SmartBug Media Reviews & Provider Details

Don't be afraid to ask for what you want. They are great and understand the scope of these projects and will do whatever they can to ensure it is done to your satisfaction. Review collected by and hosted on G2.com.

We recently did a migration from Salesforce to HubSpot. Our first migration partner moved very fast and ended up causing a lot more problems and headaches in the long run. When we switch to Smartbug they were absolutely fantastic in not only finishing our migration, but going back to clean up the mess the first partner made. The migration is now over and we couldn't be happier with the quality of work from Smartbug. We were assigned a specific account rep that was in charge of our migration and would pull in other departments as needed. He listened to all of our concerns and goals we were trying to acheive with this migration and excedded every expectation we had. Would definitely recommend! Review collected by and hosted on G2.com.

SmartBug helps provide our company with customer leads which convert to appointments. Review collected by and hosted on G2.com.

Use them if they are offered to help you and do not miss a meeting. I was very busy at the time of my onboarding and I wish that I would have had better time management to really focus and use the time I had with Smart Bug to complete the homework I was given. Review collected by and hosted on G2.com.

Our company onboarded Hubspot and Mike from SmartBug was more than helpful. He worked with me to figure out the system and how it could work with our CRM using Zapier integrating that with our website and setting up Hubspot properly. It was such a great experience. I would strongly suggest that anyone who is connected with Smart Bug stay consistent with your weekly meetings and complete the task that was given to you, I struggle with that now but it's no one's fault but my own because at the time I was so overwhelmed with current situations at our company that I failed myself for not staying more laser-focused on this project and it shows from time to time. But Mike was absolutely helpful. Review collected by and hosted on G2.com.

f you're considering SmartBug Media, I highly recommend them. They consistently deliver strong, measurable results in PPC, SEO, and inbound marketing. Their team is knowledgeable and up-to-date on the latest strategies, so use their expertise to refine your approach. Collaboration is key—the more you engage, the better they can tailor campaigns to your goals. Their detailed reporting provides valuable insights for continuous improvement. Plus, SmartBug is proactive in optimizing campaigns, so be open to their recommendations. Overall, their focus on results and strong partnership makes them a great choice. Review collected by and hosted on G2.com.

SmartBug took over our local Google PPC campaign in June, and since then, we've seen a significant increase in leads and improvements in SEO. We are extremely pleased with the results theyve delivered. Our account representative, Brock, has been outstanding—he’s highly communicative and a pleasure to work with. Review collected by and hosted on G2.com.

I would recommend their marketing services, but DO NOT recommend website development. Review collected by and hosted on G2.com.

I am very familiar with SmartBug and their capabilities when it comes to marketing services which they do an outstanding job. Unfortunately, they missed the mark with our website redesign. Now, we are out a significant amount of money and will need to hire another web developer to redo everything...and I mean everything. Here's what went wrong:

1. Lack of understanding what we wanted from the beginning. We are in a simply industry and wanted a website to reflect. After continuing to miss the mark, month after month, I personally explored our competitors websites (NOTE: I AM NOT IN MARKETING) and provided content as to what we wanted, but it was too late. To add simple imagery or a banner showcases our industry would cost up $7,000+ to the total cost. It's visually terrible and does not speak our brand. I am utterly embarrassed to direct anyone to it.

2. Hubpot's limitations. It's nice in theroy that you can "own" your website and make changes, but with Hubspot, the limitations will waste your time and ultimately, I will need to hire another web developer who is familiar with Hubspots...not too common! You can change content all day long, but you can't upload new imagery and the margins are really confusing to work with. It's all blocks!

3. You will have several different PMs during your contract - team members kept changing so it was tough to keep consistency.

4. Zero consultation. In SmartBug's defence, I was not original to the kick-off, however, my former colleague took complete control (so I hear) As you are providing web services and being the expert in development, I would have hoped that you were have given direction or feedback to what is best for a website/company. Instead, you let someone who is not in marketing make the decisions. Our entire website is now ChatGPT (which I am having to slowly go through it - again, I am not a marketeer and this is not my job) beacuse come to find out, we are scoring VERY low on Google analytics because of this. Again, take control SB and advise your customers on website development. Review collected by and hosted on G2.com.

For anyone considering SmartBug Media, I highly recommend taking the leap. Their expertise, attention to detail, and commitment to client success are unparalleled. Whether you're undergoing a complex CRM migration, need help with inbound marketing, or any other project, SmartBug Media delivers top-notch results. Review collected by and hosted on G2.com.

Our company, Pass Gallery, recently transitioned from LiveChat to HubSpot for our customer support and CRM, a significant undertaking that was crucial for our continued growth. The SmartBug Media team, particularly Globalia, played an instrumental role in ensuring a smooth migration. Their expertise and meticulous attention to detail made what could have been a daunting process entirely manageable. Beyond the migration, they have supported us through numerous smaller projects, consistently delivering exceptional results. Their guidance has been invaluable, and we are thrilled with the positive impact this partnership has had on our business. Review collected by and hosted on G2.com.

Our company decided to move onboard with Hubspot this year. We were recommended from Hubspot with the Smartbug Onboarding service. Casey Peddicord helped a quick and successful transition on the both marketing and sales sides. He helped set up the integration between Hubspot and our CRM salesforce, created and mapped all the data properties. He also helped creating all the assets in the new account, including emails, workflows and forms. On the Sales side, he helped the brokerage team (over 50 sales users with zero hubspot experience) set up the Hubspot sales account and trained them on how to use the system for sales outreach and lead generation. He constantly blow us away by his level of professionalism. He is also very easy to communicate when it comes to customer needs. He helped us finalized the contracts and showed different teams how to optimize the system to achieve our goals. Even after the onboarding service, we gladly extended the contract and bought more consulting/supporting time with Casey. I'd highly recommend Casey from Smartbug to anyone who's looking for Hubspot consulting service. You will be in good hand! Review collected by and hosted on G2.com.

Same recommendation I would suggest when hiring any new team, ask lots of questions, make sure your major requirements are clear from the get go. That has certainly helped us with many vendors. Review collected by and hosted on G2.com.

We first used SmartBug Media to get our Hubspot stood up (we were migrating to Hubspot from Marketo and Pardot). They were organized, efficient and fun to work with. Since then we've hired them to help us stand up a totally new Hubspot website and the process took several months and certainly had it's challenges. They tackled everything and always left me feeling confident that we were going to succeed. Review collected by and hosted on G2.com.

If you purchase Hub Spot go with Smart Bug - they know it like the back of their hands. Review collected by and hosted on G2.com.

Smart Bug guided us thru our entire implementation- we felt like they were Hubspot people. They never told us they didnt know or that we'd have to ask Hubspot. They were pure Hubspot Experts. Review collected by and hosted on G2.com.

Our partnership with SmartBug provides a clear return on investment and gives us peace of mind. Any organization will benefit by having SmartBug on its team. Review collected by and hosted on G2.com.

Our needs are expertly managed by Casey Peddicord, who is an absolute joy to work with. He connects us with highly skilled professionals with a wide range of expertise to assist us across our HubSpot hubs with timely troubleshooting, exceptional training, and strategic advice. Review collected by and hosted on G2.com.