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21 AnswerConnect Reviews
Overall Review Sentiment for AnswerConnect
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People in the costomer service are nice but it seems that this company can not controle their own system:( Review collected by and hosted on G2.com.
This service is absolute disaster, wish to never work with them Review collected by and hosted on G2.com.
Thier availability at all times on multiple channels like phones and emails. they are very organized Review collected by and hosted on G2.com.
Really they are so good that i struggle to pick a hole in thier operations. Review collected by and hosted on G2.com.
Exceptional customer service and consistently prompt response to inquiries. Review collected by and hosted on G2.com.
The product is a complete package, nothing missing from the product. Review collected by and hosted on G2.com.
Agents are great for the most part, I also like being able to go back to call records and history if needed. Review collected by and hosted on G2.com.
Not all agents / reps are as friendly / knowledgeable as expected. Some don't follow the script / attitude is not up to par. Review collected by and hosted on G2.com.
AnswerConnect has been with our company since its inception. They continue to provide around-the-clock services to our staff and our clientele. They are resourceful, thorough, and consistent. I have used many answering services in my time as an Administrator and Manager, but the product and service they provide far outweighs what I have experienced with others. We have never had an issue, and every interaction I have had with team members has been super pleasant! When you pair this with the cost, it isn't difficult to see how superior AnswerConnect is compared to similar services! We plan on being partners for years to come! Thank you, AnswerConnect! Review collected by and hosted on G2.com.
Their reliability and consistency. They provide a service and have yet to let us down. They have an excellent, easy-to-use platform, as well as an app- which makes my life easier. Review collected by and hosted on G2.com.
I needed our front desk team in the Philippians to take calls on the computer system instead of a physical phone. Answer Connect made it possible to do that, plus they tested it out before I left the call. They also set up the company's computer voice messaging system (because I didn't want to use my voice). They configured everything in a fantastic amount of time, were super professional, and listened to what I wanted. This was an effortless set up and not complex at all. I understood everything they were doing, and they showed me other free options I was not even aware of. LOVE IT! Review collected by and hosted on G2.com.
The response/turn around time, the professionalism, and how detailed they were. Review collected by and hosted on G2.com.
I have asked for help for numerous things, and Answerconnect is always available to answer my questions without frusteration. There hasn't been a time they haven't been able to help. And they follow up to make sure everything is well. I wish more companies did that! Review collected by and hosted on G2.com.
The quick responses and willingness to respond right away. They try to please their customers and do a good job at it. Easy to walk through directions with quick respond time. Review collected by and hosted on G2.com.
I have worked with Answer connect going on three years, and have nothing but positive things to say, especially when it comes to the support team.
Any time I need something changed, updated or explained they are there to do so quickly and energetically. Review collected by and hosted on G2.com.
Great customer service and overall timely response to questions Review collected by and hosted on G2.com.
Marilyn helped us and answered all of the questions we had! She said she would email us after the call and did so within minutes. She explained everything very clearly in a way we understood. We would definitely recommend. Review collected by and hosted on G2.com.
We appreciate that Marilyn was able to explain how we could better customize our service. We can tell she really cares! Review collected by and hosted on G2.com.
