Square is relatievly user friendly. They have been around for a long time so I feel like most people have seen or used them before in some capacity. This makes is easy to train new employees on it and also shows customers we are using a trustworthy product. Review collected by and hosted on G2.com.
Sometimes I feel that Square can be a little slow to evolve. There are some things users have been asking for that still have not come to fruition. Review collected by and hosted on G2.com.
Video Reviews
Square Point of Sale Review
I'm My Own Bookseller, Thanks to Square
Great for stores that do small volume
809 out of 810 Total Reviews for Square Point of Sale
Overall Review Sentiment for Square Point of Sale
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Everything!
We love Square! We are on the beta team for Square for Restaurants and everyone is so pleasent to work with.
I love how everything integrates into Square and when we have a feature that we would love to see Square is there to listen to us.
Everything is so easy to set up and fairly easy to understand.
What I love as well, is that we are able to easily pack up our POS for when we have off site events, which is very often during the summer months. Review collected by and hosted on G2.com.
Being a restaurant we have operating hours that differ from the standard office hours.
The support line for Square for Resturants closes at a set time and when something breaks overnight, we have to wait until it reopens in order to call for support. Review collected by and hosted on G2.com.
The Square POS is by far the easiest POS we have used (we have been through 3 others in the past). Both the front end and the back end are intuitive , and adding and editing products is a breeze. Also the integrations with accounting software (we use Xero) and other solutions is great. The support is also 2nd to none (there's always a human available at the end of the phone).
The hardware is also very nice. We use the Square Register and Square Stand. Review collected by and hosted on G2.com.
occasionaly we run up against limitations. (for example we want to be able to easily apply a discount to a combination of items, but not others, but there isn't that functionality just yet, but there is always a work around, and they are always improving and working on these things). Review collected by and hosted on G2.com.
I like that Square POS does all the things you look for or want all in one system. It doesn't just take payments, it also has a loyalty program, email & text marketing, I can take orders in-person or online which created an app just for my business. If there's for some reason there's something it doesn't have, then there's 3rd party app integrations that works seamlessly which is great for me since I'm not techy it's been so easy to setup and use right away. Review collected by and hosted on G2.com.
The downside to Square POS is that since it tries to be a jack of all trades, since it does cover well so many different businesses, industries, that would all operate a little different, sometimes it does get a bit confusing when setting up the first time, but Square has great customer support, whether that's the help articles to walk you through and explain, the community forums where you can ask other fellow sellers for their experiences, or the customer support calls, chat, and email ticket system. There's always a way to find the answers you're looking for. Review collected by and hosted on G2.com.
Training is easy, visual representations of products and choices are good for staff, subscription billing linked to customers in the POS and gift card redemption ease are great for the business. The POS is a daily use item for us and we run it on our Square Register as well as on computers, the square terminal, and our personal devices when need arises. We switched from another provider and the changeover was very easy and training was a breeze. Square offers a great library and online community for help.
We have had a lot more success in accuracy in transaction ringing by new trainees. Review collected by and hosted on G2.com.
Some of the integration with online syncing was tricky at first but those issues have been worked out over time and Square is very receptive of feedback. Review collected by and hosted on G2.com.
Square Point of Sale makes running a small boutique and skincare studio easy for me day-to-day. I've used it for record-keeping, sales, reports, and planning since about 2012. It was super easy to get started. I like that each year a few new features are added. The ability to just use an iPad or my phone is game-changing so I don't have to invest in expensive hardware. The software is easy to use-- if you can use a phone you can use this. Over the years I've upgraded and downgraded as sales or business shifts. My favorite part is I can see my sales information all the way back to 2012. It can be as basic or in-depth as you want. I feel it has grown as my business grew. Review collected by and hosted on G2.com.
I think it could do more. There are several features I'd like to see added. New Review collected by and hosted on G2.com.
After a decade of frustration with five different POS systems at Whisky Run Golf Club, Square POS has proven to be a game changer. None of the previous systems, even those labeled as 'best in class,' could hold a candle to what Square offers.
Square provides an all-in-one solution that integrates seamlessly across multiple facets of our operations. From retail to food and beverage, professional services to invoicing, it's all covered with modern, user-friendly software. The ability to manage our website, e-commerce, gift cards, loyalty programs, and marketing in one place has streamlined our business like never before.
Since adopting Square, we've seen our revenue double, largely thanks to the innovative loyalty solution. This feature alone has provided the highest return on marketing investment we've ever experienced. The system's ease of use and comprehensive reporting have allowed us to make informed decisions quickly, enhancing customer satisfaction and operational efficiency.
There are probably more fantastic aspects of Square that I haven't even touched upon here, but the impact it has had on our club is undeniable. Square isn't just a POS system; it's the backbone of our business strategy, pushing us towards success in ways we hadn't imagined possible. Highly recommended for any business looking to truly elevate their service and sales. Review collected by and hosted on G2.com.
Being such a large company, Square sometimes overlooks unique feature requests from smaller businesses. This can mean that some of the specialized needs or innovative ideas don't always get the attention or development they might in a more niche-focused POS provider.
However, this is a minor complaint when set against the backdrop of all the benefits Square brings to the table. The positives overwhelmingly outweigh these small negatives, making Square an indispensable part of our daily operations. Review collected by and hosted on G2.com.
Across the board, Square has done a LOT to improve their platform for the betterment of their users. I like that there are so many different reports, capabilities, user interface customization, the online sector being taken into account, and so on. Truthfully, Square has developed a platform so robust in comparison to its beauty/wellness counterparts that it's hard to think of each individual thing I like best.
In general, I'd have to say the thing I like best about Square POS is seeing how much it has grown in the 7 years I've been using it. Review collected by and hosted on G2.com.
Fragmentation and user capability.
I run a complex hair and scalp service business. It is impossible, so I'm told, to get the capabilities that businesses on the "Retail" POS get because I'm a part of "Appointments" and that's not something that can be offered. Um...what? So because I run an appointment-based business, I'm not authorized to have the full capabilities for shipping, inventory, etc.? Do I not also have retail in my business that would benefit from "Retail" capabilities? Review collected by and hosted on G2.com.
Best part of Square Point of Sale is how easy it is to onboard and get selling. Very easy and intuitive to add your items. Deposits are normally available in your bank account the following business day so it helps with cash flow. Reasonably priced add-on features let you add functionality as your business grows, such as loyalty, customer tracking, etc Review collected by and hosted on G2.com.
The only real downside to Square Point of Sale is the inability to adjust prices of items in the cart on the fly. Review collected by and hosted on G2.com.
Square POS makes it super easy to sell your products and services, and offers a complete package to help provide great service to your customers. Especially for busy locations where speed and efficiency is important, Square helps keep you organized Review collected by and hosted on G2.com.
Because there are so many features it may take you a while to learn where everything is located, but once you get a system and routine down it becomes a habit. Review collected by and hosted on G2.com.
I use Square to run my retail service business, take appointments for lessons, and run a full service bar and restaurant with one piece of software. Everything is all in one place. From staff scheduling, to inventory, menu items, loyalty program, online food ordering and much, much more. Review collected by and hosted on G2.com.
Some functional items may not be you think that they might be, however the new Square AI in the search bar has made this easier. Review collected by and hosted on G2.com.
