--- title: Service Center by Office Ally Reviews meta_title: 'Service Center by Office Ally Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 45 reviews by the users' company size, role or industry to find out how Service Center by Office Ally works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 45 scale: '5' date_modified: '2026-08-01' parent_category: name: Health Care Operations url: https://www.g2.com/categories/health-care-operations --- # Service Center by Office Ally Reviews **Vendor:** Office Ally **Category:** [Healthcare Claims Management Software](https://www.g2.com/categories/healthcare-claims-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 45 ## About Service Center by Office Ally Service Center by Office Ally is a trusted Revenue Cycle Management and patient payments platform used by more than 80,000 healthcare providers and health services organizations, which process more than 950 million transactions annually. Service Center is a cost-effective solution enabling providers to control their revenue cycle. With a user-friendly interface, Service Center helps providers check and verify patients’ eligibility and benefits, submit, correct, and check the status of their claims online, and receive remittance advice. Accepting standard ANSI formats, data entry and pipe-delimited formats, Service Center helps streamline administrative tasks and create more efficient workflows for providers. ## Service Center by Office Ally Reviews ### 1. Efficient and Reliable for Insurance Tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Cross Timbers Family Chiropractic . **Reviewed Date:** November 17, 2025 **What do you like best about Service Center by Office Ally?** I always have a great experience using Service Center by Office Ally in our office. It works correctly and efficiently, helping us complete our daily tasks effectively. I find it particularly beneficial for handling our insurance work, as it helps us identify and resolve issues quickly, especially when used with ChiroTouch. I appreciate the classic service center feature that allows me to upload claims and download EOB, making our workflow smoother. Additionally, the software always operates rapidly, and any issues that arise are resolved promptly, ensuring minimal disruptions to our tasks. The initial setup was easy for us, making the transition to Service Center by Office Ally smooth and hassle-free. **What do you dislike about Service Center by Office Ally?** Sometimes it does not refresh quickly. **What problems is Service Center by Office Ally solving and how is that benefiting you?** I use Service Center by Office Ally to efficiently complete insurance tasks, quickly locate and fix issues with ChiroTouch, and upload claims and download EOBs. It works correctly and resolves issues swiftly, although at times it does not refresh quickly. **Official Response from Allen Crow:** > Thank you for the complimentary review and thank you for being a valued customer. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. ### 2. Efficient Claims Submission Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** HJ L. **Reviewed Date:** November 14, 2025 **What do you like best about Service Center by Office Ally?** I love how Service Center by Office Ally is incredibly easy to use, which makes my workflow smoother, especially in billing insurance. The simplicity significantly reduces any hassle in navigation and ensures that my tasks are completed without unnecessary complexity. Additionally, I appreciate the template function immensely because it streamlines the process of claim submissions, saving me a considerable amount of time. This feature is particularly beneficial when submitting multiple visits per patient since it allows me to efficiently manage similar CPT codes and diagnosis codes over a treatment period. The ease of the initial setup stands out, which I found very easy, eliminating any initial barriers to getting started. My positive experience with these features makes me rate it highly, prompting my willingness to recommend Service Center by Office Ally to others. **What do you dislike about Service Center by Office Ally?** I don’t like the new interface. **What problems is Service Center by Office Ally solving and how is that benefiting you?** Service Center by Office Ally lets me submit claims electronically and saves time with its template function, efficient for repeated visits during treatment periods. **Official Response from Allen Crow:** > Thank you for the complimentary review and thank you for being a valued customer. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. ### 3. Effortless Billing with Top-Notch Simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda H. **Reviewed Date:** November 14, 2025 **What do you like best about Service Center by Office Ally?** I really appreciate Service Center by Office Ally for its ease of use in handling billing for behavioral services. The process is straightforward, allowing me to submit billing for follow-up client services efficiently. I particularly enjoy the notifications feature, which keeps me informed when billing is received, submitted to the insurance company, and when services are paid. It's very convenient for me to make copies of forms submitted, reducing repetitive tasks and enhancing productivity. The software significantly simplifies the billing process, cutting down on time spent, which enables me to dedicate more time to my clients and have more free time overall. The initial setup was incredibly easy, so much so that I found it more accessible than other systems like Availity. Additionally, the fact that Service Center by Office Ally is free is a remarkable benefit, as it offers immense value without financial burden, making me completely satisfied and not even needing to use insurance billing features in other practice management systems like Simple Practice. Overall, my experience has been exceptionally positive, and I would highly recommend it to others. **What do you dislike about Service Center by Office Ally?