like a list of fonts you could choose from. That would be the first thing that comes to mind, other than that everything works and looks awesome. **What problems is Stonly solving and how is that benefiting you?** It has been a major help with booth onboarding of new co-workers as well as a reliable source of information about our company and internal procedures across all departments. We have actually created several training programs based solely on content created and stored in Stonly. ### 15. Good, If you need help there support is there to help **Rating:** 5.0/5.0 stars **Reviewed by:** Joey B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Stonly?** The good things about Stonly is that its easy to use and if you cant find something, the people on support are always there to help. Also are you able to use alot of features that is implemented in the site. **What do you dislike about Stonly?** if u use a contact forum, it takes a minute to send the email **What problems is Stonly solving and how is that benefiting you?** Stonly page helps us with taking pressure of our support team. This because we use it as a helping hand on our website. ### 16. An awesome tool to streamline your contact channels accross different websites **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about Stonly?** The team behind Stonly is amazing. At all stages of our lifecycle with Stonly, we've been supported with best practices for setup, but even best practices in more technical aspects. Stonly makes sure to show their customers that they really care. Stonly's simple user interface makes it easy to learn and understand, even for users that do not have a strictly technical background. In terms of functionality, it ticks almost all of the boxes that our fairly complex requirements had. Comparatively, more established competitors were not able fulfill our requirements. On a more technical note, Stonly offers many different awesome methods to customize the look, feel and behaviour of guides and help centers. **What do you dislike about Stonly?** There is nothing I explicitly dislike, but as with most up-and-coming tech products, there is room for improvement. Contact Form: - add an option to use an RTF Editor in a request's description - add more form field types (date / time / multi-select / radios / ranges / etc..) Documentation: This is personal preference, please take it with a grain of salt. An 'old school' OpenAPI description format for Stonly's API & custom methods would be amazing. If you're used to working with APIs, it is a bit difficult to get into Stonly's way of documenting their technical solutions. **What problems is Stonly solving and how is that benefiting you?** Stonly helped us address three core issues: 1. Legal requirements for customer facing roles Our business works with sensitive customer data. Stonly helped us implement a legal requirement where only authorised and identified customers can reach out to us. Previously, this was a manual vetting process that a person in a customer-facing role had to do on every single request. 2. Manual Triaging of customer requests A context-based Guide and routing logic drastically reduced the amount of manual triaging needed in our customer facing teams. (~70% of all contacts don't need triaging) 3. Enabling Self-Service Stonly's built-in Guides help us deflect new requests by proposing solutions based on which Guide a user is viewing. (~30% lower inbound volume) In summary, Stonly helps our customer facing role on what's truly important: Supporting our customers with timely and fitting answers. ### 17. Makes my job easier, and provides easy customer access to info they need **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah V. | Senior Technical Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Stonly?** I love how Stonly is very easy to use. It's straightforward and easy to work with to complete my projects. There are a LOT of benefits using Stonly || EASE OF USE || - Easy to use - Much more intuitive when selecting elements from your application than some other programs - Easy to customize to fit your brand - Provides options for custom CSS when building content || SUPPORT || - Support is in-country and very easy to work with - Stonly values its users and works to continually improve the product - There are always new features coming out to make building content easier and more user-friendly || FEATURES || (some of the great features) - Allows you to expand or shrink the selected area using an awesome tool that uses your code to find exactly what you want to focus on. This also allows you a checkbox area to select the precise items you want to focus (divs, headers, styles, etc) - Easy to modify text and formatting in individual steps - Easy options for displaying steps/modals/announcements/etc depending on circumstances, limiting the number of pop-ups per user, and allowing user to dismiss items to not see again after use - Targeting items in code is very stable since it is done via dev code within your application. This is both a like and dislike as it is more stable than other programs, but also requires some dev work to get the targeting codes embedded - Several different options for creating user start points such as hot spots, modal popups, info buttons, and menu searches || COST || - The best thing about Stonly is the amount of product you get for the price. Stonly is extremely affordable and well worth the money... plus, it is way more affordable than other platforms. **What do you dislike about Stonly?