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46 Spectrm Reviews
Overall Review Sentiment for Spectrm
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The platform is highly intuitive and well designed. Its interface allows anyone to easily code a chatflow. The team is also great and always available to assist in any matter. Review collected by and hosted on G2.com.
From time to time the platform would become rather slow and it might take longer to load. Review collected by and hosted on G2.com.
It's an excellent team that is reliable responsive, and has an outstanding expertise. They immediately understood our needs and delivered an exceptional chatbot which helped us connect better with our audience.
Despite the very short timeline, the team has remained flexible to our demands and ideas - I couldn't have asked for a better team to work with. Our chatbot has seen some tremendous growth and this has been a great learning opportunity overall. Massive shout out to Elsie Poser and Nathalia Saliba for their endless dedication, expertise, and kindness. Thank you!
We are looking forward to continuing this journey with Hannah Robins. Review collected by and hosted on G2.com.
Nothing, we presented them with a tremendous task and they exceeded our expectations. Review collected by and hosted on G2.com.
We've been working with Spectrm for almost two years, and we've always got great support and quick revert on any requests. Great teamwork! Review collected by and hosted on G2.com.
When it comes to a technical issue, we still need a better solution and communication from the team. Some of the cases took more time than we thought. Review collected by and hosted on G2.com.
I love the people on the Spectrm team they are very friendly and organized. They answer all our doubts and questions and work with us in a very collaborative way so we can achieve our company goals for the project. The product itself is very cool and gives a very dynamic experience to the users. The platform from what I have see also provides many tools for customization of the chat bot which can be very useful for what we want to achieve. Review collected by and hosted on G2.com.
I don't have anything bad to say at this time. Review collected by and hosted on G2.com.
Spectrm makes it easy to build interactive Messenger chatbots to integrate with click to Messenger campaigns. It’s simple to connect specific chatbot conversations to ads on Instagram and Facebook using the entrypoint tool. This helps test different chatbot conversations and ad combinations. When combined with conversation analytics, you can understand what works and what doesn’t. Automation tool helped send personal reminders to anyone who dropped off. This increased the engagement a lot.
The customer success team at Spectrm is extremely engaged and responsive during both the launch process and every phase of campaign rollout afterwards. I was especially impressed with how they carefully ensured the client to understand the whole process and feel comfortable with the solutions proposed, e.g. when dealing with sensitive topics like breast cancer.
All these features and support from the Spectrm team helped us create an interactive health check up on Messenger for CoppaFeel! that beat every brand lift performance benchmark for the non-profit vertical on Facebook. It’s now a Messenger success story. Review collected by and hosted on G2.com.
Building all the segments for re-engagement automation takes a while and can be pretty complex. Also, not always easy to keep all the different conversations and connected ads organised. Review collected by and hosted on G2.com.
The personal guidance was helpful, enthusiastic and to the point. The training website is also helpful. Review collected by and hosted on G2.com.
The tool needs a bit more work (autosave, good clear overview of build) Review collected by and hosted on G2.com.
Spectrm is a great partner and we have worked closely to launch and run various conversational marketing campaigns. They provide a powerful, easy to implement solution to enable our partners to develop an update their conversational flows independently.
In addition their customer success team is well versed in the space and provides responsive expertise to partners to ensure launching and running a conversational marketing campaign goes smoothly. Review collected by and hosted on G2.com.
Spectrm's tools are designed to allow our partners to manage and update their own conversations independently. This can slow down the development process in cases where there is different owners for different elements, as they all need to be trained on the tool. Spectrm is great a mitigating this however by working closely with partners and providing development assistance as needed. Review collected by and hosted on G2.com.
Spectrm is not just a product. It's a comprehensive solution that allows you to build a marketing chat bot - no coding experience required - build in reporting and monitoring, and the support of a great global team that guides and supports you to get the best results for your business. They are great partners in every sense of the word. Review collected by and hosted on G2.com.
There is nothing to dislike. Spectrm provides an end-to-end solution that is suitable for small business and big enterprises. Review collected by and hosted on G2.com.
