Spotler CRM
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Spotler CRM
By Spotler Group
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4.4 out of 5 stars
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Spotler CRM Reviews & Product Details - Page 10

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Spotler CRM Overview

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What is Spotler CRM?

Spotler CRM is a user-friendly Customer Relationship Management (CRM) system designed to enhance B2B sales and marketing efforts. It centralises customer and prospect data, providing a comprehensive 360-degree view that enables businesses to streamline processes and improve lead conversion rates. Key Features: Extensive Contact Management: Beyond basic contact details, Spotler CRM tracks all interactions via email, phone, and shared documents, offering a detailed timeline of customer engagements. Pipeline Management: The system allows for easy management of sales opportunities, enabling teams to prioritise, qualify, and visualise sales processes, fostering better collaboration and efficiency. Customisation: Spotler CRM is adaptable to individual business needs, allowing users to add new fields, manage user access, and customise layouts, graphs, and dashboards to align with specific sales processes. Workflow Automation: Automate routine tasks, create workflows, set up automatic follow-ups, and configure notifications to enhance productivity and ensure timely responses. Reporting and Insights: Monitor return on investment (ROI) and make data-driven decisions with comprehensive reporting tools that inform campaign strategies and sales tactics. Integration and Support: Spotler CRM integrates seamlessly with various tools, enhancing its functionality and ensuring a cohesive workflow. The platform is designed to be user-friendly, allowing for immediate and independent use. Additionally, Spotler offers professional services and support, including extensive training and technical assistance, to help users maximise the software's potential. By consolidating customer information and automating key processes, Spotler CRM enables businesses to deliver consistent customer experiences and drive more effective sales and marketing outcomes.

Spotler CRM Details
Discussions
Spotler CRM Community
Languages Supported
German, English, Dutch, Spanish, Swedish
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Product Description

Improve your marketing and sales processes. From the first contact to closing the deal. Create opportunities, and set up lead nurturing campaigns and automated tasks. Or: collect web and email insights from your contacts in one central place. By allowing Spotler CRM to share real-time customer information across all business teams, customers not only get a more consistent experience, but it also makes sales and marketing more effective.

How do you position yourself against your competitors?

At Really Simple Systems our experience tells us that the majority of SMEs don’t need half of the functionality available in most CRMs and will never use it. So, by making our CRM simple to use we have created a system that organizations can easily adopt to successfully manage their business.

We also understand that SMEs don't have a team of IT developers on hand to implement their CRM. That's why we make sure our customer support is there to help you as you need it, getting you set up and using the software as quickly as possible.

Seller Details
Seller
Spotler Group
Year Founded
2001
HQ Location
Brighton, East Sussex
LinkedIn® Page
www.linkedin.com
132 employees on LinkedIn®
TB
Overview Provided by:
Tom Blijleven

Recent Spotler CRM Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Really Simple Systems"
An outstanding piece of work. You can easily use it on any device as it has a very user friendly interface and it is very easy to use. It's dashboa...
Read more
Yas Q.
YQ
Yas Q.Small-Business (50 or fewer emp.)
4.5 out of 5
"Good CRM system with all the basics in place."
Homepage widgets easy to create and move around. Sales funnel easy to keep on top of. I loved the outstanding tasks and overdue tasks function and ...
Read more
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"User friendly, fast, all choices are logical and simple"
Activities, ease of use, Easy lookup of accounts
Read more

Spotler CRM Pricing

Free
$0
per month
Starter
from $14
per user/ per month
Professional
from $30
per user/ per month
Enterprise
from $46
per user/per month
See all 4 Spotler CRM pricing levels
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Spotler CRM Media

Spotler CRM Demo - Sales Dashboard
Customize your Sales Dashboard to highlight what's important to your business
Spotler CRM Demo - Company Records/Accounts List
View your company records, or Accounts, and click through to open. Search for a record across all your data, sort by column and customize your view.
Spotler CRM Demo - Tasks List
Manage your Tasks and things to do, set priorities, and assign tasks to a colleague. Sync your tasks to your calendar. Search for your tasks across all your data, sort by column and customize your view.
Spotler CRM Demo - Opportunities List
View and manage your Opportunities and Deals, and click through to open. Search for a record across all your data, sort by column and customize your view.
Spotler CRM Demo - Marketing Dashboard
Run email marketing campaigns directly from your CRM and automatically capture the engagement data back to your CRM. Customize your dashboard to show what's important to you.
Spotler CRM Demo - Email Designer
Create great-looking emails with the simple drag and drop builder.
Answer a few questions to help the Spotler CRM community
Have you used Spotler CRM before?
Yes