** There isn't much that I don't like about Stonly. I think a couple things that come to mind are as follows: - It's a newer product so it is a bit smaller when it comes to having infinite capabilities. However, it is always growing and has already added most features I was really missing when I started using it over a year ago. - No in-app chat with support. This would make a huge difference sometimes when trying to get quick answers instead of waiting through email - It offers insights to usage and such, and even though they are awesome, they haven't been fully built out yet and are improving on this (again, it's there, and still being built, so it's just a matter of time before these are extra awesome) - Targeting items in code is very stable since it is done via dev code within your application. This is both a like and dislike as it is more stable than other programs, but also requires some dev work to get the targeting codes embedded **What problems is Stonly solving and how is that benefiting you?** Stonly is helping us get information to our user in the easiest way possible. One of the biggest things we can do to make users' lives easier is getting them the help they need where they need it. This includes tooltip-type information in difficult areas of the field, helpful walkthroughs to help users adopt the system, etc. We can also let them know when releases are complete and the new functionality that comes with it, without having to add to their email load or making them go elsewhere to find out about new items. ### 18. Stonly is a great enhancement to our app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Stonly?** Once you understand the basics, Stonly is easy to use and you can really apply it to a large variety of scenarios. It was also easy for our developers to integrate it onto our app. Personally, the features I love the most are the ability to configure triggers. This ensures that we can target the information to the right users. **What do you dislike about Stonly?** No downsides, certain features such as the guied tour we have difficulty using to its fullest capability, due to the dynamic nature of our app. **What problems is Stonly solving and how is that benefiting you?** Stonly is helping us reduce our internal effort for onboarding new users, allows us to provide the information that they need to start using our app and be self-sufficient ### 19. Fantastic Software for implementing comprehensive, powerful and user friendly help center solutions! **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2023 **What do you like best about Stonly?** The approach to guides is very intuitive and user-friendly breaking things down into multiple easy-to-follow steps! The backend interface is very easy to use but powerful at the same time. The need to refocus how you approach guides using Stonly really helps to simplify the content for end users! **What do you dislike about Stonly?** One thing I dislike is the limited number of images/media per page in a guide. GIFs render funny sometimes in the guide view which can be annoying. Working with very large guides can be cumbersome at times but still very manageable! This may be different now but an ability to import existing content from other help center services (Zendesk specifically) would be fantastic and make switching easier! **What problems is Stonly solving and how is that benefiting you?** Stonly makes providing an intuitive and useful help center easy to do! It solves the issue of having information readily available to both answer customer questions in a self-service manner along with providing the answers for our own Customer Service agents to relay to customers in a consistent manner. The way guides can be set-up allows for customers to solve their problems in a very easy way when diagnosed by our agents or even on their own! The formatting required for making a guide within Stonly also ensures it does not become a wall of text and focuses on the important things in a brief and to the point manner. ### 20. I am a first-time user and I am loving it. **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia N. | Enterprise (> 1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Stonly?** It is a very interactive tool that embraces creativity. **What do you dislike about Stonly?** Sometimes, I feel a little lost, but it is only because I am a first-time user. **What problems is Stonly solving and how is that benefiting you?** Stonly is helping us to create an interactive self-service knowledge base for multiple areas in our company. It is benefiting us by providing a creative content creation space for our users to find the information they need. ### 21. Stonly is has an easy learning curve - dive in! **Rating:** 5.0/5.0 stars **Reviewed by:** Annalisa D. | VP of Happiness, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2023 **What do you like best about Stonly?** I came in fresh to using Stonly a little over a year ago. I found it easy to learn and navigate. I am easily able to craft user articles in our knowledge base, embed google docs, as well as integrate our YouTube channel video links into articles. **What do you dislike about Stonly?** Wish list: 1. The ability to add mixed media, such as a Video AND image/s 2. Widgets that you can schedule to turn on and off on specific days/hours 3. I may have missed this; is there a way to add a "return to top" button at the bottom of pages? That would be groovy 4. I would like more reporting to see how many articles are published and draft and see the list of those. Id like to sort those by usage to gauge customer use and potentially edit the content so it's easier to understand 5. I need to figure out how to make the Front chat bot "talk" to Stonly so it can bring up keyword matches and provide answers before the ticket gets to support - help?! **What problems is Stonly solving and how is that benefiting you?** I created an entire knowledge base for the product I represent. This has benefitted both our external customers and staff. ### 22. Easy to use, easy to implement and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Stonly?