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SocialPilot Reviews & Product Details - Page 8

SocialPilot Overview

What is SocialPilot?

SocialPilot is a social media marketing automation tool that helps you in scheduling and analyzing your social media marketing activities and thereby increasing your social media efficiency and reach. 1) You can connect over 9 social media networks like Facebook, Twitter, Instagram, Google My Business, LinkedIn, Pinterest, Tumblr, TikTok and VK with SocialPilot. 2) Share as many as 500 posts and connect over 100 profiles with just one SocialPilot account. 3) Manage your social media conversations with Social Inbox. 4) Add up to 10 team members in your SocialPilot account to delegate sharing and scheduling with the Team Collaboration feature. 5) Schedule 100s' of posts at a time uploading a CSV with the Bulk Scheduling feature. 6) Create customized posts for individual social accounts at a time and also mention other Facebook and Twitter profiles for more engagement. 7) Analyze your social media marketing activities with easy to understand Social Media Analytics and Reporting. 8) Have a look on when and what you have scheduled visually with the Social Media Calendar. 9) Never stay out of new content ideas, curate content suggestions and save them as drafts for later use. Add Curated Content and RSS Feeds for a never-ending queue. 10) Wait no more for your client's social media account credentials - just invite them and manage their social accounts effortlessly with the Client Management feature. 11) Create your own customized branded domains for more visibility and recognition with the URL Shorteners SocialPilot provides and get rid of long, unwanted, ugly-looking URLs. 12) Boost your Facebook posts right when you are scheduling it. And so much more... under one roof! There's a free 14-day trial* to test it out yourself :) *no credit card details required

SocialPilot Details
Product Website
Languages Supported
German, English, French, Portuguese, Spanish
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Product Description

SocialPilot helps you automate your social media posts and manage them more efficiently while saving enormous time.


Seller Details
Company Website
Year Founded
2014
HQ Location
Lewes, Delaware
Twitter
@socialpilot_co
74,318 Twitter followers
LinkedIn® Page
www.linkedin.com
148 employees on LinkedIn®
Description

SocialPilot is a powerful social media suite for marketing agencies, small and medium businesses, creators, professionals, and any individuals who want to increase their social media presence effectively. SocialPilot offers you easy-to-use yet advanced functionalities to take your business to the next level in social media management. With its dynamic features like Bulk Scheduling, AI Assistant, and Content Library, it makes your social media management effortless, reliable, and seamless.


Jimit B.
JB
Overview Provided by:
Entrepreneur | SaaS Expert | Marketer | Startup Enthusiastic

Recent SocialPilot Reviews

SL
Shawn L.Mid-Market (51-1000 emp.)
5.0 out of 5
"THE Social Media Software To Use - Look No Further"
It is extremely easy to set up all of the users and the teams can start posting right away! The interface is very intuitive with everything you ne...
HN
Hristo N.Small-Business (50 or fewer emp.)
4.5 out of 5
"Social media posting at its best"
Nemerous accounts, grouping of accounts, analytics, history of posts, drafts and AI assistant. I also like the support we have always received in a...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"A Solid Social Media Scheduler"
The calendar makes it super easy to see what's on tap, and once you have a system in place you can quickly schedule multiple channels over multiple...
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SocialPilot Media

SocialPilot Demo - Connect your Social Media Networks
You can connect multiple accounts with SocialPilot depending on the plan you have chosen.
SocialPilot Demo - Dashboard
View your posting history and daily usage chart in the Dashboard
SocialPilot Demo - Create a Post
Create and schedule customized posts with different media options - Images, Videos, and GIFs to make your posts more interactive.
SocialPilot Demo - Social Media Calendar
Schedule and view your daily, weekly and monthly posts with this intuitive calendar
SocialPilot Demo - Analytics
SocialPilot provides you with a comprehensive view of how your posts have been performing - including the posts that you haven't published using SocialPilot.
SocialPilot Demo - White labeling
White labeling of your account will completely customize your dashboard and interface to reflect your branding.
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Video Reviews

823 SocialPilot Reviews

4.5 out of 5
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823 SocialPilot Reviews
4.5 out of 5
823 SocialPilot Reviews
4.5 out of 5

SocialPilot Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SocialPilotQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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CP
Creative director / owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about SocialPilot?

Ease of use and versatility. Also the number of social media platforms available. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

Pricing plans and lack of versatility in users, plans, etc. etc. And customer support is the worst. Takes quite some time to get back via email. How about offer chat?!? Review collected by and hosted on G2.com.

What problems is SocialPilot solving and how is that benefiting you?

Posting to multiple platforms at once. Review collected by and hosted on G2.com.

Response from Khanjan Kotecha of SocialPilot

Thank you, Clifton, for your thoughtful review!

