SmartBug Media Reviews & Provider Details

The support provided by Amanda Hurd has been excellent! She’s taken the time to truly understand our needs and demonstrates strong knowledge across various areas of HubSpot. Our company and industry (insurance) are unique, and I’ve been consistently impressed with how well Amanda keeps track of everything. :) Review collected by and hosted on G2.com.

Our initial experience with SmartBug was disappointing. Our assigned strategist, Rodrigo Rivas, did not make an effort to understand our use cases or learn about our company, which left him unprepared for meetings and made scheduling a challenge. It took some time and effort to get back on track, but once we transitioned to a new strategist, our experience significantly improved. The new strategist better aligned with our needs and helped us make meaningful progress toward our HubSpot goals. Review collected by and hosted on G2.com.

Her platform knowledgeable and effective communication helped us achieve an aggressive implementation timeline. Komal is incredibly responsive, patient with questions, and engaging during working sessions. She tailored her approach to our specific business needs and supported multiple team members. Review collected by and hosted on G2.com.

SmartBug has been a great partner, they always meet deliverables and timelines. Review collected by and hosted on G2.com.

The true value is that SBM is willing to work with you to customize a scope of work to fit your needs. Our marketing team is segmented into multiple sub-teams who support different areas of the business. SBM worked with us to incorporate everyone's specific use case into one project, having separate calls and project tracking for each sub team, while still supporting us a whole and keeping our efforts aligned. We always struggle to find this ability in vendors we work with so this is a huge plus. Review collected by and hosted on G2.com.

There were a few times throughout our process working with them where we questioned if we were being pushed towards something (adding more hours, purchasing a new Hub) because it was truly needed or because it would bring in more revenue for SBM. However when we wanted to reduce our hours and cut down on the support we were receiving, there was no question and our team worked with us to make sure we were getting the most out of those hours. Review collected by and hosted on G2.com.

They are a fantastic group of people who are highly motivated for success and even better humans and partners. Review collected by and hosted on G2.com.

This might sound fake but I do not have anything negative to say about SmartBug Media. Review collected by and hosted on G2.com.

Smartbug media comes up with creative solutions and "hacking" in Hubspot to solve for our business needs. While Hubspot offers many business solutions, we have unique needs, and Smartbug finds a way to make it work for us, no matter how many "hacks' it takes! Review collected by and hosted on G2.com.

Nothing comes to mind at this point in time. Review collected by and hosted on G2.com.

I like how customer centric they are. Being a hubspot employee i need a partner that will tailor things for what my customer needs regardless of use case. Review collected by and hosted on G2.com.

I cannot think of a downside for smartbug. Review collected by and hosted on G2.com.

efficiency, serious andThe way they grasp the issues we present to them Review collected by and hosted on G2.com.

There’s honestly nothing I didn’t like I truly feel comfortable working with them. Review collected by and hosted on G2.com.

I like their model of paying for hours and then using them as needed, without any pressure. When I do need help they're always available, responsive, and flexible to work with me. I like that they also teach me how to do things as they do them, so my skills improve as well. Review collected by and hosted on G2.com.

Can't think of anything! It's been a great experience. Review collected by and hosted on G2.com.

They are very professional and listen to our needs, able to give us good advices too Review collected by and hosted on G2.com.

Nothing to say on that front, we're satisfied Review collected by and hosted on G2.com.

The knowledge they brought to the table was unmatched and when they didn't know the answer they weren't afraid to be honest and then dig into possible solutions for our neededs. Review collected by and hosted on G2.com.

There wasn't much to dislike honestly. The migration went very smooth and working with them was phenomenal. Review collected by and hosted on G2.com.