** The service and support has been very strong from the start, alongwith regular sessions to support in implementing Stonly widgets across our digital products (internal & external facing). We never had an issue in implementing snippets even for resource level staff. The user friendly interface and the inisghts that we can gain so quickly is quite good. **What do you dislike about Stonly?** I didnt come across anything that could be a downside of Stonly. **What problems is Stonly solving and how is that benefiting you?** The ease of setting up Knowledge Base, adoption across DIY customers base and internal staff due to ease of access, automated helpdesk widgets as-well as user intuitative tools always benefitted us through the worklife of the products. ### 23. Easy and fast **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Stonly?** We implemented the product quickly and use if for all our clients now. The product is simple to use. Have not been through training and I was able to build multiple guides in multiple languages in just a couple hours. **What do you dislike about Stonly?** Wish the format menu was available in screen or as a left click and not only at the bottom. For a long guide it is a pain to have to go to bottom of section to add formatting each time. **What problems is Stonly solving and how is that benefiting you?** We need custom Terms, FAQs and policies for each client. It is fast and easy to create and update for each client. ### 24. A game-changing tool for Sales Enablement **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan W. | Director of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Stonly?** I discovered Stonly while looking for a Scripted Agent Guide. Our Sales team is engaged in a high-velocity motion that requires a degree of scripting and immediate access to reference materials to guide the customer's evaluation process. Stonly allowed us to create end-to-end call guides with process logic, and the table of contents feature ensured our reps could maneuver through the guides and pivot in real-time as customers asked questions about specific features and benefits. In addition, Stonly allowed us to hyperlink internal and external resources to create a one-stop shop for all things Sales, ensuring our marketing collateral, Sharepoint docs, and case studies are always within reach. Building out our Sales KB with Stonly took a while given the immense amount of content that had to be compiled and the various junctions in our sales process that had to be accounted for, but I was very pleasantly surprised with how easy Stonly has been to use and manage over time. In addition, Stonly supports SSO which was very important to us from a security standpoint. All in all, I have been very impressed with the Stonly product and would recommend it to anyone looking for internal or external knowledge bases. **What do you dislike about Stonly?** The interface is still very much oriented to a mobile experience (single column with a lot of negative space). Allowing dynamic optimization based on a desktop vs. mobile experience would be ideal. I would also like to see Stonly include videos and audio (mp3) as a supported media type in Guides. **What problems is Stonly solving and how is that benefiting you?** Reducing ramp time for new hires, increasing adoption of marketing resources in the sales motion, supporting high-velocity sales with quick access to best-practices, scripts, and collateral. ### 25. Worth every moment **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Stonly?** A steep learning curve. Its easy but can be scaled up depending on your needs. My colleague did a huge job setting up our fundation, and for me to come in and just "run maintanence" has been a smooth ride. Great CSM! **What do you dislike about Stonly?** It can sometimes be a bit tricky to navigate and knowing where you are in the tool, a bit too many click soometimes. You need to put in a bit of time to master the tool. However, just knowing what you can do makes it graspable to manage the tool and master it piece by piece. **What problems is Stonly solving and how is that benefiting you?** Having all our guides and tutourials in one place, easy to acess and share and also easy to keep the material up to date. Helping us train our customers and provide the help needed. ### 26. Customizable, clean, helpful staff **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Stonly?** Our IT loves that custom code is available so that our layouts can look exactly as we'd like. There are SO many features and integrations to play around with too, and every time I need help I get a response very quickly! **What do you dislike about Stonly?** Some integration guides are outdated; for instance, some chat clients no longer integrate the way Stonly outlines. **What problems is Stonly solving and how is that benefiting you?** Email is often redundant telling users how to navigate the site. Now they're more empowered to solve their own issues (particularly when the type of issue is common) and our inbox is WAY less flooded. ### 27. Easy to use in-app guide platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Stonly?** Simple to onboard Integrates easily within our processes **What do you dislike about Stonly?** Lack of customization options - would like more types of guides/prompts and more customization (eg. upload own icons etc) **What problems is Stonly solving and how is that benefiting you?** We work on a very complex platform that takes clients many onboarding sessions to get accustomized to. Using Stonly helps our customers help themselves and remind them of functionality and save support time as well. ### 28. Intuitive, clean and great support **Rating:** 4.5/5.0 stars **Reviewed by:** Carla N. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Stonly?** I'm a relatively new user and it has been easy to pick up where my colleague has left off. The guides are great (as you would expect). The Chrome exension makes it simple to place icons next to the UI elemnts on the page without having to code anything. **What do you dislike about Stonly?