Showpad Coach Reviews & Product Details

It is one of the easiest way to coach your team. It helps especially with the new employees for onboarding and training period. Customer support is also great, when you have a problem you are able to reach an expert. Review collected by and hosted on G2.com.

I like the feature and there is less things that I don't like. Review collected by and hosted on G2.com.

ShowPad Coach works best for our Internal Use Case, new hire onboarding. We love that you can edit an asset in ShowPad, and it will update in every course that asset lives. This is highly valuable to us since our team managing ShowPad is much smaller, and we can't spend a ton of time updating an asset individually in every course it lives. Review collected by and hosted on G2.com.

We originally purchased ShowPad Coach for both our internal and customer education uses and quickly found that the product did not meet the needs of our customer education program. We cannot fully white-label the Welcome emails sent to our customers once we invite them into ShowPad. As a result, most customers we've invited into our Learning Academy have not accepted their invite due to the domain it comes from. We'd also love it if ShowPad allowed us to update a Grader on a Pitch IQ or assessment instead of submitting a ticket to their Support team every time. Due to promotions at our company, there are multiple times when we need to update this. Review collected by and hosted on G2.com.

Really helpful to onboard processes and have sales members get used to the ins and outs of showpad. Review collected by and hosted on G2.com.

Loading users can be troublesome but data loaders and support have been great to help us. Review collected by and hosted on G2.com.

Provided the absolute basics of a training platform. There is not much I liked about Showpad -- I inherited it from a past enablement team. Review collected by and hosted on G2.com.

It was shocking how lacking in functionality the platform was compared to its competitors as well as how inflexible the options and customizations were. E.g., there were very few options for setting coaching reviewers and it didn't allow us to utilize our current process of peer, buddy, and manager reviews. There were also weird limits and rules that felt arbitrary -- like only being allowed to add a certain # of questions or sections. The UI for admins and learners was also not intuitive enough for the price and what we needed. We received complaints from AEs about the tool, and all trust was lost. Review collected by and hosted on G2.com.

It is a single platform that prioritizes the necessary pieces of training and also the optional activities to the completed. The product training and the live examples help me in understanding the product. Review collected by and hosted on G2.com.

I believe it matches the company standards and is user-friendly at the same time. I quite like it. One thing I will add is more live examples and case studies. Review collected by and hosted on G2.com.

Company provides with great contents for learning a lot of things. With a subscription, it is easy to understand Review collected by and hosted on G2.com.

To be checked we pass every content, but it is essential for learning Review collected by and hosted on G2.com.

It is very straightforward to use. It has a simple way of sharing and distributing information around the platform. Review collected by and hosted on G2.com.

I am not sure if I do not dislike anything. As I've said before, it is very straightforward. Review collected by and hosted on G2.com.

There really isn't too many thing that comes to mind at this point. What the user ultimately sees is pretty clean. Review collected by and hosted on G2.com.

First and foremost, that the sales team was extremely misleading on multiple fronts. So much so, that everything a competitor of theirs warned me about, that they assured me wasn't an issue has happened. Let's just run down the list, this will take some time...

1. G-Drive "Sync": They will claim that they have a G-Drive "Sync" that will automatically add you content into the Showpad platform. This is a half truth. They do have the ability to pull in content from G-Drive, what they do not openly tell you, or at least didn't tell me, is that they convert it to Powerpoint and then load it into their platform. Which wouldn't be a huge issue...if Microsoft Powerpoint did have different font styles the Google Slides where we create all the content. This meant that all of the font's defaulted to Arial on conversion. After weeks their engineering team said there was no fix and it has now been 4 months and we have no solution. If you a G-Suite shop and use it for content create, be hesitant with these guys.

2. Bugs: This is easily the most buggy platform I have ever experienced in my life. Think of any of the core functionality and we experienced a bug with it. Whether it was loading content, losing content because the platform would randomly time out, not being able to add employees to the courses we created, the frustrations never ended. We have had bugs with video content showing up in previews of the course but not being able to be played when its live. I highly recommend not using them for this.

3. Poor CSM Support: I'll provide only one example here, our CSM was on an email chain with one of their technical engineers where we were discussing the continued issues we were having with the platform for over 3 months now. The CSM thought it was a good time to bring up we have a few more users in the platform than we were licensed for and asked us our thoughts on discussing getting them added, ie giving them more money. Super tone deaf. His response was essentially that he was sorry he didn't know we were having issues, he wasn't on all the calls and he looks forward to us being fully handed over to him. He made no attempt to even acknowledge the frustration or help us achieve some type of resolution. THIS IS THEIR CUSTOMER SUCCESS PERSON. He has also been consistently at least 5-10 minutes late for all the calls he was a part of

4. Poor Admin Interface: Good luck being an admin in here. The backend interface is clunky and difficult to navigate, it evident that they have grown this side of the businesses through acquisition and just slapped together something they thought was passible. Getting people into courses/paths is a arduous task, even more difficult to manage long term if you have a large team. Review collected by and hosted on G2.com.

Pitch IQ is the easiest course to setup and provides the most insight to the management team about their sellers being prepared to engage with customers about our story and solutions. The sellers get to practice their pitches, review their delivery of the content and submit for peer and manager review and feedback. We now have leadership coming up with new ways to use Pitch IQ to prepare their directs. We are also in the process of setting up an Onboarding Path for new hires which was non-existent a year ago and was a very manual process which lacked the visibility of progress. Having the ability to assign the Onboarding Path to new hires and track their progress and test their comprehension of the materials is way beyond where we were a year ago. We will be launching the Onboarding Path in October 2020 which will include Showpad user training as the first course. Very exciting! Review collected by and hosted on G2.com.

That's a tough question since we have only been on the Showpad platform for six months and all if the features and functionality is an upgrade to what we were doing previously which was all manual and inconsistent/non-existent. Review collected by and hosted on G2.com.