144 Spotler CRM Reviews

4.4 out of 5
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Overall Review Sentiment for Spotler CRMQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Michael H.
MH
Director of Marketing & Bond Planning
Architecture & Planning
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Spotler CRM?

Simple & Easy to use. It has been my favorite product so far, there are still some improvements to be made, but hopefully they will be worked out Review collected by and hosted on G2.com.

What do you dislike about Spotler CRM?

Interface could be updated, feels a bit dated Review collected by and hosted on G2.com.

What problems is Spotler CRM solving and how is that benefiting you?

Managing leads Review collected by and hosted on G2.com.

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Verified User in Consumer Electronics
CC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Spotler CRM?

The ability to see all account with our company. Review collected by and hosted on G2.com.

What do you dislike about Spotler CRM?

It is cumbersome to move names etc from one account to another account - too many steps and hard to find the correct area to follow. Review collected by and hosted on G2.com.

What problems is Spotler CRM solving and how is that benefiting you?

Staying in touch with my customers is very helpful since there is a TASK area that reminds me of such items.

I can also find other areas of our company quite easily to make contact with customers I do not have in my territory. Review collected by and hosted on G2.com.

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Verified User in Insurance
AI
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Spotler CRM?

Easy to use and learn. I've been able to add clients as needed and export Review collected by and hosted on G2.com.

What do you dislike about Spotler CRM?

No app to use on phone. Would like to be able to use offline Review collected by and hosted on G2.com.

What problems is Spotler CRM solving and how is that benefiting you?

mailing lists are much easier Review collected by and hosted on G2.com.

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Jonathan S.
JS
Head Brewer
Food & Beverages
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Spotler CRM?

They have been very responsive to inquiries for customization. Review collected by and hosted on G2.com.

What do you dislike about Spotler CRM?

That we need so much help customizing to get a useful result.. Review collected by and hosted on G2.com.

What problems is Spotler CRM solving and how is that benefiting you?

We can keep track of our customer base. Review collected by and hosted on G2.com.

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Verified User in Hospital & Health Care
AH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Spotler CRM?

The ability to store lots of linked information. Easy to access via the internet. Ability to use 'bcc' function in emails. Review collected by and hosted on G2.com.

What do you dislike about Spotler CRM?

Some limited functionality and not instinctive to use. Review collected by and hosted on G2.com.

What problems is Spotler CRM solving and how is that benefiting you?

A live directory of information that can be updated by all and accessed from anywhere. Ability to log interactions with stakeholders and refer back to them. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Spotler CRM?

The simplicity of the screens. You don't need a tutorial to us e the system. can get done what I need to fast. Customer Service is very helpful and responds in a respectful time. Review collected by and hosted on G2.com.

What do you dislike about Spotler CRM?

So far nothing. I'm building the database. Review collected by and hosted on G2.com.

What problems is Spotler CRM solving and how is that benefiting you?

Small business that required a CRM for prospect and client sales management. Review collected by and hosted on G2.com.

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Duncan M.
DM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about Spotler CRM?

Easy to use- Simple. Easy to alter and to make work for your onwn company. being web based this is very handy to look at anywhere. Review collected by and hosted on G2.com.

What do you dislike about Spotler CRM?

You cant seem to delete contacts from the past and the sear syetem could be worked on more Review collected by and hosted on G2.com.

What problems is Spotler CRM solving and how is that benefiting you?

Marketing and sales Review collected by and hosted on G2.com.

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Kurt O.
KO
Director, Project Development
Mechanical or Industrial Engineering
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Spotler CRM?