** Nothing much. It's all pretty straight forward. **What problems is Stonly solving and how is that benefiting you?** Stonly helps us to provide a self-serve explaination of our product, empowering our users. ### 29. Great UI, easy to gather and share knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Ronan C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Stonly?** I really like how easy it is to link guides within each other. Previous knowledge systems didn't implement this well but Stonly makes it super easy. It cuts down on writing duplicate content and also enhances the user journey by bringing them to other articles. **What do you dislike about Stonly?** The folder heirarchy and tagging system are fine. They could be improved to help with more speacialised guides that are sub-guides of other topics. Guide wide tagging would be a bonus. **What problems is Stonly solving and how is that benefiting you?** Stonly solves the problem of the single source of truth for us. If there is an update to a process, a new feature or new workflow that needs to be documented, we know Stonly is the place to go for the most up to date info. ### 30. Great platform. Super easy and initiative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2023 **What do you like best about Stonly?** I recently had the pleasure of using the Stonly platform for creating a user manual, and I must say, it exceeded all my expectations. This platform is an absolute game-changer! With its user-friendly interface and intuitive features, it has made the process of creating manuals a breeze. One of the standout features of Stonly is its simplicity. The platform is designed in such a way that even a novice user like myself can easily navigate through it. The layout is clean and organized, ensuring that everything is easily accessible. From creating step-by-step guides to adding multimedia elements, the platform offers a seamless experience that greatly enhances the overall user manual creation process. Stonly's intuitive nature is another aspect that truly impressed me. It understands the needs of its users and provides them with a range of tools and options to customize their manuals to perfection. I particularly loved how easy it was to add interactive elements such as quizzes and surveys, making the learning experience engaging and interactive for users. Moreover, the platform offers excellent collaboration capabilities. It allows multiple team members to work together on a manual, making it ideal for larger projects. The ability to collaborate in real-time ensures that everyone is on the same page and contributes to the creation of a comprehensive and cohesive user manual. Lastly, I cannot overlook the outstanding customer support provided by Stonly. Whenever I encountered any issues or had questions, their support team was quick to respond and provided thorough assistance. Their dedication to customer satisfaction truly sets them apart. In conclusion, the Stonly platform deserves a solid 10/10 rating for its exceptional user manual creation capabilities. It is an incredible tool that makes the process effortless and enjoyable. Whether you're a seasoned professional or a beginner, this platform is guaranteed to meet and exceed your expectations. If you're looking for a great platform that is super easy to use and intuitive, Stonly is the way to go! **What do you dislike about Stonly?** The price could be lower, but if you buy a yearly plan it reduces the costs **What problems is Stonly solving and how is that benefiting you?** We utilize the platform to promote sustainability and address the challenges of updating and reprinting our user manuals. ### 31. My experience with Stonly so far **Rating:** 4.5/5.0 stars **Reviewed by:** Udalin U. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Stonly?** I think over the last 2 years I've been using it they have been improving a lot on their features **What do you dislike about Stonly?** The U/X could be a little bit more friendly. The search bar doesn't save my last search result. **What problems is Stonly solving and how is that benefiting you?** Most of the articles we created are used to solve our users inquires and show them how to use our website. ### 32. Build guides with advanced logic - without needing to be a coder! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Stonly?** Stonly allows me to build complex guides with specific logic - using just an easy CSS selector tool that simply allows me to select components of the page I want to highlight or guide the user through. **What do you dislike about Stonly?** There is a learning curve to Stonly - there are so many features and if/or/but/and/not functions that it is difficult to wrap your head around it all at first. **What problems is Stonly solving and how is that benefiting you?** We work with many clients who use our wine ecommerce software. Our team cannot handle the number of questions about product functionality and onboarding. Stonly helps us walk a user through their portal and show them tool tips which cuts down on a lot of support desk email. ### 33. So much more value than we realized... **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen G. | Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Stonly?** Perfect for our help portal and the "in-website" walk-throughs and guides are so valuable. Morgan, our CSM, really blew our minds by showing us examples of what we can do after she saw what we were doing and hoping to do. You can trigger for first-time visitors, or visitors that have only visited a few times. We are just getting started, but there is so much value we can deliver for our clients with Stonly. Examples: when we release new products, walk through new customers on first log-ins, and more. And I love the Stonly Chrome extension. I've been building, previewing, and showing my colleagues ideas of what we can do without ever needing to make a "live change" to our website. **What do you dislike about Stonly?