--- title: Smith.ai Virtual Receptionists Reviews meta_title: 'Smith.ai Virtual Receptionists Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 73 reviews by the users' company size, role or industry to find out how Smith.ai Virtual Receptionists works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 73 scale: '5' date_modified: '2026-07-12' parent_category: name: Business Services url: https://www.g2.com/categories/business-services --- # Smith.ai Virtual Receptionists Reviews **Vendor:** Smith.ai **Category:** [Virtual Receptionist Services Providers](https://www.g2.com/categories/virtual-receptionist-services) **Average Rating:** 4.9/5.0 **Total Reviews:** 73 ## About Smith.ai Virtual Receptionists Smith.ai offers superior call answering and intake services for businesses of all sizes. Our Virtual Receptionist plans include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $300/month and include free spam blocking, plus a risk-free 30-day, money-back guarantee. We also offer AI Receptionist, our AI + human call answering solution. On these plans, our AI handles the call answering and our live agents are available as backup, for escalations and more complex calls. AI Receptionist plans start at $95/month. With 7,000+ integrations, including Clio, MyCase, HouseCall Pro, Service Titan, LawPay, and Calendly, plus Zapier and Make, conversations are synced with your systems in real-time. With Smith.ai, businesses can automatically record their inbound and outbound calls so they never miss what their customers have to say. These calls will also be transcribed with personally identifiable information (PII) — such as credit card and Social Security numbers — automatically redacted so businesses can review calls by searching for specific keywords. Smith.ai clients also have access to business intelligence tools like Call Intelligence, a robust set of features available within the Call Dashboard that puts key phone call data directly into your hands. The Call Intelligence tool lets businesses review and analyze phone call data of what actions were taken during calls including scheduled appointments, calls transferred, completed intake forms, and more so you can operate your business more efficiently. ## Smith.ai Virtual Receptionists Reviews ### 1. Usually reliable service **Rating:** 3.5/5.0 stars **Reviewed by:** Rhonda A. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2025 **What do you like best about Smith.ai Virtual Receptionists?** Usually reliable, pleasant receptionists **What do you dislike about Smith.ai Virtual Receptionists?** You dont always get the same person so service can be hit or miss **Recommendations to others considering Smith.ai Virtual Receptionists:** Make sure you give them a detailed script and call once in awhile to see how your calls are being answered **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Answering my phones ### 2. Knowledgeable partners for your business **Rating:** 4.5/5.0 stars **Reviewed by:** Belinda K. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Smith.ai Virtual Receptionists?** The best feature that we've noticed so far about Smith.ai is the communication. They are completely transparent, detailed, and straightforward in all interactions. This has been the case from our onboarding specialist Daniel, to our account executive Andrew, and the miscellaneous support staff with whom I've also had the pleasure of corresponding. They are always very prompt in their response. It's also clear that they not only communicate well with their clients, but they communicate well internally. **What do you dislike about Smith.ai Virtual Receptionists?** So far we haven't run into much to dislike. I anticipate there could be bumps in the road in the future as that's how life goes, but I have trust in the organization (based on my experience so far) that we'll be able to resolve any issues that arise. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** We have worked with several answering services in the past but were never able to find the right fit of both quality reps answering our phones and no missed calls. It seemed as though if you went with a bigger service who wouldn't miss a call, you lost a lot of that consideration for the person who was on the phone. The focus was more on quantity, not quality. Then when we moved to another service who was able to provide high quality interactions, we had missed calls. We are newer to Smith.ai but I have a lot of confidence that we found the right balance here. So far, no missed calls at all, and our clients have been happy with the service. Additionally, they are able to leverage the use of tech to really enhance the service we receive. They communicate seamlessly through email alerts, a virtual dashboard, and are always prompt to respond to any questions. We also are receiving a lot more detailed service from Smith.ai than we've ever had before. For example, we are able to define a list of contacts that will always bypass the answering service. So if a family member calls, we aren't charged for that interaction. That's a nice feature that shows they've poured a lot of consideration and effort into their setup. ### 3. Smith.ai has been a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Joelle T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Smith.ai Virtual Receptionists?