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Signpost Reviews & Product Details

RH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Signpost?

i dont like anything about my experience with signpost Review collected by and hosted on G2.com.

What do you dislike about Signpost?

i disliked my entire experience with them. They didnt deliver on anything they promised and their software never worked and they tried to charge us more than we agreed to and theyre saying we signed a contract with them when we signed up it was a month to month agreement there is no such agreement we will be reporting them for fraudulent charges and lack of performance. they may possibly be the worst online company i have worked with ever. Review collected by and hosted on G2.com.

What problems is Signpost solving and how is that benefiting you?

they havent solved a single problem their performance was non existent and they had no intention of helping fix the problem communicating with our CRM. We hired them to automate our review requests not to manually put them in they told us for months they were working on a solution and never came up with one to automate our review requests this company does not deliver and then they charge you anyway and they even tried to charge more than was agreed. Review collected by and hosted on G2.com.

Signpost Overview

What is Signpost?

Signpost is the complete and automated solution to collect customer feedback, get more and better reviews, win new customers, get referrals and increase repeat business.

Signpost Details
Languages Supported
English
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Product Description

Signpost gives you marketing solutions for local businesses with automated marketing, measurable results, reviews, referrals, and feedback.


Seller Details
Seller
Signpost
Year Founded
2010
HQ Location
New York, NY
Twitter
@Signpost
2,408 Twitter followers
LinkedIn® Page
www.linkedin.com
137 employees on LinkedIn®

BB
Overview Provided by:

Recent Signpost Reviews

Shannon C.
SC
Shannon C.Small-Business (50 or fewer emp.)
0.0 out of 5
"Confusing and a waste of time"
The CEO is a nice gentlemen and the supervisors seem to be very eager to help.
SK
Selin K.Mid-Market (51-1000 emp.)
4.0 out of 5
"Auto-responses for reviews and text messages"
Signpost helped me to work more efficiently regarding my customer review management. Here I like the possibility to monitor the sentiment in genera...
RH
rich h.Small-Business (50 or fewer emp.)
0.0 out of 5
"horrible experience with a horrible company very deceptive and they dont deliver"
i dont like anything about my experience with signpost
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Video Reviews

46 out of 47 Total Reviews for Signpost

3.5 out of 5
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46 out of 47 Total Reviews for Signpost
3.5 out of 5
46 out of 47 Total Reviews for Signpost
3.5 out of 5

Signpost Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SignpostQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Shannon C.
SC
Marketing Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Signpost?

The CEO is a nice gentlemen and the supervisors seem to be very eager to help. Review collected by and hosted on G2.com.

What do you dislike about Signpost?

While the management team seems willing to help they don't seem very effective. Unfortunately, after 4 months we decided to end our relationship with Signpost. They never were able to fully grasp how to answer our calls and made several egregious mistakes. We attempted to rectify the issues multiple times, but ultimately, we had to separate. The companies CEO is a very nice gentlemen and I appreciate their willingness to resolve our issues, but it was the execution that was lacking. I would give them a two for effort but make no mistake this was not a good experience and a complete waste of time and money. Review collected by and hosted on G2.com.

What problems is Signpost solving and how is that benefiting you?

They were supposed to help solve our phone call management, but did not effectively accomplish this task. Review collected by and hosted on G2.com.

SK
Senior Sales Strategist
Education Management
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Signpost?

Signpost helped me to work more efficiently regarding my customer review management. Here I like the possibility to monitor the sentiment in general and find the weak points according to the clients’ feedback. Review collected by and hosted on G2.com.

What do you dislike about Signpost?

The analytics Signpost offers seem to be quite superficial. This lack of detail level data hinder the actual approximation of effectiveness of my current review generation and the place that requires specific attention. Review collected by and hosted on G2.com.

What problems is Signpost solving and how is that benefiting you?

Signpost has streamlined the process of gathering feedback from customers. The automated requests and text message communication has made me more time efficient and has increased my overall number of reviews. Review collected by and hosted on G2.com.

Gabriel T.
GT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
Incentivized Review
What do you like best about Signpost?

Signpost is undoubtedly the most user-friendly and straightforward email-sending platform available. While we were struggling with deliverability problems on Active Campaign, Signpost came to our rescue. Remarkably, they consistently ensure that our emails reach every single one of our contacts without fail. Moreover, their statistics on email opens, and clicks are remarkably precise and reliable. We keep paying for Signpost even when are working with HubSpot at the same time. Review collected by and hosted on G2.com.

What do you dislike about Signpost?

The ease of use of these platforms comes at the expense of personalization options for emails. The subject and header fields have limited character allowances, and there is no option to incorporate elements like video attachments to enhance the email experience. Review collected by and hosted on G2.com.

What problems is Signpost solving and how is that benefiting you?

