Spryker Cloud Commerce OS Reviews (141)

Reviews

Spryker Cloud Commerce OS Reviews (141)

4.4
141 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product's flexibility and modularity, which allows for tailored e-commerce solutions that meet diverse business needs. The platform's scalability and performance enable rapid development and deployment, making it suitable for complex projects. However, many note a steep learning curve for new developers, which can hinder initial setup.

Pros & Cons

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Verified User in Machinery
IM
Verified User in Machinery
Mid-Market (51-1000 emp.)
"The best system to express your individuality"
5/5
What do you like best about Spryker Cloud Commerce OS?

100% customizable processes with the state machine

Clean architecture

Nothing is impossible

With PaaS+, many helpful tools are given, which help reduce project maintenance and keep the code clean.

Code Upgrader

Helpful community! Review collected by and hosted on G2.com.

What do you dislike about Spryker Cloud Commerce OS?

With the given flexibility, you need more skills than running a Magento store.

Documentation is not always complete.

Steep learning curve but absolutely worth it. Review collected by and hosted on G2.com.

Response from Samuel Pais of Spryker Cloud Commerce OS

Thanks for your review. We are grateful to see that our state machine is providing the agility you need to customize your processes while keeping the code clean and comprehensive. With great power comes great responsibility, so our academy team at Spryker is constantly working on courses and content to enable your teams. Our e-learning is free of charge.

See how Spryker Cloud Commerce OS improved
AW
Andreas W.
Enterprise (> 1000 emp.)
"Modular design for scalable e-commerce needs"
3.5/5
What do you like best about Spryker Cloud Commerce OS?

Spryker Commerce OS shows a modular design and has strong API capabilities, catering well to scalable e-commerce needs, especially in terms of complex B2B sales structures. Review collected by and hosted on G2.com.

What do you dislike about Spryker Cloud Commerce OS?

However, initial setup complexity and less user-friendly documentation might create challenges for newcomers. Customisation demands technical expertise which may limit its accessibility for smaller teams. Generally stable, extensive customisation could lead to occasional hiccups. Review collected by and hosted on G2.com.

Response from Samuel Pais of Spryker Cloud Commerce OS

Hi Andreas, thanks for your review - highly appreciated! We acknowledge that diving into our modern technology implies a steep learning curve. Over the last months, we kept executing several initiatives to make the onboarding easier and faster - those include our newly introduced community alongside upcoming hackathons, video-based training in our Academy, and improved documentation. Our product team would be eager to learn more about what you are still missing in our product. Feel free to get in contact with your Spryker Contact, so we can connect you with our Product Lead.

Verified User in Hospitality
AH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"I m still learning"
4/5
What do you like best about Spryker Cloud Commerce OS?

The simplicity to manage products, as tecnical datas and other specificities. Review collected by and hosted on G2.com.

What do you dislike about Spryker Cloud Commerce OS?

I feel it is very "product friendly", for other type of contents, its harder to understand what you can do pr not. Review collected by and hosted on G2.com.

Verified User in Cosmetics
AC
Verified User in Cosmetics
Enterprise (> 1000 emp.)
"Spryker is a powerful E-Com Toolbox with a very modular setup."
3.5/5
What do you like best about Spryker Cloud Commerce OS?

- Growing fast, future-proof solution

- Modular and very flexible setup

- Existing modules for 3rd parties (payment, tax calculation...)

- Excellent documentation available online

- Nice Look&Feel of the backoffice Review collected by and hosted on G2.com.

What do you dislike about Spryker Cloud Commerce OS?

- Default configuration of the system is not always setup in the way most ecom websites would require it, more configuration required compared to some other ecom tools.

- Headless frontend (not Yves) seems to be more complex than expected as GlueAPI does not always provide all required information OOTB

- While the backoffice Look&Feel is very nice, the general UX of it could be improved (less views/less clicks)

- Poor Reporting/Dashboard features makes it almost mandatory to use external BI Tool even for checking basic sales data. Review collected by and hosted on G2.com.

Response from Samuel Pais of Spryker Cloud Commerce OS

Your review is very welcome. Thanks for taking the time. Due to the high level of diversity within our customers' business cases and models, we decided to provide customers with a basic starting point, allowing you to customize it to your need. Yet, we will continue creating more documentation to share best practices with our customers. We also will continue closing the gap in API-ready capabilities. Finally, you can look forward to some updates on reports & dashboards later this year.

Verified User in Supermarkets
US
Verified User in Supermarkets
Enterprise (> 1000 emp.)
"Clean and innovative, on a good way"
3.5/5
What do you like best about Spryker Cloud Commerce OS?

- clear and clean architecture

- seperated modules

- API ready

- follows clean code principles

- performance aware Review collected by and hosted on G2.com.

What do you dislike about Spryker Cloud Commerce OS?

- mixed up code along version updates (could be commented)

- longlife deprecations

- deprecation markes without alternatives

- longterm learning Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"A promising start"
4/5
What do you like best about Spryker Cloud Commerce OS?

Spryker has an easy user interface and it's quite simple to step in Review collected by and hosted on G2.com.

What do you dislike about Spryker Cloud Commerce OS?

Difficult to get what are the 'out of the box' features. Review collected by and hosted on G2.com.

TH
Tomislav H.
E-Commerce Director
Enterprise (> 1000 emp.)
"Complex Solution with potential to become the leader in E-Commerce"
4/5
What do you like best about Spryker Cloud Commerce OS?

