Stonly Reviews & Product Details

I think over the last 2 years I've been using it they have been improving a lot on their features Review collected by and hosted on G2.com.

The U/X could be a little bit more friendly. The search bar doesn't save my last search result. Review collected by and hosted on G2.com.

Stonly allows me to build complex guides with specific logic - using just an easy CSS selector tool that simply allows me to select components of the page I want to highlight or guide the user through. Review collected by and hosted on G2.com.

There is a learning curve to Stonly - there are so many features and if/or/but/and/not functions that it is difficult to wrap your head around it all at first. Review collected by and hosted on G2.com.

Perfect for our help portal and the "in-website" walk-throughs and guides are so valuable.

Morgan, our CSM, really blew our minds by showing us examples of what we can do after she saw what we were doing and hoping to do.

You can trigger for first-time visitors, or visitors that have only visited a few times.

We are just getting started, but there is so much value we can deliver for our clients with Stonly. Examples: when we release new products, walk through new customers on first log-ins, and more.

And I love the Stonly Chrome extension. I've been building, previewing, and showing my colleagues ideas of what we can do without ever needing to make a "live change" to our website. Review collected by and hosted on G2.com.

I don't have anything negative to say. I promise -

We bought to replace our old knowledgebase for end users, but came away with so much more than we expected. Review collected by and hosted on G2.com.

Stonly's ability to present guides, or specific steps of guides interactively throughout our tool, just when our users need them, set them apart for us. Review collected by and hosted on G2.com.

There are some limitations to how flexibly the guides can be designed, but these are incrementally resolved by the Stonly team. Review collected by and hosted on G2.com.

The small bite-sized delivery system for information to the end customer is Ideal.

The options and methods available for linking and connecting steps and guides together are outstanding. The live tours are also a great tool that we are in the midst of deploying in our product now.

The Report issues tool is excellent for identifying problems and reporting to those who can fix it. Review collected by and hosted on G2.com.

It is very easy to get lost when creating guides and steps in Stonly. because everything is extremely granular and fragmented by design, it is possible to accidentally create the same information in multiple places (instead of 'linking' to relevant, already created steps. The real danger here is that should one version of the information be updated, and the other not, you end up with conflicting information in your system, which leads to poor customer experience. It would be nice if there was some way to get a birds-eye view of a knowledge base, including relevant links between steps and guides to minimize this issue.

Another missing element that would be highly desired is a functional "draft/approve" process. We currently use a folder outside of the main KB for new draft articles, however, should one of our lower-level team members be tasked with drafting an update to an existing guide, it is very hard to obtain a clear list of what guides have been edited, where and what has changed, and then as an admin, be able to review, approve and publish. Ideally I would desire some sort of list where the guide edit page is not opened, but rather a list of changes, when you click one you get a pop-up of before/after comparison, and then you can approve and publish without a page load.

The report issues function could do with a link in the resulting email to take you to the edit page for the doc. Currently we need to copy/paste the guide name from the email to the editor portal fo find the guide. This has on more than one occassion lead to the incorrect guide being edited (sometimes related to the topic in paragraph one of these notes)

When first loading the customer-facing site, the search field shows up, you can start typing, but then the search is cleared and you end up with part of your search term missing and have to start again (minor frustration, however, customers will experience this as a touchpoint of our product, not Stonly, wo it looks bad on our part)

For the tours, you have element selectors for ID and CSS selector. XPATH support would be highly desirable for some of the elements in our app. Review collected by and hosted on G2.com.

I can say that I received very good support from Stonly when I had to resolve a few issues recently. They explained a few things really well and also fixed a bug that I was asking for. While their system is not perfect, you can include this in our review if that helps StuRents. Review collected by and hosted on G2.com.

I would love to be able to create interactive user journeys like the ones offered by Jebbit. Review collected by and hosted on G2.com.

Stonly is an extremely powerful and effective tool. It is allowing us to guide our customers step-by-step through sensitive moments such as onboarding or while using online features.

The fact that Stonly can be managed in "IT-free" mode also makes it very flexible and particularly suitable for the needs of those who, in the Marketing or Customer Experience area, need to test the impacts of changes.

Last but not least, their Customer Success Managers are always present and proactive in analyzing data and proposing possible innovations.

Definitely highly recommended. Review collected by and hosted on G2.com.

Nothing for the moment, I hope it continues like this :) Review collected by and hosted on G2.com.

Stonly has taken internal and external-facing troubleshooting flows and allowed us to format them in a user-friendly interface. Our handling time is steadily decreasing and our customer experiences are much more consistent. Review collected by and hosted on G2.com.

The only downside to Stonly has been the inability to display guides for our customers on our Salesforce knowledge base, as I was able to use this feature in Zendesk before migrating. This is more a Salesforce restriction than a Stonly weakness, however. Review collected by and hosted on G2.com.

The Support is excellent, either via e-mail or recorded videos to help me with any issue I might have (incuding self-inflicted ones). Review collected by and hosted on G2.com.

There are a few things that I would like to be enhanced, for instance the checklist.

Stonly has always taken time to actually listen and try to understand my needs and suggestions, so I hope that these are somewhere on the road map. Review collected by and hosted on G2.com.

the easyness on bouth sides, our as a company and the costumers side. And the good customer support. Review collected by and hosted on G2.com.

Not having Hubspot integration and its sould be more picture options Review collected by and hosted on G2.com.