** I find it challenging when claims don't go through, as there is often insufficient explanation or support to address the issue, particularly with secondary claims. The error messages can be unclear, and it's hard to understand what needs to be corrected. It would be helpful if the platform highlighted errors more clearly or provided examples of how to amend them. **What problems is Service Center by Office Ally solving and how is that benefiting you?** I find Service Center by Office Ally simplifies billing, reduces time spent on it, and provides notifications, allowing me more time with clients. It's easy to use and helps track billing submissions and payments effectively. **Official Response from Allen Crow:** > Brenda, thank you for the complimentary review and thank you for being a valued customer. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. ### 4. Efficient Billing with Minor Setup Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** charmaine h. **Reviewed Date:** November 14, 2025 **What do you like best about Service Center by Office Ally?** I love that Service Center by Office Ally takes care of all the paperwork for me. It's incredibly helpful that I don't have to fill out the paperwork myself, as it handles this task efficiently. This feature is particularly valuable in my work with behavioral health clients, saving me time and effort so I can focus more on providing care rather than administrative duties. The ease with which it automates this part of the billing process is a significant advantage in my daily operations. **What do you dislike about Service Center by Office Ally?** I encountered difficulty with the Service Center by Office Ally when trying to have the forms automatically self-populate for frequent patients. Additionally, the initial setup was not straightforward, as I required assistance from an operator to complete it. **What problems is Service Center by Office Ally solving and how is that benefiting you?** Service Center by Office Ally handles all the paperwork for billing my behavioral health clients, saving me from filling it out myself. **Official Response from Allen Crow:** > Charmaine, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product. ### 5. User for five years and going strong! **Rating:** 4.5/5.0 stars **Reviewed by:** Diane H. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Service Center by Office Ally?** I have been using Office Ally for five years. Getting started was easy because they have great customer service. I log in every day and use many features. It's inexpensive for all that it offers. **What do you dislike about Service Center by Office Ally?** Sometimes the customer service is not helpful because it seems that they do not look thoroughly into the question but eventually, it all works out. **What problems is Service Center by Office Ally solving and how is that benefiting you?** There are so many features and they are constantly making improvements. So I don't have to think about how to automate my office. Office Ally does it for me. **Official Response from Allen Crow:** > Diane, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product. ### 6. Smooth Claims Processing with Exceptional Live Support **Rating:** 5.0/5.0 stars **Reviewed by:** Anamy E. **Reviewed Date:** November 17, 2025 **What do you like best about Service Center by Office Ally?** I appreciate Service Center by Office Ally because it offers me the easiest way to communicate with a live person, which is something I highly value. This feature is particularly beneficial for addressing issues such as processing claims that may be stuck due to various reasons like incorrect IDs or wrong payer information. The ability to speak with a live person has made handling these issues straightforward, and that is a significant factor for me. Additionally, I find everything about the service to be very good, correct, and helpful, reflecting an overall satisfaction with how it addresses my needs. **What do you dislike about Service Center by Office Ally?** Nothing **What problems is Service Center by Office Ally solving and how is that benefiting you?** I use Service Center by Office Ally to process claims efficiently, resolving issues like incorrect IDs or payer details, and appreciate getting a live person involved easily. **Official Response from Allen Crow:** > Anamy, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product. ### 7. Long time user and would recommend to any small practice **Rating:** 4.5/5.0 stars **Reviewed by:** Laura B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Service Center by Office Ally?** I have been using Office Ally for almost 12 years on a daily basis. Always reliable, no glitches, decent customer service and lots of easy to use features. It's the only product I use so there is no integration needed. **What do you dislike about Service Center by Office Ally?** Sometimes a customer service rep has incorrect information but that's everywhere. **What problems is Service Center by Office Ally solving and how is that benefiting you?** I am able to retrieve Electronic remittance advise (ERA) for every available payer. Office Ally continues to improve the features. **Official Response from Allen Crow:** > Laura, thank you for the complimentary review and thank you for being a valued customer. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. ### 8. Effortless Claims Management with Flawless Usability **Rating:** 5.0/5.0 stars **Reviewed by:** JAN B. **Reviewed Date:** November 14, 2025 **What do you like best about Service Center by Office Ally?** I find Service Center by Office Ally to be incredibly easy to use, which simplifies my workflow significantly. I greatly value its capability to send claims efficiently, which is crucial for my daily operations. Moreover, everything functions perfectly, and I have not encountered any problems. The initial setup was awesome, making the transition to using the software smooth and hassle-free. This overall experience makes me confident in recommending Service Center by Office Ally to others, as reflected by my high recommendation score of 10. **What do you dislike about Service Center by Office Ally?