It's been two months since this profile received a new review

SmartBug Media Reviews & Provider Details

🤝 Most Decorated Elite HubSpot Partner (3x HubSpot North America Partner of the Year) 🤝 Google Premier Partner 🤝 Shopify Partner 🏅 Continue to hold all available HubSpot Accreditations 📚 More than 1,200 marketing & sales certifications 🏆 More than 150 company awards & recognitions (and counting) 🌟 More than 700 5-star customer reviews across multiple platforms At SmartBug Media, we've been navigating the digital agency space for over 15 years, mastering the art of creating resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration - we've got you covered! Now, imagine having access to a center of excellence for hire, ready to propel your organization toward success. That's us! We combine sound strategies, cutting-edge technology, and top-notch talent to set the course for your future success. And hey, it's not just about being full service; we're all about providing solutions that are specifically tailored to your needs. SmartBug's reputation? Well, it speaks volumes about our commitment to our clients. A 3x HubSpot North America Partner of the Year with over 700 5-star reviews and Elite partner status, we are the largest and most decorated HubSpot agency partner in the world. Plus, we're a Google Premier Partner and a proud Shopify partner. In a world that's constantly changing, we remain steadfast in our dedication to delivering client success and an unparalleled agency experience. It's not just about solving complex problems; it's about building relationships based on trust. So, let's journey together towards growth and resilience. After all, it's what we do best!

Seller

SmartBug Media

Discussions

SmartBug Media Community

Languages Supported

English, French, Spanish

Services Offered

Full Customer Lifecycle, Marketing&Sales Strategy, Revenue Ops & Reporting, SEO & Pay Per Click, Customer Success&Training

Locations Serviced

Canada, El Salvador, Mexico, United States, + 1 more

Overview by

Jen Spencer (CEO)

Pricing

Pricing provided by SmartBug Media.

HubSpot Onboarding

Starting at $5,000.00

Website Design & Development

View More Pricing Information

Top-Rated Alternatives

The Free Website Guys

4.9/5

(1,342)

View All Alternatives

SmartBug Media Media

SmartBug Media Demo - HubSpot Screenshot

SmartBug is the world's largest, most decorated HubSpot Partner.

SmartBug Media Demo - Centered on Excellence Screenshot

Supercharge your business with Marketing Solutions, Sales Solutions, Revenue Operations, Web CMS, Customer Success, and Payments & E-Commerce.

SmartBug Media Demo - Expertise Screenshot

SmartBug Media is made up of smart, passionate, curious people who genuinely care about each other. We believe in what we’re doing, which means we have to believe in each other.

SmartBug Media Demo - Qtrac Testimonial Screenshot

We Win So You Can Win

When you become a client you get an easy-to-use dashboard to have all of your important plans, goals, links and points of contact in one place.

G2 reviews are authentic and verified.

Here's how.

Emma P.

Sr. Marketing Director

9/5/2025

"Exceptional Expertise and Support for HubSpot Users"

5/5

What do you like best about SmartBug Media?

I appreciate SmartBug Media's expertise and deliverables, which consistently shine in our partnership. Their transparency about timelines and supportive role as a sounding board when facing challenges stands out. Their friendly, knowledgeable team complements our small team, especially by handling technical tasks within HubSpot efficiently, which is invaluable. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

No notes really. The team is responsive, talented and goes to work finding a solution in the infrequent event that they should they also be stumped. Review collected by and hosted on G2.com.

Madison B.

Mid-Market (51-1000 emp.)

8/22/2025

"Communicative and Timely"

4/5

What do you like best about SmartBug Media?

I appreciated their constant communication and follow up. They worked to ensure client expectations were met and were willing to adjust strategy and be flexible to suit our team's needs. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

Employee turnover was consistent and made certain aspects difficult when needing to transition to a new team member regularly and allow them time to understand our business. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

Their inbound marketing efforts can assist greatly in bringing in more potential customers and adding value for existing ones. The consistency and organization they can provide is valuable when wanting to build out more robust marketing campaigns. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

SmartBug assisted us with SEO optimization efforts, building out new premium content, setting up lead nurture campaigns, and developing more consistent and industry-related blog content. Review collected by and hosted on G2.com.

Ana Prada .

Enterprise (> 1000 emp.)

8/6/2025

"Excellent guidance from the SmartBug media team, Romain is the best!"

5/5

What do you like best about SmartBug Media?

The people you have in your team, they are super kind and eager to help in any possible way they can Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

The only thing we missed was more hours with Romain, we would have loved to keep our working sessions with him Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

Take advantage of the service is the best Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

Actually I've not experienced any problems working with the team, I thank Romain for being so open and kind in all the adaptation process, he really focused on understanding our business and guided us till we had our Hubspot just as we needed it. The learning process of the CRM without a guidance would have been a nightmare so I really appreciate the service, it helped us a lot. Review collected by and hosted on G2.com.

Verified User in Real Estate

Mid-Market (51-1000 emp.)

8/7/2025

"Responsive support for a successful CRM integration"

5/5

What do you like best about SmartBug Media?

Their ability to simplify complex concepts, their attentiveness, as well as their approach focused on our needs. The training sessions were clear, well-paced, and tailored to our reality. The team is proactive, always available, and provides excellent follow-up even after the launch phase. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

The onboarding phase was slower than expected, largely due to the first project manager not being sufficiently attentive to our needs. After changing the project manager, the difference was immediate: the support became proactive, clear, and perfectly suited to our reality. This transition transformed our experience in a very positive way. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

Yes, I recommend SmartBug Media for their expertise, efficiency, and attentiveness. They don't just execute: they advise, adjust, and ensure that the solutions implemented truly meet the intended objectives. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

SmartBug Media supported us throughout our transition to a new CRM. Their guidance ensured a smooth implementation of our internal processes, while taking into account our reality and the specific needs of our teams. Review collected by and hosted on G2.com.

