--- title: Stonly Reviews meta_title: 'Stonly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 132 reviews by the users' company size, role or industry to find out how Stonly works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 132 scale: '5' date_modified: '2026-07-07' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Stonly Reviews **Vendor:** Stonly **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.8/5.0 **Total Reviews:** 132 ## About Stonly Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/ ## Stonly Pros & Cons **What users like:** - Users find Stonly's **user-friendly interface** essential for keeping partners and customers informed effectively. (9 reviews) - Users appreciate the **powerful and user-friendly features** of Stonly, enhancing daily workflows with excellent support. (5 reviews) - Users find Stonly's **incredibly user-friendly interface** essential for efficiently updating partners and customers with information. (5 reviews) - Users appreciate the **intuitive interface** of Stonly, enabling easy updates and effective communication with partners and customers. (5 reviews) - Users praise the **easy implementation** of Stonly, enhancing productivity and facilitating quick adjustments without IT delays. (4 reviews) - Users value the **responsive customer support** from Stonly, which enhances the overall user experience and implementation process. (3 reviews) - Customization (3 reviews) - Easy Creation (3 reviews) - Easy Integrations (3 reviews) - Implementation Ease (3 reviews) **What users dislike:** - Users note some **missing features** in Stonly, such as mixed media support and advanced reporting options. (3 reviews) - Users note a **lack of features** , though many find essential needs met and improvements in development. (2 reviews) - Users find the **time consumption** related to multiple widgets and developer reliance frustrating in Stonly. (2 reviews) - Users report frustrating **button issues** that hinder functionality and complicate their navigation in Stonly. (1 reviews) - Users struggle with **chatbot issues** affecting integration and responsiveness, hindering effective customer support. (1 reviews) - Chat Functionality Issues (1 reviews) - Configuration Difficulty (1 reviews) - Copy-Paste Issues (1 reviews) - Delays (1 reviews) - Difficult Customization (1 reviews) ## Stonly Reviews ### 1. I literally recommend them on every call I have with EVERY vendor and potential vendor **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas J. | VP of Operations and Customer & Provider Success, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2024 **What do you like best about Stonly?** It's hard to narrow it down to one or two sentences. They have amazing support, the sales team isn't pushy, the support of the team at Stonly (top to bottom) is second to none, the product is powerful and easy to set up and use, they continue to evolve, it's a product we not only use every day we look for new ways to use it every day, it works with the systems we already have in place. I know you'll think I'm a bot, but I'm not. This is the first piece of software I recommended at my new job and I think it's safe to say nobody is regretting it. **What do you dislike about Stonly?** I don't really have anything. I guess I could say that sometimes the help center isn't as helpful as it could be. **What problems is Stonly solving and how is that benefiting you?** Our product needs to be easier. This is a bridge between making it easier and support having to answer endless how-to questions. This ticket deflection allows us to spend more time on issues that actually need human intervention. ### 2. It's the best **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Stonly?** The most helpful thing about Stonly is how incredibly user friendly it is. We use it frequently at work to update and keep our partners and customers up to date with our informaton. There are plenty of ways to customize the look with different media types and ways to upload our information. I also enjoy the breadcrumbs along the top of each page. Our team has many different guides uploaded, so it's nice to know exactly where we are. Stonly hasn't let us down, and the communication with insights and updates from the Stonly team are nice. **What do you dislike about Stonly?** Nothing major. I do believe that a nice visual refresh of the way the site looks would be nice. **What problems is Stonly solving and how is that benefiting you?** Keeping our knowledge bases easily accessible all in one place and the ease of updating and creating. ### 3. Reliable, customer centric company **Rating:** 4.5/5.0 stars **Reviewed by:** Marco R. | Principal Program Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Stonly?** I really like their customer centric approach. We have been working with the Stonly team to make the tool almost a swiss-knife for a variety of different use cases. Implementing Stonly has been relatively simple and has allowed us to get a lot of value with relatively low amount of effort. Really like their customer support, they've always taken our requests seriously and provided an ongoing roadmap update on features we were requesting. **What do you dislike about Stonly?** Nothing major so far. There are a few elements in terms of UI customisation and features that we've improved together. **What problems is Stonly solving and how is that benefiting you?** Customer adoption of the product, in-product messaging ### 4. One of the best **Rating:** 5.0/5.0 stars **Reviewed by:** Graeme B. | Content Manager 2, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Stonly?** Stonly is one of the best apps I've used in terms of its balance between ease of use and powerful capabilities. I've used it to build many different workflows in English and French and found it to be a great, reliable solution for unauthenticated workflow development. Embedded objects and videos are supported. Workflows are easy to build and the Insights (analytics) feature makes results easy to measure. As well, tiles can have icons, which look great. Another plus is the ability to customize the CSS to your specific brand requirements. It's very easy to add Stonly workflows to existing web pages (or pages from enterprise-oriented CMS systems such as Contentful). **What do you dislike about Stonly?