** none **What problems is Service Center by Office Ally solving and how is that benefiting you?** I find Service Center by Office Ally easy to use for sending claims, with no encountered problems. **Official Response from Allen Crow:** > Jan, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product. ### 9. Saves Time, Saves Stress, Saves Trees **Rating:** 5.0/5.0 stars **Reviewed by:** Brother Bernard S. | Clinical Psychologist & Doctor of Natural Medicine, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Service Center by Office Ally?** Everything is clear and effecient. Easy to use. Great customer support. You actually speak to someone on the phone. **What do you dislike about Service Center by Office Ally?** Nothing. Web based so very easy to access and integrate into work flow. **What problems is Service Center by Office Ally solving and how is that benefiting you?** If a claim is not made out properly it let's me know and I can re-do it. **Official Response from Allen Crow:** > Brother Bernard, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product. ### 10. Exceptionally User-Friendly Billing Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Service Center by Office Ally?** Service Center is very user friendly. I did not have to do any tutorials. This is one of the easiest billing software companies I have used in my 32+ yeara of billing! **What do you dislike about Service Center by Office Ally?** No issues or dislikes with this product to **What problems is Service Center by Office Ally solving and how is that benefiting you?** I have not submitted any problems to have saw **Official Response from Allen Crow:** > Thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product. ### 11. Exceptionally Easy and User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Service Center by Office Ally?** It is easy to use and user friendly. And they have a great customer service. **What do you dislike about Service Center by Office Ally?** I don't like the new system. I think classic system was so much better. **What problems is Service Center by Office Ally solving and how is that benefiting you?** They would advise what the declined claim reason is and fix it for me **Official Response from Allen Crow:** > Thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product. ### 12. Since 2018 and still happy with Office Ally **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Service Center by Office Ally?** Nearly never any glitches and customer service is very helpful. Easy to learn. I use it everyday! Has more features than I need but useful for future considerations. **What do you dislike about Service Center by Office Ally?** You may get a customer service representative that isn't helpful, don't quit. Keep asking questions and you will get answers. **What problems is Service Center by Office Ally solving and how is that benefiting you?** I am able to pull up Electronic Remittance Advice which are helpful all day long. **Official Response from Allen Crow:** > Thank you for the complimentary review and thank you for being a long-time valued customer. We are glad that you are enjoying the product. ### 13. Easy to use service to consolidate submitting claims **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Service Center by Office Ally?** Using Office Ally makes submitting claims very easy. Just takes a few seconds to complete a claim, and rarely run into problems. **What do you dislike about Service Center by Office Ally?** Using Office Ally is a bit expensive, but worth it for the simplicity. **What problems is Service Center by Office Ally solving and how is that benefiting you?** My information and the relevant client information is saved in such a way that it’s easy to fill in the data necessary to submit claims. **Official Response from Allen Crow:** > Thank you for the complimentary review and thank you for being a valued customer. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. ### 14. Office Ally Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tina B. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Service Center by Office Ally?** I like that I can do live chat with a representative in a timely manner. They have always been very helpful. **What do you dislike about Service Center by Office Ally?** Setting up remits to get pai thru or system which is Valant **What problems is Service Center by Office Ally solving and how is that benefiting you?** I have no problems with Office Ally and I know of none that affect me at this time. **Official Response from Allen Crow:** > Tina, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product and support. ### 15. Office ally has been very good to deal with. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Chiropractor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Service Center by Office Ally?** You let me know right away when a claim does not go through. **What do you dislike about Service Center by Office Ally?** Sometimes when I call, there is a long wait time. The last time I called, I got a representative within two minutes. **What problems is Service Center by Office Ally solving and how is that benefiting you?** Occasionally, a claim does not go through or is denied. Office Ally usually solves the problem. **Official Response from Allen Crow:** > Thank you for the review and thank you for being a valued customer. ### 16. Best Friend for HealthCare Professional **Rating:** 5.0/5.0 stars **Reviewed by:** Harriet B. J. | Certified Functional Aging Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Service Center by Office Ally?** Great all-in-one business management service that offers everything you need for filing claims, collecting and tracking payments, and creating reports. Great interface and easy to use. Great customer support as well. **What do you dislike about Service Center by Office Ally?** Not very much...so far, it has been the answer to all my needs. **What problems is Service Center by Office Ally solving and how is that benefiting you?