** I don't have anything negative to say. I promise - We bought to replace our old knowledgebase for end users, but came away with so much more than we expected. **What problems is Stonly solving and how is that benefiting you?** It brings the help to the user in a nice interface, in the application they are already in. More we can help our clients with good content, in the right places, the less support tickets we will have and the better experience we can deliver. ### 34. Stonly helped us transform the onboarding and ongoing support of our customers **Rating:** 4.5/5.0 stars **Reviewed by:** Octavian M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Stonly?** Stonly's ability to present guides, or specific steps of guides interactively throughout our tool, just when our users need them, set them apart for us. **What do you dislike about Stonly?** There are some limitations to how flexibly the guides can be designed, but these are incrementally resolved by the Stonly team. **What problems is Stonly solving and how is that benefiting you?** 1) Our product is wide-reaching and has a high learning curve - Stonly helps with adoption and just-in-time help 2) Reduce the number of support tickets ### 35. Excellent methodical help system for SaaS products **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Stonly?** The small bite-sized delivery system for information to the end customer is Ideal. The options and methods available for linking and connecting steps and guides together are outstanding. The live tours are also a great tool that we are in the midst of deploying in our product now. The Report issues tool is excellent for identifying problems and reporting to those who can fix it. **What do you dislike about Stonly?** It is very easy to get lost when creating guides and steps in Stonly. because everything is extremely granular and fragmented by design, it is possible to accidentally create the same information in multiple places (instead of 'linking' to relevant, already created steps. The real danger here is that should one version of the information be updated, and the other not, you end up with conflicting information in your system, which leads to poor customer experience. It would be nice if there was some way to get a birds-eye view of a knowledge base, including relevant links between steps and guides to minimize this issue. Another missing element that would be highly desired is a functional "draft/approve" process. We currently use a folder outside of the main KB for new draft articles, however, should one of our lower-level team members be tasked with drafting an update to an existing guide, it is very hard to obtain a clear list of what guides have been edited, where and what has changed, and then as an admin, be able to review, approve and publish. Ideally I would desire some sort of list where the guide edit page is not opened, but rather a list of changes, when you click one you get a pop-up of before/after comparison, and then you can approve and publish without a page load. The report issues function could do with a link in the resulting email to take you to the edit page for the doc. Currently we need to copy/paste the guide name from the email to the editor portal fo find the guide. This has on more than one occassion lead to the incorrect guide being edited (sometimes related to the topic in paragraph one of these notes) When first loading the customer-facing site, the search field shows up, you can start typing, but then the search is cleared and you end up with part of your search term missing and have to start again (minor frustration, however, customers will experience this as a touchpoint of our product, not Stonly, wo it looks bad on our part) For the tours, you have element selectors for ID and CSS selector. XPATH support would be highly desirable for some of the elements in our app. **What problems is Stonly solving and how is that benefiting you?** Stonly is providing a very intuitive customer-facing knowledge base, minimizing our need to resort to costly phone support or detailed email to cover training on common procedures in our App ### 36. Good support and clear expanations **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa D. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Stonly?** I can say that I received very good support from Stonly when I had to resolve a few issues recently. They explained a few things really well and also fixed a bug that I was asking for. While their system is not perfect, you can include this in our review if that helps StuRents. **What do you dislike about Stonly?** I would love to be able to create interactive user journeys like the ones offered by Jebbit. **What problems is Stonly solving and how is that benefiting you?** Stonly is helping us simplify the user's experience with our product so that we offer great support, 24/7 ### 37. Effective and powerful in driving our customers on their Journey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Stonly?** Stonly is an extremely powerful and effective tool. It is allowing us to guide our customers step-by-step through sensitive moments such as onboarding or while using online features. The fact that Stonly can be managed in "IT-free" mode also makes it very flexible and particularly suitable for the needs of those who, in the Marketing or Customer Experience area, need to test the impacts of changes. Last but not least, their Customer Success Managers are always present and proactive in analyzing data and proposing possible innovations. Definitely highly recommended. **What do you dislike about Stonly?** Nothing for the moment, I hope it continues like this :) **What problems is Stonly solving and how is that benefiting you?