ShipHero Reviews & Product Details - Page 5

I really like the BULK SHIPPING and MERGE ORDER options ShipHero offers. The software is super smart in recognizing orders coming from the same accounts and allows us to merge them together saving us a ton of money in shipping costs. It also automatically recognizes orders that have the exact same items and allow you to quickly grab the inventory and ship them all at the same time, cutting down on extra work and increasing productivity! Review collected by and hosted on G2.com.

I wish there was a way to change the look of the desktop and dashboards. Having the option to run a black backgrounds, or the ability to create "shortcuts" to your most used pages and have them all on the Home screen would be helpful. Review collected by and hosted on G2.com.

Michelle and Chris - our CSR's and support at ShipHero are the best. Quick response time, easy fixes and always friendly and helpful. Review collected by and hosted on G2.com.

So far the only downside to ShipHero is the lack of Wholesale functionality. Review collected by and hosted on G2.com.

Easy of usage and features. Customer support is awesome and was able to assist us with our concerns timely. Review collected by and hosted on G2.com.

I think just the loading time in Posthero can be improved. Review collected by and hosted on G2.com.

The best thing about ShipHero is knowing they will work hard and always find an answer to your questions. Review collected by and hosted on G2.com.

Downsides are that the software sometimes has bugs, but they are usually resolved by customer service fast. Review collected by and hosted on G2.com.

Everything you need in a WMS in one place! Integration was also an easy process for all customers. Review collected by and hosted on G2.com.

So many features, you'll be learning the whole time you're using. Review collected by and hosted on G2.com.

Integrates well with Shopify. Tons of options on how the two platforms sync. Review collected by and hosted on G2.com.

Needs to run a cleanup process at regular intervals Review collected by and hosted on G2.com.

The fact that Shiphero is user friendly and has a lot of good integrations. Really like the support we get from our CSM since you've stopped the pooled csm process. Review collected by and hosted on G2.com.

Customer support has gotten better and better however I feel like they sometimes need information they should be able to find on their own by digging a little bit. Feels like someone that has seen a lot of different situations should problem solve on their own a little better. Review collected by and hosted on G2.com.

Kudos to Sergio, Matias, Roniel, and Tolya for trying their best to find solutions to my enquiries. Review collected by and hosted on G2.com.

24 hours response time is not really ideal especially we also have clients awaiting for us. Review collected by and hosted on G2.com.

The crew is fantastic and so easy to get a hold of for help. All issues are resolved in a timely manner and if it can't be resolved the same day, the team is fantastic about keeping in touch and giving updates. We use this every day and the ease of integrating multiple websites makes adding it very smooth. Review collected by and hosted on G2.com.

CSV spreadsheets are not as informing as one might like but it still offers all the info you usually need. Review collected by and hosted on G2.com.

It's easy for my team to use and easy to onboard new customers. Review collected by and hosted on G2.com.

The billing module is difficult to use and it lacks some bulk editing features. Review collected by and hosted on G2.com.