Silverware Reviews & Product Details

We have been using Silverware since August of 2000. It has been consistently stable and a solid workhorse for us. We originally and continually use the program in three separate retail environments. Although not as a food service app the software completely fills our needs. Selling gifts (scanned items), candy(scale items), and or everything from fresh fruit to coffee the program just plain works. In the last year we have utilized integrated credit card processing which is quicker than anything else we have used in the past. Service is always there and able to correct the our issues.... (Not like NCR /Aloha which struggles to correct their confusion). Review collected by and hosted on G2.com.

Program needs a next dollar cash acceptance option (Example: check total is $3.28... register should give the $4.00 cash accepted option.) Review collected by and hosted on G2.com.

I like the numerous report options. Most importantly, silverware is rock stable. Review collected by and hosted on G2.com.

On my version, I find it a little unwieldy to bring up and delete old orders. Review collected by and hosted on G2.com.

When I pulled the plug on the system, returned it, bought another system and saw just how easy the other system was to operate. Review collected by and hosted on G2.com.

Customer service, non existent. Difficulty of use off the planet. Screen changes good luck. Review collected by and hosted on G2.com.

Technical Support is terrific! Out of all the POS systems If worked with the follow up and ease to get help is the Best out there. If your contract has expired they are still willing to help for a nominal fee vs. others that wont help till they have a full yearly support package paid for. Always willing to help and 24hr help desk that responds quickly. Have had little issues over the past three years but has always solved our issues quick and efficiently. . Oh! Ease of Programing on your own!!!! Huge plus! don't need support to do most of your changes like "Micros" Review collected by and hosted on G2.com.

Only Dislikes is when originally sold POS system some of the Items did not work as promised or said "yeah ours does that to.1) " Future Carry out orders - Don't send automatically. and 2) Frequent dinner not exactly what was sold. - Great for Restaurant that doesn't have one. Customer cant see there point on there own via website. More managing then told.. 86 items - if you have multiple items which we all do you have to enter each separately to add count or 86. take alot of time to enter each item over and over. Screen should stay up and just check boxes instead of typing in work over and over again. My Three items that I dislike. All systems have issues. Should this be the worst for any restaurant. Review collected by and hosted on G2.com.

Seamless integration with our property Management System Review collected by and hosted on G2.com.

Took a long time to install. Our existing POS system was toll old and Silverware was not familiar with Maestro. Review collected by and hosted on G2.com.

I love how easy it is for me to add new items / price adjustments to the system. It is extremely easy for me to navigate and I like how I can contact Silverware 24/7 with any questions at all and they take their time to answer all of them. Review collected by and hosted on G2.com.

I dislike how difficult it is to get your logo on the receipt! I contacted a few times and it has to be a certain size / colour no background and they are not willing to just do it for you! Logos / branding is very important and I am surprised their isn't an easier way. Also The bottom of the receipt is very important to add messages or extra advertising and I find they need it to stand out a lot more. Review collected by and hosted on G2.com.

I am a low transaction food service place and considering that I should not have lagging issues. My issues persisted for over years. Finally since last 3 months the issue is not there anymore.

I stayed with Silverware because of their excellent Technical support team, Unfortunately, their sales team left me a very ill taste due to unresponsiveness.

If you are looking into Silverware or any POS product, Pls. don'nt go by theri demo's as its just a testing platform. it will have functions and its front end (look and feel) but will not show background issues.

For this you need to see and speak to businesses using their software.

Also, Silverware lack a "Training" Feature for new employees to get comfortable with the functions and use of the POS system.

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Silverware does not have "Training" Module and its Sales team is very unresponsive. Review collected by and hosted on G2.com.

Front of house user interface is well designed - easy and intuitive to use Review collected by and hosted on G2.com.

They need more reports on the back end - specific to a resort environment Review collected by and hosted on G2.com.

The restaurant features and ease of building buttons, updating instantly, tailoring to the needs of our restaurants are some of the best features of any POS. The HelpDesk has gotten a lot better over the years at being able to walk through problems and issues, something that happens on occasion. Functionality though is key to the success of this POS, including the reporting, which is equally important to ensure our businesses are running pristine. Review collected by and hosted on G2.com.

Early on we did not like the HelpDesk, although that's slowly being corrected. Some things require too many steps to complete as oppose to some of the other POS software's out there that are designed with the user in mind. Some of the reporting is not great either because you can only organize alphabetically instead of highest sales to lowest and vice versa. You would think that's an easy fix, but they haven't figured that one out yet. Review collected by and hosted on G2.com.

Excellent reporting features to increase profits! Review collected by and hosted on G2.com.

Tech supports pricing structure per half hour is on the high side for simple fixes. Review collected by and hosted on G2.com.