# Stonly Reviews
**Vendor:** Stonly  
**Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 132
## About Stonly
Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/



## Stonly Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of Stonly, making it a powerful tool for teams and customers alike. (10 reviews)
- Users highlight the **exceptional support and ease of use** of Stonly, enhancing their onboarding and training processes. (6 reviews)
- Users find Stonly to be very **user-friendly** , enhancing communication and providing great support for various needs. (6 reviews)
- Users commend the **easy implementation** of Stonly, enhancing productivity without requiring extensive IT involvement. (5 reviews)
- Users find Stonly to be highly **intuitive and user-friendly** , simplifying updates and enhancing client engagement effortlessly. (5 reviews)
- Users value the **responsive customer support** from Stonly, which enhances the overall user experience and implementation process. (4 reviews)
- Easy Integrations (4 reviews)
- Implementation Ease (4 reviews)
- User Interface (4 reviews)
- Customization (3 reviews)

**What users dislike:**

- Users note the **missing complementary features** that could enhance functionality but are not critical for business operations. (3 reviews)
- Users mention a **lack of features** but note that it doesn't hinder their overall experience significantly. (2 reviews)
- Users find the **time consumption** of managing multiple widgets and needing a developer quite frustrating. (2 reviews)
- Users struggle with **button issues** that hinder navigation and accessibility enhancements in Stonly's interface. (1 reviews)
- Users face **chatbot issues** regarding integration with Stonly, hindering effective customer support and experience. (1 reviews)
- Chat Functionality Issues (1 reviews)
- Configuration Difficulty (1 reviews)
- Copy-Paste Issues (1 reviews)
- Delays (1 reviews)
- Difficult Customization (1 reviews)


## Stonly Discussions
  - [What is Stonly used for?](https://www.g2.com/discussions/what-is-stonly-used-for)

- [View Stonly pricing details and edition comparison](https://www.g2.com/products/stonly/reviews?page=7&section=pricing&secure%5Bexpires_at%5D=2026-05-15+16%3A21%3A22+-0500&secure%5Bsession_id%5D=ccae84f1-ba83-4daf-8eb0-27aef840a4fe&secure%5Btoken%5D=a3cc6cf17d2ba41b6ab26c45c99a0383205aad55666b862fa72686396cf958cc&format=llm_user)

## Stonly Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Administration**
- Database Management 
- Data Workflows
- Issue Management

**Knowledge Pages**
- Templates
- In-Content Feedback
- Versioning and Version History
- Decision Trees
- Duplicate Detection
- Content Editor

**Knowledge Management**
- Knowledge Base
- Publishing Workflows
- Analytics

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Knowledge Base**
- Q & A
- Link Sharing
- Searchable

**Compliance**
- Policies and Controls
- Data Governance
- Compliance
- Auditing

**Knowledge Dissemination**
- Page Analytics
- Permissions
- Knowledge Sharing
- Notifications
- Advanced Search
- Browser Extension
- Organization
- Other Integrations
- Knowledge Integrations

**Customer Support**
- Intelligent Search
- Suggestions
- Decision Trees

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Security**
- Verification
- Role-Based Permission
- Public vs Private

**Data Security**
- Risk Data Attributes
- Data Transport
- Access Management
- Multi-Factor Authentication

**Administration**
- Integrations
- User, Role, and Access Management
- Performance and Reliability

**Agentic AI - Knowledge Base**
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Content**
- Trackable Analytics
- Import
- File Viewing
- Update Notifications

**Generative AI**
- AI Text Summarization

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Communication**
- Social Features
- Tagging 
- Upload 
- Comments

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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