** Stonly is helping us in improving the accessibility of the information our customers need, thus reducing the need for contact via phone or email and improving the Customer Experience of our customers. ### 38. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea E. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Stonly?** Stonly has taken internal and external-facing troubleshooting flows and allowed us to format them in a user-friendly interface. Our handling time is steadily decreasing and our customer experiences are much more consistent. **What do you dislike about Stonly?** The only downside to Stonly has been the inability to display guides for our customers on our Salesforce knowledge base, as I was able to use this feature in Zendesk before migrating. This is more a Salesforce restriction than a Stonly weakness, however. **What problems is Stonly solving and how is that benefiting you?** Our current primary use is to simplify and streamline our troubleshooting process so customers can easily self-serve and search a multitude of symptoms to be directed through troubleshooting seamlessly, as well as creating more advanced internal flows for our employees to stop 'throwing spaghetti at the wall' and be directed through proper troubleshooting. It also assist us in ensuring customer issues are escalated to higher level tiers when appropriate. ### 39. Stonly is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Stonly?** The Support is excellent, either via e-mail or recorded videos to help me with any issue I might have (incuding self-inflicted ones). **What do you dislike about Stonly?** There are a few things that I would like to be enhanced, for instance the checklist. Stonly has always taken time to actually listen and try to understand my needs and suggestions, so I hope that these are somewhere on the road map. **What problems is Stonly solving and how is that benefiting you?** About two years ago, our multinational company was looking for a system to create automated troubleshooting guides that could be used online for technicians and customers worldwide (built-in translation) to help themselves before calling support. We looked into three companies and chose Stonly because it not only looked good but was reasonably easy to learn and had the desired features. Admittedly the other systems had more features, but we probably would have used only a few of them, or we would have had to hire a couple of full-time people to analyze all the reports they provided. (There ARE usage reports in Stonly, too.) And the price was also very reasonable compared to the rest. ### 40. We are really happy with stonly, **Rating:** 5.0/5.0 stars **Reviewed by:** Cornelius S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Stonly?** the easyness on bouth sides, our as a company and the costumers side. And the good customer support. **What do you dislike about Stonly?** Not having Hubspot integration and its sould be more picture options **What problems is Stonly solving and how is that benefiting you?** It is solving the problem with old chunky knowlage bases. Its easy to find what you need. ### 41. The coolest software, ever. **Rating:** 5.0/5.0 stars **Reviewed by:** Mario A. | Director of Product Development, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2023 **What do you like best about Stonly?** Stonly allows me to download my brain into guides. It is probably one of the coolest platforms I have used. I'm genuinely impressed with the thought they put into the platform and how user-friendly it is. **What do you dislike about Stonly?** Everything is amazing. Honestly, it has all of the features I am looking for and none of the negatives I'd expect. 5 out of 5 stars. **What problems is Stonly solving and how is that benefiting you?** Stonly allows me to take all of my knowledge and download it into a singular source for my team to review. I love the platform and am constantly amazed with how forward-thinking the features are. ### 42. Good Software! **Rating:** 4.0/5.0 stars **Reviewed by:** Kathryn S. | Customer Success Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Stonly?** Love the fact that you can scroll and move to the next insruction, ad you cna also label buttons **What do you dislike about Stonly?** Wish there could be pop ups on the actual site, as well as better search functions **What problems is Stonly solving and how is that benefiting you?** Helps provide a resource to customers so there is less email communication with the CS team. ### 43. Great app with limited design and flow options **Rating:** 4.0/5.0 stars **Reviewed by:** Nadav W. | Instructional Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2023 **What do you like best about Stonly?** The ease of creating and embedding a guide in my website. It's super easy to move from written doc to live guide that is also accessible from my website, which is a live saver. **What do you dislike about Stonly?** Options are limited and navigating my knowledge base from the admin side is not amazing. Also, design options are limited, lacking visual based guides, and can't have video and photo on same article **What problems is Stonly solving and how is that benefiting you?** Explaining how a complicated course builder works without having the users leave the app during course creation. It's enabling me to do so without development. ### 44. Eliminate Repetitive Helpdesk Requests **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Stonly?** I was able eliminate pain points for customers using our website by using stonly to create specific training areas and walk through steps that were easy to follow and update when needed. **What do you dislike about Stonly?** Hmmm... I would have to say, it is kind of difficult having to use a developer to embed the product on your website. The waiting until they could update was a step I wish we could have avoided but understand why it is there. **What problems is Stonly solving and how is that benefiting you?