# Stonly Reviews **Vendor:** Stonly **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.8/5.0 **Total Reviews:** 132 ## About Stonly Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/ ## Stonly Pros & Cons **What users like:** - Users appreciate the **ease of use** of Stonly, making it a powerful tool for teams and customers alike. (10 reviews) - Users highlight the **exceptional support and ease of use** of Stonly, enhancing their onboarding and training processes. (6 reviews) - Users find Stonly to be very **user-friendly** , enhancing communication and providing great support for various needs. (6 reviews) - Users commend the **easy implementation** of Stonly, enhancing productivity without requiring extensive IT involvement. (5 reviews) - Users find Stonly to be highly **intuitive and user-friendly** , simplifying updates and enhancing client engagement effortlessly. (5 reviews) - Users value the **responsive customer support** from Stonly, which enhances the overall user experience and implementation process. (4 reviews) - Easy Integrations (4 reviews) - Implementation Ease (4 reviews) - User Interface (4 reviews) - Customization (3 reviews) **What users dislike:** - Users note the **missing complementary features** that could enhance functionality but are not critical for business operations. (3 reviews) - Users mention a **lack of features** but note that it doesn't hinder their overall experience significantly. (2 reviews) - Users find the **time consumption** of managing multiple widgets and needing a developer quite frustrating. (2 reviews) - Users struggle with **button issues** that hinder navigation and accessibility enhancements in Stonly's interface. (1 reviews) - Users face **chatbot issues** regarding integration with Stonly, hindering effective customer support and experience. (1 reviews) - Chat Functionality Issues (1 reviews) - Configuration Difficulty (1 reviews) - Copy-Paste Issues (1 reviews) - Delays (1 reviews) - Difficult Customization (1 reviews) ## Stonly Reviews ### 1. Stonly Review **Rating:** 5.0/5.0 stars **Reviewed by:** James F. | Technical Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Stonly?** Stonly is very flexible to meet my companies needs. **What do you dislike about Stonly?** It takes a while to get comfortable with the UX and then it takes me to explain the overall goals of stonly **What problems is Stonly solving and how is that benefiting you?** Stonly is helping solve ad-hoc user guides for my company. We are using it for change management and feature rollouts. ### 2. Stonly offers a user friendly experience to setup a user friendly experience for our users! **Rating:** 5.0/5.0 stars **Reviewed by:** Clément B. | Product manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Stonly?** Lots of different widgets and it's evolving often. Checklist arrived at the right time to setup our onboarding helper. So much possibilities on the guided tours. **What do you dislike about Stonly?** Widgets now can be added into folders but I would need multiple folder levels as they exist for the guides. Not having the choice of priority between 2 widgets supposed to pop at the same time. **What problems is Stonly solving and how is that benefiting you?** Onboarding checklist helper, NPS surveys, knowledge center, everything that allows non-technical people to be autonomous in putting in place content for our users as fast as possible to learn and improve fast ### 3. Interface very intuitive and easy to set up. **Rating:** 5.0/5.0 stars **Reviewed by:** Ophélie L. | Fondatrice de LOKALERO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Stonly?** I particularly like the Stonly wizard which is just great! Your no-code product empowers non-technical users like me to create in-app content - no-code required. **What do you dislike about Stonly?** Nothing that particularly pops into my mind. Maybe something guided tours are not always launched properly on our site, but when you have a problem, support is reactive and efficient. **What problems is Stonly solving and how is that benefiting you?** Configuration issues, for example. Support is fast in helping you. ### 4. Amazing self-help tool for our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Stonly?** Stonly allows you to directly give help to your customers. It avoids tickets creations and light our custiomer support teams. **What do you dislike about Stonly?** To be honest this is quite difficult to find some arguments against the tool. **What problems is Stonly solving and how is that benefiting you?** Stonly solves customers issues without any support desk assistance. ### 5. Best tool for internal and external knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Maud V. | Head of customer care, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Stonly?** love Stonly interface, it's super user-friendly! I particularly like Stonly step-by-step format. Contrary to the never-ending articles I usually read in classic knowledge bases, Stonly displays nicely and directly inside my app. Stonly is definitely the tool I would recommend for both internal and external knowledge. **What do you dislike about Stonly?** I wish the product was even more modular so that I can better play with embedded steps and guides. Some of the insights could also be improved. **What problems is Stonly solving and how is that benefiting you?