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Signifyd Reviews & Product Details

Verified User in Retail
AR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Signifyd?

The Signifyd team provided a very collaborative environment for initiation to Go Live. Questions always we followed up promptly and they are always on hand to brainstorm new concepts. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Nothing comes to mind. Our implementation was very short and Signifyd was able to keep up with the timeline. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

We replaced our fraud partner. Review collected by and hosted on G2.com.

Signifyd Overview

What is Signifyd?

Signifyd is a commerce protection provider that addresses fraud and abuse challenges at key conversion points across the ecommerce shopper journey from account creation to checkout to return request. We help merchants decide when it is appropriate for a shopper to take a certain action – like creating an account, completing a transaction, or requesting a refund. We can do so accurately because we have seen 98% of shoppers previously across the thousands of ecommerce storefronts we protect. Signifyd customers typically see a lift of 5 - 9% in revenue by letting more good shoppers through. We are so confident in our decisions that we back order approvals with a guarantee, which gives our merchants the confidence to automate fulfillment knowing that if a chargeback does occur, we will reimburse them 100%.

Signifyd Details
Product Website
Languages Supported
English
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Product Description

With identity and intent intelligence from the world’s largest network of online retailers, Signifyd’s Commerce Protection Platform instantly recognizes the ‘who’ behind every transaction. Every approved order is backed by a 100 percent financial guarantee against fraud and abuse, so merchants can automate payments at scale, streamline customer experiences and grow fearlessly.

How do you position yourself against your competitors?

“The adoption of Signifyd’s guaranteed fraud protection solutions by the next-generation of digital native retailers, as well as the traditional brick and mortar retailers, is a clear testament to the capabilities, versatility and modularity of Signifyd’s solutions. Signifyd’s competitors are mainly focused on loss-prevention, as opposed to customer experience enhancements.” - Frost & Sullivan


Seller Details
Seller
Signifyd
Company Website
Year Founded
2011
HQ Location
San Jose, California
Twitter
@signifyd
1,872 Twitter followers
LinkedIn® Page
www.linkedin.com
527 employees on LinkedIn®
Description

Signifyd provides an end-to-end Commerce Protection Platform that leverages its Commerce Network to maximize conversion, automate customer experience and eliminate fraud and consumer abuse risk for retailers. Its solutions provide the transparency and control that brands need to succeed in the rapidly changing world of commerce. Signifyd, which is the leading provider of payment security and fraud prevention for the Top 1000 Retailers for
0
4, is headquartered in San Jose, CA, with locations in Seattle, Denver, New York, Mexico City, São Paulo, Belfast and London.


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Signifyd Integrations

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Verified by Signifyd

Recent Signifyd Reviews

SK
Svante K.Small-Business (50 or fewer emp.)
5.0 out of 5
"Signifyd - API integration to send transaction data"
I like that it offers a good system that helps detect fraud and provides peace of mind, so with Signifyd we take on large expenses and it gives us ...
KM
Kate M.Small-Business (50 or fewer emp.)
5.0 out of 5
"Signifyd dramaticaly reduces fraud and is easy for everyone to use"
It was easy to integrate, and that was what I liked the most. In addition to giving us more security, we were able to process oders form new custom...
AK
Aleksander K.Small-Business (50 or fewer emp.)
4.5 out of 5
"Signifyd has made our customer verification seamless"
The system protects from fraud based on its machine learning abilities which stops suspicious transactions right after they occur. Our e-commerce s...
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307 out of 308 Total Reviews for Signifyd

4.6 out of 5
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307 out of 308 Total Reviews for Signifyd
4.6 out of 5
307 out of 308 Total Reviews for Signifyd
4.6 out of 5

Signifyd Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SignifydQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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KM
Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

It was easy to integrate, and that was what I liked the most. In addition to giving us more security, we were able to process oders form new customers with much more ease. I love the console panel and the code numbering. Lastly, it reduces credit card fraud. Thats what we were looking for, and we achieved it with Signifyd. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Ive only had a few setbacks with some clients and we need to implement the correct data for the evaluation. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

In general, the experience has been very positive since we incorporated Signifyd. Their system has been very useful for detecting and protecting against fraud in e-commerce, and it significantly reduces order processing time, which is incredible. Review collected by and hosted on G2.com.

AK
Fraud Analyst
Wholesale
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

The system protects from fraud based on its machine learning abilities which stops suspicious transactions right after they occur. Our e-commerce system now detects and blocks most fraudulent transactions which lowers both chargeback rates and incorrect detection alerts. The system automatically approves proper orders without employee verification. Our system creates matchless analytics which shows us fraud behavior before it becomes a serious problem. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Users require a better dashboard design that makes movement through the system simple. The staff takes too long to respond to customer support needs because their response times vary. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

Our team spent many hours doing manual fraud work that led us to miss fraudulent orders and flag innocent customers. Modern technology helps us avoid errors in our system to deliver better service and cut expenses at the same time. Our fraud detection system provides specific numbers that help us find better ways to stop fraudulent actions. Review collected by and hosted on G2.com.

