Sprig Features
What are the features of Sprig?
User Response Methods
- Survey
Participant Selection
- In-App
Insights
- Analytics
- Collaboration
- Sorting
Survey Management
- Survey Builder
- Question Types
- Templates
- Survey Distribution
Survey Customization
- Branching/Skip Logic
- Branding
Survey Insights
- Reporting & Analytics
- BI Tools Integration
- Data Exporting
- Permissions
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Filter for Features
Analysis
Conversion Opportunities | Identifies poorly performing or problematic areas of a web page | Not enough data | |
Side-By-Side Analysis | Overlays heatmaps on top of existing web pages | Not enough data | |
Mobile Device Analysis | Optimizes to gather insight about mobile web browser visitors | Not enough data | |
Data Quantification | Contextualizes web visitor behavior beyond pure data points and statistics | Not enough data | |
Webpage Element Analysis | Analyzes the performance and effectiveness of forms, call-to-actions, links, etc. that appear on a web page | Not enough data |
Reporting
Heat Maps | Aggregates and visualizes webpage clicks, scrolls, and movement data into color-coordinated data points | Not enough data | |
Session Replays | Records web visitor sessions | Not enough data | |
Monitoring | Tracks and monitors web visitor behavior | Not enough data | |
Data Segmentation | Segments collected data on predetermined criteria | Not enough data |
User Response Methods
Survey | Text-based surveys or quizzes related to user experience. This feature was mentioned in 61 Sprig reviews. | 95% (Based on 61 reviews) | |
Video Snippets | As reported in 43 Sprig reviews. Individually recorded video clips based on situations or prompts. | 76% (Based on 43 reviews) | |
Video Interview | As reported in 39 Sprig reviews. One-on-one video conferences with users. | 62% (Based on 39 reviews) | |
Text/Notes | Text responses to situational prompts. This feature was mentioned in 40 Sprig reviews. | 74% (Based on 40 reviews) |
Participant Selection
In-App | Based on 51 Sprig reviews. Intercepting users during application usage. | 93% (Based on 51 reviews) | |
On-Site | As reported in 41 Sprig reviews. Intercepting visitors while on particular webpage. | 78% (Based on 41 reviews) | |
Recruitment Pool | Based on 40 Sprig reviews. Vendor-provided database of respondents. | 71% (Based on 40 reviews) |
Insights
Analytics | Actionable data generated from user responses. This feature was mentioned in 57 Sprig reviews. | 79% (Based on 57 reviews) | |
Collaboration | Collaborative tools for analyzing or repurposing responses. This feature was mentioned in 53 Sprig reviews. | 80% (Based on 53 reviews) | |
Sorting | Based on 45 Sprig reviews. Tools for tagging, storing, and searching responses. | 73% (Based on 45 reviews) |
User Behavior
Click Tracking | Based on 12 Sprig reviews. Tracks where users are clicking on a web page. | 67% (Based on 12 reviews) | |
Mouse Movement | Tracks mouse movement over a web page. This feature was mentioned in 11 Sprig reviews. | 67% (Based on 11 reviews) | |
Frustration Tracking | Based on 10 Sprig reviews. See where users experience the most difficulty on a web page. | 58% (Based on 10 reviews) |
Visitor Information
User Identification | Collects user information (location, IP address, email, etc.). 14 reviewers of Sprig have provided feedback on this feature. | 82% (Based on 14 reviews) | |
Search Box | Search sessions by keywords or IP address. 12 reviewers of Sprig have provided feedback on this feature. | 72% (Based on 12 reviews) |
Product Analytics
Account-Level Analytics | Ability to see analytics at the account level. 16 reviewers of Sprig have provided feedback on this feature. | 78% (Based on 16 reviews) | |
User-Level Analytics | Ability to see analytics at the user level. 15 reviewers of Sprig have provided feedback on this feature. | 73% (Based on 15 reviews) | |
Segmentation | Based on 18 Sprig reviews. Ability to compare usage across segments such as role, company size, etc. | 74% (Based on 18 reviews) | |
Funnels | As reported in 16 Sprig reviews. See how users move though a product via grouped page sequences | 65% (Based on 16 reviews) | |
Alerts | Receive automated alerts and reports based on gains or losses in performance. This feature was mentioned in 13 Sprig reviews. | 64% (Based on 13 reviews) | |
Multi-Product Analytics | As reported in 13 Sprig reviews. View analytics for multiple products in a single dashboard, including cross-product engagement | 67% (Based on 13 reviews) | |