** Stremalines the claims process and makes it easy to collect payments **Official Response from Allen Crow:** > Harriet, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product. ### 17. Veteran company with long standing great track record **Rating:** 5.0/5.0 stars **Reviewed by:** ilene K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Service Center by Office Ally?** I am a third party medical billing company. I use Office Ally's Service center for small practices it allows the provider a cost efficient way to submit claims with additional options as they arise, billing statements, reports, electronic remittance and patient portal, etc. It's user friendly and has lots of potential features. I use it every day for a dozen of my solo providers. The customer support is knowledgable and friendly. Getting started is easy, data entry requires some basic information to save a record. The ERAs come in seamlessly from other platforms. **What do you dislike about Service Center by Office Ally?** If a practice is looking to personalize some of its reports, that might be a downside. **What problems is Service Center by Office Ally solving and how is that benefiting you?** Service Center allows me to turn off dupe claim feature as needed, pull up ERAs with a few simple clicks and find ERA and EFT forms easily. **Official Response from Allen Crow:** > Ilene, thank you for the complimentary review. We are very glad that you are enjoying the product and support. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. ### 18. I like Inventory Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Service Center by Office Ally?** inventory Reporting allow me to find the claims I just need to change the date. **What do you dislike about Service Center by Office Ally?** the result from inventory reporting can not be put in the order I like. The new interface has no where to find inventory reporting. And I don't know if there is other way for me to just change patient's date of serivce but keep the other information the same **What problems is Service Center by Office Ally solving and how is that benefiting you?** make my billing process more effiecient **Official Response from Allen Crow:** > Thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. We would like to reach out to better understand your feedback and help resolve any issues. However, we're unable to locate your contact information based on the details provided in this review. Please provide additional information (e.g., company name, account name, etc.) or reach out to our support team at https://cms.officeally.com/contact-support so that we can work toward a resolution. ### 19. It is a good Clearinghouse service center. **Rating:** 4.0/5.0 stars **Reviewed by:** Abraham W. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Service Center by Office Ally?** It has all the necessary options to control claims effectively. It is also easy to integrate with third-party EMR/EHR software. Additionally, it provides real-time eligibility verification, which helps us streamline our patient intake, collect patients' copayments during visits, verify patients' demographics with insurance, and resolve eligibility-related rejections promptly. Unlike some popular software, it allows me the freedom to update HCFA forms manually. The best thing about Office Ally is their excellent customer service support. I can easily schedule training sessions for my team, and they quickly assist with any problems over the phone. **What do you dislike about Service Center by Office Ally?** The real-time claim status functionality lacks complete details of the claims. I like Trizetto's claim status functionality over Office Ally Service Center's real-time claim status function. **What problems is Service Center by Office Ally solving and how is that benefiting you?** Service Center gives more freedom to manually edit HCFA forms. Furthermore, it provides valuable real-time eligibility verification support that saves us a great deal of time. Additionally, it is easy to integrate the Service Center with other third-party EMR/EHR software. **Official Response from Allen Crow:** > Abraham, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings. If you are interested in sharing additional details or suggestions, please visit https://info.officeally.com/feedback. ### 20. Simple solution for a small business **Rating:** 4.5/5.0 stars **Reviewed by:** Jacques S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Service Center by Office Ally?** I like the pre-fill options that save me time. Customer support was very helpful the one time I required it early on. I also appreciate the low cost, specifically as a part-time therapist. For someone who's not very tech-savvy, it's quite user-friendly. **What do you dislike about Service Center by Office Ally?** Since I am a one-man operation, I don't require integration with an EMR, but I could see how that could be a potential issue if my business ever grew beyond me. **What problems is Service Center by Office Ally solving and how is that benefiting you?** It allows me to submit my CMS1500 claim forms electronically to Medicare, and provides me with detailed electronic reports and EOBs. This means I don't have to mail paper forms and be concerned about how long it takes to get to Medicare, or if it got lost in the mail. It also allows me to just pay for the service when using it - there's no monthly fee, only a set fee that I get charged during months when I send in more than 10 claims, so I can bundle my claims and save money. **Official Response from Allen Crow:** > Jacques, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings. If you are interested in sharing additional details or suggestions, please visit https://info.officeally.com/feedback. Also please note, if you ever find yourself with the need to integrate with an EHR solution, Service Center also integrates with EHR 24/7 by Office Ally which provides charting, real-time data, customizable forms to enhance accuracy, productivity, and patient safety. It also has integrations for patient intake and e-prescription solutions. Visit https://cms.officeally.com/ehr247 for more details. ### 21. Very good tool for obtaining relevant information **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Service Center by Office Ally?