Sequoia Comp, Benefits, and Global Reviews & Product Details

The people we worked with during the sales and onboarding processes were amazing. Some of the best we've worked with. The employee experience was nice. Review collected by and hosted on G2.com.

The people were lovely, but unfortuntately that doesn't make up for the archaic and clunky software. Most of our daily and monthly processes were entirely manual, and we ended up needing to cancel our contract with them 6 months in. We moved to a competitor and couldn't be happier with them.

Some extra details:

What they don't show you in the sale process is the back end system, Prism HR, which is where an admin will actually be spending most of their time. It's incredibly archaic and unintuitive.

They don't prioritize integrations with other tools in the space. For instance, we didn't want to use their partner 401k provider (also archaic), but they have absolutely no way to integrate with any other providers (which is uncommon in this space) so we had to do a manual export every month, which was tedious because their back end reporting tool was so unintuitive.

Giving employees raises was overly complex, and their team actually recommended that we fill out a templated spreadsheet and have them file all the salary changes instead of us making the changes ourselves because their own UI was so difficult.

There's nothing that can be done self-serve. Everything needs to be handled by a member of their team, again because their platform is so unintuitive.

The onboarding process was cumbersome and overly complex.

We've been with a competitor for over 6 months now, and I'm blown away at how easy some of these processes can be in a tool that actually prioritizes the user experience.

Overall, we made a huge mistake moving forward with Sequoia. I'm not one to write negative reviews, but I wish I had done more research and seen more reviews like this ahead of our decision. Unfortunately I would not recommend Sequoia to anyone. Review collected by and hosted on G2.com.

They have a great customer-first attitude and our client services resource was very helpful throughout the implementation process. They work with you as a partner and not treating you like a number. Review collected by and hosted on G2.com.

No negative feedback, but since benefit enrollment is hectic, and they have a lot of great resource tools, the ramp-up to get acclimated with tools and systems can take some time to utilize best. Review collected by and hosted on G2.com.

Easy to use until you hit a roadblock

It works as it should be nothing earth shattering Review collected by and hosted on G2.com.

Not helpful

Staff don't do anything to resolve issues

They answer with blanket generic replies to waste your time even more

Zero empathy to solve any issues Review collected by and hosted on G2.com.

They are a PEO, it works, people get paid on time. They meet the minimum requirements/expectations for a business doing what they do. Review collected by and hosted on G2.com.

Most of it.

- Their insurance plans offerings are very limited

- They have a lot of extra 'perks' that are really just a bunch of companies trying to make money off of Sequoia users (to be fair, this is the case for many benefits providers)

- Their software is often buggy/unintuitive

- They have no direct phone number for employees to contact support, everything has to be done over email, at least at first. Review collected by and hosted on G2.com.

Sequoia can help manage and locate all of your most important health care benefits all in one easy and convenient location. Review collected by and hosted on G2.com.

I like the ability to view health care cards immediately through the app. This is great in case you forget to bring a physical card to your doctor or anywhere else that may need it. Review collected by and hosted on G2.com.

It is where I can view my company's benefits and perks, all in one place! Review collected by and hosted on G2.com.

I personally use the Sequoia app on my phone so this review refers to that. This mobile app is where I view my company's benefits whether it be healthcare-related or even just perks here and there. I love how organized and simple the user interface is. Review collected by and hosted on G2.com.

They say that your grouped in with others, but that's just not the case. Review collected by and hosted on G2.com.

Decent software. Not much to be honest though. Review collected by and hosted on G2.com.

Specifically in an automation system, that is, the human resources area is considered very complex in the sense of data such as: payments, employees, interview, taxes, hours, amount of stressful information that must be handled manually, but with this software we release loads and allows to extend the use of the system. !! Review collected by and hosted on G2.com.

Sequoia has been a comprehensive platform for the management of benefits appropriate to the company and our needs. It uses integrated technologies to provide powerful management tools, and provides us with an outsourced service model with which we can offer a unified human resources experience to all staff. We obtain a broad and professional visibility of our business management programs, using data-based intelligence, managing to empower and improve the skills of all decision makers, leading them to recognize new opportunities and take measures that optimize workflow. Through Sequoia we get the proper guidance and support to effectively manage outsourced payroll, benefits, compliance and risk management. Review collected by and hosted on G2.com.

Sequoia is used to gather all my health insurance documentation, cards, resources, etc. Review collected by and hosted on G2.com.

It is a one stop shop for everything related to insurance for my company. It is easy to use and runs quickly. Review collected by and hosted on G2.com.