Sequence Reviews & Product Details

The biggest surprise was how fast we got live. Setup was straightforward, the configuration was intuitive, and there was no long or painful implementation phase. We were up and running quickly with quoting, billing, and payments flowing through Sequence, and Stripe and Xero connected on the finance side. It felt very practical to roll out. Review collected by and hosted on G2.com.

Nothing significant so far. We’ve shared a few small quality-of-life suggestions, and it’s been good to see the team actually listen and act on them. Review collected by and hosted on G2.com.

It’s been really helpful to have Sequence for both quoting and billing. Our sales team can put quotes together quickly, and once they’re signed, everything flows straight into billing without extra steps. It’s made the process much smoother and cut down on a lot of manual work. Review collected by and hosted on G2.com.

Nothing comes to mind so far, it's been a solid experience and the team has been easy to work with. Review collected by and hosted on G2.com.

What I like best about Sequence is how seamlessly it balances power and simplicity—its clean, intuitive interface makes it easy to use from day one, while its straightforward implementation minimizes setup time and friction. The platform offers a strong feature set without feeling bloated, and its integrations are smooth, making it easy to fit into existing workflows. Customer support is responsive and genuinely helpful, which builds confidence as you scale your use of the tool. Overall, it’s something you can use frequently without it ever getting in the way, offering just the right mix of capability and usability. Review collected by and hosted on G2.com.

What I dislike about Sequence is that while its simplicity is a strength, it can also mean that some advanced users may wish for deeper customization options or more granular controls. A few features feel early in their maturity, and depending on your workflow, you might notice occasional gaps that require workarounds. Integration is generally smooth, but certain edge-case tools or systems may need extra configuration. None of these are deal-breakers, but they’re areas where Sequence could continue to grow as the platform evolves. Review collected by and hosted on G2.com.

The platform is very easy to use. We can configure complex pricing scenarios without any technical help. I find the schedule attachments feature to be really useful - with a growing number of large, long and complex deals, having all our agreements stored with the billing details creates a nice source of truth. The whole system makes managing billing and invoicing much simpler. Sequence's customer support is also top notch — we've been shown a level of care that is yet to be matched in almost all of our other vendor arrangements. Review collected by and hosted on G2.com.

Small QOL requests, but otherwise really enjoying using the platform. Review collected by and hosted on G2.com.

We've been using Sequence for over a year now and it's been fantastic. The usage-based billing handles our tiered pricing perfectly without needing any engineering support. The bulk actions with progress tracking make our monthly billing runs smooth, and the new usage calculation modes give us exactly the flexibility we need. Everything syncs seamlessly with Xero, and Stripe handles payments automatically. The platform just works without us having to think about it. Review collected by and hosted on G2.com.

Nothing really comes to mind. It's delivered consistently over the year we've been using it. Review collected by and hosted on G2.com.

It’s been easy to adapt Sequence as our pricing changes. We’ve been able to set up different models and contract terms without needing messy workarounds, and most of the billing runs themselves. It just takes a lot of the manual effort out of the process. Review collected by and hosted on G2.com.

It has been a solid experience so far, and I’m happy with the overall progress and collaboration. Review collected by and hosted on G2.com.

The Sequence platform is very sleek and easy to use. In particular, the Stripe integration is pretty seamless (retrying failed payments, selectively auto-charge customers etc). Implementation was also quick and straightforward, and the UI makes complex billing scenarios feel very simple. Review collected by and hosted on G2.com.

Can't think of anything significant. The platform delivers on what we needed and they are working on newe features that will help us even more Review collected by and hosted on G2.com.

My company was scaling quickly and our old billing process would not hold up. With Sequence I've been able to rapidly operationalize our AR workflows. Their team was fantastic and onboarded our complex contract structures into the platform quickly and easily with the help of their schedules functionality. Additionally their team is very responsive and handles any issues within the day. I'm in the tool daily as it easily integrates with our GL and CRM. Finally their functionality allowed us to unlock a significant amount of revenue that went un-captured in our previous system. Review collected by and hosted on G2.com.

I don't have a bad thing to say about Sequence, my experience with the team has been amazing. Review collected by and hosted on G2.com.

I appreciate that Sequence makes an effort to provide support and follow up with customers. The team is responsive and tries to resolve issues quickly, which shows they care about their users. Review collected by and hosted on G2.com.

The main issue I faced was unclear communication regarding pricing and voucher processes, which caused confusion and delays. Improving clarity and streamlining these processes would make the experience much better. Review collected by and hosted on G2.com.

The UI is incredibly clean and intuitive. After years of using clunky AR software, Sequence actually feels modern and well-designed. Everything is where you'd expect it to be, the dashboard provides clear visibility, and I can navigate the entire platform efficiently. The interface is genuinely pleasant to use daily, which makes a significant difference when you're working in the system regularly. Review collected by and hosted on G2.com.

Nothing comes to mind. It's refreshing to use billing software that actually supports your workflow. Review collected by and hosted on G2.com.