I studied quite a few web-based CRM offerings. I ended up settling on Really Simple Systems primarily because I liked the look of the interface, the layout of the screens, and the data presented. It fits in with the way I want to track my sales opportunities and isn't too cluttered. Ultimately, my needs really aren't that complex - I want to keep track of my prospecting activities, have reminders of my next follow-up with each prospective client, and be able to see at a glance what my total opportunities amount to. Very nicely done. Review collected by and hosted on G2.com.

What do you dislike about Spotler CRM?

So far I haven't found anything! Still a fairly new user, but I've liked what I've seen so far. I did send in a product enhancement suggestion to add pushed email reminders of tasks that are due. I got a nice reply from a support person who said that feature is coming, which was nice. Review collected by and hosted on G2.com.

Recommendations to others considering Spotler CRM:

The free account makes it very easy to give it a shot. Enter in a few accounts and see what you think! I think you'll like the interface. Review collected by and hosted on G2.com.

What problems is Spotler CRM solving and how is that benefiting you?

The key business problem I want to solve is to be reminded to follow up with customers that I've already quoted or had activity with. I don't want anyone to fall through the cracks. I expect the task reminders to help me solve that. Review collected by and hosted on G2.com.

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James C.
JC
New Business Account Manager
Medical Practice
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Spotler CRM?

Ease of customization. RSS is designed so that really anyone can customize the service to exactly what they need from their CRM system. Review collected by and hosted on G2.com.

What do you dislike about Spotler CRM?

The only annoying thing for us is that there is no ability to date and track notes. Instead, the notes field is just a large text box. While convenient at the time, it may be insufficient for contextual history purposes. Review collected by and hosted on G2.com.

Recommendations to others considering Spotler CRM:

I would recommend that potential clients compare cost, features, needs, and ease of administration and use before making a decision. We did, and chose RSS for our needs. The "big-name" guys out there were both overkill and overly-complex for what we needed. I would also note the email synchronization as a must-have feature, that RSS CRM handles very well. Review collected by and hosted on G2.com.

What problems is Spotler CRM solving and how is that benefiting you?

We use RSS CRM to track the sales process for a medical service my company provides. As a small group, we could not easily manage neither the sales process nor the admin. and maintenance of the system were it not as straightforward as RSS makes it.

One chief benefit is the simple, roll-up type reporting that RSS allows. The basic reporting is robust enough to get what we need out of it without too much trouble. Review collected by and hosted on G2.com.

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Response from Helen Armour of Spotler CRM
Editedit

Thanks for the review James. You have some very good advice for anyone looking for a CRM system.

With regards to the issue of not being able to track notes - have you tried using the Activities feature? Here you can add notes with the date as you like and the grid can be customised to meet your requirements.

We are constantly looking at how we can improve the system without making it more complex so your comments are really helpful.

regards

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Sean W.
SW
Marketing & Product Development Manager
Building Materials
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Spotler CRM?

The RSS staff is responsive and helpful in customizing our user interface. Review collected by and hosted on G2.com.

What do you dislike about Spotler CRM?

Not really a dislike, but we are in the USA and RSS is based in the UK. Sometimes, there is a lag in response when trying to tackle a support issue. Perhaps a US support branch or around the clock support? Review collected by and hosted on G2.com.

Recommendations to others considering Spotler CRM:

If you are looking for a robust CRM with all the bells and whistles, this is not it. If you are like us, where your sales reps do not have time to learn bulky software, this is a great solution that will prove itself very quickly once implemented. Review collected by and hosted on G2.com.

What problems is Spotler CRM solving and how is that benefiting you?

We have had a hard road getting our reps to invest time into a CRM for many years. We had tried many options, from out-of-the-box solutions to fully-customized systems build for us. None of those were ever embraced well by everyone. RSS is streamlined, straight forward and easy to use. This is the first CRM all of our reps have consistently used. Easy to use, regardless of computer skill level and our staff's computer skills are all over the map. Review collected by and hosted on G2.com.

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Response from Helen Armour of Spotler CRM
Editedit

Hi Sean,

Many thanks for posting a review. Your comments totally encapsulate our objectives - a simple CRM system that people actually use!

We understand your frustration with our support hours and, as the company grows, this is something we will be addressing.

Best regards

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