** I can download Remittance Advices easily. **What do you dislike about Service Center by Office Ally?** I have to change to Classic Service Center to download Remittance Advices. **What problems is Service Center by Office Ally solving and how is that benefiting you?** It is so easy to download Remittance Advices. That is the main tool I use in Service Center. **Official Response from Allen Crow:** > Thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product. ### 22. its great because its easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** ernesto m. | claims examiner, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Service Center by Office Ally?** that its very easy to use. you put in OA number and your claim image pop right up **What do you dislike about Service Center by Office Ally?** wish it has that eob information was easier to read **What problems is Service Center by Office Ally solving and how is that benefiting you?** able to read the claim clearly **Official Response from Allen Crow:** > Ernesto, thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. ### 23. Claim processing is done well, but customer service is slow to respond on cases. **Rating:** 3.5/5.0 stars **Reviewed by:** Brenda O. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Service Center by Office Ally?** I appreciate the online chat and their ability to get things done over chat. As a clinician, I don't have all afternoon to sit on the phone and wait for custome service. **What do you dislike about Service Center by Office Ally?** When cases are created there is limited follow up on them. When I email back looking for the status of the case, I receive no reponse. Cliams are often time sensitive and this can affect my ability to get paid. It is vital that claims issues are dealt with quickly. **What problems is Service Center by Office Ally solving and how is that benefiting you?** Shoudl be helping to me to solve claim issues, but I receive little response on issues in a timely fashion. **Official Response from Allen Crow:** > Brenda, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings. If you are interested in sharing additional details or suggestions, please visit https://info.officeally.com/feedback. ### 24. Super efficient and effective tool that makes our lives better! **Rating:** 5.0/5.0 stars **Reviewed by:** Rob V. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Service Center by Office Ally?** The ease of use of the program is fantastic. We utilize Office Ally on a daily basis, and have had little to no issues with their service. We do not utilize all of the features that it offers, but for making the billing process straight forward we have not found a better service. Customer support has always been quick and very helpful as well. We were easily able to integrate and implement their software. **What do you dislike about Service Center by Office Ally?** There is nothing that comes to mind when trying to debate what Office Ally can improve on. The new interface made it even more efficient and easy to utilize. **What problems is Service Center by Office Ally solving and how is that benefiting you?** They eliminate the middle man in the billing compartment and streamlines our business. **Official Response from Allen Crow:** > Rob, thank you for the complimentary review. We are very glad that you are enjoying the product and would be very interested in hearing more about your experience. If you are interested in sharing, please visit https://info.officeally.com/feedback. ### 25. Classic OfficeAlly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Service Center by Office Ally?** The HCFA form is the same as the paper form, this makes it easily filling out the patient's information. The free billing submission is another strength. The quick and easy customer support is really helpful when we get questions. I also like the featuers including the error reports when there is a mistake in the HCFA form, the ICD10 check up, the billing history, and the easy to use platform. **What do you dislike about Service Center by Office Ally?** I don't like the new look, I prefer switching the user interface to the classic one. I don't like the rejection of the 90 day dublication of claim submission, I updated the information on the HCFA form, it was still rejected. **What problems is Service Center by Office Ally solving and how is that benefiting you?** I haven't needed to contact you **Official Response from Allen Crow:** > Thank you for the review and for being a valued customer. Your feedback is important to us as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings. If you are interested in sharing additional details or suggestions, please visit https://info.officeally.com/feedback. * Please note, while Service Center is a no-cost practice solution to start, some transactional fees may apply and some add-on products and features have a cost associated with them. Review the Office Ally data sheets and user agreements for more details. ### 26. I really like the speed and simplicity of the service and best of all it has zero cost, which I love **Rating:** 5.0/5.0 stars **Reviewed by:** Tim M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Service Center by Office Ally?** The upsides of Office Ally is that they work directly with the insurance carrier I work with, Kaiser, and there is not cost with submitting claims through them, which is huge for me as a small business owner with minimal billing needs. **What do you dislike about Service Center by Office Ally?** It was very complicated to use initially, just a challenging learning curve, yet now that I know the system I can complete me claims seamlessly and easily. **What problems is Service Center by Office Ally solving and how is that benefiting you?