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Signpost Reviews & Product Details - Page 3

Signpost Overview

What is Signpost?

Signpost is the complete and automated solution to collect customer feedback, get more and better reviews, win new customers, get referrals and increase repeat business.

Signpost Details
Languages Supported
English
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Product Description

Signpost gives you marketing solutions for local businesses with automated marketing, measurable results, reviews, referrals, and feedback.


Seller Details
Seller
Signpost
Year Founded
2010
HQ Location
New York, NY
Twitter
@Signpost
2,409 Twitter followers
LinkedIn® Page
www.linkedin.com
137 employees on LinkedIn®

BB
Overview Provided by:

Recent Signpost Reviews

Shannon C.
SC
Shannon C.Small-Business (50 or fewer emp.)
0.0 out of 5
"Confusing and a waste of time"
The CEO is a nice gentlemen and the supervisors seem to be very eager to help.
SK
Selin K.Mid-Market (51-1000 emp.)
4.0 out of 5
"Auto-responses for reviews and text messages"
Signpost helped me to work more efficiently regarding my customer review management. Here I like the possibility to monitor the sentiment in genera...
RH
rich h.Small-Business (50 or fewer emp.)
0.0 out of 5
"horrible experience with a horrible company very deceptive and they dont deliver"
i dont like anything about my experience with signpost
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Signpost Media

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Video Reviews

47 Signpost Reviews

3.5 out of 5
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47 Signpost Reviews
3.5 out of 5
47 Signpost Reviews
3.5 out of 5

Signpost Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SignpostQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Construction
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Signpost?

It is super easy to setup. You don't need to be a techie to use signpost. The whole process is so simple and it has helped us gain a lot of reviews. It works as advertised Review collected by and hosted on G2.com.

What do you dislike about Signpost?

The campaign section can be improved. It would super helpful if they are able to integrate with Salesforce. Review collected by and hosted on G2.com.

Recommendations to others considering Signpost:

Super Easy to setup. Best review software available in the market. The Review collected by and hosted on G2.com.

What problems is Signpost solving and how is that benefiting you?

It helped us in getting a lot of positive reviews. Review collected by and hosted on G2.com.

Response from Elisabeth Newell of Signpost

Thank you for your review!

Verified User in Photography
UP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Signpost?

Chris and Kristen at support are incredibly helpful. Review collected by and hosted on G2.com.

What do you dislike about Signpost?

I would have to say that the support isn’t 24/7. I understand why not but sometimes it’s too hard to wait for the service if you want t go go go right now at 3am Review collected by and hosted on G2.com.

What problems is Signpost solving and how is that benefiting you?

I am able to communicate with past current and future clients with specials and give a ways. I am more organized and my online presence speaks with one voice. Review collected by and hosted on G2.com.

Response from Elisabeth Newell of Signpost

Thank you for your review! If you need assistance during off-peak hours, be sure to check out our Help Center!

Verified User in Consumer Services
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Signpost?

Helpful employees who can answer questions Review collected by and hosted on G2.com.

What do you dislike about Signpost?

Not much, it seems like they are continuing to find ways to implement more features and tools over time. Review collected by and hosted on G2.com.

What problems is Signpost solving and how is that benefiting you?

Ability to reach out to customers in a controlled way Review collected by and hosted on G2.com.

Response from Molly Queen of Signpost

Thank you for your feedback!

Alex C.
AC
Owner
Entertainment
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Signpost?

I recommend Signpost to all! My reviews are soaring, and the email service is getting me in contact with clients who otherwise would have forgot about me years past. The nominal fee is very affordable for the results I'm getting, thank you! --Chandler Media & Design Review collected by and hosted on G2.com.

What do you dislike about Signpost?

Not a lot of customization, but in turn that helps deliver better results. Some customization is being added slowly, so just be patient is my advice. Review collected by and hosted on G2.com.

Recommendations to others considering Signpost:

It's cheap, just do it, you'll be surprised by the results. Review collected by and hosted on G2.com.

What problems is Signpost solving and how is that benefiting you?

Getting reviews is easy, clients are returning that have forgotten I exist. Review collected by and hosted on G2.com.

Response from Elisabeth Newell of Signpost
(Original )

Thank you Alex! We look forward to continuing to drive reviews for your business moving forward.

Verified User in Consumer Services
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Signpost?

I have contacted signpost just about a month ago and their system immediately started to Integrating with our customers.