We’re delighted to hear that you appreciate the ease of use and versatility of SocialPilot, as well as the wide range of supported social media platforms.

We apologize for any inconvenience caused by our pricing of plans and customer support. We’re continuously working to improve our services and are excited to let you know that we’re exploring options for live chat support to better serve our users. Your feedback is invaluable in guiding these enhancements.

Kindsey H.
KH
CMO
Computer & Network Security
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about SocialPilot?

I like best that I can schedule out posts far in advance. This saves me time and allows me to prep months in the future. Social pilot has been a great asset to my marketing. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

What I dislike most about Social Pilot is the link function - I have to delete the link off of Facebook and LinkedIn posts since it grabs it but have to leave the link on Twitter posts. Not sure if this is something social pilot can change or not. Review collected by and hosted on G2.com.

What problems is SocialPilot solving and how is that benefiting you?

Social pilot is solving all of my social media needs. I am able to schedule posts a week in advance so I don't have to worry about it until the next week. Social media is a form of lead generation for my company. Review collected by and hosted on G2.com.

Melissa E.
ME
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SocialPilot?

Easy to setup & add our entire team to get started quickly! Easy process to create & review social posts amongst the team. Easy to send for review, chat about changes & post on multiple channels at once. customer support is also very responsive! Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

There's a few features we saw advertised that are no longer available when we asked customer service about them. One being the ability to boost a post on FB. I wish they would update old blog posts about these features to show they're no longer available. It is also limiting in what the "content scheduler" can do vs the admin. We would prefer that features be accessible individually and turned off/on per user instead of complete roles. Review collected by and hosted on G2.com.

What problems is SocialPilot solving and how is that benefiting you?

Social Media management and approval across a team Review collected by and hosted on G2.com.

Response from Ranajit Das of SocialPilot

Hi Melissa, I'm thrilled to hear that you find SocialPilot easy to set up and use, especially for collaborating with your team on social posts. We strive to provide responsive customer support, so it's great to know you've had a positive experience in that regard.

Regarding the features you mentioned, I apologize for any confusion. We no longer offer paid campaigns, and I'm sorry if you saw that advertised somewhere. If possible, could you forward that information to me? I'll review our blogs to ensure accuracy and clarity.

I'd be happy to give you a tour of the platform and discuss the different roles we offer. Understanding your requirements better will help us work on solutions that meet your needs.

Feel free to reach out anytime to discuss, get a tour, or share more of your experience at ranajit@socialpilot.co.

Ranajit,

Customer Success Manager

KG
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SocialPilot?

When we were looking for a social media management tool I wanted something reasonably priced that had all of the platforms we use and was easy to use for my staff. We really love the calendar display being offered in both day, week, and month views. Implementation was super easy and the integration was a breeze. We use it every day in our roles for the agency and the customer support has been top-notch. We honestly are so happy with it. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

The only complaint we have about the tool would be the analytics function. It doesn't always match the source and we find the results skewed. We also often can't get all of the data we are looking for through the tool and have to go to the source anyway. Review collected by and hosted on G2.com.

What problems is SocialPilot solving and how is that benefiting you?

SocialPilot allows us to quickly and efficiently manage our social media efforts as a team. It really helps us stay connected and stay on track. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SocialPilot?

It's a cheap option for scheduling posts and sending them for client approval. It has also been very easy to connect accounts. When we've had problems, customer support has been very responsive where they can help. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

The phone app leaves a lot to be desired and it's not as visually appealing as some alternates (eg. the calendar view doesn't colour code clients or anything like that). You also can't make or select custom covers for TikTok which renders that pretty much useless. There's no hashtag research option once you're scheduling either and not a lot of decent social listening options. They also use dodgy review companies who lure you in with promised gift cards and rewards that don't even deliver on them. Take the reviews all with a grain of salt. Review collected by and hosted on G2.com.

What problems is SocialPilot solving and how is that benefiting you?

Scheduling posts and client approval processes. Review collected by and hosted on G2.com.

Response from Ranajit Das of SocialPilot

Hello, We appreciate your insights into SocialPilot, and we're delighted to inform you about the recent launch of our new mobile app, positively received by many users. We've focused on enhancing both visual appeal and functionality, introducing improvements to the calendar view and customization options.

Regarding TikTok covers and hashtag research, we understand their importance. However, these features are currently constrained by the APIs provided by social platforms. None of our competitors can offer them either due to platform restrictions.

For further discussion on your concerns, please feel free to reach out to me at ranajit@socialpilot.co. I'm committed to addressing and resolving any issues you may be facing.

Ranajit

Customer Success Manager

Verified User in Architecture & Planning
UA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SocialPilot?