** Stonly saves me time! We are a startup and I need my team to be trained fast and regularly. ### 6. It's amazing, became part of my day to day **Rating:** 5.0/5.0 stars **Reviewed by:** Caio A. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Stonly?** How easy it's to set up new guides and user tours and organize the knowledge center. The image editor is also great, I can quickly create a complete tutorial on Stonly just with the screenshots I took. Besides that, their customer success is great, always in contact and available to me. **What do you dislike about Stonly?** The insights part could improve; it's still confusing, and some number doesn't look that reliable. Besides that, I'm waiting to launch one upgrade so the tool can work fully on SPA. Besides that, I understand that they are growing and developing the product weekly. **What problems is Stonly solving and how is that benefiting you?** Help articles on how to use my product, onboarding of new users and trials, guides on how to use the product, communicate new features launches, and overall updates on my product. ### 7. Great functionality and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Matty L. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Stonly?** I love the variety of guide options Stonly supports (like product tours, NPS surveys, checklists, knowledge bases, etc) and I especially like the robust templates they provide for each type. I also appreciate how simple Stonly makes it to give your customers multiple paths to success within guides. When building a guide, I'm able to take a "choose your own adventure" approach that accommodates different customers and ways of doing things. **What do you dislike about Stonly?** I don't necessarily dislike anything, but I do think it would be valuable if more in-depth data was provided to you from the "Insights" section (specifically around who is viewing a guide, beyond just internal team members or external users). **What problems is Stonly solving and how is that benefiting you?** Stonly is helping us improve the experience for our self-serve customers by guiding them to success and offering more resources right when they log in. We've realized it's also a great way to announce product updates and explain where to find newly released features! ### 8. The best in their class **Rating:** 5.0/5.0 stars **Reviewed by:** Tudor B. | Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2022 **What do you like best about Stonly?** Diverse options, incredible user friendly UI. They have a lot of features to use even on a free plan. **What do you dislike about Stonly?** Some options are a bit hard to understand, after you practice and build some test guides you get the hang of it. **What problems is Stonly solving and how is that benefiting you?** We are creating a support guide for our Reservation Agents, to understand the correct steps to take under certain circumstances. ATM we have reduced training time to 1 day, from 7 days. ### 9. Just everything you need to improve in-app experience, with one single tool - Stonly. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Stonly?** Very straightforward and super complete. Have had access to competitors and not only the competitors are 4 times the price, but their perceived quality is below expectations **What do you dislike about Stonly?** Some limitations when triggering specific content for specific user IDs. Sometimes, I want specific users to engage in a flow and I have to set user by user. You could have a way of uploading multiple IDs, with a csv for example **What problems is Stonly solving and how is that benefiting you?** It helped us reach twice the engagement rate in 1 week. it's just incredible how comfortable our users feel now that we have in-app guides and tooltips. Stonly is definitely the best provider out there ### 10. great tool for a growing user base! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Stonly?** Our team loves the ease of using the platform to build guides and how simple it is for our users to access with a custom URL + our org is growing and stonly is scaling with us at an affordable price. We are even able to integrate the guides into our LMS, which has improved users using self-serve tools. **What do you dislike about Stonly?** we do not currently have any dislikes and look forward to any product updates. **What problems is Stonly solving and how is that benefiting you?** Decreasing need for live support and providing a user friendly tool for a wide range of skill levels. ### 11. We love Stonly! All of our info in one place! It is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Mysty I. | E, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Stonly?** My favorite feature is the Game Tapes!!! **What do you dislike about Stonly?** I can't think of anything I dislike!!!!! **What problems is Stonly solving and how is that benefiting you?** It is giving new hires easy access to valuable information in one convenient space! ### 12. Easy tool to create helpful guides **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2022 **What do you like best about Stonly?** Stonly is very intuitive and easy to use. The opportunity to highlight CSS selectors makes guided tours very smooth and cool. The support is very fast and friendly. **What do you dislike about Stonly?