ShipHero Reviews & Product Details

I like that it has a great UI/UX for pickers and packers and all operations team that allows for better productivity.

It's a system that solves complex needs in general to the most basics ones for a Fulfillment Center with an easy to use logic.

I like the fact that we can use lot products and FEFO logic, we can create bundles for customers based on single products so no need to make pre word to create them.

In general, is a system that adds value to the operation and visibility to the team and customers.

But what I like most its the attention you receive fro the SH tam to answer all your questions and help solve issues you might have either if its something you don’t understand or a bug in the system.

The API integration was simple and connects with our system perfectly that allowed almost a plug-in-and-play atmosphere for the operation. training of use is quite simple.

We use it all the time to check for pending orders to ship. Review collected by and hosted on G2.com.

What I don't like is some configuration sets that are a bit slow to set. Like when you create a new seller/customer for the general admin personnel you have to manually select that new customer in each user by hand. Its time consuming of you don't have a dedicated person for system configuration and also even if you do it does not add that much value.

I would like Lot customers to have a default setting that all new products created either by API or manually are created as needing lot since when a customer creates a new product this you need to catch it or the product will be inbounded without this characteristic.

I would also like more reports and statistics about performance, general production and productivity an faster downloads of information in excel if you need to.

I also don’t love that automations need to be done be a seller (3PL) basis and not general for all operations. Review collected by and hosted on G2.com.

It's has been a crutial tool to enable scaling our business. All the tools for inventory and order management and tracking are amazing. The ease of integration has been a joy to our ecommerce clients. The software itself is very easy to use and self intuitive, has made onboarding both our clients and employees a breeze. It has all the tools you need to run a state of the art operation. As as cherry on top the customer support and specially in our case Catalina Galvis has been an lifesaver, always following up our reports with quick answers and quick solutions everytime we had needed it. We have been using shiphero since we started as a small ecommerce fulfillment company and will continue to be our ally in our regional omnichanell fulfillment for our local market and cross border fulfillment. Review collected by and hosted on G2.com.

It started with a focus on ecommerce fulfillment and as such it still needs some more tools for the B2B side, but I know from the team that it is something they are developing and will come eventually Review collected by and hosted on G2.com.

We at Mandala Stores have been using ShipHero for some time now, and our experience has been nothing short of exceptional. The onboarding process was a smooth sail, thanks in no small part to the excellent guidance of Alissa Williams, our assigned executive. Her expertise and customer support have been instrumental in integrating ShipHero seamlessly into our operations.

ShipHero has proven to be an invaluable asset in scaling our business. Its robust features cater to all our logistical needs, handling multiple variables with ease. We've noticed a significant improvement in our operational efficiency, enabling us to manage and fulfill orders faster and more accurately than ever before.

What impresses us most is the app's user-friendly interface. Despite its complex functionalities, navigating through the app is intuitive and straightforward, making it accessible to all team members regardless of their tech savviness. This ease of use has greatly reduced our training time and costs.

Overall, ShipHero has not only met but exceeded our expectations. It's a powerful, reliable, and user-friendly tool that has become indispensable in our daily operations. We highly recommend it to anyone looking to streamline their e-commerce logistics and scale their business effectively. Review collected by and hosted on G2.com.

While our experience with ShipHero has been predominantly positive, there are a few areas where we see room for improvement. One aspect that we'd appreciate more control over is the ability to handle certain tasks internally, rather than relying on support. For instance, the option to force a sync of inventory with Shopify or execute some bulk tasks independently would enhance our operational efficiency and autonomy.

Additionally, while the user interface of ShipHero is generally user-friendly, we found that some sections had a bit of a learning curve. New users might find certain parts of the UI initially perplexing, requiring a period of adjustment to navigate comfortably. A more intuitive design or a detailed guide for these sections could help new users acclimate more quickly and make the most out of the application from the start.

In summary, while these points are areas for potential enhancement, they are minor in comparison to the overall robustness and utility that ShipHero offers. We believe that addressing these aspects could make an already great tool even better. Review collected by and hosted on G2.com.

Shipheros attention to detail when it comes to responses. every time I have a question on how to take an action and believe me I send in requests DAILY, I am followed up with an articulate, easy to follow and well put together "how to". My questions and concerns are usually cleared within minutes! Review collected by and hosted on G2.com.

This might be more internal, but sometimes there are gaps with inventory, But nothing that SH can't handle. Review collected by and hosted on G2.com.

ShipHero makes shipping quick and easy for anyone to use. They have a fantastic team. Alissa, Chris, Collin, and Stacy have been extremely helpful with any questions we've had, and they always get back to us as quickly as possible. Our team was able to easily navigate switching to ShipHero in 2 days with very little hiccups. ShipHero also has endless features, and we were able to personalize our account to fit our warehouse's unique needs. I highly recommend ShipHero and their team of awesome people. Review collected by and hosted on G2.com.

I have not had a lot of negative things to say about ShipHero. The only thing I can think of so far is that having an android app for packing would have prevented us from having to purchase a new iPad. Review collected by and hosted on G2.com.

Shiphero is a great way to bring automation to your warehouse fulfillment and shipping. The platform is intuitive and easy to use for training new users. The implementation team was very informative and we were able to implement in less than 2 months. The Netsuite integration team worked simultaneously for a successful launch. All Shiphero team members have been very accessible and quick to reply to our inquiries . Review collected by and hosted on G2.com.

There were some process changes that we had to take on, but nothing that was critical in our daily operations. Review collected by and hosted on G2.com.

- UI is user friendly, can find most things or new features easily or via SHIPHERO documentation.

- SHIPHERO support for the most part is quick to provide updates on tickets. Review collected by and hosted on G2.com.

- Missing features for bulk editing Orders (example: re-processing orders)

- Bugs or software issues requiring re-processing of the order manually

- Some support tickets require engineer assistance and these typically take sometimes over a month to resolve

- Automation Rules should have more triggers to work with (example: non-existent SKUs with product names should be a trigger to work with) Review collected by and hosted on G2.com.

I find it to be fairly intuitive software and easy to implement, but when we have questions or need direction the support is top notch! I can't thank our CS manager Cathy and her team enough for all of the assistance they provide. We just recently expanded operations to a second location and they have been a huge proponent in our ability to do it smoothly and without any noticeable pauses in our service. We really think of them as an extension of our team as they provide not only knowledge, but offer up unique solutions to issues we encounter - which is pretty rare in today's CS landscape. We can't thank them enough!! Cathy's team is 10/10. Review collected by and hosted on G2.com.

Often run into missing features/functionality that seem obvious, but have been missed or not given enough attention. Review collected by and hosted on G2.com.

The ability to scale, provide robust workflows, and the ability to integrate with their 3PL network down the road if we need it. Review collected by and hosted on G2.com.

It's a bit expensive and intensive to set up for smaller organizations. However, their onboarding team is fantastic. Review collected by and hosted on G2.com.

We use it for our WMS as a 3pl provider and support by their team member is important to the success of our utilization of the platform Review collected by and hosted on G2.com.

Need more reporting and functionality at a 3pl level. Review collected by and hosted on G2.com.