# AnswerConnect Reviews **Vendor:** AnswerConnect **Category:** [Virtual Receptionist Services Providers](https://www.g2.com/categories/virtual-receptionist-services) **Average Rating:** 4.5/5.0 **Total Reviews:** 23 ## About AnswerConnect Voted the #1 Answering Service in 2025 by Forbes, AnswerConnect is a human-powered solution that helps you grow your business by ensuring you never miss a chance to connect with your customers. No bots. No AI. Just real people creating real connections that win customers and build loyalty. We answer calls, book appointments, qualify leads, and handle customer questions, 24/7 – so you’re always there when it matters most. With decades of experience, we act as an extension of your team, delivering friendly, reliable support every time the phone rings. And for every customer, every month, we plant a tree. Because growing your business should grow the planet, too. At AnswerConnect, we provide a comprehensive suite of live, human-powered services designed to help you stay connected with your customers, anytime, anywhere: • 24/7 Real People Call Answering Our service ensures your business never misses a call, day or night. Friendly, professional agents are always available to represent your brand and deliver excellent customer experiences. • After Hours Answering Stay connected even outside of business hours. We keep your lines open so your clients receive the support they need around the clock. • Custom Scripting Every conversation follows scripts tailored to your business, ensuring consistent, on-brand communication that reflects your values. • Lead Capture & Qualification Our agents are trained to capture and qualify leads in real time, helping you focus on high-value opportunities and grow your pipeline. • Appointment Scheduling Take the hassle out of calendar management. We book and manage appointments directly in your preferred system. • Live Chat Support Boost satisfaction and conversions with real-time website chat support that engages visitors when it matters most. • CRM Integrations We integrate directly with your CRM, ensuring all call data, leads, and appointments are accurately logged and seamlessly tracked. • Bilingual Services Reach a broader audience with support in both English and Spanish, making every customer feel heard and understood. Connect with AnswerConnect sales: ☎️ 800-700-8888 🌐 http://www.answerconnect.com 📧 sales@answerconnect.com Connect with AnswerConnect Franchise: ☎️ 800-584-0234 🌐 http://www.answerconnect.com/franchise 📧 franchisesales@answerconnect.com ## AnswerConnect Reviews ### 1. A Seamless Extension of our Team **Rating:** 5.0/5.0 stars **Reviewed by:** Kate J. | Head of Talent Acquisition, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about AnswerConnect?** The platform is super user friendly and reliable, it helps us stay connected with our clients and applicants 24/7 without missing a beat. It's a massive relief knowing that our calls are being handled professionally after hours and when we're busy with someone in person. Also the service is super flexible allowing us to scale up or down depending on our scheduling needs! **What do you dislike about AnswerConnect?** I can't really think about anything we dislike. I just wish I had learned about them sooner! **Recommendations to others considering AnswerConnect:** I would recommend them to other businesses who are always trying to do more in less time or who are trying to appear to be larger than they are while they are growing. They've helped us scale throughout our high growth periods and are now part of our overall everyday strategy. They really take the time to try to understand our specific needs and offer ideas on how we can use their tools to multiply ourselves. **What problems is AnswerConnect solving and how is that benefiting you?** As a Staffing Agency, every call represents a potential candidate or client opportunity. With AnswerConnect we never have to worry about missing an opportunity again! Their team is professional, reliable, and consistently ensures all of our calls are answered 24/7 after hours and while we are helping people in person. ### 2. Effortless Process Makes Everything Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Hayden S. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about AnswerConnect?** The ease and process! The team is great to work with - ESPECIALLY KRISTA!!!!!! She is my GIRL! Seriously my COO and I have loved working with her. **What do you dislike about AnswerConnect?** Sometimes some of the agents are hard to hear **Recommendations to others considering AnswerConnect:** NA **What problems is AnswerConnect solving and how is that benefiting you?** We previously had our internal accounting team managing incoming calls and routing them to the appropriate SSS personnel — but that process wasn’t as effective as we needed it to be. We saw an opportunity to improve efficiency by implementing AnswerConnect, and it’s already helping drive more closed business! ### 3. Absolute disaster and huge regrets to use this company **Rating:** 0.0/5.0 stars **Reviewed by:** Matt L. | sales director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about AnswerConnect?