Verified User in Manufacturing

Small-Business (50 or fewer emp.)

8/6/2025

"Very creative and professionnal design team"

5/5

What do you like best about SmartBug Media?

The design team is exceptional. They’re creative, experienced, and highly communicative. Every interaction feels productive and collaborative. We also feel very well supported by our project manager, she’s sharp, proactive, and flexible, which makes the whole process feel smooth and under control. It’s rare to find a team that feels like an extension of your own, but SmartBug delivers just that. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

There’s little to criticize. You're in good hands with SmartBug. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

If you’re looking for a team that can handle both strategic direction and execution, SmartBug is worth considering. Be clear about your goals early on and lean into the collaboration, they shine when you give them the space to bring their creativity and experience into play. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

SmartBug Media is helping us manage a critical marketing initiative and guided us through a major rebranding effort. They supported us with everything from brand strategy to visual identity, logos, fonts, color palettes, and even helped design our trade show booth. Their ability to connect the dots between branding, campaign execution, and customer experience has brought clarity and consistency to our marketing efforts, which is crucial as we reposition ourselves in a mature market. Review collected by and hosted on G2.com.

Samuel S.

Senior Strategist

Small-Business (50 or fewer emp.)

9/3/2025

"Excellent Marketing and HubSpot Partner"

5/5

What do you like best about SmartBug Media?

Very nice team of competent people that care. Been working with them for a while, so they know our business, way of working, etc.

We can leverage different people based on the needs of the moment. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

Some delays sometimes because of other projects they have, but I understand how this will happen occasionally with any agency. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

Clearly define your needs, or clearly state that you need help Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

A lot of developer help for our HubSpot CMS modules and website in general.

A lot of expert help and strategies on the CRM, data and overall maximization of usage. Review collected by and hosted on G2.com.

Caitlin G.

Mid-Market (51-1000 emp.)

8/1/2025

"Working with SmartBug Media is a no-brainer!"

5/5

What do you like best about SmartBug Media?

Holly and her team provide immediate support and take the stress out of feeling like you're tackling Hubspot alone. They are extremely knowledgeable and are always there to step in and help when needed. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

I personally do not have any dislikes to add about working with SmartBug. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

Hiring SmartBug is no-brainer if you're looking to improve contact management, click rates and views to your website, and ROI! Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

We don't have a Hubspot specialist on our team, so SmartBug has been extremely helpful in getting our website and various landing pages stood up. They've also helped with best practices for contact management and have made the process of importing contact lists seamless. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

7/28/2025

"Exceptional Partnership with SmartBug"

4.5/5

What do you like best about SmartBug Media?

Working with SmartBug has been a masterclass in strategic collaboration. What sets them apart is their genuine commitment to understanding our unique business model—not just on the surface, but with depth and precision. They seamlessly blend our operational nuances with industry best practices, creating a partnership that doesn’t just work, it thrives.

Their approach transformed our trajectory into a data-driven machine, accelerating outcomes and enhancing decision-making across the board. SmartBug doesn’t just follow trends—they help build them, tailoring their expertise to elevate performance with clarity and speed. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

When it comes to working with SmartBug, we haven’t encountered any true drawbacks. What we have found is an open door for continuous improvement—an invitation to come together, challenge assumptions, and co-create sharper, more effective strategies.

Rather than reacting to friction, SmartBug leans into refinement. Our collaboration has been marked by honest conversations, thoughtful adjustments, and mutual growth. That kind of relationship is rare—and invaluable. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

If you're looking for a vendor that listens deeply, adapts quickly, and delivers impact with integrity, SmartBug is the gold standard. SmartBug doesn’t just deliver; they evolve alongside you. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

SmartBug Media is helping us tackle one of the most meaningful challenges an organization can face: rebranding a legacy that spans over a century. With deep respect for our history and bold vision for the future, they’re guiding us through a company-wide transformation that’s as emotional as it is strategic. Review collected by and hosted on G2.com.

Verified User in Chemicals

Small-Business (50 or fewer emp.)

9/5/2025

"Great coaches and experts"

5/5

What do you like best about SmartBug Media?

They have great expertise, are friendly, genuine and easy to work with. They are also organized, great communicators and easy to work with. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

I don’t have anything I dislike about SmartBug. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

Expose SME’s and other stakeholders/contributors early in the project. Let them meet the SmartBug team and see the value they bring - to gain buy in. The SmartBug team will likely need to engage with these people to get info, reviews, approvals, etc. Don’t wait until those interactions take place to expose and educate your internal teams. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

The Smartbug Team did a great job coaching our team through content marketing practices and how to navigate and leverage HubSpot. They also developed some custom coding for us, allowing us to embed video content into our HubSpot site. Review collected by and hosted on G2.com.

Kathleen H.

Mid-Market (51-1000 emp.)

5/5/2025

"Exceptional Support with a Human Touch – 100% On Point!"

5/5

What do you like best about SmartBug Media?

Our trainers and there understanding of our pain points. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

N/A, there is nothing I have to say to this. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

If you’re looking to work with a team that truly cares and doesn’t treat you like just another account, SmartBug is the one. They take the time to understand your goals, adapt to your challenges, and bring a level of commitment and collaboration that’s hard to find. You’ll feel like you have a true partner in your corner. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

SmartBug Media is helping us navigate a complex integration between HubSpot and our ERP system—an area that requires both technical expertise and creative problem-solving. Their deep knowledge of the platform and willingness to think outside the box has been instrumental in addressing challenges as they arise. With their continued support and collaboration, we're well on our way to building a system that will work seamlessly with our company’s unique needs. Review collected by and hosted on G2.com.