Smith.ai Virtual Receptionists Reviews & Provider Details

We have worked with several answering services in the past but were never able to find the right fit of both quality reps answering our phones and no missed calls. It seemed as though if you went with a bigger service who wouldn't miss a call, you lost a lot of that consideration for the person who was on the phone. The focus was more on quantity, not quality. Then when we moved to another service who was able to provide high quality interactions, we had missed calls. We are newer to Smith.ai but I have a lot of confidence that we found the right balance here. So far, no missed calls at all, and our clients have been happy with the service. Additionally, they are able to leverage the use of tech to really enhance the service we receive. They communicate seamlessly through email alerts, a virtual dashboard, and are always prompt to respond to any questions. We also are receiving a lot more detailed service from Smith.ai than we've ever had before. For example, we are able to define a list of contacts that will always bypass the answering service. So if a family member calls, we aren't charged for that interaction. That's a nice feature that shows they've poured a lot of consideration and effort into their setup. Review collected by and hosted on G2.com.

Start with the smallest package to see if this is a solution for you, be sure to have a calendar link so that the receptionist can offer the caller an appointment. Review collected by and hosted on G2.com.

I simply could not keep up with the phone calls that were coming into my personal cell phone. At times it was overwhelming and I simply would not answer. However in my business missed phone calls are missed opportunities so I needed a solution. Review collected by and hosted on G2.com.

Smith.Ai has been a breeze to work with from the onboarding process through the sometimes weekly account touches from their customer service team. Making updates to our script and call handling instructions is simple and they are happy to make adjustments to help us fine tune the process for handling prospect calls. The software is easy to use and enables us to listen to call recordings, read call transcripts, block unwanted callers or forward current clients directly to the office, all from the dashboard. Smith.Ai's customer service is prompt in their responses to any issues that come up and are fair with their call credits when needed. All of their receptionists are either native English speakers or are fluent in English as their second language and we have never had a communication issue with our callers not being able to understand the receptionist or questioning if they are based in the US. We have been utilizing their services for 1.5 years after trying 4 other answering services and are very satisfied with the company thus far. We prefer their method of charging per call rather than charging per minute. Review collected by and hosted on G2.com.

We are a wealth management firm who needed a service to field calls for us on the weekends when we run a TV and Radio show where prospects are encouraged to call in to schedule an appointment. Smith.Ai has receptionists staffed to take calls that come in between 11:30pm and 12:30am. Having receptionists available at all times of the day has allowed us to run more shows and at odd times of the day without fear of missing a prospect call. One feature we love is that they will return a call to someone if the call is dropped or if they for some reason are not answered the first time and have to leave a voicemail, the receptionists are quick to call them back. We have about a 55%-60% booking ratio and anyone they cannot set an appointment for, they provide detailed notes as to why they were not able to schedule the prospect. Smith.Ai receptionists allow us to qualify prospects more efficiently as we have them ask certain questions that our staff can use to further qualify them on Monday mornings when we call everyone back ourselves. Review collected by and hosted on G2.com.

I used Ruby Answering Services before, but I like SMITH AI better. SMITH AI is more affordable. Review collected by and hosted on G2.com.

When our receptionist is unable to handle all of the calls, is unavailable, or is on vacation, the answering service saves the rest of the staff from having to handle the receptionist role. Review collected by and hosted on G2.com.

They should try it.

In a very short period of time they will be sold.

I Liked that there was no contract, because I was unsure if I would love it. Review collected by and hosted on G2.com.

I used to get interrupted by spam calls and dead calls, useless calls. Now the calls are handled, and I efficiently get a written set of information about the caller.

This saves me time, and looks professional. I used to take information on a scrap of paper, never find it later. Now I have an email record of my leads. Review collected by and hosted on G2.com.

The already super-small list has gotten practically non-existent, so I can't think of anything worth noting as a dislike. It is truly incredible the level of success and execution they operate at.

The call instructions for my company are complex and change depending on the state of residence and legal case type. Out of the close to 1,000 calls they handle in a month for us at Express Legal Funding, the number of nonperfect calls per month is less than 3, and of those three calls, none are issues that can't be remedied by a quick call back.

The critical thing to remember is that we have only gained business because of Smith.ai. Review collected by and hosted on G2.com.

You should definitely use smith.ai. The virtual receptionist company is a great investment for a growing company or one that is already an industry leader but needs help with handling calls more effectively. Review collected by and hosted on G2.com.

They help handle our calls efficiently. Plus, do an excellent job of writing down the correct info and quickly sending it our way. I can say from personal experience that my company's lead volume has increased by 20-fold since signing up two years ago with Smith.ai, and Smith.ai has a lot to do with that growth success. We could not have accomplished it without them. They have implemented so many awesome and helpful updates to the overall Smith.ai system that makes it even easier to outsource our receptionist and outbound call-handling team with confidence. Review collected by and hosted on G2.com.

Smith is helping by reducing telephone call overload. They take a call, determine if the caller's issue is a fit for our services, and if they are can send a link so the person can schedule an appointment. They also screen calls to get background information for a call back from the office. Review collected by and hosted on G2.com.

DONT WAIT! This fantastic service was the best addition to our firm, and we wish we had set this up sooner. You will not be disappointed. Review collected by and hosted on G2.com.

The issue for our firm was a lack of flexibility both during office hours and outside of office hours to answer our influx of calls. This created missed leads and ultimately lost potential new clients. In addition to that, we no longer miss calls from important professionals that are urgent, as Smith ai offers us the flexibility to transfer those crucial calls to us directly. Now with Smith ai, we never miss out on new leads, our current clients have the excellent service that we strive to provide to our clients, and those important calls are never missed. Smith ai is very professional, accurate, and detailed with each and every phone call and individual they speak with. Review collected by and hosted on G2.com.

Know that your calls are being answered promptly by a live person, not a recording. Review collected by and hosted on G2.com.

My phone is always being answered; sales calls and robo calls are being blocked; appointments are being made without my direct involvement, giving me time to complete other tasks. Review collected by and hosted on G2.com.

In short, the core solution smith.ai provides us is ability to control quality easily. Using Smith.ai makes it really easy to determine if they serve your customers well and represent your business the way you would like it to.

And that it's also a good way to identify potential holes in your script. You can find places where an understanding or deeper familiarity with your business can lead to a sale or prevent the need to reschedule a call. Review collected by and hosted on G2.com.