It is a great means of reliably scheduling content. It guarantees that I do not need to constantly monitor my socials Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

The user-interface feels a little dated. Review collected by and hosted on G2.com.

What problems is SocialPilot solving and how is that benefiting you?

It helps me plan ahead and save time in the future by having things prepped and running in the background so I can focus on other tasks Review collected by and hosted on G2.com.

JL
Media and Marketing Coordinator
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SocialPilot?

The helpful thing about Social Pilot is that I can send comments when reviewing social media posts. I like the simplicity Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

A downside of SocialPilot is the way the platofrom is laid out. Review collected by and hosted on G2.com.

What problems is SocialPilot solving and how is that benefiting you?

SocialPilot helps our organization review all social media posts before being published by our marketing agency. Review collected by and hosted on G2.com.

Chris D.
CD
President
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SocialPilot?

It's simplicty from the clients perspective is certainly what we enjoy most. Our clients love the ease of approving posts and leaving change notes. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

The only downside is that some functionality is limited in terms of what you get from the more expensive platforms. But for the price point, it gives us everything we expected. Review collected by and hosted on G2.com.

What problems is SocialPilot solving and how is that benefiting you?

We have many social media clients so we use the tool to schedule each clients content for 2 weeks intervals and allow them time to approve them or send change requests. Review collected by and hosted on G2.com.

Response from Ranajit Das of SocialPilot

Hi Chris, Glad to hear you're enjoying the simplicity of SocialPilot, especially with client approvals and change notes. We're constantly adding new features, and while we have almost everything our competitors offer, we're pretty close.

If you ever want to chat more about your experience or have suggestions, I'm all ears at ranajit@socialpilot.co.

Ranajit,

Customer Success Manager

Verified User in Staffing and Recruiting
US
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SocialPilot?

SocialPilot is easy to use and saves us time when scheduling our social media posts in different platforms. I love their calendar which is great to reference visually, especially when dragging and dropping posts to other days. They also had features I didn't know I needed, like creating groups to segment multiple accounts for future use. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

I wish their UTM Parameter's source was a bit more customizable. They do have a 'dynamic' version you can choose so it'll automatically change the link, but the way we word each platform in our org's UTM is different from SocialPilot's. While they do offer a 'custom' feature for this field, it will end up showing the same source in the link across all social media platforms. Review collected by and hosted on G2.com.

What problems is SocialPilot solving and how is that benefiting you?

SocialPilot saves us time by allowing us to integrate multiple social media accounts from our business and employees, so we can schedule posts on their behalf. Review collected by and hosted on G2.com.

Response from Ranajit Das of SocialPilot

Hello, Thank you for sharing your thoughts on SocialPilot. We appreciate your feedback, and it's valuable insights like yours that help us improve.

I've forwarded your suggestion regarding the UTM Parameters' source customization to our product team. We understand the importance of aligning with your organization's UTM strategies, and we're exploring ways to enhance the flexibility in this area. If you'd like to discuss this further or have additional insights to share, feel free to drop me an email at ranajit@socialpilot.co. I'll be more than happy to assist and ensure your experience with SocialPilot continues to meet your expectations.

We're thrilled to hear that SocialPilot is saving you time by streamlining social media scheduling across multiple accounts. Your support means a lot, and we look forward to making your experience even better.

Ranajit, Customer Success Manager

KM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SocialPilot?

I exclusively use the Calendar feature to schedule posts, I love how easy it is. The Bitly link shortening integration is awesome, and I love that I can make edits to the Instagram version of my post all in one place and schedule across all my socials with one click. I was using Constant Contact to schedule posts previoulsy and having to copy/paste my post multiple times to post to each platform/page was so tedious. Review collected by and hosted on G2.com.

What do you dislike about SocialPilot?

I wish the Bulk Scheduler wasn't just for text posts but also for posts with images. Review collected by and hosted on G2.com.

What problems is SocialPilot solving and how is that benefiting you?

Post accross all social platforms and pages in one place. Review collected by and hosted on G2.com.

Response from Ranajit Das of SocialPilot

Hi Kendall, We're thrilled to hear that the Calendar feature has made scheduling posts a breeze for you. It's fantastic to know that the Bitly link shortening integration and the ability to make Instagram post edits in one place have added value to your social media management.

Regarding your feedback on the Bulk Scheduler, I'm pleased to inform you that we do support image posting in bulk scheduling as well. You can find more details on how to use this feature in our help article: https://help.socialpilot.co/article/460-how-do-i-schedule-posts-in-bulk.

If you have any further questions or if you'd like a personal tour of how to utilize the Bulk Scheduler for image posts, please feel free to reach out to me directly at ranajit@socialpilot.co. I'd be more than happy to assist you!

Ranajit

Customer Success Manager