SmartBug Media Reviews (213)

Reviews

SmartBug Media Reviews (213)

4.8
213 reviews

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AN
Adam N.
Enterprise (> 1000 emp.)
"SmartBug is a true partner."
5/5
What do you like best about SmartBug Media?

The SmartBug team is comprised of sharp, talented people with a wide-variety of skill-sets related to marketing and development. The team is always very responsive and friendly, and they are a pleasure to work with in general. They're willing to step up to any challenge and support us, and they're great at helping us to find and implement successful solutions. They get the job done, and they also keep things fun and make it easy to work them. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

I wouldn't say there are any downsides to working with SmartBug. We've been working with them for many years now, and as with any agency, some of the team members who support us have changed over that time. Getting new people on the team fully up-to-speed with our projects has been challenging at times, but things have always worked out and I've always felt like we've had full support from SmartBug's leadership when navigating those situations. Review collected by and hosted on G2.com.

Verified User in Computer Software
PC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Smartbug expertise goes beyond"
4.5/5
What do you like best about SmartBug Media?

It was my first time knowing about SmartBug and I totally like the high level of expertise brought in into our business discussions and the support level into our eCommerce strategy. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

Nothing to dislike. Time run so fast so when the last session came to an end, the dislike part was about wanting to keep going and discussing our business strategy. Review collected by and hosted on G2.com.

Tony I.
TI
Tony I.
Loans and Investments
Small-Business (50 or fewer emp.)
"Great partner and expertise!"
5/5
What do you like best about SmartBug Media?

SBM has a variety of disciplines and a diverse team of experts. I appreciate that we have one designated account representative that advocates across all the disciplines and facilitates the working relationship across digital, social, content, PR, and email marketing. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

Not much on this list to be candid. Everyone wishes they could pay less, but they will work with you on an ongoing relationship basis, project-based pricing, or ad-hoc out-of-scope pricing. They make it work and there is good value in working with this group. Review collected by and hosted on G2.com.

Craig L.
CL
Craig L.
Owner/CEO
Small-Business (50 or fewer emp.)
"Leads Have Increased & Most Importantly Revenues Have Increased."
5/5
What do you like best about SmartBug Media?

Chair 10 Marketing, A SmartBug Company, has been very professional and has operated with minimal hand holding ... They know what they are doing. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

There has been no downside of working with Chair 10 Marketing (A SmartBug Company). We are early in our relationship (< 1 year), but we expect that to continue. Review collected by and hosted on G2.com.

Linda Q.
LQ
Linda Q.
Small-Business (50 or fewer emp.)
"Exceeds Expectations"
5/5
What do you like best about SmartBug Media?

My entire team appreciates their vast knowledge and understanding of Hubspot. We often turn to them for advice on how to do something. And they always have an answer or will get us an answer. When there isn't one available they figure out another solution to the problem. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

The one thing I wished they could do for me is bill through my advertising. Because of our corporate finance structure, this is challenging for me to do. I would use their services for advertising if I could bill through them. Review collected by and hosted on G2.com.

Lindsay H.
LH
Lindsay H.
Senior Marketing Specialist
Small-Business (50 or fewer emp.)
"Great PPC Partner for Our Franchise System"
4.5/5
What do you like best about SmartBug Media?

Support, responsiveness, and keeping our team in the loop about upcoming trends and changes. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

PPC and results always have their nuances and ebbs and flows - much of this can be out of our control though and more often than not, the team has back up ideas in place. Review collected by and hosted on G2.com.

Dave M.
DM
Dave M.
Director Of Engineering
Computer Software
Small-Business (50 or fewer emp.)
"A gamechanger for us."
5/5
What do you like best about SmartBug Media?

SmartBug's extensive team boasts specialists for every need. Recently, when we needed to refine our messaging, they introduced us to an expert whose sole focus is crafting impactful messages. This specialized approach extends to other areas as well, including graphic design, animations, and web design, ensuring that each aspect of our marketing is handled by a dedicated professional with targeted expertise. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

Any issue we had along the way was discussed and resolved immediately. Review collected by and hosted on G2.com.

Brandon M.
BM
Brandon M.
CEO & Founder
Small-Business (50 or fewer emp.)
"Marketing Foundation and Execution"
4.5/5
What do you like best about SmartBug Media?

Our Marketing Strategist (Sara Wolfe Vaughan) and Director of Client Services (John Suarez) genuinely care about making us successful. They have done a great job of understanding our needs and driving to execute them. They also do a good job managing me, and pushing back internally.

SmartBug has many people who do many different things, which is great but can be challenging. Sara does a brilliant job organizing and managing everyone.

The broader team at SmartBug also does a solid job with their specialties.

The overall strategy and execution are working well for us at this stage, and I'm looking forward to seeing it expand over the next few quarters. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

Agencies can get expensive with hourly rates and add-ons. This is the same for any professional services firm. Overall I feel SmartBug is fair and balanced with this, but it's also something to pay attention to closely.

They are highly focused on the Hubspot ecosystem, and my company is deeply engaged in the Salesforce ecosystem, so that has created challenges. I would love it if they had a Salesforce practice! Review collected by and hosted on G2.com.

DM
Deirdre M.
Small-Business (50 or fewer emp.)
"SmartBug = The. Best. Decision. Ever."
5/5
What do you like best about SmartBug Media?

They are smart, quick and extremely well versed in marketing and implementation. Having our SmartBug team is like having an additional team member! Their efficient support and quick communication is crucial to our success! Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

I LOVE everything about SmartBug, zero dislikes! Review collected by and hosted on G2.com.

Grant D.
GD
Grant D.
Franchise Owner
Small-Business (50 or fewer emp.)
"Great Marketing Manager, Sebastian"
5/5
What do you like best about SmartBug Media?

The responsiveness of the business and more specifically, Seb, my marketing manager. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

Nothing to dislike greatly - Sometimes online marketing can feel random in what you get back from what you put in. Seb does a great job helping me understand but this problem is more inherent to marketing as a whole. Review collected by and hosted on G2.com.