** Billing Kaiser directly **Official Response from Allen Crow:** > Tim, thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details or suggestions, please visit https://info.officeally.com/feedback. * Please note, while Service Center is a no-cost practice solution to start, some transactional fees may apply and some add-on products and features have a cost associated with them. Review the Office Ally data sheets and user agreements for more details. ### 27. I have used this program off and on for the past 20 years and have found it easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Service Center by Office Ally?** I find the product easy to file claims, look up old claims, and correct claims. It is also easy to find errors and and payments that need to be posted. This is a program that would be very easy to train a new employee with. **What do you dislike about Service Center by Office Ally?** The standard fee is costly for a small practice. **What problems is Service Center by Office Ally solving and how is that benefiting you?** I have no issues since our practice is small. **Official Response from Allen Crow:** > Sandra, thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details or suggestions, please visit https://info.officeally.com/feedback. ### 28. So Easy to submit insurance claims **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki R. | Licensed Acupuncturist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Service Center by Office Ally?** It's very easy to submit insurance claims - once I've entered my patients details I have them stored and very easy to retrieve **What do you dislike about Service Center by Office Ally?** I don't dislike anything about Service Center by Office Ally - it's super eay to use **What problems is Service Center by Office Ally solving and how is that benefiting you?** It solves my problem of submitting insurance claims and getting paid quickly **Official Response from Allen Crow:** > Nikki, thank you for the complimentary review. We are very glad that you are enjoying the product and would be very interested in hearing more about your experience. If you are interested in sharing, please visit https://info.officeally.com/feedback. ### 29. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2024 **What do you like best about Service Center by Office Ally?** The Service Center is easy to navigate and accomplish the needs of my business. **What do you dislike about Service Center by Office Ally?** It is a little slow to load and I prefer using the original version as opposed to the new version. **What problems is Service Center by Office Ally solving and how is that benefiting you?** Claims issues. **Official Response from Allen Crow:** > Thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. ### 30. easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** KAREN H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Service Center by Office Ally?** ease of use for claims billing and remits/EFT/ERAs **What do you dislike about Service Center by Office Ally?** claims correcting, doesn't allow you to override something or when you fix the payer to the OA payer, it doesn't fill in the address which is required **What problems is Service Center by Office Ally solving and how is that benefiting you?** electronic billing of claims and ERAs for WPS payments **Official Response from Allen Crow:** > Karen, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings. If you are interested in sharing additional details or suggestions, please visit https://info.officeally.com/feedback. ### 31. Fast claims **Rating:** 5.0/5.0 stars **Reviewed by:** Bobby C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Service Center by Office Ally?** I have been able to submit claims easier and have a faster return on failed claims **What do you dislike about Service Center by Office Ally?** I dont dislike anything about OA, they are fast and timely **What problems is Service Center by Office Ally solving and how is that benefiting you?** We are able to submit claims in a fast manner and recieve denied claims back fast **Official Response from Allen Crow:** > Bobby C., thank you for the complimentary review. We are very glad that you are enjoying the product and would be very interested in hearing more about your experience. If you are interested in sharing, please visit https://info.officeally.com/feedback. ### 32. Easier templates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Service Center by Office Ally?** I like Office Ally because you can tailor your claims by building templates of the most common procedures and diagnoses that are used in the clinic. **What do you dislike about Service Center by Office Ally?** The new version of the site does not have a button to see claim history so you have to toggle back to the old version to see claim history **What problems is Service Center by Office Ally solving and how is that benefiting you?** It allows you to file all claims on the same site rather than having to go to multiple sites to file claims for various payers. **Official Response from Allen Crow:** > Thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings. If you are interested in sharing additional details or suggestions, please visit https://info.officeally.com/feedback. ### 33. Really convenient for small business owner. **Rating:** 4.0/5.0 stars **Reviewed by:** Jun W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Service Center by Office Ally?** What is the most I like is the ERA service. **What do you dislike about Service Center by Office Ally?** Always confused when I want to change setting, I have to switch to another manage account **What problems is Service Center by Office Ally solving and how is that benefiting you?** Help me to file the claim easily and get the ERA timely. **Official Response from Allen Crow:** > Jun, thank you for the review and for being a valued customer. We would be very interested in hearing more about how we can improve to 5-stars. If you are interested in sharing some details, please visit https://info.officeally.com/feedback. ### 34. Office Ally is Highly Recommended! **Rating:** 5.0/5.0 stars **Reviewed by:** SUSAN R. