Sequence Reviews & Product Details - Page 3

We have an incredibly complex billing structure, and our previous attempts to master it have left us with an extremely manual process that is error prone and not scalable. Sequence allows us to streamline billing in a scalable way, to future-proof our process. Current time saving is around 2 days, meaning we can complete billing on the first day of the month and get invoices into the hands of our clients in a timely manner.

I also can't speak highly enough about the Sequence team. As a startup themselves, they are super receptive to feedback and have been on hand to tackle issues as they crop up. From giving us advice on how to use the system, to implementing report exports for our internal use, they have been incredibly responsive whenever we've had issues. Review collected by and hosted on G2.com.

During our initial integration, we had some challenges with edge-case pricing on our end and how to reflect those in Sequence. The product lead and engineers on their end were very hands on tackling these issues (including a visit in person to our office to chat through challenges), and came up with a solution in time for us to go live.

Now that we are using it live, there are a few other issues we have fedback to the team:

-No implementation with Netsuite yet. This is in progress but currently means our revenue recongition is still manual and we need to download a report out of Sequence on a customer by customer basis in order to ensure our AR account and revenue accounts are correct in Netsuite

-The reports needed to tackle this challenge don't exist in Sequence. They have been proactive in providing us with reports we can use in the interim, but they still require a bit of manual manipulation to make them useful. We see this as a temporary issue while the integration is being worked on.

-Not a particularly useful credit control facility. Sequence has the ability to raise credit notes, but no ability to apply those to invoices. Also, without the Netsuite integration, we have to manually mark invoices as paid in Sequence when we receive payment and mark them as paid in Netsuite, so that the two systems agree. Again a temporary issue until NS integration is solved.

-Can't control the comms that go out to customers - you aren't able to edit the email wording for the invoice email that is sent to customers, though we see this as fairly minor

Even with the current workarounds we need to do in advance of the Netsuite integration, we are still making a time saving of around 1.5 days for billing to reporting. Review collected by and hosted on G2.com.

Streamlined our billing process, special thanks to Killian who is incredibly helpful! Review collected by and hosted on G2.com.

I wish Sequence had the option to void an outstanding invoice, but I understand this is something they're working on. Review collected by and hosted on G2.com.

The invoicing engine is extremely powerful, we didn’t think any off the shelf tool would be able to model our hierarchical billing relationships in addition to our custom, usage-based pricing. Sequence has delivered big time there. The team made our implementation extremely smooth and the product has been loved by both our engineering and commercial users. Review collected by and hosted on G2.com.

We had to wait a few weeks for one of the specific parent child relationships to be supported, but the Sequence product and engineering team were extremely helpful in working with us on the best way to model our use case, and we had a working solution in time for our go-live date. Review collected by and hosted on G2.com.

The no-code dashboard is intuitive, making it easy for our team to manage billing without training.

Sequence supports our unique fintech pricing models, adapting to our needs for custom rates and discounts. Review collected by and hosted on G2.com.

Initially, we encountered some limitations with handling edge cases in our billing processes. Review collected by and hosted on G2.com.

- Really useful product when automating billing; even with complex billing schedules and details in place

- Responsive and very helpful customer service;

- Overall a great product to use even as a young company starting out Review collected by and hosted on G2.com.

- Understanding its features and getting billing schedules right independetly may take some time; customer service is here to help Review collected by and hosted on G2.com.