** The overview of guides inside the knowledge base is not individually editable (e.g. no other icons for guides) and guided tours cannot start directly from the knowledge base. **What problems is Stonly solving and how is that benefiting you?** The guided tours show users how to do special workflows inside our app. ### 13. Excellent decision tree and guides tool. Very easy to use and configure. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Stonly?** The fact that it can be configured to overlay any website or online tool. **What do you dislike about Stonly?** I have not been able to find anything that I have disliked yet. **What problems is Stonly solving and how is that benefiting you?** Providing real-time guides for support agents to better support customers and improve handle times. ### 14. easily build self-serve support that get embedded seamlessly in your web and application. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2022 **What do you like best about Stonly?** it does not requiere programming skills, so any customer support agents can actually create their own guidelines based on customer questions. It's easy to measure the efficiency of your guides thanks to the data provide by Stonly. You can then take into account which guide is the most popular and prioritise your product roadmap for improvement. **What do you dislike about Stonly?** I'm waiting for an mobile apps to be able to access Stonly dashboard on my phone **What problems is Stonly solving and how is that benefiting you?** scaling customer support ### 15. Perfect for onboarding and to deliver messages **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Stonly?** Stonly is a great way to facilitate the onboarding of new customers and to deliver messages to targeted users in different ways. It's easy to use and the visuals integrate well with our solution. **What do you dislike about Stonly?** As the solution may change, some fields need to be remapped sometimes. **What problems is Stonly solving and how is that benefiting you?** Onboarding new customers Guided tours of the solutions Announcement of the release of new features Message transmission to all users ### 16. Awesome Guidance Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Stonly?** What I love most about Stonly is how easy it is to create sequences that you want a customer to walk through **What do you dislike about Stonly?** I dislike how easy it is to get lost in creation. So if you make multiple series it can be a little overwhelming. **What problems is Stonly solving and how is that benefiting you?** Stonly is helping us create a straightforward guidance tools for our new users to follow to help them get TTV quicker. ### 17. a great way to create a knowledge database **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Stonly?** I love being able to create steps for the guides. I love being able to easily edit and create guides and documentation **What do you dislike about Stonly?** The export to pdf function does not work properly and the format gets a little wonky, but otherwise no complaints **What problems is Stonly solving and how is that benefiting you?** it gives our customer support a great database with knowledge that helps them provide the best possible support ### 18. Love it, easy to use and easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Stonly?** how easy it is to use. Setting up the trees and training on Stonly is simple quick and easy **What do you dislike about Stonly?** nothing comes to mind, everything i dislike I can fix if i clean up my trees **What problems is Stonly solving and how is that benefiting you?** the problem is the scripts that my agents need to have ready, as well as an available knowledge base. They are meeting both needs with excellence ### 19. Effective interactive FAQ & step-by-step guides **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Stonly?** Perfect no-code tool to build your step-by-step guides. Nice team! **What do you dislike about Stonly?** It's clear that they are still developing it, some features are still on the roadmap. **What problems is Stonly solving and how is that benefiting you?** Perfect no-code tool to build your step-by-step guides. Nice team! ### 20. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Stonly?** Easy to use and it has so much potential **What do you dislike about Stonly?** A bit of lack of necessary features, and it is currently a bit non-intuitive to build flows, however, the compensate with a great end-user experience **What problems is Stonly solving and how is that benefiting you?** Connecting Knowledgebase articles within an in-app widget (keeping our users inside the product) to HubSpot ### 21. Delivering a full fledged Help Center in a couple of days with stonly was so easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Marina M. | UX Researcher, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Stonly?** Customer support team is skilled and amazingly nice! User experience is really good, making everything intuitive and easy to use. A lot of features, just use your imagination to create what you need. **What do you dislike about Stonly?** There are no language variations (e.g. PT-PT and PT-BR) which for our use case is relevant. **What problems is Stonly solving and how is that benefiting you?