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46 Spectrm Reviews
Overall Review Sentiment for Spectrm
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I’ve worked with Spectrm to launch several AdLingo conversational display ad launches via DV360 for global brands across retail, telco, b2b and ecommerce verticals.
The Spectrm platform provides a full range of tools and features needed to build, manage, analyze and optimize conversational assistants that integrate with AdLingo ads. The customer success team is very responsive and always leans in to make clients succeed. Review collected by and hosted on G2.com.
Tracking and attribution can be complicated depending on the set up a brand has, especially across the multiple surfaces for display campaigns. Despite this, Spectrm is always willing to provide extensive support to mitigate these issues. Review collected by and hosted on G2.com.
My customer success manager at Spectrm is very reliable and always available. I needed some time to fully understand the tool but any question/concern was solved quickly. The Spectrm tool is now easily manageable for me. Review collected by and hosted on G2.com.
There could be some more features integrated in the bot building part of the tool which fasten and faciliate the conversation building.
E.g. drag and drop features for some conversation parts such as carousels.
+ the connections to product feeds could be more advanced, e.g. pull in products from several product feed fields ("and", "or" filters) Review collected by and hosted on G2.com.
Their strong expertise in the field of conversational marketing. Speed and high quality of excecution. Strong innovative culture. And most important great people to work with! Review collected by and hosted on G2.com.
During our collboration, I cannot think of any issue or problem with Spectrm. They are solution-focused at heart, hands-on and have always been a great partner for us. Review collected by and hosted on G2.com.
Usability and simple to handle user interface. Review collected by and hosted on G2.com.
Until now I did not come across any feature or bug that i dislike. Or the bugs were fixed quickly when talking to customer support. Review collected by and hosted on G2.com.
Spectrm is in my opinion the leading provider of an easy to configure and quick to set-up chat bot solution, which main focus lies on launching a chat bot through the facebook messanger app and directly promoting it via the Facebook ads manager in order to create awareness and boost conversions. Review collected by and hosted on G2.com.
The chatbot function is limited to people who have a Facebook messanger account and it is not possible to integrate the chatbot on your webshop for example, without using Facebook as the driving force behind the chatbot or messanger plugin. It is yet not possible to integrate the chatbot directly but Spectrm is for sure working on that. On the other hand the connection is also an advantage as campaign set-up couldn't be easier. Review collected by and hosted on G2.com.
The collaborative nature of our partnership. We've been able to develop multiple chatbots that have done a great job of highlighting our products. Review collected by and hosted on G2.com.
Some deadlines for reviews of conversations can be pretty intense, but overall I don't have much to say that I display. Review collected by and hosted on G2.com.
The automated features are really helpful. Also, the account team has been very insightful with any questions and overal strategy. Review collected by and hosted on G2.com.
When there is an error in building out the conversation, it sometimes isn't clear what the exact error is. Review collected by and hosted on G2.com.
On the one hand the partnership with Spectrm is superb. The guys working with us always took good care of us and we feel that our partnership was valued. Thank you very much! On the other hand Spectrm indeed just delivered a convenient product that is the best on the market. Review collected by and hosted on G2.com.
There isn't anything in particular that comes to mind. Review collected by and hosted on G2.com.
The ability to be creative and think outside the box Review collected by and hosted on G2.com.
It's still in beta and there are some short cuts that could be implemented to deliver a more efficient building process Review collected by and hosted on G2.com.
