ServiceChannel Features
What are the features of ServiceChannel?
Facility Management Platform Features
- Maintenance Planning
- Vendor Management
- Service Request Portal
- Reporting & Dashboards
- Facility Document Storage
- Mobile Field Access
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Technology Glossary Features
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CMMS Platform Features
Work Order Management | See feature definition | Corrective and preventative maintenance work orders can be easily created, edited, or cloned within the system. Work orders are able to be prioritized, scheduled, tracked, and reported to align with maintenance workflows. | Not enough data |
Preventative Maintenance (PM) | Preventative maintenance work order scheduling can be automated and triggered based on a series of factors, including date, time, alarms, meter readings, and specified event occurances. | Not enough data | |
Materials Management | See feature definition | Organize maintenance, repairs, and operations (MRO) materials within a built-in database, and coordinate materials inventory and purchase requests. | Not enough data |
Equipment Breakdown Reports | Access historical records of equipment performance statistics and generate new reports using equipment data to identify underlying equipment issues. | Not enough data | |
Approval Management | Create approval workflows to streamline the approval of work order or material purchase requests. | Not enough data | |
Compliance Auditing | Track maintenance documentation to ensure compliance with Occupational Safety and Health Administration (OSHA) and ISO standards. Manage material safety data sheets (MSDS) and other critical safety instructions within a central repository, and track employee training certifications. | Not enough data | |
Vendor Management | Submit RFPs / RFQs to vendors, communicate terms, and track and manage vendor performance within the system. | Not enough data | |
Reporting & Dashboards | Visualize maintenance data and KPIs using built in dashboards, and create custom reports around equipment, assets, work orders, and more. | Not enough data |
Facility Management Platform Features
Maintenance Planning | See feature definition | Schedule and assign maintenance work orders to engineers or technicians from within the system. Work orders can be prioritized according to a series of predetermined factors in order to streamline operations. 20 reviewers of ServiceChannel have provided feedback on this feature. | 76% (Based on 20 reviews) |
Move Management | See feature definition | Coordinate employee and asset moves, adds, and changes (MAC) to reduce associated costs and minimize organizational disruption | Not enough data |
Vendor Management | As reported in 18 ServiceChannel reviews. Source vendors and contractors through a centralized directory within the system. Submit RFPs / RFQs to vendors, communicate terms, and track and manage vendor performance. | 77% (Based on 18 reviews) | |
Service Request Portal | Respond to and manage facility reservations and maintenance requests submitted through a centralized web portal. 21 reviewers of ServiceChannel have provided feedback on this feature. | 73% (Based on 21 reviews) | |
Reporting & Dashboards | Visualize facility data and KPIs using built in dashboards, and create custom reports around facility usage statistics. 23 reviewers of ServiceChannel have provided feedback on this feature. | 73% (Based on 23 reviews) | |
Facility Document Storage | Maintain a central online repository for facility documentation, such as lease documents, that is easily accessible by facility management personnel. This feature was mentioned in 15 ServiceChannel reviews. | 73% (Based on 15 reviews) | |
Mobile Field Access | Facilitate maintenance planning and task completion with mobile access to facility management tools. 16 reviewers of ServiceChannel have provided feedback on this feature. | 74% (Based on 16 reviews) |
Asset Definition
Asset Register - Asset Tracking | Create a list of all the assets owed by a company. | Not enough data | |
Relationships - Asset Tracking | Define relationships between various types of assets. | Not enough data | |
Costs - Asset Tracking | Identify the value of each asset and keep it up to date. | Not enough data | |
Asset Register | Create a list of all the assets owed by a company. | Not enough data | |
Relationships | Define relationships between various types of assets. | Not enough data | |
Costs | Identify the value of each asset and keep it up to date. | Not enough data | |
Types | Define and manage linear assets, facilities, and fixed assets | Not enough data |
Asset Tracking
Location - Asset Tracking | Track asset locations using GIS and GPS technology. | Not enough data | |