** I had a couple of days to deliver a FAQ with barely no experience in the matter. But stonly was so easy and intuitive that, not only I was able to achieve this goal, I was able to setup a full fledged Help Center! I was even able to deliver feedback submission forms and NPS surveys to start gathering feedback from the new rebranding we were working on. I am so happy, everything went smoothly in this stressful situation. Each time I faced an issue the customer support team were so nice to provide help with in live demos and code examples to suit to our needs. ### 22. A complete platform to guide clients **Rating:** 5.0/5.0 stars **Reviewed by:** Clothilde L. | CS Ops Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2021 **What do you like best about Stonly?** We have started by integrating Stonly interactive guides in our help center and then we have transferred all our knowledge content to Stonly. The quality of the experience for our clients is a lot better as they can choose their path at any step and only see the relevant content. We are also using it internally to pre-qualify requests from our Sales team to CS team and pre-fill information in Zendesk. This saves us a lot of time. Stonly platform is really easy to use and offers a lot of options to build up custom workflow. Moreover, the team has been very supportive. **What do you dislike about Stonly?** As far as I'm using Stonly, there is nothing that I dislike. There are still options I have not tested yet. **What problems is Stonly solving and how is that benefiting you?** My team is fully autonomous managing our knowledge base without technical support. Also, Stonly offers connectors with main technical solutions which request little time to be linked and add value to our client journey. ### 23. Stonly is Awesome!! **Rating:** 5.0/5.0 stars **Reviewed by:** Anna G. | UX & Integrations Development **Reviewed Date:** July 16, 2021 **What do you like best about Stonly?** Customer service! Aside from the power and versatility of Stonly, their customer service is stellar. Any issue or confusion I ever had was almost immediately cleared up by their team, and no one ever made me feel like I was wasting their time (which I was on a couple of occasions with dumb questions) **What do you dislike about Stonly?** The learning curve is a little steep for new users, but I don't know that this is a fault of the design. The service is powerful - we were able to create an interactive help hub for our company and that's not something we would have been able to support on our own. The time taken to learn how to use it was paid back tenfold. **What problems is Stonly solving and how is that benefiting you?** We have different answers to common questions depending on the city our customer is in - stonly allowed us to create a faq that would get the right person the right answer without drowning them in words or sending them on a wild goose chase for the answer. ### 24. Affordable + Covers **most** capabilities we need! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2022 **What do you like best about Stonly?** UI is clean, simple and fairly intuitive **What do you dislike about Stonly?** Lacks tracking capabilty by custom fields **What problems is Stonly solving and how is that benefiting you?** Client-facing, secured KBs for different products/applications behind user login. Love the ability to build and make edits in real-time w/o using dev resources! ### 25. Operations and account team support - professional, polished and easy to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert R. | Vice President Strategic Accounts, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2021 **What do you like best about Stonly?** 1. Easy User Interface 2. Great Account Team 3. Best in Class Customer Support. 4. Pricing - cheap and cheerful! 5. Perfect for companies who are resource-challenged and want to provide a top-shelf solution without complexity. **What do you dislike about Stonly?** Nothing really. Looking forward to having them provide an API for Lucid Charts. **Recommendations to others considering Stonly:** This is a very responsive company. They care about their customers and take our business very seriously. Our satisfaction seems to be goal #1. Wish I had more vendors as proactive and caring. **What problems is Stonly solving and how is that benefiting you?** Creating multiple decision trees - outbound calling for 50-different verticals. Fully integrating with our power dialer. The last solution made it difficult. This makes it easier for reps to keep everything on one screen. ### 26. All-in-one onboarding! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2021 **What do you like best about Stonly?** I was using a variety of tools prior to Stonly, and I still wasn't able to achieve the functionality that I needed to successfully onboard new users to my web application. My team spent so much time building out a quality knowledge base in Intercom, but no one used it. Now, Stonly automatically displays contextualized articles that make for a seamless onboarding experience. We get a much lower volume of tech support requests, and our NPS score has increased. I also love the Segment and Zapier integrations, because it makes it incredibly to integrate Stonly with the rest of our tech stack Stonly's support is unparalled. They are truly exceptional in this regard. They are also quick to respond and truly want to see their users succeed. **What do you dislike about Stonly?** There is nothing that I dislike about this software. **What problems is Stonly solving and how is that benefiting you?