How would you rate your experience with SmartBug Media?
The ability to problem solve and just a great overall team of professionals to work with. Review collected by and hosted on G2.com.
There are no dislikes to add to this this comment Review collected by and hosted on G2.com.
Efficient, professional, they really our clients easily Review collected by and hosted on G2.com.
Nothing much, they are doing their best to help ou clients scale Review collected by and hosted on G2.com.
What I appreciate most is their collaborative approach and clear communication throughout every step of the process. Whether it's strategy, content, design, or performance tracking, they bring a level of expertise and care that truly sets them apart. You can tell they’re deeply invested in their clients' success. Review collected by and hosted on G2.com.
So far, we have no complaints—they’ve been nothing but great! Review collected by and hosted on G2.com.
They have many skilled and capable employees. Review collected by and hosted on G2.com.
The biggest pain point for us is the high rates for their services. Review collected by and hosted on G2.com.
The team is super receptive to feedback and dedicated to continuous improvement Review collected by and hosted on G2.com.
SmartBug is hands-on and communicative; if you don't like that, they might not be the agency for you. Review collected by and hosted on G2.com.
Highly knowledgeable in how to use the CRM/Hubspot
The support team is competent, personable, and friendly. Really enjoyed our Account Strategist. Also enjoyed those filling in during absence-they were just stretched. Review collected by and hosted on G2.com.
You pay $7k per month for 40 hrs. If 3 people from their team join a call ( at their discretion) you are charged for all 3 etc. (those hours rack up quick!) If you ask questions about things not done-they charge hours for multiple people looking into it... (nice luxury as a provider) We signed up for marketing/growth-in initial calls we shared it was our focus including amount to generate. Nobody verbalized this was not possible until we questioned lack of results-then were told "the contract says" READ- THE CONTRACT- please don't rely on the people to share their limitations. Staff is incredibly kind but became VERY STRETCHED for some months (during a leave) and output is minimal compared to cost. No concessions for their shortcomings-the bottom line was pay for contract. Quality and integrity did not appear to be a motive. Moving forward, it is a huge lesson learned-read the fine print, look for unsolicited reviews and trust nothing that is not in writing. We should not have missed that! Review collected by and hosted on G2.com.
The team at SmartBug Media are quick to respond and are able to resolve any issues or concerns that arise. Review collected by and hosted on G2.com.
I have no complaints about SmartBug Media. They have been wonderful to work with. Review collected by and hosted on G2.com.
Working with SmartBug has been an exceptional experience from start to finish. Their team is brimming with expertise, passion, and professionalism. Each training session was clear, well-structured and, above all, tailored to our specific needs. It's always a real pleasure to work with them - their responsiveness, kindness and commitment make all the difference. A big thank you to the whole SmartBug team for their constant support. Experts like few others! Review collected by and hosted on G2.com.
There isn't much to dislike to be honest. Review collected by and hosted on G2.com.
It's always a pleasure to work with you Xavier.
Thanks for the great review.
They have been very attentive during these early on-boarding stages. Review collected by and hosted on G2.com.
Nothing! So far they have been great. we’re excited to get started. Review collected by and hosted on G2.com.
Smartbug knows the ins and outs of the Google search engine extremely well. Our customer service rep is constantly looking at our PPC results to see what modificaitons can to be made for better outcomes. If something isn't working well he will do the legwork to see what needs to be tweaked and run it by us before the change is made. Overall our return on add spend has been great. Review collected by and hosted on G2.com.
As with any business we'd always like to see more leads. Even though Smartbug is doing a great job, we'd appreciate more sales opportunities and customers. Review collected by and hosted on G2.com.
Hi Samuel, thank you for taking the time to share your positive experience. We're delighted to hear that our PPC efforts for Kitchen Tune-Up have met your expectations. We appreciate your recognition of our team's expertise and proactive approach to optimizing your campaigns. We value our partnership with your franchise network and are committed to exploring new avenues to further enhance your results. Your feedback is invaluable as we strive to understand and meet the needs of all our franchise clients.
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