User Scoring | As reported in 14 Sprig reviews. Scores customers and visitors to identify at-risk or thriving accounts. | 75% (Based on 14 reviews) | |
Integrations | As reported in 16 Sprig reviews. Breadth and functionality of integrations with third-party products. | 74% (Based on 16 reviews) |
Analytics
Net Promoter Score (NPS) | Calculates net promoter score (NPS) using customer feedback data. | Not enough data | |
Customer Satisfaction (CSAT) Score | Calculates customer satisfaction (CSAT) score using customer feedback data. | Not enough data | |
Customer Effort Score (CES) | Calculates customer effort score (CES) using customer feedback data. | Not enough data | |
Gamification | Provides gamification tools to incentivize employees to leverage customer feedback insights. | Not enough data |
Customization
Stakeholder Management | Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. | Not enough data | |
Multilanguage Support | Allow users to create surveys and repond to customer feedback in a variety of languages. | Not enough data | |
Multiple Branding Support | Allows users to deploy surveys and intake feedback data for multiple brands. | Not enough data | |
Vertical-specific Solutions | Vendor provides industry- or role-specific experience management solutions. | Not enough data |
Feedback Management
Tagging | Tag content to organize and assign to specific departments or categories | Not enough data | |
Segmentation | Break down a population of users by demographics, sequence actions, time, and able to build custom segments. | Not enough data | |
Custom Reports and Dashboards | Allows users to easily build customized reports and dashboards. | Not enough data |
Feedback Analysis
Thematic Analysis | Identifies key phrases, themes, and patterns within a given text | Not enough data | |
Sentiment Analysis | Outputs the sentiment (positive or negative) of a given text | Not enough data | |
NPS/CSAT Scoring | Measures and reports on NPS, CSAT, or other metrics over time | Not enough data |
Feedback Sources
Online Reviews | Analyzes feedback from online reviews | Not enough data | |
Surveys | Analyzes feedback from surveys through built-in survey features or integrations with survey tools | Not enough data | |
Social Media | Analyzes customer feedback from social media | Not enough data | |
Customer Service Channels | Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat | Not enough data |
Survey Management
Survey Builder | As reported in 65 Sprig reviews. Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor | 92% (Based on 65 reviews) | |
Question Types | Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings This feature was mentioned in 64 Sprig reviews. | 89% (Based on 64 reviews) | |
Templates | Offers pre-built templates for creating surveys with different audiences or use cases This feature was mentioned in 57 Sprig reviews. | 87% (Based on 57 reviews) | |
Survey Distribution | Provides tools for distributing surveys through email, SMS, social media, etc. This feature was mentioned in 61 Sprig reviews. | 86% (Based on 61 reviews) |
Survey Customization
Branching/Skip Logic | Helps create more intelligent surveys based on respondent's actions and answers 53 reviewers of Sprig have provided feedback on this feature. | 82% (Based on 53 reviews) | |
Branding | As reported in 51 Sprig reviews. Allows users to customize survey colors, logos, and URLs to match company branding | 81% (Based on 51 reviews) | |
Multimedia Support | Based on 41 Sprig reviews. Ability to embed videos, photos, or other rich media | 69% (Based on 41 reviews) | |
Multilingual Surveys | Allows for creation of surveys in different languages and advanced survey translation 36 reviewers of Sprig have provided feedback on this feature. | 71% (Based on 36 reviews) |
Survey Insights
Reporting & Analytics | Provides tools to visualize and analyze data 60 reviewers of Sprig have provided feedback on this feature. | 81% (Based on 60 reviews) | |
BI Tools Integration | As reported in 48 Sprig reviews. Allows integration with third -party reporting and business intelligence applications | 69% (Based on 48 reviews) | |
Data Exporting | Based on 58 Sprig reviews. Allows users to export reports from the product into an .xsl, .csv, or .pdf file | 80% (Based on 58 reviews) | |
Permissions | As reported in 51 Sprig reviews. Allows administrators to set permissions on viewing, filtering, or sharing survey results | 85% (Based on 51 reviews) |
Generative AI
AI Text Summarization | Based on 42 Sprig reviews. Condenses long documents or text into a brief summary. | 81% (Based on 42 reviews) |