** People in the costomer service are nice but it seems that this company can not controle their own system:( **What do you dislike about AnswerConnect?** This service is absolute disaster, wish to never work with them **What problems is AnswerConnect solving and how is that benefiting you?** Poor service,not delivering what was promised, incompetence to solve their technical issues, this company is hearting our company, avoid to using them for any cost! We are not receiving a phone calls from our customers and they are not able to fix that! ### 4. Customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Abednigo O. | Team Lead IT SUPPORT SERVICES, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about AnswerConnect?** Thier availability at all times on multiple channels like phones and emails. they are very organized **What do you dislike about AnswerConnect?** Really they are so good that i struggle to pick a hole in thier operations. **Recommendations to others considering AnswerConnect:** I recommend Answer connect especially if your objective is to cut down on employee cost and automate your contact center. **What problems is AnswerConnect solving and how is that benefiting you?** Answering connect is helping my company to manage the large influx of calls we recieve from our customers effectively without human intervention. the virtual receptionist screen callers and provide response to questions asked by callers on our behalf. they book appointments and take feedbacks on our behalf. This has greatly enhanced our productivity and effectiveness as a company ### 5. Exemplary customer service that goes extra mile **Rating:** 5.0/5.0 stars **Reviewed by:** Manish A. | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2023 **What do you like best about AnswerConnect?** Exceptional customer service and consistently prompt response to inquiries. **What do you dislike about AnswerConnect?** The product is a complete package, nothing missing from the product. **What problems is AnswerConnect solving and how is that benefiting you?** Handling phone inquiries outside of regular business hours ad seamlessly integrating with our CRM to enhance the sales and client interaction. ### 6. Helped us improve efficiency by limiting our call time **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2023 **What do you like best about AnswerConnect?** Agents are great for the most part, I also like being able to go back to call records and history if needed. **What do you dislike about AnswerConnect?** Not all agents / reps are as friendly / knowledgeable as expected. Some don't follow the script / attitude is not up to par. **What problems is AnswerConnect solving and how is that benefiting you?** I used AnswerConnect at a small business studio, we get a lot of general inquiries and appointment confirmations. AnswerConnect helped us with customer calls so we can focus on running the programs at the studio. ### 7. Best choice we made! **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about AnswerConnect?** Willingness to help you get your scripts the way you need them to be for your business. **What do you dislike about AnswerConnect?** I don't really have anything negative to say **Recommendations to others considering AnswerConnect:** Go for it. I always recommended to any friend or people I meet that need help with answering their phones. **What problems is AnswerConnect solving and how is that benefiting you?** Great way to make your business sound professional and free yourself from answering phones. Everything gets recorded, they are always willing to help you improve and overall best choice we made. ### 8. Solid, Reliable and Friendly Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ashton H. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **Describe the project or task AnswerConnect helped with:** AnswerConnect has been with our company since its inception. They continue to provide around-the-clock services to our staff and our clientele. They are resourceful, thorough, and consistent. I have used many answering services in my time as an Administrator and Manager, but the product and service they provide far outweighs what I have experienced with others. We have never had an issue, and every interaction I have had with team members has been super pleasant! When you pair this with the cost, it isn't difficult to see how superior AnswerConnect is compared to similar services! We plan on being partners for years to come! Thank you, AnswerConnect! **What do you like best about AnswerConnect?** Their reliability and consistency. They provide a service and have yet to let us down. They have an excellent, easy-to-use platform, as well as an app- which makes my life easier. **What do you dislike about AnswerConnect?