** Although I have not tested this feature, I believe Stonly offers an extra-cost overlay feature at can provide clickable graphics. The inability to do this in the base offering limits the utility of having images in some workflows. Although the standard graphics (GIF, animated GIF, PNG, JPEG, YouTube, MP4, etc.) capabilities are decent, I would like to see additional inline graphic placement and image-hyperlinking options in the future. **What problems is Stonly solving and how is that benefiting you?** We used Stonly to create step-by-step guides for troubleshooting issues, learning about new products, installing equipment, and other uses. These workflows measurably improved our call containment numbers and led to higher rates of customer self-serve success. ### 5. Very intuitive, easy to use solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Stonly?** Stonly's very user-friendly and intuitive. It's easy to update, maintain, alter, and co-link guides to keep our clients up to date with features and new product roll-outs. Searching capabilities and embed options means answers are right at people's finger tips. It's used across our product team and rarely are there internal questions about how to use functionality. **What do you dislike about Stonly?** It honestly solves most of my needs and I haven't run into much with regards to lack of features or issues. **What problems is Stonly solving and how is that benefiting you?** Customer-facing knowledge base, and reduction in customer questions coming to staff which the KB can answer. ### 6. It helps increase my productivity and efficiency. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Stonly?** Being able to integrate our QA Form I'n Stonly is the best part :) I don't need to toggle between tabs while evaluating a case. **What do you dislike about Stonly?** When we select a workflow from our CRM - it opens a new tab **What problems is Stonly solving and how is that benefiting you?** Addressing knowledge/process gaps - with the help of the decision tree, Advocates are able to properly diagnose and select the next steps. ### 7. Quick and easy to set up, good interactive flows **Rating:** 4.5/5.0 stars **Reviewed by:** Florence S. | Head of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Stonly?** Plugs into our product as well as works indepdently. Nice interactive flows. **What do you dislike about Stonly?** It would be great if the integrations were more robust. A direction integration with slack would be ideal instead we need to use zapier to post in slack from Stonly **What problems is Stonly solving and how is that benefiting you?** We use Stonly for Product onboarding, NPS and product education ### 8. Saves buckets of time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Stonly?** Easy to use and implement. I love the fact that I can put page-specific help content directly on the relevant page of our sites. The ability to tailor content to specific subsets of users is extremely useful as we have users from different countries around the world using our platform in different ways. I no longer have to spend hours updating full user guides to incorporate system updates & functional changes and users don't end up with outdated user guides. With all customer support documentation embedded on the platform, users have updated information instantly. I also love being able to post banner for outage notifications and other important user notififications. **What do you dislike about Stonly?** The inability to have a trigger (popup help window) close when the user clicks outside of it on the main (non-Stonly) webpage. Users currently have to close the trigger using the corner x. **What problems is Stonly solving and how is that benefiting you?** Stonly saves us many hours of maintaining user guides and support documentation and it gives our user community access to help where they need it and when they need it. They don't have to wait for a response to an email inquiry. ### 9. Easy to use, great for low/no code help guide integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Stonly?** My company has over 75 integrations and each integration needs it's own specific instruction guide. Stonly has done a great job of freeing up development resourcing by empowering product/analyst employees to write/edit guides, tips and other in-app notifications. Stonly support was also very responsive when we were integrating and also when we faced some technical questions/challenges. **What do you dislike about Stonly?** I don't think it's fair to blame Stonly, but the Stonly / Zendesk integration isn't as reliable as I'd like it to be. Every few weeks it stops working but I just have to log out/in to Zendesk and refresh to get it going again. Not a big deal. **What problems is Stonly solving and how is that benefiting you?** Allows us to update and create in-app guidance without utilizing our developer resources ### 10. Stonly is great for user onboarding and research **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Stonly?** I'm really impressed with Stonly's onboarding wizard tool and its user research capabilities. It's making my job so much easier and providing valuable insights into our users' experiences **What do you dislike about Stonly?** Honestly theres nothing I can think of that I dislike about Stonly at the moment **What problems is Stonly solving and how is that benefiting you?** Stonly empowers me and my team to create a user onboarding experience that's contextual, personalized, and data-driven ## Stonly Discussions - [What is Stonly used for?](https://www.g2.com/discussions/what-is-stonly-used-for) - [View Stonly pricing details and edition comparison](https://www.g2.com/products/stonly/reviews/stonly-review-7701134?section=pricing&secure%5Bexpires_at%5D=2026-07-11+19%3A01%3A23+-0500&secure%5Bsession_id%5D=80b193ff-95e5-4048-911b-eb8790c4bba8&secure%5Btoken%5D=90185da75d8581c7481ae34f1d5e42e0c4fb9cc8105ba2ffab96dc7a74ecf33c&format=llm_user) ## Stonly Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Communication** - Social Features - Tagging - Upload - Comments **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Stonly Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,715 reviews) - [UserGuiding](https://www.g2.com/products/userguiding/reviews) - 4.7/5.0 (768 reviews) - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (561 reviews)