Sprig Pros and Cons

Sprig has been a gamechanger for in product feedback collection. Its ability to seamlessly target users and capture insights at scale has transformed how we gather feedback. It delivered both high volume and high quality responses with minimal operational overhead.

Before Sprig, running early access and beta programs required significant program management effort, often yielding low response rates or weak signals. With Sprig, we could autonomously collect a steady stream of quality feedback, allowing teams to monitor real-time sentiment using their AI powered analysis.

The real unlock came when we integrated Sprig with Enterpret. Suddenly, in product feedback wasn’t just a siloed data point. it became part of a unified feedback ecosystem, alongside sources like Zendesk, Twitter, and Reddit. This gave the entire company a single, searchable source of truth, making it easier to identify trends, validate decisions, and stay connected to user needs at scale.

If you’re looking to build a continuous loop between user insights and product decisions, Sprig (especially when paired with Enterpret) is a must-have. Review collected by and hosted on G2.com.

Sprig's billing model can be very confusing and rather expensive. It's not very clear how it works and how to manage it in an optimal way. Also the way they format their data exports through the API is really tricky as well and takes a lot of time to reformat into a usable way. Review collected by and hosted on G2.com.

Studies look great and are super easy to create.

Basic implementation is easy with the javascript SDK (though adding events could be a little easier for us - more on that in the next section).

The AI summaries are super helpful. As a result we've seen solid organic adoption with our PMs who are lunching quite well designed surveys with minimal support! Review collected by and hosted on G2.com.

If you use segment it's easy to bring your existing events etc in however it lacks a public API to send events. If it supported Snowflake data sharing, brining attributres from our warehouse would make implementation even quicker! Review collected by and hosted on G2.com.

The ease of setting up surveys. Sprig makes it very easy to get in-app surveys set-up and deployed in super fast time. Im impressed with the bespoke dashboards that can be set up to view data and the look and feel of the UI is great - not to clunky and very smooth. The support team are also great with solving any issues or questions I have - highly recommend! Review collected by and hosted on G2.com.

The only thing would be that as Im based in the EMEA timezone, getting support can take longer that I would like - but as soon as the team are online, the support is swift and the team are very quick to make things happen. Review collected by and hosted on G2.com.

My company primarily utilized Maze, to which we were highly attached. Maze was exceptionally user-friendly (for designers), and features such as hotspots proved to be extremely valuable for our data interpretation. Sprig offers a similar yet distinct set of functionalities, so making the decision to switch was not a quick one. To address our concerns, the product team convened a formal meeting with representatives from Sprig before finalizing our decision.

One aspect of Sprig that I particularly appreciate is their customer support, which effectively addressed my numerous inquiries—something I did not experience with Maze. Additionally, Sprig frequently conducts webinars and provides one-on-one customer support, which has significantly enhanced my ability to efficiently use its tools.

A notable advantage of Sprig is its ease of use, even for individuals outside the design team, leading to increased adoption among product personnel. Although certain features, such as hotspots, are not yet available (with plans for future implementation), Sprig is committed to continuous improvement and feature expansion. Review collected by and hosted on G2.com.

I have already addressed this matter; however, certain features are currently unavailable. This is not a significant issue, as Sprig frequently communicates about upcoming features and is consistently focused on making improvements. Review collected by and hosted on G2.com.

Using Sprig has enabled our small, but might research team to double the number of studies we're running and cut in half the time it takes us to go from study to actionable insight. It's also very easy to implement a new sprig and the ability to have unlimited seats in our account means many stakeholders can view results in real-time and take action even sooner. Review collected by and hosted on G2.com.

If Sprig had a few more survey capabilities, we may be able to expand the usage to other departments and research needs. Would also really love to test prototypes (with video/audio recording) on mobile! Review collected by and hosted on G2.com.

The fact that it integrates so easily out of the box with our front end. I've had a few challenges here and there getting things to work, but the customer support team is always easy to contact and get help from. I like how easy it is to see the metrics, and the AI summary is very useful. Overall, it's a great product! Review collected by and hosted on G2.com.

I really can't think of anything. It fulfills all of my needs. Review collected by and hosted on G2.com.

Sprig allows my company to understand the in-the-moment experience of our users, greatly reducing recall bias. Many studies can be implemented without engineering effort, allowing us to rapidly answer research questions.

The Sprig support and Eng teams are always quick to answer our questions. Review collected by and hosted on G2.com.

More advanced studies requires Eng support.

Survey logic is not as advanced as Qualtrics or other more robust platforms. Review collected by and hosted on G2.com.

- The tool is very easy to set up on web

- Creating, targeting and launching a survey is very easy and you can have a survey running in no time

-They have a really good template library

- The UI is very minimal non invasive

- Very good and responsive support team! Review collected by and hosted on G2.com.

- Implementation for our app was a more involved process that took the developers more time than expected. Review collected by and hosted on G2.com.

Sprig has been very easy to set up and easy enough to use that everyone on our team can self-serve. We've enjoyed using the surveys and heatmaps. The screen recording software is also very helpful for the design team to understand usability. We're very happy with our decision to switch to Sprig. Review collected by and hosted on G2.com.

Not necissarily a dislike of Sprig, but heatmaps in general lack enough clarity to true make decisions from. Due to the complexity of some of our interfaces, it's hard to determine what was actually clicked or viewed. Review collected by and hosted on G2.com.

I love Sprig's survey tool for hearing immediate feedback from customers when they complete our flows or abandon flows. The replay feature is a great value add for these surveys. I've been able to identify several severe bugs that have gone completely unoticed by product teams simply by reading open responses and watching replays. I also love asking customers if they would like to participate in interviews. This allows me easy access to a pool of customers for further UX research.

I use Sprig every week to check in on customer sentiment and monitor for new problems. Review collected by and hosted on G2.com.

Getting support from engineers to help set of events in Sprig can be a pain. I've been exploring Sprig's no-code events for survey targetting and it seems to work well, although a bit tricky to understand at first. Review collected by and hosted on G2.com.