Stonly Features
What are the features of Stonly?
Self-Service Experience
- Knowledge Base
- Searchable Articles
- Mobile Optimization
- Personalization
Self-Service Platform
- Branding
- Automation
- Artificial Intelligence
- Integrations
Knowledge Pages
- Templates
- Decision Trees
- Content Editor
Knowledge Dissemination
- Page Analytics
- Permissions
- Knowledge Sharing
- Organization
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Stonly Categories on G2
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Platform
Mobile User Support | Allows software to be easily used on multiple mobile devices include phone and tablet devices. | Not enough data | |
Customization | As reported in 19 Stonly reviews. Allows users to customize chat colors, text, logos, and branding. | 87% (Based on 19 reviews) | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. This feature was mentioned in 16 Stonly reviews. | 95% (Based on 16 reviews) | |
Integration | Based on 14 Stonly reviews. Integrates with other customer service software to improve support and enhance functionality | 86% (Based on 14 reviews) | |
Reporting | Provides analytics tools that reveal important business metrics and track progress 13 reviewers of Stonly have provided feedback on this feature. | 73% (Based on 13 reviews) | |
Dashboards | As reported in 14 Stonly reviews. Displays important metrics relating to performance | 77% (Based on 14 reviews) |
Ticket and Case Management
Ticket Creation User Experience | User Experience of creating and submitting a ticket This feature was mentioned in 11 Stonly reviews. | 85% (Based on 11 reviews) | |
Ticket Response User Experience | Based on 10 Stonly reviews. User Experience of responding and receiving a response | 88% (Based on 10 reviews) | |
Workflow | Route tickets based on values of fields, changes to ticket status and time based conditions This feature was mentioned in 13 Stonly reviews. | 96% (Based on 13 reviews) | |
Automated Response | Respond to common requests with standard reply | Not enough data | |
SLA Management | See feature definition | Offers tools for managing and tracking service-level agreements (SLAs) | Not enough data |
Attachments/Screencasts | As reported in 11 Stonly reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions | 85% (Based on 11 reviews) | |
Ticket Collaboration | Share and collaborate on tickets with multiple customer service representatives | Not enough data | |
Customer/Contact Database | As reported in 10 Stonly reviews. Central repository for account and contact information | 87% (Based on 10 reviews) |
Communication Channels
Customer Portal | Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents 14 reviewers of Stonly have provided feedback on this feature. | 93% (Based on 14 reviews) | |
Email to Case | Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket This feature was mentioned in 11 Stonly reviews. | 83% (Based on 11 reviews) | |
Live Chat Support | Ability for customer service agents to communicate with customers via live chat to solve problems live | Not enough data | |
Social Media Integration | Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks | Not enough data | |
Voice | Make and receive calls directly in the application. Track and record calls for analysis. | Not enough data |
Self-Service Experience
Knowledge Base | As reported in 47 Stonly reviews. Provides a repository of information that can be used by those seeking support. | 91% (Based on 47 reviews) | |
Searchable Articles | Makes articles in the knowledge base searchable on the web. 43 reviewers of Stonly have provided feedback on this feature. | 85% (Based on 43 reviews) | |
Community Forums | Enables users to engage with other users to solve common issues. 25 reviewers of Stonly have provided feedback on this feature. | 69% (Based on 25 reviews) | |
Mobile Optimization | Optimizes the customer self-service experience on mobile devices This feature was mentioned in 30 Stonly reviews. | 85% (Based on 30 reviews) | |
Personalization | Based on 40 Stonly reviews. Gives the user targeted, personalized results based on their activity or preferences | 89% (Based on 40 reviews) |
Self-Service Platform
Branding | As reported in 48 Stonly reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. | 87% (Based on 48 reviews) | |
Automation | As reported in 42 Stonly reviews. Automates some or all operation related tasks | 81% (Based on 42 reviews) | |
Artificial Intelligence | Utilizes artificial intelligence to improve workflows or customer experiences This feature was mentioned in 32 Stonly reviews. | 62% (Based on 32 reviews) | |
Integrations | Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools This feature was mentioned in 41 Stonly reviews. | 81% (Based on 41 reviews) |
Communication
Pop-up Chat | Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. | Not enough data | |
Notifications | Delivers notifications to both sides of the conversation. | Not enough data | |
Targeted Emails | Sends automated emails to further engage clients and potential clients. | Not enough data | |
In-App Messaging | Allows for live chat to be enabled within the app for customer help. | Not enough data | |
Co-Browsing | Allows agents to join a customer's browser session and navigate through the website with them. | Not enough data |
Internal Use
Customization | Allows users to customize chat colors, text, logos, and branding. 19 reviewers of Stonly have provided feedback on this feature. | 87% (Based on 19 reviews) | |
Conversation Archiving | Archives conversations in a separate location for later reference. | Not enough data | |
Lead Development | Enables employees to denote potential customers. | Not enough data | |
Knowledge Base | Establishes a knowledge base for employee reference during conversations. | Not enough data | |
Team Inbox | Provides a central location for help requests, helping employees respond sooner. | Not enough data | |
Customer Profiles | Allows for the creation of profiles for contacts and customers. | Not enough data |
Administration
Database Management | Based on 13 Stonly reviews. Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable. | 91% (Based on 13 reviews) | |