Status - Asset Tracking | Monitor the status of multiple types of assets. | Not enough data | |
History - Asset Tracking | Maintain a history of adjustments made to assets. | Not enough data | |
Location | Track asset locations using GIS and GPS technology. | Not enough data | |
Status | Monitor the status of multiple types of assets. | Not enough data | |
History | Maintain a history of adjustments made to assets. | Not enough data |
Platform Basics
Interoperability | Connects to external systems and applications as needed to complete team workflows. | Not enough data | |
Performance | Is consistently available (uptime) and allows users to complete tasks reliably. | Not enough data | |
Portal | Contains a portal to facilitate third-party or client application access. | Not enough data |
Platform Performance
Reporting | Provides analytics tools that reveal important business metrics and track progress. | Not enough data | |
Application Monitoring | Contains application performance monitoring capabilities. | Not enough data |
Platform Functionality
Document management | Manages necessary docuements for ease of visibiltiy and access. | Not enough data | |
Requalification | Automated compliance renewal notifications. | Not enough data | |
Compliance | Tracks contractor compliance levels and renewa dates. | Not enough data |
Platform Additional Functionality
Onboarding | Onboard workers via online, classroom, or external training. | Not enough data | |
Pre-qualifiation | Pre-qualify contract workers via reference, record, background check. | Not enough data | |
Onsite Monitoring | Monitor contractor onsite activities, performance, etc. | Not enough data |
Inventory
Locations | Track inventory of assets accross multiple locations. | Not enough data | |
Spare Parts | Manage the inventory of spare parts needed for maintenance. | Not enough data | |
Valuation | Calculate the value of the inventory of assets and spare parts. | Not enough data |
Depreciation
Methods | Support multiple depreciation methods such as straight-line and annuity. | Not enough data | |
Asset Value | Calculate the value of assets at each stage of their lifecycle. | Not enough data | |
Taxes | Manage tax deductions and capital allowances for fixed assets. | Not enough data | |
Decomissioning | Track the costs of retiring assets when they become obsolete. | Not enough data |
Maintenance
Inspections | Plan inspections to monitor the status or equipment and fixed assets. | Not enough data | |
Planning | Schedule maintenance activities based on asset type, usage, and warranties. | Not enough data | |
Predictive | Provide features for predictice maintenance operations. | Not enough data | |
Corrective | Allows users to perform corrective maintenance activities. | Not enough data | |
Unplanned | Ability to manage unplanned maintenance tasks. | Not enough data | |
Optimization | Identify opportunities to optimize asset use and maintenance operations. | Not enough data |
Field Service
Planning | Assign human and material resources to maintance tasks. | Not enough data | |
Tracking | Monitor field activities such as installation, maintenance, or callibration. | Not enough data | |
Client Communications | Allows field workers and their supervisors to communicate with customers. | Not enough data |
Monitoring
Use | Monitor asset use across multiple locations and keep history. | Not enough data | |
Reliability | Track asset reliability data such as downtime or idle time. | Not enough data | |
Risk | Identify various types of risks such as non-compliance or safety violations. | Not enough data |
Contract & Warranty
Contracts | Define and manage maintenance contracts for various types of assets. | Not enough data | |
Warranties | Manage warranties, related maintenance operations, and costs. | Not enough data | |
SLAs | Comply with the service level agreements (SLAs) included in contracts. | Not enough data |
Analytics
Dashboards | Deliver dashboards that display KPIs and live data. | Not enough data | |
Performance | Analyze performance for individual assets, by category or location. | Not enough data | |
Forecasting | Predict future trends and risks that may impact asset performance. | Not enough data |
Integration
ERP | Provide integration with ERP systems | Not enough data | |
CAD & PLM | Provide integration with CAD and PLM software | Not enough data | |
Accounting | Provide integration with accounting solutions | Not enough data |
ServiceNow Apps
ServiceNow Integration | How satisfied are you with this app/integration in the ServiceNow ecosystem? | Not enough data | |
Value | How valuable is it to be able to use this product with ServiceNow? | Not enough data |