** They are polite, they will book appointments on my calendar and they will do return calls as well if I see that someone just needs a simple answer to a question or a piece of information. **What do you dislike about Smith.ai Virtual Receptionists?** There is nothing that I dislike about the Virtual Receptionists. **Recommendations to others considering Smith.ai Virtual Receptionists:** Start with the smallest package to see if this is a solution for you, be sure to have a calendar link so that the receptionist can offer the caller an appointment. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** I simply could not keep up with the phone calls that were coming into my personal cell phone. At times it was overwhelming and I simply would not answer. However in my business missed phone calls are missed opportunities so I needed a solution. ### 4. Senior Case Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly D. | Sr. Case Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Smith.ai Virtual Receptionists?** One of the best features of Smith.Ai software is their integration with our CRM, Wealthbox. They are able to send a one way push of information which will add the caller as a contact, publish the call notes that are duplicated on the dashboard, and also add their appointment to our calendar. This has been a big time saver for the admin staff who used to manually input all of that. **What do you dislike about Smith.ai Virtual Receptionists?** The main flaw with the software is that when you are on the dashboard and click into a lead to view the call details, whenever you back out of the lead it takes you all the way to the dashboard landing page and therefore the most recent call list. It is not a big deal but rather an annoyance as sometimes we audit calls that are several pages into the history list and it requires a few extra clicks to navigate back to the section of calls. **Recommendations to others considering Smith.ai Virtual Receptionists:** Smith.Ai has been a breeze to work with from the onboarding process through the sometimes weekly account touches from their customer service team. Making updates to our script and call handling instructions is simple and they are happy to make adjustments to help us fine tune the process for handling prospect calls. The software is easy to use and enables us to listen to call recordings, read call transcripts, block unwanted callers or forward current clients directly to the office, all from the dashboard. Smith.Ai's customer service is prompt in their responses to any issues that come up and are fair with their call credits when needed. All of their receptionists are either native English speakers or are fluent in English as their second language and we have never had a communication issue with our callers not being able to understand the receptionist or questioning if they are based in the US. We have been utilizing their services for 1.5 years after trying 4 other answering services and are very satisfied with the company thus far. We prefer their method of charging per call rather than charging per minute. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** We are a wealth management firm who needed a service to field calls for us on the weekends when we run a TV and Radio show where prospects are encouraged to call in to schedule an appointment. Smith.Ai has receptionists staffed to take calls that come in between 11:30pm and 12:30am. Having receptionists available at all times of the day has allowed us to run more shows and at odd times of the day without fear of missing a prospect call. One feature we love is that they will return a call to someone if the call is dropped or if they for some reason are not answered the first time and have to leave a voicemail, the receptionists are quick to call them back. We have about a 55%-60% booking ratio and anyone they cannot set an appointment for, they provide detailed notes as to why they were not able to schedule the prospect. Smith.Ai receptionists allow us to qualify prospects more efficiently as we have them ask certain questions that our staff can use to further qualify them on Monday mornings when we call everyone back ourselves. **Official Response from Maddy Martin:** > Thank you for your review, Kimberly! We're happy to handle calls and capture detailed information that syncs with your CRM for your business! ### 5. Good Experience **Rating:** 5.0/5.0 stars **Reviewed by:** David N. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Smith.ai Virtual Receptionists?** They are responsive and they allow you to provide them with your own script. **What do you dislike about Smith.ai Virtual Receptionists?** Sometimes, they miss calls. It is rare, but I notice that it happens over the weekends. **Recommendations to others considering Smith.ai Virtual Receptionists:** I used Ruby Answering Services before, but I like SMITH AI better. SMITH AI is more affordable. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** When our receptionist is unable to handle all of the calls, is unavailable, or is on vacation, the answering service saves the rest of the staff from having to handle the receptionist role. ### 6. Minimal investment; Maximum results **Rating:** 5.0/5.0 stars **Reviewed by:** Lejla M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Smith.ai Virtual Receptionists?