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Service Center by Office Ally?** Easy to make business with Office Ally. The support is very professional. **What do you dislike about Service Center by Office Ally?** There is nothing that I dislike about the service by Office Ally. **What problems is Service Center by Office Ally solving and how is that benefiting you?** We changed our medical billing software and Office Ally support is very much helpful and professional. **Official Response from Allen Crow:** > Susan, thank you for the complimentary review. We are very glad that you are enjoying the product. We would be very interested in hearing more about your experience. If you are interested in sharing, please visit https://info.officeally.com/feedback. ### 35. Great clearinghouse **Rating:** 5.0/5.0 stars **Reviewed by:** Colt L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Service Center by Office Ally?** Everything I need is easy to access on the main page. Easy to look up past claims too and see the claim details. Fairly easy to upload to my EHR. **What do you dislike about Service Center by Office Ally?** In my specific case, since the files are downloaded as a zip file, my ehr makes me perform the tedious task of opening the zipped file individually first before uploading. **What problems is Service Center by Office Ally solving and how is that benefiting you?** Clearinghouse services help centralize claim submissions and responces **Official Response from Allen Crow:** > Colt, thank you for the complimentary review. We are very glad that you are enjoying the product. We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings. If you are interested in sharing additional details or suggestions, please visit https://info.officeally.com/feedback. Also please note, Service Center also integrates with EHR 24/7 by Office Ally which provides charting, real-time data, customizable forms to enhance accuracy, productivity, and patient safety. It may have a more desirable workflow than your current EMR. Visit https://cms.officeally.com/ehr247 for more details. ### 36. Robust Clearinghouse Resource with many limitations **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Service Center by Office Ally?** It has many of the payers and interfaces with many systems we required in the diverse services and networks. Also, cost effective for the variety of payer connections. **What do you dislike about Service Center by Office Ally?** Long delays in file uploads, confirmations, and summary rejections. Setting up each account and payer can be cumbersome and take too long. Configurations are not easy to manipulate or adjust to meet the needs of many unique network providers. **What problems is Service Center by Office Ally solving and how is that benefiting you?** Allows for electronic billing and the elimination of direct billing with payers. One system and site to accomplish 80% of the service and program billing. Allows for data and claims information to be functional for audits, other systems, and other product interfaces. **Official Response from Allen Crow:** > Thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings. If you are interested in sharing additional details or suggestions, please visit https://info.officeally.com/feedback. ### 37. Good customer service and easier that submitting paper forms by mail. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Licensed Clinical Social Worker, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Service Center by Office Ally?** Very helpful and avaialble when needing to add insurance companies, **What do you dislike about Service Center by Office Ally?** No problems with customer service, good support **What problems is Service Center by Office Ally solving and how is that benefiting you?** Solving the problem of using paper forms **Official Response from Allen Crow:** > Michael, thank you for the complimentary review. We are very glad that you are enjoying the product. We would be very interested in hearing more about your experience. If you are interested in sharing, please visit https://info.officeally.com/feedback. ### 38. It’s ok **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Service Center by Office Ally?** I like that Office Ally is able to scrub claims within 24 hours **What do you dislike about Service Center by Office Ally?** The increase in costs. Still trying to wrap my head around it. There's a charge to check eligibility - just go around it and contact insurance companies through their website or call insurance companies. **What problems is Service Center by Office Ally solving and how is that benefiting you?** Scrubbing of claims. I like the clearing house, but price is going up **Official Response from Allen Crow:** > Thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings. If you are interested in sharing additional details or suggestions, please visit https://info.officeally.com/feedback. ### 39. 20 plus years and still strong **Rating:** 4.5/5.0 stars **Reviewed by:** Russell L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Service Center by Office Ally?** The service center is easy to navigate and very intuitive. **What do you dislike about Service Center by Office Ally?** I still like the old version of the service center better because.... it's new.... I'm so use to the older version. **What problems is Service Center by Office Ally solving and how is that benefiting you?** Bringing able to see most of our EOBs in one place save a lot of time. Uploading claims is simple and efficiant. **Official Response from Allen Crow:** > Russell, thank you for the review and for being a valued customer. We would be very interested in hearing how we can improve to 5-stars. If you are interested in sharing some details, please visit https://info.officeally.com/feedback. ### 40. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Jennifer P. | Clinical Psychologist/ Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Service Center by Office Ally?