** The only "pitfall" I can say is that we don't have as many unanswered calls as their lowest tiered plan- but the lack of issues and reliability makes up for this tenfold. **Recommendations to others considering AnswerConnect:** If you need a consistent and PLEASANT answering service look no further. The setup process is clean, concise and thorough. You get to modify prompts to fit YOUR company and YOUR needs, which is pretty awesome. We have NEVER had a complaint from a patient about the service they receive when speaking to an AnswerConnect agent, and that has been a singular experience in and of itself. Also, you can't beat the price. **What problems is AnswerConnect solving and how is that benefiting you?** We never miss a call. We work in the healthcare field, and understand how frustrating it can be to have an emergency and not hear from your provider promptly. AnswerConnect has helped us from falling into the "abandoned patient" category. ### 9. Excellent Costumer Service Every Time **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa M. | Medical Director/Medical Provider, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **Describe the project or task AnswerConnect helped with:** I needed our front desk team in the Philippians to take calls on the computer system instead of a physical phone. Answer Connect made it possible to do that, plus they tested it out before I left the call. They also set up the company's computer voice messaging system (because I didn't want to use my voice). They configured everything in a fantastic amount of time, were super professional, and listened to what I wanted. This was an effortless set up and not complex at all. I understood everything they were doing, and they showed me other free options I was not even aware of. LOVE IT! **What do you like best about AnswerConnect?** The response/turn around time, the professionalism, and how detailed they were. **What do you dislike about AnswerConnect?** I wished I had known about the many features and options they had from when I first signed on with them. **What problems is AnswerConnect solving and how is that benefiting you?** My problem was solved. I wanted a company that had multiple options to help with more efficient and effective of employing faster or simpler working methods: ### 10. Good communication **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle P. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **Describe the project or task AnswerConnect helped with:** I have asked for help for numerous things, and Answerconnect is always available to answer my questions without frusteration. There hasn't been a time they haven't been able to help. And they follow up to make sure everything is well. I wish more companies did that! **What do you like best about AnswerConnect?** The quick responses and willingness to respond right away. They try to please their customers and do a good job at it. Easy to walk through directions with quick respond time. **What do you dislike about AnswerConnect?** Its only a minor thing, since you are asking, but we would love to be able to drop the minutes back down to 100, but understand that that is such a small amount that most people don't want. **Recommendations to others considering AnswerConnect:** I would do it! **What problems is AnswerConnect solving and how is that benefiting you?** Answer connect has made our business thrive while we take time off to sleep. It puts us at peace of mind knowing someone is there to answer our phones for us, and can communicate if there are any emergancies. ### 11. Above and beyond cstomer service **Rating:** 5.0/5.0 stars **Reviewed by:** Kathleen P. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **Describe the project or task AnswerConnect helped with:** I have worked with Answer connect going on three years, and have nothing but positive things to say, especially when it comes to the support team. Any time I need something changed, updated or explained they are there to do so quickly and energetically. **What do you like best about AnswerConnect?** Great customer service and overall timely response to questions **What do you dislike about AnswerConnect?** Nothing missing from the product worth noting **What problems is AnswerConnect solving and how is that benefiting you?** Answering phone lines during off-hours and integrating with our CRM for a smooth sales and client experience ### 12. Thank you Marilyn! **Rating:** 5.0/5.0 stars **Reviewed by:** Layne S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2022 **Describe the project or task AnswerConnect helped with:** Marilyn helped us and answered all of the questions we had! She said she would email us after the call and did so within minutes. She explained everything very clearly in a way we understood. We would definitely recommend. **What do you like best about AnswerConnect?** We appreciate that Marilyn was able to explain how we could better customize our service. We can tell she really cares! **What do you dislike about AnswerConnect?