SK
Support Supervisor
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

I like that it offers a good system that helps detect fraud and provides peace of mind, so with Signifyd we take on large expenses and it gives us confidence. I like the ease of setup and that fraud control is almost immediate, which allows me to quickly redirect all the information. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Sometimes there are some false positives which is annoying because it detects email problems looking suspicious. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

It solved many problems since we previously received multiple fraudulent orders and everything changed since we implemented Signifyd and we immediately noticed improvements in our orders and saved a lot of time and money. Review collected by and hosted on G2.com.

KK
Ecommerce Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

At first, I really liked how easy it was to implemented it and how easy it was to issue the refund immediately after the first chargeback. It was incredibly easy and, overall, it gives a lot of confidence to new customers when processing their orders. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

The support solves our problems because we had certain problems with the application before. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

I love Signifyd because it greatly reduces stress, especially when managing high-value orders, by proventing fraud with its fraud detection features, which is beneficial for all of us. Review collected by and hosted on G2.com.

SS
Customer Care Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

Easy to use and understand, and sicne it was implemented I found it to be a good tool with good customization and is great for peace of mind. I also loved being able to review potential fraudulent orders and avoid the chargeback process. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

I had some setback with potential clients but everything changed over time. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

It works very well due to uss good control of panel and consoles and we have less stress and we are safer due to fraud detection protecting us and it works well for us in our business in fulfilling orders and everything is on the right track. Review collected by and hosted on G2.com.

FA
Customer success executive
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

Modern features and tools to help online business to put a stop to fraud order activity and protecting legitimate customer from problem that fraudster can implicate to ecommerce purchasing system. Simple dashboard design for admin to switch between tools or using several tools at the same time help to make maintainance work effective. Payment verification for all payment method, especially for credit and debit card, which constantly abused by fraudster using stolen card has helped to reduce the issues and only legitimate card is now able to proceed to the payment confirmation pipeline. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Need a more intuitive incident report details about fraud activity and declined payment, so we can block the same characteristic activity permenantly. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

Excellent tools for fraud prevention especially tools for transaction scoring that rating transaction risk, fraud markers to monitor certain customer profile closely when they return, and real-time monitoring to instantly taking prevention if the system detect any suspicious activity. All this tools is automated and freeing admin work from manual task to analyzing fraud problem in ecommerce store. Review collected by and hosted on G2.com.

SG
Relationship Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

I like the peace of mind it provides and that it is easy to use and the results are good, plus its functions are excellent and effective. I also really like the code numbering on the console and that it protects us and keeps us safe. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

At first I found it a bit complicated, especially the way to use it, but everything changed with time. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

It mainly solves problems in order fulfillment by providing security and making everything run more smoothly and securely by preventing credit card fraud. Review collected by and hosted on G2.com.

BA
Marketing manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

Simple integration with Shopify ecommerce store with least interruption during customer payment is what make Signifyd valuable for online store. Intelligence reporting that collect and analyze fraud sources, suspicious customer payment activity, and common characteristic of fraudster. Strightforward tools and features to use and only need some training before able to use all its advance tools to protect ecommerce operation. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Worked well and not inflicting any major problem after the implementation. No dislike about anything. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

Signifyd help to solve issues with fraud payment from stolen card credit and illegitimate chargeback that has hurting business. Every declined payment is alerted to administration and admin can make investigation either to approve or decline the order. Device tracking and fraud marker help to prevent suspicious customer profile from making order and block the profile from any activity on the website limit problem that they may cause. Review collected by and hosted on G2.com.

Verified User in Luxury Goods & Jewelry
UL
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Signifyd?

Signifyd has been a game-changer for the e-commerce side of our business this year. They’ve improved approval rates, reduced false positives, and fine-tuned their models for better handling of gift card purchases.

The transaction overview they provide is detailed and gives me a clear picture of who attempted a transaction and where it came from.

The quarterly reviews from Signifyd’s account managers are always insightful, helping us understand how each quarter went from a fraud perspective. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

I use their Power Search feature daily, and it’s been a huge asset. However, I’d love for the grid view to be more customizable, as there are some columns I don’t use, and they just take up valuable screen space. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

I find their decision-making to be accurate, and I rarely see false declines during manual reviews. They’ve also been extremely helpful in defending chargeback requests across the multiple payment providers we use. Review collected by and hosted on G2.com.

JC
Risk Team Lead
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Signifyd?

Signifyd genuinely cares about their relationship with their clients and wants to grow and evolve with their needs. Product development is non stop and the user expierence is always improving. Signifyd considers every bit of feedback from their customers and try to impliment relevant items. They keep up with current fraud trends and anticpate future trends and product needs. Review collected by and hosted on G2.com.

What do you dislike about Signifyd?

Some aspects of the products can be centered around certain merchants and not quite fit our needs, or we cannot customize parts. More visability into the decision would be useful. Review collected by and hosted on G2.com.

What problems is Signifyd solving and how is that benefiting you?

Pre authorization was a huge stepping stone for us. Avoiding chargebacks for bad orders because we are no longer authorizing/charging and then going through decisioning has made a substantial impact on time saved and fees/financial losses. This change has benefitted the entire organization. Expedited decisioning, more intelligent decisioning, fewer post sales calls and CE calls our sales and CE agents have to take, reduced manual review, reduction in chargebacks, better customer experience Review collected by and hosted on G2.com.