The upsides of Office Ally is that they work directly with the insurance carrier I work with, Kaiser, and there is not cost with submitting claims through them, which is huge for me as a small business owner with minimal billing needs. Review collected by and hosted on G2.com.
It was very complicated to use initially, just a challenging learning curve, yet now that I know the system I can complete me claims seamlessly and easily. Review collected by and hosted on G2.com.
Video Reviews
Saves Time, Saves Stress, Saves Trees
30 out of 31 Total Reviews for Service Center by Office Ally
Overall Review Sentiment for Service Center by Office Ally
Log in to view review sentiment.
Great all-in-one business management service that offers everything you need for filing claims, collecting and tracking payments, and creating reports. Great interface and easy to use. Great customer support as well. Review collected by and hosted on G2.com.
Not very much...so far, it has been the answer to all my needs. Review collected by and hosted on G2.com.
I am a third party medical billing company. I use Office Ally's Service center for small practices it allows the provider a cost efficient way to submit claims with additional options as they arise, billing statements, reports, electronic remittance and patient portal, etc. It's user friendly and has lots of potential features. I use it every day for a dozen of my solo providers. The customer support is knowledgable and friendly. Getting started is easy, data entry requires some basic information to save a record. The ERAs come in seamlessly from other platforms. Review collected by and hosted on G2.com.
If a practice is looking to personalize some of its reports, that might be a downside. Review collected by and hosted on G2.com.
inventory Reporting allow me to find the claims I just need to change the date. Review collected by and hosted on G2.com.
the result from inventory reporting can not be put in the order I like. The new interface has no where to find inventory reporting. And I don't know if there is other way for me to just change patient's date of serivce but keep the other information the same Review collected by and hosted on G2.com.
It has all the necessary options to control claims effectively. It is also easy to integrate with third-party EMR/EHR software. Additionally, it provides real-time eligibility verification, which helps us streamline our patient intake, collect patients' copayments during visits, verify patients' demographics with insurance, and resolve eligibility-related rejections promptly. Unlike some popular software, it allows me the freedom to update HCFA forms manually. The best thing about Office Ally is their excellent customer service support. I can easily schedule training sessions for my team, and they quickly assist with any problems over the phone. Review collected by and hosted on G2.com.
The real-time claim status functionality lacks complete details of the claims. I like Trizetto's claim status functionality over Office Ally Service Center's real-time claim status function. Review collected by and hosted on G2.com.
I like the pre-fill options that save me time. Customer support was very helpful the one time I required it early on. I also appreciate the low cost, specifically as a part-time therapist. For someone who's not very tech-savvy, it's quite user-friendly. Review collected by and hosted on G2.com.
Since I am a one-man operation, I don't require integration with an EMR, but I could see how that could be a potential issue if my business ever grew beyond me. Review collected by and hosted on G2.com.
I can download Remittance Advices easily. Review collected by and hosted on G2.com.
I have to change to Classic Service Center to download Remittance Advices. Review collected by and hosted on G2.com.
that its very easy to use. you put in OA number and your claim image pop right up Review collected by and hosted on G2.com.
wish it has that eob information was easier to read Review collected by and hosted on G2.com.
I appreciate the online chat and their ability to get things done over chat. As a clinician, I don't have all afternoon to sit on the phone and wait for custome service. Review collected by and hosted on G2.com.
When cases are created there is limited follow up on them. When I email back looking for the status of the case, I receive no reponse. Cliams are often time sensitive and this can affect my ability to get paid. It is vital that claims issues are dealt with quickly. Review collected by and hosted on G2.com.
The ease of use of the program is fantastic. We utilize Office Ally on a daily basis, and have had little to no issues with their service. We do not utilize all of the features that it offers, but for making the billing process straight forward we have not found a better service. Customer support has always been quick and very helpful as well. We were easily able to integrate and implement their software. Review collected by and hosted on G2.com.
There is nothing that comes to mind when trying to debate what Office Ally can improve on. The new interface made it even more efficient and easy to utilize. Review collected by and hosted on G2.com.