** Repetative helpdesk requests that require an agent to reach out and handhold a customer through a process. ### 45. I have enjoyed every minute and am super thankful for their service. Stonly is one of a kind. **Rating:** 5.0/5.0 stars **Reviewed by:** Adam M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2023 **What do you like best about Stonly?** The most impactful part of Stonly is the people and their support. They use their own product to show you how to use their product all while providing ample 1-1 **What do you dislike about Stonly?** Stonly is an up-and-comer in the market so there are some growing pains as they push to develop their product. A more established company may be easier but more expensive. **What problems is Stonly solving and how is that benefiting you?** Stonly alleviates the bogging down of our support team. Easy-to-access guides allow users to re-learn processes without 1-1 assistance. Stonly saves time and money. ### 46. So easy to create and update! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Stonly?** I like that our CS team can make edits to the Help Center without any Eng input. I also love how easy it is to use. **What do you dislike about Stonly?** There is a lack of flexibility in design choices sometimes. It would be nice to have some other features as well to customize the layout or add images within guides. **What problems is Stonly solving and how is that benefiting you?** Stonly is providing an area for our clients to find information without reaching out to our Client Services team. It is also serving as a resource we can send to clients to more easily explain information. Before, our Eng team would have to make any updates to our Knowledge Base and it could be a lengthy process. Now, it is in our hands and changes can happen in just minutes. ### 47. Intuitive tool and reactive support **Rating:** 4.5/5.0 stars **Reviewed by:** Fanny B. | Product Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Stonly?** Intuitive Good user experience The preview mode **What do you dislike about Stonly?** I don't why some workspaces have been created automatically. It's not easy to understand why. I didn't know who were the admin of the group and where to find it **What problems is Stonly solving and how is that benefiting you?** Create a elegant university for our users ### 48. So helpful ! **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin F. | Directeur produit, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Stonly?** - Ease of implementation. - Everything is possible with Stonly. **What do you dislike about Stonly?** - Nothing. - Maybe there is too much (great) features. You don't know what to use first. **What problems is Stonly solving and how is that benefiting you?** Every type of communication with clients on our website. ### 49. Great and easy-to-use tool to decouple guides creation from development **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Stonly?** One of the standout features of Stonly is its intuitive interface, which makes creating interactive guides a breeze. The software provides a user-friendly drag-and-drop editor that allows you to easily create step-by-step guides without requiring any coding knowledge. The ability to customize the look and feel of the guides ensures they align perfectly with your brand's aesthetics. **What do you dislike about Stonly?** One aspect where Stonly could improve is the availability of advanced customization options. While the software offers a decent range of customization features, some users might desire more flexibility in terms of design and layout. Having the separation between Widgets and Triggers is also a bit counter-intuitive **What problems is Stonly solving and how is that benefiting you?** Stonly's interactive guides offer a user-friendly and engaging experience for customers seeking support. Instead of sifting through lengthy articles or waiting for a support agent, customers can quickly navigate through step-by-step guides, finding the information they need in a more interactive and visually appealing manner. This improves customer satisfaction by providing instant assistance and a more enjoyable support experience. ### 50. Easy to implement and looks super clean! **Rating:** 4.5/5.0 stars **Reviewed by:** Tom Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Stonly?** You don't need any coding experience to get Stonly up and running. It is flexible and looks super clean. The widgets are great for dropping helper icons throughout your app. **What do you dislike about Stonly?** For an app built around onboarding, it took me longer than expected to get familiar with what to do initially. **What problems is Stonly solving and how is that benefiting you?** It allows us to onboard users quickly and gives both us and them comfort that what we're explaining will always be available for reference as they continue using it without us present. ## Stonly Discussions - [What is Stonly used for?](https://www.g2.com/discussions/what-is-stonly-used-for) - [View Stonly pricing details and edition comparison](https://www.g2.com/products/stonly/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+19%3A43%3A27+-0500&secure%5Bsession_id%5D=f9595b62-cb75-418d-96c2-f2b9dfb3e322&secure%5Btoken%5D=a456e7078f5f9c5882499d49a87decd82f0f0ab5bd6ebb69059cac69b37fd07a&format=llm_user) ## Stonly Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Communication** - Social Features - Tagging - Upload - Comments **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Stonly Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,685 reviews) - [UserGuiding](https://www.g2.com/products/userguiding/reviews) - 4.7/5.0 (756 reviews) - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (549 reviews)