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111 Sonar Reviews
Overall Review Sentiment for Sonar
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The ability to text customers in phone sales is certainly essential today Review collected by and hosted on G2.com.
The opt-in process can be inconvenient. For us, customers need to text "START" to opt-in, so even if they initiate the conversation via text, we cannot text them back if they haven't first texted "START". Review collected by and hosted on G2.com.
Communixating with customers via SMS is incredibly power. This particular service is sub-optimal. Review collected by and hosted on G2.com.
Multiple messages that I pushed out through their system failed. There is no alert for this and the message failures were not due to anything that I did incorrectly. When asking for a credit for these failures, I was offered an amount much lower than I was willing to accept. I lost thousands in sales not realizing messages did not go through. When I attempted to close the account, I was told there would be a $600 early termination fee. I signed up over 2 years prior, but the contract auto-renews without notice or any approval required. Be careful. Review collected by and hosted on G2.com.
It's easy to use. Customers are more responsive than they are to phone calls. It allows for MMS which is great for when a client needs to send a picture of their issue. Review collected by and hosted on G2.com.
The app does not instantly update when I have the page open. I will get an email that I received a new message and need to refresh my screen for it to show up. I would like the app to have the ability to create a Contact Card (.vcf) and send it. I manually created one and send it to clients but it would be easier if it was already in the app. Review collected by and hosted on G2.com.
It's great to be able to easily upload contacts and to create text campaigns to target markets. Also liked that we could connect to our existing company phone number. Review collected by and hosted on G2.com.
To use an emoji limits your message to barely any characters which is frustrating. Another annoying issue is that there's no "all contacts" option for sending texts. You basically need to add a column in excel just to validate everyone to create a property on Sonar that applies to everyone. Very inefficient Review collected by and hosted on G2.com.
easy to use, great rep that is very responsive Review collected by and hosted on G2.com.
when uploading a list you have to remove special characters. wish there was better way to organize texts that come in in the dashboard Review collected by and hosted on G2.com.
Our contact is amazing at getting back to us quickly and helping when needed! It is easy to see what properties and customer is in. Review collected by and hosted on G2.com.
It can be hard to download and sort through data. I wish there was a way to download a list of everyone in a property or to send a message to people in one property but not in another! Review collected by and hosted on G2.com.
I like being able to create campaigns and send them to a bulk of contacts at once Review collected by and hosted on G2.com.
I want to be able to create away messages that are different from everyone on my team Review collected by and hosted on G2.com.
Sonar gives an easy way to communicate with clients. Its platform is "clean" and clearly laid out. Overall, it's easy to use and creates an easy way to assist and contact clients. Some things I love the most are being able to put a good amount of a client's information with the client's number (email, address, etc.). "Properties" also help us organize our clients for internal use. Review collected by and hosted on G2.com.
The downsides of Sonar are mostly found in searching for clients. It sorts "New To Old" or "Old To New", which sometimes means the right match isn't anywhere near the first suggestion when searching for someone; unless you type the client's first and last name in exactly. Otherwise, it can take a little bit more time to search for a client among the search results. Also, Sonar is not always intuitive. For example, It's not intuitive how to assign conversations or delete old ones. No software or program is perfect, however, Sonar is a great option that we have appreciated using. Review collected by and hosted on G2.com.
How easy it is to use! It's very user friendly Review collected by and hosted on G2.com.
Notifications directly to a user and not by google would be great. If it was a standalone application instead of being used from the site I feel you would get more Review collected by and hosted on G2.com.
