--- title: Stonly Reviews meta_title: 'Stonly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 132 reviews by the users' company size, role or industry to find out how Stonly works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 132 scale: '5' date_modified: '2026-07-07' parent_category: name: Knowledge Management url: https://www.g2.com/categories/knowledge-management --- # Stonly Reviews **Vendor:** Stonly **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.8/5.0 **Total Reviews:** 132 ## About Stonly Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more. Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/ ## Stonly Pros & Cons **What users like:** - Users find Stonly's **user-friendly interface** essential for keeping partners and customers informed effectively. (9 reviews) - Users appreciate the **powerful and user-friendly features** of Stonly, enhancing daily workflows with excellent support. (5 reviews) - Users find Stonly's **incredibly user-friendly interface** essential for efficiently updating partners and customers with information. (5 reviews) - Users appreciate the **intuitive interface** of Stonly, enabling easy updates and effective communication with partners and customers. (5 reviews) - Users praise the **easy implementation** of Stonly, enhancing productivity and facilitating quick adjustments without IT delays. (4 reviews) - Users value the **responsive customer support** from Stonly, which enhances the overall user experience and implementation process. (3 reviews) - Customization (3 reviews) - Easy Creation (3 reviews) - Easy Integrations (3 reviews) - Implementation Ease (3 reviews) **What users dislike:** - Users note some **missing features** in Stonly, such as mixed media support and advanced reporting options. (3 reviews) - Users note a **lack of features** , though many find essential needs met and improvements in development. (2 reviews) - Users find the **time consumption** related to multiple widgets and developer reliance frustrating in Stonly. (2 reviews) - Users report frustrating **button issues** that hinder functionality and complicate their navigation in Stonly. (1 reviews) - Users struggle with **chatbot issues** affecting integration and responsiveness, hindering effective customer support. (1 reviews) - Chat Functionality Issues (1 reviews) - Configuration Difficulty (1 reviews) - Copy-Paste Issues (1 reviews) - Delays (1 reviews) - Difficult Customization (1 reviews) ## Stonly Discussions - [What is Stonly used for?](https://www.g2.com/discussions/what-is-stonly-used-for) - [View Stonly pricing details and edition comparison](https://www.g2.com/products/stonly/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+18%3A48%3A07+-0500&secure%5Bsession_id%5D=c3561880-a073-4cff-bc04-709a44fc9555&secure%5Btoken%5D=59597ddc5cdb7c3aced28c8b50cb5465aefcfb5a99a0f16491192b5ea3e54ad9&format=llm_user) ## Stonly Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Knowledge Base** - Q & A - Link Sharing - Searchable **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Security** - Verification - Role-Based Permission - Public vs Private **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Generative AI** - AI Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Communication** - Social Features - Tagging - Upload - Comments **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Stonly Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,715 reviews) - [UserGuiding](https://www.g2.com/products/userguiding/reviews) - 4.7/5.0 (768 reviews) - [WalkMe](https://www.g2.com/products/walkme/reviews) - 4.5/5.0 (561 reviews)