I love their offers programs for our customers as well the feedback and review program.

I will definitely recommend to give them a try. Review collected by and hosted on G2.com.

What do you dislike about Signpost?

Contract terms are too long, would be best 3 months to try but either way we are happy with signpost Review collected by and hosted on G2.com.

Recommendations to others considering Signpost:

Give them a try! You would not regret. I’m happy with the results Review collected by and hosted on G2.com.

What problems is Signpost solving and how is that benefiting you?

You’re able to get more reviews for my customers and love How we can interact with our customers and able to see everyone Who opens and receives All the reviews, offers etc. Review collected by and hosted on G2.com.

TJ K.
TK
Sales Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Signpost?

It is a very user-friendly platform and there are tons of analytics that you can pull from. Review collected by and hosted on G2.com.

What do you dislike about Signpost?

It certainly is time-consuming and you better have a plan going into it. The good thing is you have a dedicated success team that is there to help you through any and all issues you might come across. Review collected by and hosted on G2.com.

Recommendations to others considering Signpost:

Be willing to put in the work gathering data and setting up ads. Review collected by and hosted on G2.com.

What problems is Signpost solving and how is that benefiting you?

Customer reviews is the big one. Review collected by and hosted on G2.com.

Response from Elisabeth Newell of Signpost

Hi TJ, thanks for this great review! We're so glad to hear that our Customer Success team has been helpful and you've seen reviews coming in consistently. Don't hesitate to give us a shout if you need any further assistance!

Verified User in Automotive
AA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Signpost?

Good way to get reviews. Good way to track phone calls and emails. Review collected by and hosted on G2.com.

What do you dislike about Signpost?

The cost of Signpost is definitely on the high end. For a small company it may have many things to offer that I do not use. Review collected by and hosted on G2.com.

What problems is Signpost solving and how is that benefiting you?

Good way to track calls, good way to get reviews Review collected by and hosted on G2.com.

Response from Elisabeth Newell of Signpost

We appreciate your review! We do have cost-saving subscriptions available that you may not be utilizing depending on your current subscription. If you'd like to give us a ring, we'd be happy to see if there are any discounts we can apply. Thanks!

John M.
JM
Senior Account Executive
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Signpost?

Really Incredible Service! Awesome platform and useful tools. Results have been great!

Special thanks to Lindsey! Super Responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about Signpost?

Nothing to speak of. I have seen great results from these guys. Review collected by and hosted on G2.com.

Recommendations to others considering Signpost:

Keep moving forward in the space. Review collected by and hosted on G2.com.

What problems is Signpost solving and how is that benefiting you?

Review Generation Review collected by and hosted on G2.com.

Response from Elisabeth Newell of Signpost

Hi John, thanks for taking a minute to write this great review! We're so happy to hear that Lindsey has been taking good care of you and your account is working so well. Give us a shout if we can help you out further!

Verified User in Consumer Services
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Signpost?

Ease of use, can send links for review sites directly to individual clients. Review collected by and hosted on G2.com.

What do you dislike about Signpost?

Have to periodically delete contacts that aren't actual clients (like spam calls and spam emails) Review collected by and hosted on G2.com.

Recommendations to others considering Signpost:

Try it. I'm not techy, and I still was successful in it's implementation Review collected by and hosted on G2.com.

What problems is Signpost solving and how is that benefiting you?

Signpost makes reviews easier to collect and simplifies the review process for clients Review collected by and hosted on G2.com.

Response from Elisabeth Newell of Signpost

Thank you for your review! It's great to hear that it has been easy to use and keep up with. Give us a shout if you need assistance!

Verified User in Photography
IP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Signpost?

Being able to pause the 20 review emails sent to customers Review collected by and hosted on G2.com.

What do you dislike about Signpost?

Tricked into signing a 12 month contract my Sam after I asked him can I cancel at any given time. Don't believe anything this company tries to sell you. They are more worried about their personal sales then your long term business. Read all the reviews. Review collected by and hosted on G2.com.

What problems is Signpost solving and how is that benefiting you?

They will tell you anything to lock you in.. then it's impossible to cancel Review collected by and hosted on G2.com.

Response from Elisabeth Newell of Signpost
(Original )

Hello, we’re sorry to learn of your dissatisfaction. We are unable to locate your account based on the information provided here, but we’d love the opportunity to try to find a resolution with you. Please feel free to reach out to our Customer Support Team at support@signpost.com or (646) 780-7767 to discuss this further!