** The one difficult thing is we don't feel we can customize reports ourselves. More features for that would be great! **What problems is AnswerConnect solving and how is that benefiting you?** Having someone to answer all of our calls even when we can! We also appreciate the ability to track our calls. ### 13. Shapiro Delgado Review **Rating:** 5.0/5.0 stars **Reviewed by:** Adam S. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **Describe the project or task AnswerConnect helped with:** They are great at answering every phone call, following our script, and forwarding all of new client calls. I cannot be happier with their service. They instantly make any change you request. They have helped our business grow! I absolutely love this company. **What do you like best about AnswerConnect?** I like that they will forward my new client calls to my cell phone. If we do not answer right away, a client may call another attorney. So the fact that they immeditatly forward calls is helpful **What do you dislike about AnswerConnect?** Nothing. I think they are a great company. I've never had any issues. **What problems is AnswerConnect solving and how is that benefiting you?** I'm solving the problem of not having a receptionist that works 24 hours a day. ### 14. Amazing service! **Rating:** 5.0/5.0 stars **Reviewed by:** CATRELL H. | Legal Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2022 **Describe the project or task AnswerConnect helped with:** I have a Company where I restore Suspended driver's licenses. Answer Connect was very professional with getting me started. **What do you like best about AnswerConnect?** I love that the Representatives that Answer the phones are local. I have many options with Answer Connect, and I also love that they offer Spanish-speaking representatives to answer calls. Living in Miami, that's an essential element. The prices are also very affordable for small business owners. **What do you dislike about AnswerConnect?** I'm impressed so far; I can't think of anything I dislike yet. **What problems is AnswerConnect solving and how is that benefiting you?** Now that I have Answer Connect, I have more free time to tend to my clients. ### 15. It's like having someone right there in the office **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia F. | Therapist/owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2022 **Describe the project or task AnswerConnect helped with:** 24/7 Answering services **What do you like best about AnswerConnect?** They respond very quickly to requests, call me to ensure the changes are correct. My clients like the people who answer the phones. They are accurate on taking the numbers and names. **What do you dislike about AnswerConnect?** I would like to have an assigned person on my phone so they can answer more questions when people ask for the same thing. **What problems is AnswerConnect solving and how is that benefiting you?** 24/7 coverage, I don't have to be calling people when I am not available because they can let them know right away ### 16. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Amy C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **Describe the project or task AnswerConnect helped with:** We were looking for information on the fields of our exported reports as well as how to run a report **What do you like best about AnswerConnect?** The representative Marilyn was very knowledgeable and so willing to assist. **What do you dislike about AnswerConnect?** there is nothing that was disliked regarding this call. **What problems is AnswerConnect solving and how is that benefiting you?** We are solving how to use the calls for updating our leads list. This assists with names and phone numbers and what was discussed with them regarding a reverse mortgage. ### 17. Best Answering Service at this Price Point **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2022 **Describe the project or task AnswerConnect helped with:** Answering all incoming phone calls for a local specialty contractor, scheduling inspections and taking messages for call-backs. **What do you like best about AnswerConnect?** , phone calls answered 24/7, friendly and helpful when answering calls, uses our pre-existing scheduling platform. **What do you dislike about AnswerConnect?** Occasional transcription errors when taking messages or recording client email addresses (but likely no more often than would happen with an in-house receptionist) **Recommendations to others considering AnswerConnect:** If you're a small business answering your own phone, AnswerConnect can free up your time and attention to work on higher-value tasks. **What problems is AnswerConnect solving and how is that benefiting you?** Eliminates the need to hire a full-time receptionist at a fraction of the cost. ### 18. Marilyn rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2022 **Describe the project or task AnswerConnect helped with:** We needed to customize and streamline our reports and gain a greater understanding of how our data is being reported. **What do you like best about AnswerConnect?