Sprig Reviews & Product Details

It's easy to use by both my team and users whom we sent the tests out to. Review collected by and hosted on G2.com.

Sometimes it can be hard to reorder and navigate many questions in a test, but you get used to it. Anytime I've wished something to be different, the Sprig team has listened and offered an improved experience in their next round of updates. There Review collected by and hosted on G2.com.

My company primarily utilized Maze, to which we were highly attached. Maze was exceptionally user-friendly (for designers), and features such as hotspots proved to be extremely valuable for our data interpretation. Sprig offers a similar yet distinct set of functionalities, so making the decision to switch was not a quick one. To address our concerns, the product team convened a formal meeting with representatives from Sprig before finalizing our decision.

One aspect of Sprig that I particularly appreciate is their customer support, which effectively addressed my numerous inquiries—something I did not experience with Maze. Additionally, Sprig frequently conducts webinars and provides one-on-one customer support, which has significantly enhanced my ability to efficiently use its tools.

A notable advantage of Sprig is its ease of use, even for individuals outside the design team, leading to increased adoption among product personnel. Although certain features, such as hotspots, are not yet available (with plans for future implementation), Sprig is committed to continuous improvement and feature expansion. Review collected by and hosted on G2.com.

I have already addressed this matter; however, certain features are currently unavailable. This is not a significant issue, as Sprig frequently communicates about upcoming features and is consistently focused on making improvements. Review collected by and hosted on G2.com.

Most Helpful Aspects of Sprig:

Real-time user feedback for more accurate insights.

AI-powered analysis to quickly extract trends.

Seamless integrations with analytics tools.

User-friendly & no-code setup for easy survey deployment.

Video feedback support for deeper insights. Review collected by and hosted on G2.com.

Small ecosystem, new, uncertain future, fewer tools. Review collected by and hosted on G2.com.

Using Sprig has enabled our small, but might research team to double the number of studies we're running and cut in half the time it takes us to go from study to actionable insight. It's also very easy to implement a new sprig and the ability to have unlimited seats in our account means many stakeholders can view results in real-time and take action even sooner. Review collected by and hosted on G2.com.

If Sprig had a few more survey capabilities, we may be able to expand the usage to other departments and research needs. Would also really love to test prototypes (with video/audio recording) on mobile! Review collected by and hosted on G2.com.

The fact that it integrates so easily out of the box with our front end. I've had a few challenges here and there getting things to work, but the customer support team is always easy to contact and get help from. I like how easy it is to see the metrics, and the AI summary is very useful. Overall, it's a great product! Review collected by and hosted on G2.com.

I really can't think of anything. It fulfills all of my needs. Review collected by and hosted on G2.com.

I do not have a single thing unfortunately that I have to say positively about this site. Review collected by and hosted on G2.com.

Incredibly difficult to navigate. You have to jump through hurdles in order to get to a place where still only very limited information is available. The surveys more than not provide no information and just a 1-10 score ... this does not help us grow or learn in any capacity whatsoever. Review collected by and hosted on G2.com.

User interface, lots of good features (heatmap, feedback, etc.) Review collected by and hosted on G2.com.

Even though the tests seem to be properly setup, there can be some errors every now and then (but the support team is always available) Review collected by and hosted on G2.com.

I set up Sprig for our Org and the set up process is easy. Review collected by and hosted on G2.com.

Support takes longer to respond making the set up process longer Review collected by and hosted on G2.com.

Sprig allows my company to understand the in-the-moment experience of our users, greatly reducing recall bias. Many studies can be implemented without engineering effort, allowing us to rapidly answer research questions.

The Sprig support and Eng teams are always quick to answer our questions. Review collected by and hosted on G2.com.

More advanced studies requires Eng support.

Survey logic is not as advanced as Qualtrics or other more robust platforms. Review collected by and hosted on G2.com.

- The tool is very easy to set up on web

- Creating, targeting and launching a survey is very easy and you can have a survey running in no time

-They have a really good template library

- The UI is very minimal non invasive

- Very good and responsive support team! Review collected by and hosted on G2.com.

- Implementation for our app was a more involved process that took the developers more time than expected. Review collected by and hosted on G2.com.