Stonly Reviews & Product Details

I came in fresh to using Stonly a little over a year ago. I found it easy to learn and navigate. I am easily able to craft user articles in our knowledge base, embed google docs, as well as integrate our YouTube channel video links into articles. Review collected by and hosted on G2.com.

Wish list:

1. The ability to add mixed media, such as a Video AND image/s

2. Widgets that you can schedule to turn on and off on specific days/hours

3. I may have missed this; is there a way to add a "return to top" button at the bottom of pages? That would be groovy

4. I would like more reporting to see how many articles are published and draft and see the list of those. Id like to sort those by usage to gauge customer use and potentially edit the content so it's easier to understand

5. I need to figure out how to make the Front chat bot "talk" to Stonly so it can bring up keyword matches and provide answers before the ticket gets to support - help?! Review collected by and hosted on G2.com.

The service and support has been very strong from the start, alongwith regular sessions to support in implementing Stonly widgets across our digital products (internal & external facing). We never had an issue in implementing snippets even for resource level staff. The user friendly interface and the inisghts that we can gain so quickly is quite good. Review collected by and hosted on G2.com.

I didnt come across anything that could be a downside of Stonly. Review collected by and hosted on G2.com.

We implemented the product quickly and use if for all our clients now.

The product is simple to use. Have not been through training and I was able to build multiple guides in multiple languages in just a couple hours. Review collected by and hosted on G2.com.

Wish the format menu was available in screen or as a left click and not only at the bottom. For a long guide it is a pain to have to go to bottom of section to add formatting each time. Review collected by and hosted on G2.com.

I discovered Stonly while looking for a Scripted Agent Guide. Our Sales team is engaged in a high-velocity motion that requires a degree of scripting and immediate access to reference materials to guide the customer's evaluation process. Stonly allowed us to create end-to-end call guides with process logic, and the table of contents feature ensured our reps could maneuver through the guides and pivot in real-time as customers asked questions about specific features and benefits. In addition, Stonly allowed us to hyperlink internal and external resources to create a one-stop shop for all things Sales, ensuring our marketing collateral, Sharepoint docs, and case studies are always within reach. Building out our Sales KB with Stonly took a while given the immense amount of content that had to be compiled and the various junctions in our sales process that had to be accounted for, but I was very pleasantly surprised with how easy Stonly has been to use and manage over time. In addition, Stonly supports SSO which was very important to us from a security standpoint. All in all, I have been very impressed with the Stonly product and would recommend it to anyone looking for internal or external knowledge bases. Review collected by and hosted on G2.com.

The interface is still very much oriented to a mobile experience (single column with a lot of negative space). Allowing dynamic optimization based on a desktop vs. mobile experience would be ideal.

I would also like to see Stonly include videos and audio (mp3) as a supported media type in Guides. Review collected by and hosted on G2.com.

A steep learning curve. Its easy but can be scaled up depending on your needs. My colleague did a huge job setting up our fundation, and for me to come in and just "run maintanence" has been a smooth ride. Great CSM! Review collected by and hosted on G2.com.

It can sometimes be a bit tricky to navigate and knowing where you are in the tool, a bit too many click soometimes. You need to put in a bit of time to master the tool. However, just knowing what you can do makes it graspable to manage the tool and master it piece by piece. Review collected by and hosted on G2.com.

Our IT loves that custom code is available so that our layouts can look exactly as we'd like. There are SO many features and integrations to play around with too, and every time I need help I get a response very quickly! Review collected by and hosted on G2.com.

Some integration guides are outdated; for instance, some chat clients no longer integrate the way Stonly outlines. Review collected by and hosted on G2.com.

Simple to onboard

Integrates easily within our processes Review collected by and hosted on G2.com.

Lack of customization options - would like more types of guides/prompts and more customization (eg. upload own icons etc) Review collected by and hosted on G2.com.

I'm a relatively new user and it has been easy to pick up where my colleague has left off. The guides are great (as you would expect). The Chrome exension makes it simple to place icons next to the UI elemnts on the page without having to code anything. Review collected by and hosted on G2.com.

Nothing much. It's all pretty straight forward. Review collected by and hosted on G2.com.

I really like how easy it is to link guides within each other. Previous knowledge systems didn't implement this well but Stonly makes it super easy. It cuts down on writing duplicate content and also enhances the user journey by bringing them to other articles. Review collected by and hosted on G2.com.

The folder heirarchy and tagging system are fine. They could be improved to help with more speacialised guides that are sub-guides of other topics. Guide wide tagging would be a bonus. Review collected by and hosted on G2.com.

I recently had the pleasure of using the Stonly platform for creating a user manual, and I must say, it exceeded all my expectations. This platform is an absolute game-changer! With its user-friendly interface and intuitive features, it has made the process of creating manuals a breeze.

One of the standout features of Stonly is its simplicity. The platform is designed in such a way that even a novice user like myself can easily navigate through it. The layout is clean and organized, ensuring that everything is easily accessible. From creating step-by-step guides to adding multimedia elements, the platform offers a seamless experience that greatly enhances the overall user manual creation process.

Stonly's intuitive nature is another aspect that truly impressed me. It understands the needs of its users and provides them with a range of tools and options to customize their manuals to perfection. I particularly loved how easy it was to add interactive elements such as quizzes and surveys, making the learning experience engaging and interactive for users.

Moreover, the platform offers excellent collaboration capabilities. It allows multiple team members to work together on a manual, making it ideal for larger projects. The ability to collaborate in real-time ensures that everyone is on the same page and contributes to the creation of a comprehensive and cohesive user manual.

Lastly, I cannot overlook the outstanding customer support provided by Stonly. Whenever I encountered any issues or had questions, their support team was quick to respond and provided thorough assistance. Their dedication to customer satisfaction truly sets them apart.

In conclusion, the Stonly platform deserves a solid 10/10 rating for its exceptional user manual creation capabilities. It is an incredible tool that makes the process effortless and enjoyable. Whether you're a seasoned professional or a beginner, this platform is guaranteed to meet and exceed your expectations. If you're looking for a great platform that is super easy to use and intuitive, Stonly is the way to go! Review collected by and hosted on G2.com.

The price could be lower, but if you buy a yearly plan it reduces the costs Review collected by and hosted on G2.com.