Data Workflows | Operationalizes data delivery workflows to easily scale repeatable preparation needs 12 reviewers of Stonly have provided feedback on this feature. | 90% (Based on 12 reviews) | |
Issue Management | Provide workflows to create and escalate issues related to risks and requests This feature was mentioned in 15 Stonly reviews. | 93% (Based on 15 reviews) | |
Integrations | Integrates with live chat, chatbots, help desk, or other customer service software 15 reviewers of Stonly have provided feedback on this feature. | 88% (Based on 15 reviews) | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. This feature was mentioned in 19 Stonly reviews. | 95% (Based on 19 reviews) | |
Performance and Reliability | Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took 18 reviewers of Stonly have provided feedback on this feature. | 97% (Based on 18 reviews) |
Compliance
Policies and Controls | Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc. This feature was mentioned in 18 Stonly reviews. | 93% (Based on 18 reviews) | |
Data Governance | Ensures user access management, data lineage, and data encryption 15 reviewers of Stonly have provided feedback on this feature. | 92% (Based on 15 reviews) | |
Compliance | Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA. 16 reviewers of Stonly have provided feedback on this feature. | 92% (Based on 16 reviews) | |
Auditing | As reported in 15 Stonly reviews. Perform ad-hoc or ongoing IT audits at different levels of the company. | 91% (Based on 15 reviews) |
Data Security
Risk Data Attributes | Based on 13 Stonly reviews. Identify risk data attributes such as description, category, owner, or hierarchy. | 91% (Based on 13 reviews) | |
Data Transport | Protects data with some form of encryption as it leaves your secure or local network. 14 reviewers of Stonly have provided feedback on this feature. | 87% (Based on 14 reviews) | |
Access Management | Based on 17 Stonly reviews. Allows administrators to set user access privileges to permit approved parties to access sensitive data. | 90% (Based on 17 reviews) | |
Multi-Factor Authentication | Based on 13 Stonly reviews. Requires a second level of authentication, such as sms messaging or customized tokens, to access data. | 88% (Based on 13 reviews) |
Knowledge Pages
Templates | Provides pre-made templates for wiki pages and knowledge articles. This feature was mentioned in 26 Stonly reviews. | 85% (Based on 26 reviews) | |
In-Content Feedback | Allows users to leave feedback within a wiki page or knowledge article. This feature was mentioned in 21 Stonly reviews. | 87% (Based on 21 reviews) | |
Comments | Based on 24 Stonly reviews. Allows users to comment on wiki pages or knowledge articles. | 86% (Based on 24 reviews) | |
Versioning and Version History | Allows users to see version history and return to previous versions of wiki pages. This feature was mentioned in 21 Stonly reviews. | 83% (Based on 21 reviews) | |
Decision Trees | As reported in 27 Stonly reviews. Displays knowledge articles to be arranged in a decision tree. | 90% (Based on 27 reviews) | |
Duplicate Detection | Based on 15 Stonly reviews. Detects any creation of already existing knowledge pages and alerts user | 77% (Based on 15 reviews) | |
Content Editor | Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio 31 reviewers of Stonly have provided feedback on this feature. | 90% (Based on 31 reviews) |
Knowledge Dissemination
Page Analytics | As reported in 27 Stonly reviews. Provides data on wiki page and knowledge article use. | 81% (Based on 27 reviews) | |
Permissions | Based on 28 Stonly reviews. Allows administrators to provide permissions and gate pieces of content based on role. | 86% (Based on 28 reviews) | |
Knowledge Sharing | Offers additional tools that facilitate knowledge sharing and collaboration. 38 reviewers of Stonly have provided feedback on this feature. | 95% (Based on 38 reviews) | |
Notifications | Notifies users when changes occur. 25 reviewers of Stonly have provided feedback on this feature. | 85% (Based on 25 reviews) | |
Advanced Search | Offers AI-based search capabilities This feature was mentioned in 22 Stonly reviews. | 81% (Based on 22 reviews) | |
Browser Extension | Allows users to capture knowledge from the web This feature was mentioned in 24 Stonly reviews. | 84% (Based on 24 reviews) | |
Organization | As reported in 27 Stonly reviews. Allows knowledge pages to be organized into sections and subsections as needed | 89% (Based on 27 reviews) | |
Other Integrations | Integrated with other tools to faciliate the sharing of information 14 reviewers of Stonly have provided feedback on this feature. | 81% (Based on 14 reviews) | |
Knowledge Integrations | Integrates with other knowledge repositories in the business 23 reviewers of Stonly have provided feedback on this feature. | 89% (Based on 23 reviews) |
Knowledge Management
Knowledge Base | Based on 24 Stonly reviews. Enables the creation of an internal repository of knowledge articles | 94% (Based on 24 reviews) | |
Publishing Workflows | As reported in 16 Stonly reviews. Provides workflows for writing, editing, approving, and publishing knowledge article content | 96% (Based on 16 reviews) | |
Analytics | Helps users understand which knowledge articles are working and identifies areas of improvement 16 reviewers of Stonly have provided feedback on this feature. | 89% (Based on 16 reviews) |
Customer Support
Intelligent Search | Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query This feature was mentioned in 14 Stonly reviews. | 92% (Based on 14 reviews) | |
Suggestions | Analyzes customer support tickets or conversations to suggest relevant knowledge articles This feature was mentioned in 13 Stonly reviews. | 92% (Based on 13 reviews) | |
Decision Trees | As reported in 18 Stonly reviews. Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues | 95% (Based on 18 reviews) |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text-to-Speech | Simulates human-like speech from text inputs. | Not enough data | |
AI Text Summarization | As reported in 20 Stonly reviews. Condenses long documents or text into a brief summary. | 79% (Based on 20 reviews) | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data |