- The willingness to support and help their clients is second to none

- Spryker cares for their client's success and invests massive effort into projects

- Platform offers extreme flexibility to build whatever is needed in a relatively short time

- Architecture and modularity are future-proofed when compared with other E-Commerce platforms

- Developers like using concepts and technologies Spryker is based on

- Spryker is regularly evolving, i.e., the academy is regularly adding new courses/trainings, Spryker App Composition Platform, etc.

- If you have an experienced internal dev team composed of med/sen FTEs with detailed project plans in terms of scope/timeline/budget, then Spryker is the way to go Review collected by and hosted on G2.com.

What do you dislike about Spryker Cloud Commerce OS?

- Almost non-existing developer community, documentation for developers often not up to date

- Onboarding for developers proved to be extremely long and hard (juniors up to one year, mediors 6 months and more, seniors from 3-6 months)

- Everything can be done; however you must follow the Spryker way (which sometimes is not easy to comprehend) and more than often increasing effort and prolonging the time for delivery

- Best suitable for building MVPs with basic needs in terms of features/functionalities/integrations and then increasing the complexity gradually over the time; in cases when re-platforming is needed, tremendous effort has to be invested in building custom features and functionalities increasing time-to-market

- Not covering complex grocery use cases (catchweight products, timeslots, logistics, integrations), a lot of OOTB features and functionalities provide basics, so they either must be developed from scratch or heavily reworked

- Even though it is PaaS, internal DevOps resources are a must-have, for the majority of AWS settings read-only privileges are granted, increasing the time and effort to make changes (everything has to be done via tickets on Spryker Support Portal)

- Frontend Yves is based on pure js. twig for templates and SCSS making it hard to find/hire frontend devs willing to work with that stack

- Hard to upgrade to newer versions since there is a lot of modules and inter-dependencies to take care of Review collected by and hosted on G2.com.

Response from Samuel Pais of Spryker Cloud Commerce OS

Thanks for your review and its level of detail. It will help us further improve our initiatives. We want to give you some feedback on some of your points mentioned. Regarding the overall developer experience, we are happy to share that we heavily invested and will further invest in our community and academy efforts alongside our documentation. You can look forward to more content that helps you build your business use cases. In addition, our roadmap includes several key initiatives addressing your current needs including frontend capabilities, DevOps, and more. Thanks again for your review and do not hesitate to contact us at any time.

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Good product for complex setup but poor in basic out of the box features"
3.5/5
What do you like best about Spryker Cloud Commerce OS?

The fact that it can be easily tailored to need. Review collected by and hosted on G2.com.

What do you dislike about Spryker Cloud Commerce OS?

There is many basic ecom fetures missing that you would find from competitors products Review collected by and hosted on G2.com.

Response from Samuel Pais of Spryker Cloud Commerce OS

We appreciate you taking the time to review your experience with Spryker. Our product team is constantly enhancing our technology, resulting in a greater set of core functionalities and capabilities. We encourage you to reach out to your corresponding Spryker contact to let us know what kind of use case you are currently struggling to create with Spryker. It's a valuable insight we are happy to incorporate into our product roadmap, making sure we enable you with the right technology to fuel your business.

Miguel O.
MO
Miguel O.
Product Owner
Small-Business (50 or fewer emp.)
"Spryker the ecommerce tool for 2023"
5/5
What do you like best about Spryker Cloud Commerce OS?

We recently launched a multiregional experience with multiple warehouses and stores in the same instance of Spryker. This was initially a challenge, but with the proper guidance, we could launch on time and provide an excellent experience for our customers. Review collected by and hosted on G2.com.

What do you dislike about Spryker Cloud Commerce OS?

Some issues have come up on the roadmap to maintain Spryker up to date; We need to plan this next year carefully and implement a consistent update approach to our backlog. We will need time from our development team to spend on this regular update.s Review collected by and hosted on G2.com.

Response from Samuel Pais of Spryker Cloud Commerce OS

Thanks, Miguel for your review. It means a lot to us customers for taking the time to leave their feedback. The investment into modern commerce technology might come with a caveat of proper planning and resource management. Our academy team is your best partner to make sure your dev team is equipped with all it takes to take on those opportunities. Feel free to get in contact with your respective Spryker contact to discuss that in more detail.

José Manuel E.
JE
José Manuel E.
Head of Digital Commerce
Small-Business (50 or fewer emp.)
"Top of the line TCO, TTM, scalability, and support"
5/5
What do you like best about Spryker Cloud Commerce OS?

Spryker's mix of composability and packaged business capabilities enabled us to build and launch an MVP in only six months with a small team. When the time came to quadruple our business in a multi-store structure, the platform's flexibility allowed us to complete the ramp-up in a couple of months. The team at Spryker is invested in our success, supporting us every step of the way. Review collected by and hosted on G2.com.

What do you dislike about Spryker Cloud Commerce OS?

So far, we have not found any relevant roadblocks or flaws worth mentioning. Review collected by and hosted on G2.com.

Response from Samuel Pais of Spryker Cloud Commerce OS

We appreciate you taking the time to leave a review about Spryker, José! Seeing your business flourish within only six months, reaffirms our vision to build a technology to unlock business outcomes. Please stay an integrable part of our success by sharing your ideas and feedback with us on a regular basis.