93 Sprig Reviews
Overall Review Sentiment for Sprig
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I love the ease of spinning up a new study on a website. It's so simple to start collecting data from visitors and there are endless opportunities for creating user friendly prompts, surveys, prototypes, etc. Review collected by and hosted on G2.com.
It's incredibly easy to forget that you have an event triggering once it's live. You have to not just end the study or survey but archive the event too. We've found ourselves in more than one instance where the event continues to trigger, despite not being tied to a live study and eating up all of our MTUs or incurring overages. YIKES. Review collected by and hosted on G2.com.
We mainly use Sprig for surveys on our existing customer base segmented by audience. The filters really help us determine what segment we want to survey and on what pages. I also really like Sprig's AI analysis of open answers and how it clusters them into themes. Review collected by and hosted on G2.com.
The usability test feature is not really intuitive and doesn't allow you to add links other than prototype links. When we we're doing an audio test, it didn't work because of this limitation. Review collected by and hosted on G2.com.
Get all data in one place which help us analyze data properly Review collected by and hosted on G2.com.
There are some more connectors which can be added so that we can connect it with multiple systems Review collected by and hosted on G2.com.
I think that the way the feedback is collected and categorized is really helpful. All the tasks that you need to test your survey participants on are recorded and transcribed instantly, and if you enable screen recording, you are able to view their pathing and see in real time, if they're struggling in specific areas of your designs. Also, Sprig has the responses to the questions automatically categorized into themes that highlight the key takeaways from the survey. All in all, it makes it really easy to review all of the feedback coming in and saves me so much time with synthesizing the data. I am definitely going to be using Sprig from now on to conduct user interviews and usability tests with my customers. Review collected by and hosted on G2.com.
The biggest gripe I have with Sprig is that when I embed a prototype from Figma into the recorded tasks, the resolution of the prototype is very small, despite the fact that I am designing for a desktop. I have adjusted the settings, increased the wireframe size, and googled other potential ways to increase the resolution size for our survey participants, but nothing has worked and some have even said that they cannot do specific tasks because the font size is too small. If there is some sort of best practice (recommended wireframe size, settings, etc), that should be specified somewhere on the UI near where you input the prototype link.
Additionally, I had a couple survey participants state that the task came up with a black screen and that the prototype did not show, which was unfortunate. And lastly, it would be nice if our pariticpants could go back in case, they accidentally selected the wrong answer or forgot to mention something in the comments. Review collected by and hosted on G2.com.
Spring is brain dead simple to set up and use. If you have even the slightest experience in tools like Google Analytics, you can start up and run a survey in seconds. Review collected by and hosted on G2.com.
Spring has started to clutter itself with AI features, and other unnecessary things we just don't use. Review collected by and hosted on G2.com.
very easy to use + the option to see videos + connect to amplitude Review collected by and hosted on G2.com.
Not to be able to see it per time frame. we are running an ongoing survey so if I want to analyze the change per month without create a new survey, I need to download it to excel. in addition, if I run it to analyze an experiment, I have the experiment as a property in excel but I cannot see it easily in sprig.
I want to see in 1 sprig, the results per each varient in the experiment and not to open a new spring. why? we have only 20 sprigs per month to all the company and many PM want to use it Review collected by and hosted on G2.com.
best thing about Sprig is its AI-powered analysis capability. I was honestly blown away by how it automatically processes user feedback and turns it into actionable insights Review collected by and hosted on G2.com.
The custom pricing model based on survey volume means costs can add up quickly if you're doing extensive user research Review collected by and hosted on G2.com.
Set up is very easy and adding attributes to target users is also a breeze Review collected by and hosted on G2.com.
Hitting MTUs very easily and quickly. Also the 10 active surveys limit has brought some restrictions Review collected by and hosted on G2.com.
Its super easy to setup, sitting on top of your existing techstack either through Segment or a Java SDK. Works really nicely, and customer support is always quick to respond. Review collected by and hosted on G2.com.
There are some weird UI behaviors and not everything is immediately obvious for how it should work - such as cloning a survey or chaining multiple surveys together. Review collected by and hosted on G2.com.