** Office Ally Service Center is user friendly and I file my claims with this service. Information is saved and filing claims is a breeze. **What do you dislike about Service Center by Office Ally?** I like the service and the classic edition. **What problems is Service Center by Office Ally solving and how is that benefiting you?** Claims are easy to file and fix if needed. I prefer the original program. **Official Response from Allen Crow:** > Dr. Jennifer P., thank you for the complimentary review. We are very glad that you are enjoying the product and would be very interested in hearing more about your experience. If you are interested in sharing, please visit https://info.officeally.com/feedback. ### 41. Very user Friendly software. Easy to resubmit corrective claims and pull ERA's **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Service Center by Office Ally?** Such a user friendly platform on all levels and ease of access from claims submission to retrieval of ERA files. I have never needed to use Customer Service for anything. **What do you dislike about Service Center by Office Ally?** I have not found any down side to using Office Ally **What problems is Service Center by Office Ally solving and how is that benefiting you?** Prevention of paying a Clearinghouse **Official Response from Allen Crow:** > Thank you for the review and for being a valued customer. We are very glad that you are enjoying the product. We would be very interested in hearing how we can improve. If you are interested in sharing some details, please visit https://info.officeally.com/feedback. ### 42. OA meets all of our needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Vicky M. | Billing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Service Center by Office Ally?** The service center helps you find proof of timely filing for appeals **What do you dislike about Service Center by Office Ally?** It can be a bit tricky to figure out how to get the data you need and it is limited to a short window of time. **What problems is Service Center by Office Ally solving and how is that benefiting you?** Proof of timely filing **Official Response from Allen Crow:** > Vicky, thank you for the complimentary review. We are very glad that you are enjoying the product and would be very interested in hearing more about your experience. If you are interested in sharing, please visit https://info.officeally.com/feedback. ### 43. Letting those that know how to manage this data do it: Office Ally **Rating:** 5.0/5.0 stars **Reviewed by:** Don F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Service Center by Office Ally?** It would be much more difficult to submit all these claims independently, Office Ally makes it simple and even correct faulty submissions. **What do you dislike about Service Center by Office Ally?** It is tough to navigate around special requirements. **What problems is Service Center by Office Ally solving and how is that benefiting you?** Submitting claims correctly. **Official Response from Allen Crow:** > Don, thank you for the complimentary review. We are very glad that you are enjoying the product and would be very interested in hearing more about your experience. If you are interested in sharing, please visit https://info.officeally.com/feedback. ### 44. Reliable and accurate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Service Center by Office Ally?** It allows me to submit from a wide selection of insurances. **What do you dislike about Service Center by Office Ally?** I find most aspects of the program are without problems. I like working with it. **What problems is Service Center by Office Ally solving and how is that benefiting you?** It prevents incomplete claims from being submitted and saves time. **Official Response from Allen Crow:** > Thank you for the complimentary review. We are very glad that you are enjoying the product and would be very interested in hearing more about your experience. If you are interested in sharing, please visit https://info.officeally.com/feedback. ### 45. I don’t know how else to file claims **Rating:** 4.0/5.0 stars **Reviewed by:** Taunya M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Service Center by Office Ally?** It keeps all my information on file so I don't have to look it up every time. **What do you dislike about Service Center by Office Ally?** Sometimes keeping track of passwords is difficult. **What problems is Service Center by Office Ally solving and how is that benefiting you?** I don't know whether it solves my problems. **Official Response from Allen Crow:** > Taunya, thank you for the review and for being a valued customer. We would be very interested in hearing how we can improve to 5-stars. If you are interested in sharing some details, please visit https://info.officeally.com/feedback. - [View Service Center by Office Ally pricing details and edition comparison](https://www.g2.com/products/service-center-by-office-ally/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-01+02%3A52%3A20+-0500&secure%5Bsession_id%5D=291c8482-8393-434b-b528-f14b46fad7e1&secure%5Btoken%5D=5d4ea01cfcc5110bceb26f6192da8b40a5bb0b923406056e2f6d11f87d1f6b15&format=llm_user) ## Service Center by Office Ally Features **Clinical** - Compliance - Revenue Cycle Management (RCM) - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) **Efficiency ** - Claims Data Automation - Healthcare Claims Management - Electronic Submissions - Healthcare Claims Management - Clearinghouse Integration - Healthcare Claims Management - Claims Process Workflow - Healthcare Claims Management **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) **Accuracy** - Claims Resubmission - Healthcare Claims Management - Patient Data Security - Healthcare Claims Management - Claims Scrubbing - Healthcare Claims Management ## Top Service Center by Office Ally Alternatives - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.5/5.0 (362 reviews) - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - 4.7/5.0 (332 reviews) - [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews) - 4.1/5.0 (255 reviews)