** Scalability: sometimes we do not have a high volume of calls, but becuase we have Smith AI we are not worried about not having enough work for our team. Virtual receptionists adapt to the changes, handling higher call volumes during peak times and scaling down during quieter periods. And the work gets done. No calls are ever missed. **What do you dislike about Smith.ai Virtual Receptionists?** The customer service provided prompt responses to any issues I encountered. Each time, the problem was related to the process, not simply a matter of personal preference. **Recommendations to others considering Smith.ai Virtual Receptionists:** Hiring an in-house intake person involves significant costs, including yearly salary, benefits, taxes, training, onboarding, follow-up, and ongoing support. These expenses can add up and may be time-consuming to manage. On the other hand, by choosing Smith AI's services, you can have a virtual receptionist team without the overhead costs. You save time and money while still reaping the benefits of having an in-house intake team. Smith AI takes care of the training, onboarding, and ongoing support, allowing you to focus on your core business without the added financial burden. It's a cost-effective solution that streamlines your intake process and ensures professional customer interactions, making it an advantageous choice for your business. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Virtual receptionists provide 24/7 availability, ensuring businesses never miss crucial calls or opportunities, leading to higher customer satisfaction and increased sales. They are USA-based and multilingual, streamlining appointment scheduling. Minimal training is needed, and Smith AI efficiently handles follow-ups. **Official Response from Maddy Martin:** > Thank you for your review, Lejla! We're happy to be handling calls for your business 24/7 and ensure no call goes unanswered! ### 7. Incredible service and value, totally impressed **Rating:** 5.0/5.0 stars **Reviewed by:** Brian D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Smith.ai Virtual Receptionists?** I like that the phone is answered by someone in North America with no major accent and that they get the number and type of caller for me. I like how willing they are to modify and personalize the service for me. and, no contract! **What do you dislike about Smith.ai Virtual Receptionists?** I thought the cost would be high. It seems scary, having a limit of 30 calls for 255. What I found was since they do not bill for advert calls, and spam calls, those are not counted against my calls that are leads. So, works perfect. **Recommendations to others considering Smith.ai Virtual Receptionists:** They should try it. In a very short period of time they will be sold. I Liked that there was no contract, because I was unsure if I would love it. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** I used to get interrupted by spam calls and dead calls, useless calls. Now the calls are handled, and I efficiently get a written set of information about the caller. This saves me time, and looks professional. I used to take information on a scrap of paper, never find it later. Now I have an email record of my leads. ### 8. A partner company that will help you grow your business. **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron W. | Strategy Director &, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2021 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith.ai did an excellent job of porting and transitioning our company into their system. I would beg to say we are one of their more complicated non-law firm clients. It wasn't a completely smooth transition, but most of the few small bumps were either out of their control or my own doing. Great company that effuses positive energy. **What do you like best about Smith.ai Virtual Receptionists?** What I like best about Smith.ai virtual receptionists is that the virtual receptionist/outbound call services they provide are hugely valuable, and they do a great job at doing them day in and day out. Plus, they make it easy to use the platform and dashboard. **What do you dislike about Smith.ai Virtual Receptionists?** The already super-small list has gotten practically non-existent, so I can't think of anything worth noting as a dislike. It is truly incredible the level of success and execution they operate at. The call instructions for my company are complex and change depending on the state of residence and legal case type. Out of the close to 1,000 calls they handle in a month for us at Express Legal Funding, the number of nonperfect calls per month is less than 3, and of those three calls, none are issues that can't be remedied by a quick call back. The critical thing to remember is that we have only gained business because of Smith.ai. **Recommendations to others considering Smith.ai Virtual Receptionists:** You should definitely use smith.ai. The virtual receptionist company is a great investment for a growing company or one that is already an industry leader but needs help with handling calls more effectively. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** They help handle our calls efficiently. Plus, do an excellent job of writing down the correct info and quickly sending it our way. I can say from personal experience that my company's lead volume has increased by 20-fold since signing up two years ago with Smith.ai, and Smith.ai has a lot to do with that growth success. We could not have accomplished it without them. They have implemented so many awesome and helpful updates to the overall Smith.ai system that makes it even easier to outsource our receptionist and outbound call-handling team with confidence. **Official Response from Maddy Martin:** > Thank you for your review, Aaron! We're more than happy to answer your calls 24/7 and provide detailed call summaries to you of each call quickly! ### 9. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2023 **What do you like best about Smith.ai Virtual Receptionists?** Smith can screen calls - getting rid of 'spam', screening out callers seeking services we don't provide, sending callers wanting an appointment a link so they can schedule, and getting background on calls that must be returned, taking basic messages, etc. **What do you dislike about Smith.ai Virtual Receptionists?** It has been reported to me that some receptionists have trouble pronouncing my name. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Smith is helping by reducing telephone call overload. They take a call, determine if the caller's issue is a fit for our services, and if they are can send a link so the person can schedule an appointment. They also screen calls to get background information for a call back from the office. **Official Response from Maddy Martin:** > Thank you for your review, Michael! We're happy to be handling and scheduling callers for your business! ### 10. Excellent Service for Converting Leads to Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Kristi W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2023 **What do you like best about Smith.ai Virtual Receptionists?** The Smith ai virtual receptionists are very detailed and professional with each and every caller. They always know the right questions to ask to evaluate their needs and the best action to take. Whether that be to send them over directly, so our firm does not miss an important call, or move forward with scheduling a new lead and providing the client with quality attention and care during their interaction. **What do you dislike about Smith.ai Virtual Receptionists?** We have been working with Smith ai since 2021 and have yet to see a downside to this service. Not only are the receptionists wonderful, but the follow-up emails. Billings, portals etc., are all very user-friendly, professional and exactly what we need. **Recommendations to others considering Smith.ai Virtual Receptionists:** DONT WAIT! This fantastic service was the best addition to our firm, and we wish we had set this up sooner. You will not be disappointed. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** The issue for our firm was a lack of flexibility both during office hours and outside of office hours to answer our influx of calls. This created missed leads and ultimately lost potential new clients. In addition to that, we no longer miss calls from important professionals that are urgent, as Smith ai offers us the flexibility to transfer those crucial calls to us directly. Now with Smith ai, we never miss out on new leads, our current clients have the excellent service that we strive to provide to our clients, and those important calls are never missed. Smith ai is very professional, accurate, and detailed with each and every phone call and individual they speak with. **Official Response from Maddy Martin:** > Thank you for your review, Kristi! We're happy to be handling calls and scheduling appointments with potential new clients for your firm! ## Smith.ai Virtual Receptionists Discussions - [How does this benefit my business?](https://www.g2.com/discussions/how-does-this-benefit-my-business) - 2 comments, 1 upvote - [What if I don't need 24/7 answering?](https://www.g2.com/discussions/what-if-i-don-t-need-24-7-answering-25e29d77-14b8-436f-85f8-148ab9f78cdf) - 1 comment, 1 upvote - [Do you offer discounts?](https://www.g2.com/discussions/do-you-offer-discounts) - 1 comment, 1 upvote - [Do I need to sign a contract?](https://www.g2.com/discussions/do-i-need-to-sign-a-contract) - 1 comment, 1 upvote - [Can I change my plan?](https://www.g2.com/discussions/can-i-change-my-plan-b8fb3003-4d72-4335-bed7-99e42c800884) - 1 comment, 1 upvote - [View Smith.ai Virtual Receptionists pricing details and edition comparison](https://www.g2.com/products/smith-ai-virtual-receptionists/reviews/smith-ai-virtual-receptionists-review-4413492?section=pricing&secure%5Bexpires_at%5D=2026-07-17+20%3A21%3A27+-0500&secure%5Bsession_id%5D=9c4e2099-6b3a-4d38-a812-a91778fa3ac9&secure%5Btoken%5D=3de5d004dc9b8f553c761bde727ff612b694f4d98faad830cf0e395e9f247397&format=llm_user) ## Smith.ai Virtual Receptionists Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Smith.ai Virtual Receptionists Alternatives - [AnswerConnect](https://www.g2.com/products/answerconnect/reviews) - 4.5/5.0 (23 reviews) - [Ruby Receptionists](https://www.g2.com/products/ruby-receptionists/reviews) - 3.8/5.0 (12 reviews) - [SureCall Experts](https://www.g2.com/products/surecall-experts/reviews) - 4.6/5.0 (27 reviews)