Stonly Reviews & Product Details

The interface is easy to use, it is intuitive and allows us to offer knowledge to our customers. I recently just used it today and have trained many of my team members on how to use it. Review collected by and hosted on G2.com.

I would like to know what new features are coming up or have come up recently. I don't know if I'm getting emails about that. Review collected by and hosted on G2.com.

They have a wide breadth of capabilities that are helping both with our internal and external knowledge base. The Stonly team has done a great job handling some unique questions for our use cases, and in some cases worked to see when things can be added to their roadmap. The Stonly team is working to keep our tight pace for the implementation. Overall my team picked up the software quickly from a build perspective. Review collected by and hosted on G2.com.

There are some features which i think could be expanded. My team requires a high degree of segmentation of content, which is possible but something that has required some workarounds. That said - the team has been responsive and open to working with us to find unique solutions! Review collected by and hosted on G2.com.

Stonly was super easy to set up and use. It is such a helpful tool for both our customers and the internal team; easily pull up helpful guides that help everyone make informed decisions before a purchase is made. Review collected by and hosted on G2.com.

More defined prompts that help the user understand what information will be displayed in the guide. Review collected by and hosted on G2.com.

Among all platforms for the effect of a Knowledge Base, Stonly is by far the best-looking one. Absolutely love the guide's display and how easy it is to find them. Review collected by and hosted on G2.com.

It lacks some text editing tools, like a list of fonts you could choose from. That would be the first thing that comes to mind, other than that everything works and looks awesome. Review collected by and hosted on G2.com.

The good things about Stonly is that its easy to use and if you cant find something, the people on support are always there to help. Also are you able to use alot of features that is implemented in the site. Review collected by and hosted on G2.com.

if u use a contact forum, it takes a minute to send the email Review collected by and hosted on G2.com.

The team behind Stonly is amazing. At all stages of our lifecycle with Stonly, we've been supported with best practices for setup, but even best practices in more technical aspects. Stonly makes sure to show their customers that they really care.

Stonly's simple user interface makes it easy to learn and understand, even for users that do not have a strictly technical background. In terms of functionality, it ticks almost all of the boxes that our fairly complex requirements had. Comparatively, more established competitors were not able fulfill our requirements.

On a more technical note, Stonly offers many different awesome methods to customize the look, feel and behaviour of guides and help centers. Review collected by and hosted on G2.com.

There is nothing I explicitly dislike, but as with most up-and-coming tech products, there is room for improvement.

Contact Form:

- add an option to use an RTF Editor in a request's description

- add more form field types (date / time / multi-select / radios / ranges / etc..)

Documentation:

This is personal preference, please take it with a grain of salt. An 'old school' OpenAPI description format for Stonly's API & custom methods would be amazing. If you're used to working with APIs, it is a bit difficult to get into Stonly's way of documenting their technical solutions. Review collected by and hosted on G2.com.

I love how Stonly is very easy to use. It's straightforward and easy to work with to complete my projects. There are a LOT of benefits using Stonly

|| EASE OF USE ||

- Easy to use

- Much more intuitive when selecting elements from your application than some other programs

- Easy to customize to fit your brand

- Provides options for custom CSS when building content

|| SUPPORT ||

- Support is in-country and very easy to work with

- Stonly values its users and works to continually improve the product

- There are always new features coming out to make building content easier and more user-friendly

|| FEATURES || (some of the great features)

- Allows you to expand or shrink the selected area using an awesome tool that uses your code to find exactly what you want to focus on. This also allows you a checkbox area to select the precise items you want to focus (divs, headers, styles, etc)

- Easy to modify text and formatting in individual steps

- Easy options for displaying steps/modals/announcements/etc depending on circumstances, limiting the number of pop-ups per user, and allowing user to dismiss items to not see again after use

- Targeting items in code is very stable since it is done via dev code within your application. This is both a like and dislike as it is more stable than other programs, but also requires some dev work to get the targeting codes embedded

- Several different options for creating user start points such as hot spots, modal popups, info buttons, and menu searches

|| COST ||

- The best thing about Stonly is the amount of product you get for the price. Stonly is extremely affordable and well worth the money... plus, it is way more affordable than other platforms. Review collected by and hosted on G2.com.

There isn't much that I don't like about Stonly. I think a couple things that come to mind are as follows:

- It's a newer product so it is a bit smaller when it comes to having infinite capabilities. However, it is always growing and has already added most features I was really missing when I started using it over a year ago.

- No in-app chat with support. This would make a huge difference sometimes when trying to get quick answers instead of waiting through email

- It offers insights to usage and such, and even though they are awesome, they haven't been fully built out yet and are improving on this (again, it's there, and still being built, so it's just a matter of time before these are extra awesome)

- Targeting items in code is very stable since it is done via dev code within your application. This is both a like and dislike as it is more stable than other programs, but also requires some dev work to get the targeting codes embedded Review collected by and hosted on G2.com.

Once you understand the basics, Stonly is easy to use and you can really apply it to a large variety of scenarios. It was also easy for our developers to integrate it onto our app. Personally, the features I love the most are the ability to configure triggers. This ensures that we can target the information to the right users. Review collected by and hosted on G2.com.

No downsides, certain features such as the guied tour we have difficulty using to its fullest capability, due to the dynamic nature of our app. Review collected by and hosted on G2.com.

The approach to guides is very intuitive and user-friendly breaking things down into multiple easy-to-follow steps! The backend interface is very easy to use but powerful at the same time. The need to refocus how you approach guides using Stonly really helps to simplify the content for end users! Review collected by and hosted on G2.com.

One thing I dislike is the limited number of images/media per page in a guide. GIFs render funny sometimes in the guide view which can be annoying. Working with very large guides can be cumbersome at times but still very manageable! This may be different now but an ability to import existing content from other help center services (Zendesk specifically) would be fantastic and make switching easier! Review collected by and hosted on G2.com.

It is a very interactive tool that embraces creativity. Review collected by and hosted on G2.com.

Sometimes, I feel a little lost, but it is only because I am a first-time user. Review collected by and hosted on G2.com.