Increase our customer base and reach a wider audience.

Improve customer engagement and foster stronger relationships.

Enhance our online reputation and address any negative feedback promptly.

Gather valuable insights from customer feedback to improve our services.

Optimize marketing strategies based on data-driven decisions. Review collected by and hosted on G2.com.

Varun S.
VS
Associate Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Signpost?

One of the standout features of Signpost is its automated review request system, which allows businesses to request and collect reviews from their customers automatically. It also provides tools to manage and respond to those reviews. This can help companies to improve their online reputation and increase customer loyalty. Review collected by and hosted on G2.com.

What do you dislike about Signpost?

One potential limitation of Signpost is that it's primarily designed for small businesses, so it may not be the best option for larger organizations with more complex marketing needs. Additionally, while Signpost offers a range of features, some businesses may require additional functionality that isn't available on the platform. Review collected by and hosted on G2.com.

What problems is Signpost solving and how is that benefiting you?

Signpost's features and functionality are designed to help small businesses solve common marketing and customer relationship management challenges, which can lead to improved customer loyalty, increased revenue, and long-term success. Review collected by and hosted on G2.com.

John B W.
JW
Attorney At Law
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Signpost?

Nothing ... it doesn't work. They advertised it to do "A" and it doesn't work. Review collected by and hosted on G2.com.

What do you dislike about Signpost?

You will absolutely regret dealing with this company. Their product does not work and their billing practices are sneaky and deceptive. I tried to converse with them, but they don’t discuss - they merely tell you how to cancel. It’s laughable!!!

John Review collected by and hosted on G2.com.

What problems is Signpost solving and how is that benefiting you?

Nothing. I filed a claim with the Better Business Bureau against them, Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
AL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Signpost?

Signpost is a CRM platform that assists in creating long-term customer associations. Signpost easily incorporates Constant Contact, Facebook, Mailchimp, Zapier, etc., for local marketing and campaign management. It offers dynamic control of digital exchanges between businesses and their customers to get more reviews and increase revenue. Review collected by and hosted on G2.com.

What do you dislike about Signpost?

It was extremely tedious for me to cancel my term with Signpost. They demanded an extraordinary one-month's notice to extract an additional couple of hundred bucks before the subscription was terminated. Review collected by and hosted on G2.com.

What problems is Signpost solving and how is that benefiting you?

Signpost assembled client reports by capturing all emails, phone calls, and credit card dealings, making it very easy to facilitate personalized follow-ups. Naturally, it was good for customer retention, increased loyalty, better reviews and referrals and eventually, revenue increase. Review collected by and hosted on G2.com.

mike b.
MB
General Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Signpost?

I prefer to delete this review but haven't figured that out yet... Review collected by and hosted on G2.com.

What do you dislike about Signpost?

I prefer to delete this review but haven't figured that out yet... Review collected by and hosted on G2.com.

Recommendations to others considering Signpost:

Avoid Signpost. My first clue should have been the very pushy sales staff. Expensive and requires a lot of work to get results. Almost impossible to cancel your service! Review collected by and hosted on G2.com.

What problems is Signpost solving and how is that benefiting you?

ok Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Signpost?

What's not to like!? Sign Post is easy, reliable, clean, quick, and responsive. Their website is straightforward and self-explanatory. Great customer service. Respond quickly to requests. Helpful in a pinch. A great selection of signage, posts, colors, etc. I love the signs they have created for us. Review collected by and hosted on G2.com.

What do you dislike about Signpost?

I apologize I'm not helpful in this area, but I do not have anything negative to say about Sign Post. They are my go-to! Review collected by and hosted on G2.com.

What problems is Signpost solving and how is that benefiting you?

I am currently not resolving any problems with Sign Post. If I have a problem, it's usually with a client or a conflict of schedule, so I reach out to Sign Post to reschedule or make a change to our order. Review collected by and hosted on G2.com.

Jay M.
JM
Chief Executive Officer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Signpost?

One of the best automation review platforms on the market Review collected by and hosted on G2.com.

What do you dislike about Signpost?

You cannot go month-to-month with the clients you have to commit to three months minimum for each account Review collected by and hosted on G2.com.

Recommendations to others considering Signpost:

Take a look at BirdEye as an alternative for pricing depending on what your clients specific needs are Review collected by and hosted on G2.com.

What problems is Signpost solving and how is that benefiting you?

Using this as a CRM for email newsletters and review generation Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Signpost?

Easy to navigate and import contacts and create lists Review collected by and hosted on G2.com.

What do you dislike about Signpost?

Could have improved features, more customization for emails Review collected by and hosted on G2.com.

What problems is Signpost solving and how is that benefiting you?

Online review solicitation. allows us to sort out negative reviews Review collected by and hosted on G2.com.