** Marilyn had an immediate understanding of our challenges and what we were trying to accomplish. She also could see the reasonableness and necessary application of our requests. **What do you dislike about AnswerConnect?** It took reaching her in order to get this kind of service. Should have more people who understand the ins/outs like she does. **Recommendations to others considering AnswerConnect:** Give them a try! **What problems is AnswerConnect solving and how is that benefiting you?** Streamlining of reports, more effective and efficient data analysis. Looking forward to seeing these changes made quickly! ### 19. AnswerConnect Positive Review **Rating:** 5.0/5.0 stars **Reviewed by:** Joe P. | Division Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2022 **Describe the project or task AnswerConnect helped with:** AnswerConnect fields our customer calls and relays important and descriptive messages timely. **What do you like best about AnswerConnect?** They are available 24 hours 7days per week and are very courteous to customers. **What do you dislike about AnswerConnect?** I do not have any dislikes about AnswerConnect. **What problems is AnswerConnect solving and how is that benefiting you?** AnswerConnect ensures that a live person always answers customer calls. ### 20. Prompt Response With Regards to Issues I Raised With Them **Rating:** 3.0/5.0 stars **Reviewed by:** Arvin K. | Demand Generation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2021 **Describe the project or task AnswerConnect helped with:** I deployed Answerconnect for a few small businesses. It was great using them. As a growth marketer, I had a very complex structure for lead response in mind. Answerconnect spentt plenty of time with me on the calls to customize a solution to my needs. **What do you like best about AnswerConnect?** Their tech team was great at integrating our complicated software to their platform. They were very responsive and accommodating to our schedule. **What do you dislike about AnswerConnect?** This is more of a wishlist than dislike but if they were to add an outbound structure to their system would be awesome **What problems is AnswerConnect solving and how is that benefiting you?** The problem was not having a receptionist even during covid. ### 21. Answer Connect for Small Office **Rating:** 3.0/5.0 stars **Reviewed by:** Erica R. | Broker/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2021 **What do you like best about AnswerConnect?** When I signed on originally I liked the small company, personal touch **What do you dislike about AnswerConnect?** Lately very inaccurate call routing despite feedback **What problems is AnswerConnect solving and how is that benefiting you?** Need a 24/7 service. ### 22. Great Service for Answering Your Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Kris L. | Integration Specialist, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about AnswerConnect?** I like that Answerconnect can handle my calls when I need to conduct business or simply take some time to myself. The receptionists are professional and my clients feel like they are simply part of my staff. 24/7 answering helps both my business and sanity. **What do you dislike about AnswerConnect?** The reporting for call details and types of calls could use some work. It would be great if there was a more visual option like my CRM. **Recommendations to others considering AnswerConnect:** If you are tired of missing calls and webchats them it is time to try AnswerConnect. They feel like an extension of my company instead of a service. **What problems is AnswerConnect solving and how is that benefiting you?** AnswerConnect helps to make sure that I do not miss calls and my callers are not hanging up on an answering machine. My clients feel that I am available anytime they need me. ### 23. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about AnswerConnect?** Very easy to use - similar to searching on google **What do you dislike about AnswerConnect?** Sometimes very specific information can be hard to find **What problems is AnswerConnect solving and how is that benefiting you?** Tax research ## AnswerConnect Discussions - [What is AnswerConnect used for?](https://www.g2.com/discussions/what-is-answerconnect-used-for) - [View AnswerConnect pricing details and edition comparison](https://www.g2.com/products/answerconnect/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+12%3A49%3A51+-0500&secure%5Bsession_id%5D=1be11d51-0e60-45f6-95be-6465c43b7b8f&secure%5Btoken%5D=4d2bdfc4030dbcf385163dd2979032b7d2a3100d26f2330d770a59d4578d7dac&format=llm_user) ## AnswerConnect Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top AnswerConnect Alternatives - [Ruby Receptionists](https://www.g2.com/products/ruby-receptionists/reviews) - 3.8/5.0 (12 reviews) - [Smith.ai Virtual Receptionists](https://www.g2.com/products/smith-ai-virtual-receptionists/reviews) - 4.9/5.0 (73 reviews) - [SureCall Experts](https://www.g2.com/products/surecall-experts/reviews) - 4.6/5.0 (27 reviews)