Silverware Reviews & Product Details

avrio is excellent - mobile unit is consistent and provides a great option. Review collected by and hosted on G2.com.

- recommended sales delay buttons - IE) guest orders Beer & Burger but isn't ready to order the burger portion yet after ordering the beer 1st. need a delay option to go back to finish the combo purchase

- technical support wait times aren't funnelled through a priority program - systems down should go to the front of the line - support company is not adequate - lots of discrepancy between the companies I have purchased the 23 units from. Review collected by and hosted on G2.com.

Online reporting makes it easier for all necessary colleagues at the head office to analyse data on a daily basis Review collected by and hosted on G2.com.

As a corporation we have our own back-end systems. The integration between us and Silverware was poorly designed and was riddled with problems, which have mostly been corrected. Also, when discussing upgrades or changes to the systems, response time for any queries, whether for quotes, availability or change requests are very lengthy. Review collected by and hosted on G2.com.

It is an easy system to learn but a book should come with it to be able to do some of the more difficult tasks. Because when u call, they take over the computer and change things which is great but u don’t learn how to do it yourself. Review collected by and hosted on G2.com.

That they do not call once a month to make sure everything is going well. Review collected by and hosted on G2.com.

The system is super user friendly and offers everything you need to run a busy restaurant. Review collected by and hosted on G2.com.

Constantly crashes, the database drops out, the tech support will not return voicemails and constantly miss appointments that are set up. Most of the techs do not know the system very well. Issues can take weeks to resolve. Mobile tablets do not work at all. Review collected by and hosted on G2.com.

There isn't really anything that silverware does that every other POS doesn't do Review collected by and hosted on G2.com.

The hardware is antiquated. The machines are slow and constantly freeze. You need to restart the computers every night or else hell will break loose. You cannot edit the menus remotely, everything has to be done from the POS. Antiquated method of checking sales. Gotta develop a report and then view it, no app. Review collected by and hosted on G2.com.

We really enjoy the reporting functions of silverware and the ability to pull out relevant data. Review collected by and hosted on G2.com.

We have found that the initial learning curve to the UI can be a little daunting and not entirely intuitive. Review collected by and hosted on G2.com.

Easy to use and the layout of the screens is very easy to teach new employees. Review collected by and hosted on G2.com.

Remote reporting requires a lot of steps to get simple reporting on your phone. Would like to see real time updates available. Review collected by and hosted on G2.com.

The support is outstanding (Island POS). The interface is very user friend and easy for the front of house team to use. Review collected by and hosted on G2.com.

You do have to go through many screens to get to programming. Once you are in it is easy but when changing things on the fly it takes a bit longer than previous POS we have used. Review collected by and hosted on G2.com.

There is something to be said for the physical durability Silverware’s Old School PC Terminals have in a busy restaurant setting. Review collected by and hosted on G2.com.

Silverware does not have the same reporting capabilities and is not growing and developing as fast as some of the new cloud based POS systems. It is not easily linked with newly developed software programs. Review collected by and hosted on G2.com.

Silverware is a fairly simple system to learn... updating menu items is easy to do on the fly and new staff members have had no issues using the system. I would suggest integrating credit cards, saving the step of balancing the two machines. Customer service was good the one time we have used it, fixing the issue quickly. Review collected by and hosted on G2.com.

We don’t have a back office, so printing of reports and such are a bit of an issue. Review collected by and hosted on G2.com.