** I am improving onboarding for new users to my web application. Our NPS score has increased, our tech support tickets have decreased, and overall user adoption has increased. ### 27. All-in one from knowledge to product marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas T. | Responsable Change & Growth, Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2021 **What do you like best about Stonly?** We started to use Stonly to help us sharing knowledge internally for over 1,500 employees and partners to manage a very time sensitive operation. We enjoyed working with it and now more than 3,000 people use it internally (through SSO) plus we have started using it to onboard and assist our customers directly in our apps. We also enjoy the NPS feature. **What do you dislike about Stonly?** It would be interesting to see how far Stonly would be able to go in the future in order to collect more data, through forms, chats, etc. The product team is always / quickly improving the product, though. **What problems is Stonly solving and how is that benefiting you?** We are able to solve our user problems immediately and have a huge impact on both retention and satisfaction. ### 28. Very helpful tool to simplify customer's journey **Rating:** 4.5/5.0 stars **Reviewed by:** Sébastien F. | Dir customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2021 **What do you like best about Stonly?** Straightforward tool to use Simplify several customers journeys to limit interactions volume and empower customers Can guide agent during a specific customer's interaction **What do you dislike about Stonly?** Nothing specific - all expected are in Stonly **What problems is Stonly solving and how is that benefiting you?** We started using Stonly at Devialet to help us running a significant firmware migration. Thanks to the interactive capabilities of Stonly, most of our customers were able to migrate on their own without having to contact support. This saved many hours of work ### 29. Powerful guides for improving customer support & responsive team! **Rating:** 4.5/5.0 stars **Reviewed by:** Alice P. | Process Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Stonly?** The customer service of the company is very responsive. I like the UI of the platform and their solution **What do you dislike about Stonly?** The management of languages is pretty difficult to get **What problems is Stonly solving and how is that benefiting you?** Stonly interactive guides are integrated in our FAQ, helping the customer to be guided in pretty complicated remote solutions where there are different conditions and step to make. It's very powerful for us as those guidelines are complicated to explain without any visual and a video would be too complicated. ### 30. Great alternative to chatbot and Self Service learner **Rating:** 5.0/5.0 stars **Reviewed by:** Renaud D. | QA&CS Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2021 **What do you like best about Stonly?** Ease of use to create or update any multilingual guides **What do you dislike about Stonly?** Integration with Zendesk is sometimes not in real-time (Zendesk latency) **What problems is Stonly solving and how is that benefiting you?** Decrease the Contact Rate on basic question Then CS team can focus on real technical request Qualify the inbound ticket Increase the Sef Service behaviour ### 31. Stonly easily teaches hospitals how to use our recruiting software **Rating:** 5.0/5.0 stars **Reviewed by:** Rodolphe P. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2021 **What do you like best about Stonly?** Stonly offers a beautiful tool, design, and quick to learn. Our clients highly appreciate the guides. The support is very caring! **What do you dislike about Stonly?** If your software changes regularly, you should update each guide. **What problems is Stonly solving and how is that benefiting you?** Before Stonly, we had to train each of our users to use the software. Now each of our users learns it with Stonly. ### 32. Decent help features **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2021 **What do you like best about Stonly?** I like the variety of implementation options **What do you dislike about Stonly?** There's not a lot of visual customization, and the design is a bit clunky. Setup is difficult **Recommendations to others considering Stonly:** I don't think this is the best tool for its purpose, especially if you need something easy and fast to set up **What problems is Stonly solving and how is that benefiting you?** Onboarding help on a crm called Savant ## Stonly Discussions - [What is Stonly used for?](https://www.g2.com/discussions/what-is-stonly-used-for) - [View Stonly pricing details and edition comparison](https://www.g2.com/products/stonly/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-05-16+11%3A26%3A30+-0500&secure%5Bsession_id%5D=f9f29489-7ee5-437b-88b2-61456770c343&secure%5Btoken%5D=468aa7ac9e6beb90f6a9a158ad34c63f46f743f6e1b1451f106eabb3791b199d&format=llm_user) ## Stonly Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Communication** - Social Features - Tagging - Upload - Comments **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Stonly Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,687 reviews) - [UserGuiding](https://www.g2.com/products/userguiding/reviews) - 4.7/5.0 (757 reviews) - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (549 reviews)